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Questionnaire/Survey Example

Questionnaire for library users

We are carrying out an evaluation of some of the librarys services, to see if we canimprove facilities and make them more relevant for our customers. Thank you fortaking the time to fill in this questionnaire; it should only take 1 minutes. !lease

return your completed questionnaire to any member of library staff, or put it in the bo"provided. #delete as appropriate$ %our answers will be treated with completeconfidentiality, and unless you choose to provide an e&mail address, will be entirelyanonymous. 'f you have any questions about this questionnaire, please contact#insert contact name$.

Section A

1. (o you use the library, on average) *please tick one+

less than once a month once a month

once every two weeks

once a week

two or three times a week

daily

. Which library facilities do you use- *please tick all that apply+

books *lending+

audio cassettes music /(s

video cassettes

CD /(&0oms *lending+

CDI talking books

reference booksinformation *e.g. newspapers+

computer facilities

other *please say what+

2. What is your main use of the library-

'f you (3 43T use any of the computer facilities in the library *other thanthe library catalogue+, please go to question 1 *5ection 6.+'f you (3 use the computer facilities, please continue with question 7below.

7. What do *or have+ you used the computer facilities for- *please tick all thatapply+.

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word processing

spreadsheets

open learning courses

/(&0oms

World Wide Web

e&mail

other 'nternet application *please say what+

other *please say what+

8. a. Which application do you use most- *please tick one+

word processing

spreadsheets

open learning courses

/(&0oms

Worldwide Web

e&mail

other 'nternet application *please say what+

other *please say what+

b. What is your mainreason for using this facility- *please tick one+

to support course of study

leisuregeneral en9oyment

independent learningresearch

looking for 9obs

keeping in touch with familyfriends

shopping

other *please say what+

:. ow often do you use the computer facilities- *please tick one+

daily

once or twice a week

once every two weeks

once a month

less than once a month

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%es

4o

If yes, please go to question 9.If no, please continue with question .

=. 'f you have access touse computer facilities elsewhere, please say where)*please tick all that apply+

home

schoolcollegeuniversity

cybercaf>

work

other *please say where+

?. (o you consider yourself)

a beginner

an intermediate user

a fairly e"perienced user

a very e"perienced user

1. ow would the withdrawal of computer facilities from the library affect you-

11. (o you have an e&mail address-

%es

4o

'f you would not mind being contacted by us in the future, please write youre&mail address below.

!ow please go to question "#.

Section $. %&or non'users of library computer facilities only(

1. 'f you do not use the computer facilities in the library, could you please say why)*please tick one+

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didnt know they were there

no interestuse

dont know how to

have access elsewhere

no&one to helpreluctant to ask for help

other *please say what+

)lease now continue with sections *. an+ .

Section *. %-ll respon+ents(

12. Would you be interested in training on how to use the computer facilities-

%es

4o

17. ow important is it for public libraries to provide computer facilities-

very important

quite important

not very important not at all important

18. Which of these statements most reflects your view of the 'T facilities-

a vital service

an add&on service, secondary to other library services

an unnecessary e"pense

!lease give a reason for your view)

1:. @re there any ways the library could improve your access to the 'T services onoffer-

Section . %-ll respon+ents(

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. ow would you describe your ethnic background-

White

6lack /aribbean

6lack @frican

6lack 3ther

'ndian

!akistani

6angladeshi

/hinese

3ther, please say what

2. (o you consider yourself to have a disability-

4o

%es

*please specify+

Thank you very much for taking the time to complete this questionnaire.!lease hand it back to a member of staff, or put it in the bo" provided. #(elete as appropriate$

'f you have any other comments, please add them below)

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:. Where would you go if you wanted to learn *more+ about using computers-

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8:&:8over :8

?

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1. @re you)

full&time employedpart&time employed

self&employedunemployedstudentstudent and workingretiredother *please say what+

12. ow would you describe your ethnic background-

White6lack /aribbean6lack @frican

6lack 3ther'ndian!akistani6angladeshi/hinese3ther *please say what+

17. (o you consider yourself to have a disability-

%es4o

18. @re you a resident of #insert local authority area$-

%es'f yes, please ask for their postcode.

4o'f no, are you visiting from)

within the ABoutside the AB

@sk them if they have any other comments, and if they do, note them below)

Thank them for taking the time to answer the questionnaire.

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