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Redefining client management in the enterprise

Pat QuigleyDirector, Information Technology

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• Current - Global, automated, and highly standardized IT shop, limited choice• Future – Choice, flexible computing, fuel growth, efficiency, maintain strengths

Dell Global Client – The challenge

SCCM

Security

• Policy Enforcement• App/OS Hardening• Automate

Configuration

• Self Service SW Install

• OS Image Deployment

• Image Apps/Tasks• Monthly Patching

• AV / HIPS • Disk Encryption

Users

Device Mix

Support

• 90K• Global• Corp/MFG/M&A

• 132K Devices• Desktops `40%• Notebooks `58%• Tablets < 2%• Thin < 1%

• Self Service• Service Desk• Onsite• L1 / L2 / L3

Single Global Image

Win7 / Win8

Group policy

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Need to evolve our client strategy is driven by…

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• Growth in number of developers, outsourcers, and acquisitions

• Drive down costs while expanding computing choices

• Dell on Dell

• Employee experience / choice (BYOD)

• Productive client required ….anytime, any device, anywhere

• Leverage latest technology and capabilities

• Video conferencing & whiteboard as standard

Internal drivers for change

IT

Create shadow IT

Faster solutions • Security issues• Complexity• Lack of support

Exceptions

Work around IT

Productivity

Standard devices

71%BYOD13%

M&A4%

Developers4%

Outsourcing4%

Cost control4%

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Approach to transitionPath of evolution over revolution

Enable flexible computing and choiceTransform our support modelMaintain our strengths:• Security• Productivity • Automation• Cost management

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Dell Transition - Summary

Device standardization and policy enforcement

• Phase 1: standardize 6 device configurations

• Systems will run Windows 8.0 and Windows 7

• Leverage Dell-on-Dell solution for corporate standard system

• Self service ordering via Premier pages

• Transition to new models aligned to product availability and stock depletion

• Manage new models delivery expectation

• Stand up corporate standard device exec steering committee (IT , BUs and Finance)

• Leadership communication supporting approvals for Standards only

• Rejections for non-standard requests is key to guarantee optimal cost savings

• Policy communication • Device Standards and

BYOD Blog• Device Standard

Review• Board Kick off –

objectives and timelines

• FY15 Roadmap deliverables

New device transition

Policy enforcement

Execution steps

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Client user profiling

Users requiring desktop resources for limitedDuration.

M&A

ContractorsTemp. staff

Productivity Cost Control Security Management

Users requiring limited access to Dell domain. Early in integration cycle.

• Feeds into Dell’s BYOD plans

• Solution for remote employee

• Solution to accelerate test/dev

• Solution for Dell Factory

Standardized Dell Option

2013MICROSOFT CONFIDENT IAL – INTERNAL ONLY

IT Legal

Finance HR

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Addressing BYOD – impact on organization

Security

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Policies

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Health

Financial Compliance Data

Apps IT Infra

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Client management in 2014

Primary Devices

Secondary Devices

BYOD Personal Owned

Managed Corp Owned

Expanded Choose

VDI Enable Thin

Clients & Labs

Primary Devices

Primary Devices

Managed Corp Owned

Secondary Device

What changes• Expand corporate choices

based on user profiles• BYOD – move security & trust

from the device to the container

• VDI – enable thin clients & developers

• Primary device – full access• Secondary device – partial

access• What remains• Maintain Strengths –

patching, software distribution, automation, and standards

Primary Device

BYOD Personal Owned

Unmanaged Corp Owned

BYOD Personal Owned

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What will change to transform our support model?• IT support within the

container• Device self support• Zero Trust wireless and

VPN• Internet accessible• Social communities for

support• Self-service and

automation• Additional image

management

Internet accessible portals

Peer-to-peer community

Self-service

automation

Zero Trust Network

VPN

Enterprise resourcesVDI

hypervisor

Image managemen

t

Connect Support Provision

On-site Intra-site Off-site

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 Notebook Travel

NotebookDesktop Mobile

WorkstationEngineering

DesktopUltra-portable

NotebookTablet Thin Client

System: Latitude E7440 Latitude E7420 OptiPlex 9010Precision M4700

Precision 3 Series

XPS 13 Venue 11 Pro* Wyse T10*

OS: Win 8.0/ Win 7

Win 8.0/ Win 7

Win 7 Win 7 Win7Win 8.0/

Win 7Win 8.1 VDI

Approved User:

Standard Worker

Standard Worker / Frequent Travelers

Standard Worker

Developers Developers Executives

Customer Facing / Exec

Secondary device

Factory / Call Center

Corporate Device Standards

* Adoption as a standard device will take place post-launch / image readiness and testing.

• Implement User profile based Client catalog

• Eliminate exceptions ensuring better client supportability & cost management

• Quarterly review with PG & Exec leads to ensure we continue to cover all std use cases and proactively plan migration to latest Dell products / offerings

• Recognize that client refresh cycles are shortening.

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Schedule a post-event Whiteboard Session to address your specific requirements. Contact your account team for details

Visit a Dell Solution Center near you: Austin • New York City • Washington D.C. Chicago • Santa Clara • Mexico City • Sao Paolo

Gain hands on experience, see demonstrations of shown devices at the Solution Showcase

Let’s get started

Meet with Dell subject matter experts at the Solution Showcase

Visit www.Dell.com

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Q&A

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