E-COMMERCE SOLUTION FOR

CLOUD SERVICE PROVIDERS

Over $100 Billion Opportunity Awaits in the Cloud

Investment in cloud by SMBs in 2015

Investment in cloud by SMBs in 2018

Global distribution of investment by SMBs in cloud from 2015 to 2018

What CSPs need to do to successfully seize the cloud opportunity?

Comprehensive Automation Platform for service delivery, management and monitoring

Create highly useful

bundled offers

by mixing your services with cloud

services

Enable complete

automation for super-quick

service delivery and comprehensive

monitoring thereafter

Use multi-tier partner

channels to increase sales

and revenue

Provide great

customer experience through a smart

customer support system

BUT,

How does a CSP handle the technical complexity?

RackNap handles all API integrations, and everything technical related to the provisioning, delivery and monitoring of cloud services, so you can go to market quickly and keep your focus solely on business.

What can RackNap do for the Cloud Service Providers?

RackNap provides an end-to-end complete business platform with complete automation for all functions, so that CSPs can handle everything at one place.

Sale

s & M

arke

ting

Billi

ng &

Pric

ing

Supp

ort &

CRM

Part

ner C

hann

els

Mar

ketp

lace

Busin

ess A

naly

tics

Inve

ntor

y &

Ass

ets

Cust

omer

Pan

el

Public Cloud

Private Cloud Hybrid Cloud

Other Services

Cloud Solution Provider

1 Sales and Marketing Flow

Automatically track marketing campaigns, assess performance and evaluate ROI.

Have a complete visibility into sales cycle, know current status of any lead and take instant action.

Create, schedule and expire promotions and discount coupons.

Upsell and cross-sell by sending automated mails and having products visible to client in member panel.

Set targets and incentives for your sales team and continuously monitor their performance.

2 Support Process Management

Uses Knowledgebase & Troubleshooting guides to auto-resolve the issue & minimizes ticket creation.

Raises ticket if issue is not resolved with self-service module.

Auto-assigns ticket to appropriate CSR depending on various parameters.

On resolution, updates KB for auto issue resolution the next time.

Automatically collects customer feedback.

3 Multi-tier Channel Partner Management

Create multi-tier partner networks.

Define discount/commission slab for partner for each product.

Give admin panel to partner & customer panel for his end customer.

Provide ability to avail white label support for his end customer.

Provide sales & marketing resources to partner in panel for better performance.

Billing and Pricing Management

Create any kind of plan – free, one-time, recurring, contract-based, pay-per-use, etc.

Have separate pricing structure for different billing cycles with tiered pricing.

Create discounts and apply to products the way you want.

Create bundled offers and give discounts on purchase of some specific products.

See complete billing history of a customer from a single dashboard.

Show complete billing information to customer in his customer panel.

4

Marketplace and Product Display Platform

Sell Public Cloud and other services from providers like Microsoft, SoftLayer, etc. with complete automation.

RackNap backend is integrated with backend and details like pricing, plan configurations, etc. are auto-updated on one click.

RackNap is integrated and auto-synced with leading LiveChat software for better customer relationship management.

Multiple leading payment gateway are integrated with RackNap and marketplace.

5

Inventory and Asset ManagementUse a single dashboard for all purposes – tracking inventory; build, deliver & administer servers; raising PO to vendor, etc.

Speed up service delivery with defined rules for building servers; replicate those in demand and keep in inventory for quick delivery.

Proper categorization of assets along with their vendor information, OEM information, serial numbers, batch numbers, license keys and all other details.

Define threshold limits and generate triggers when inventory is about to go out of stock and take pro-active action.

6

Business Intelligence and Analytics

Get complete organizational data in simplified graphical formats at the click of a button.

Get complete insight into financial data of an organization for better channelizing of funds, forecasting and budgeting.

Single pane availability of requisite information about sales and marketing team to track, analyze and optimize their performance in an actionable way.

Get access to real-time support metrics, take smart decisions by measuring and analyzing your support services on a continuous basis.

Get inventory forecasting based on current availability and upcoming demand based on sales leads.

7

Customer PanelWith RackNap, give your customers complete control with a powerful Customer Panel.

It is a single point of access where customers can see all their relevant information and manage their services.

Most important dashboards related to services, support and billing, with important notifications are visible at the login itself.

RackNap's customer panel also gives you the opportunity to generate additional revenue streams by cross-selling and upselling to existing customer base.

8

With RackNap’s such great capabilities, you

Go to market, super-quick!

Expand more, with multi-tier channel partners.

Get complete visibility in to everything, with business intelligence.

can achieve so much like….

Increase your revenue, by cross-selling and up-selling.

RackNap comes integrated with

a product born out of need

leverages 100 + years of combined industry experience

took 57 months of meticulous research and development

brought to life by a 46 member team

powered by , a leader in hosting and cloud industry.

www.racknap.com |support@racknap.com