Award-winning Mosaic Clienteling puts customer-centric retailing at your fingertips. Mosaic Clienteling is an in-store, associate-facing relationship selling system for retailers. It is designed to empower associates with the knowledge of the enterprise across channels on store floor: at the point of decision.

What can Raymark Mosaic Clienteling do for you?

Sell More and Boost Margins Improve stock movement and achieve higher margins with intelligent cross-selling and up-selling and customer-centric features including wishlists, outreach tasks and more.

Build Loyalty Mosaic Clienteling is a proven solution that empowers retailers to build customer loyalty with omni-channel clienteling functionality for one-to-one relationship selling.

Rapid ROIAchieve rapid ROI with proven techniques that will bring about increases in traffic, conversion, average transaction value and even gross margin within timeframes as short as a few months.

Extendable Functionality Mosaic Store Platform is extendable, enabling retailers to enhance or add onto the existing features and functionality.

Faster Training and DeploymentIncrease training and deployment speed by configuring the application’s layouts, labels and look so that it becomes a custom tool, without the added expense of custom development.

Hardware Independence As new devices, form factors and operating systems become available, the application’s HTML5 technology will enable it to run on various device types. A handheld task & communication component also exists that can securely be used on associate-owned devices.

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Customer-Centric Retailing Raymark Mosaic Clienteling

Retail Business Challenge

How do we get customers to buy? How do we get customers to buy more? “How do we get customers to buy again? With today’s clients expressing uninformed sales associates as the most disliked experience when in a store, how do we provide the personalized service our clients expect?

Raymark Solution

Responding to the need for a more personalized relationship with your customers, Mosaic Clienteling provides your sales associates with proven, revenue-enhancing applications built around the customer, associate, product, and process.

Proven Retail Benefit

The use of clienteling by sales associates has been shown to result in an increase of 33% in repeat business within the first 90 days. (Raymark Customer Study)

Raymark North America5460 Côte de Liesse Rd.Montreal, QuebecH4P 1A5, Canada

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t. 514-737-0941f. 514-737-0014Toll Free: 800-346-7296info@raymark.comwww.raymark.com

Handheld Tasks & Communications• Contact by SMS, phone and e-mail with

templates

• Tasks

• Client notes

• Preferences, surveys and alerts

• Contact history

• Recently created profiles

• Search and create profile

• Inbox

• Appointment scheduling and calendar

Features

Enterprise Reporting &Business Intelligence

Planning & InventoryManagement

Customer-CentricRetailing

Web Services API

Store Operations

Data Model Business Logic Workflows IntegrationSolution Framework

point of sale & store operations

associatemanagement

mobile e-payment

consumermobile

mobileclienteling

clienteling CRM

merchandising replenishment

warehousing & distribution

purchasing merchandiseplanning

assortmentplanning

financiallink

reportingbusiness

intelligence

Raymark Database

Raymark BI Cubes

Customer Profile• Virtual closet and transaction history

• Promotions and loyalty

• Notes

• Preferences

• Contact page and client permissions

• Tasks (call, letter, e-mail, other)

• Wish lists

• Surveys

• Relationships

• Events (birthdays, anniversaries, etc.)

• Statistics

Clienteling Tools• Templates

• Client lists (queries)

• Workflows (scheduled events/tasks)

• Tasks

• Prospecting tools including recent transactions list

• Customer search and add

• Extensible dashboard with social media links

• Added security for high profile clients

• Integrated with QAS address validation for improved data quality (QAS service sold separately)