Class: HC 12BSALES TEAM

MyKitten Bakery and Drinks

TEAM MEMBERS

1. Phạm Thùy Trang - 3329642. Võ Tùng Thiên Ân - 3329763. Nguyễn Phan Đăng - 3329464. Nguyễn Dương - 3329565. Trần Quang Khôi - 3329696. Phạm Thị Kim Ngân - 3329627. Ngô Thùy Phương Thảo - 3329428. Ngô Chí Trung - 3329409. Bùi Minh Nguyệt - 295800

CONTENT

1. The Company Name and Logo2. Introducing Sales Team3. Customer Benefit Package4. Gantt Chart and Activity-on-node (AON)5. Products6. Sales Strategies7. Core Competencies and Competitive

Priorities

CONTENT

8. Pre- and Post-Service Value Chain9. Quantitative Measure10. Process Flow Chart11. Contribution12. Summary of hours 13. Lessons from the Project14. Desires for the next project

1. COMPANY NAME AND LOGO

MyKitten Bakery and

Drinks

2. SALES TEAM

Vice President(Thùy Trang)

Salesperson(Thiên Ân)

Salesperson(Phan Đăng)

Salesperson(Nguyễn Dương)

Salesperson(Quang Khôi)

Salesperson(Kim Ngân)

Salesperson(Phương Thảo)

Salesperson(Chí Trung)

Salesperson(Minh Nguyệt)

3. CUSTOMER BENEFIT PACKAGE

Sales Team

Sales Skills

Product Training

Personal Support

Rating

4. GANTT CHART AND AON (PROJECT 1-FOODS & DRINKS)

4. GANTT CHART AND AON (PROJECT 1-FOODS & DRINKS)

4. GANTT CHART AND AON (PROJECT 2-MINI SHOW)

4. GANTT CHART AND AON (PROJECT 2-MINI SHOW)

5. PRODUCTS

Coffee Milk Coffee

5. PRODUCTS

Orange Juice Litchi Soda

5. PRODUCTS

Herbal Juice Soft Drink

5. PRODUCTS

Soft DrinkSoft Drink

5. PRODUCTS

Tiramisu Popcorn

5. PRODUCTS

Girdle Cake

5. SERVICE

6. SALES STRATEGIES

6. SALES STRATEGIES

7. CORE COMPETENCIES AND COMPETITIVE PRIORITIES

High quality of materials Low cost Cheap and suitable prices Leverage the relationship from outside to expand the scale of

customers and save the cost• Easily contact with companies and organizations to recommend

our products and also the meaning• Our own producer of Tiramisu cake who had already operated

his business and he has his fixed amount of customer.• Get location for our mini show freely • Songs were performed freely in the show by singers come from

other universities or friends

8. PRE- AND POST-SERVICE VALUE CHAIN (PROJECT 1-FOODS & DRINKS)

8. PRE- AND POST-SERVICE VALUE CHAIN (PROJECT 2-MINI SHOW)

9. QUANTITATIVE MEASURE

• Minimizing costs• Maximizing valueFinancial

• Satisfied customers• Improved products based

on customers’ feedback

Customer and

Market

9. QUANTITATIVE MEASURE

• Empathy that caring attitude and individualized attention provided to serve customer

Quality

• Created new and unique product to attract more customer

• Learned from mistakes to make the process develop fluently

Innovation and Learning

• Received more orders for the first project and crossed the target for second project.

Final Measurement Results

10. PROCESS FLOW CHART(PROJECT 1-FOODS & DRINKS)

10. PROCESS FLOW CHART(PROJECT 2-MINI SHOW)

11. CONTRIBUTION

• Coordinate with other teams to guarantee things completed on schedule

• Team members were ready to work out shift• Be on time, prepared sufficient products, tried

to sell as much as possible.• Came to classes to introduce the project, tried

to give customer the best service and kept enthusiastic attitudes to them.

12. SUMMARY OF HOURS WORKED AND TOTAL HOURS

13 + 14:Lessons and

Desires for the Future Project

Võ Tùng Thiên Ân

• Lessons:– The disciplines– How to make an impression for customers– How to leverage my own relationship for selling

service

• Future Project:– Putting more effort to build more relationships– Getting more confident in communication– Learning more about sales processes

Nguyễn Phan Đăng

• Lessons:– How to work effectively– how to put myself into customer position– How to arrange the order of works

• Future Project:- Improve communication skills- Try to catch psychology of customer

Nguyễn Dương

• Lessons:– Personal selling – Presentation skills

• Future Project:– Communication Department– Department of conflict resolution

Trần Quang Khôi• Lessons: – Negotiation skills – Persuasion skills– Learned the way to connect, collaborate and divide work

reasonably– How to prepare the drinks

• Future Project:– Be a salesperson– More confident– Trying to be patient to understand customers thoughtfully

Do a better job

Phạm Thị Kim Ngân• Lessons: Attitude Toward

Difficulties: challenges are opportunities helping us develop skills and potential abilities.

Power of Solidarity: troubles seem simpler and easier to solve thanks to a good team work.

• Future Project:Work in other department to gain experience.Utilize time better.

Ngô Thùy Phương Thảo

• Lessons: – Predefine objectives well, estimate time and cost

precisely.– Cooperate well in teams and constructive response

to conflicts

• Future Project:– Prepare a backup plan

Phạm Thùy Trang• Lessons:– Communication skills– Persuasiveness skills– Teamwork skills– Leadership skills– Time management skills

• Future Project:− Becoming more creative − Finding and getting more “big” customers (companies

or organization)

Ngô Chí Trung

• Lessons: – Team work skill–Manage time–Work under pressure– Communication skill

• Future Project: – Separate job step by step– Analyze data for job.

Bùi Minh Nguyệt

• Lessons:

Patience

Communication

Teamwork

Solidarity

Bùi Minh Nguyệt

• Future Project:

Thank you for listening!