refky resume

Refky El SebaieRestaurant, Bar Manager or Club Manager

AREAS OF EXPERTISE

Food & Beverages Division

Restaurant & Bar Management

Rooms Division

Front Desk Management

Duty Manger

Club Manager

Guest Relations

Guest Needs

Guest Experience

Performance Management

Corporate Hospitality Strategic Plan & Development

Human Resources

CAREER STATEMENT

“I feel that my greatest strengths are firstly my strong commitment to giving all hotel guests the best possible satisfaction. Secondly my skill at working efficiently as part of a team, and forming solid personal bonds with other staff and team members. Thirdly my desire to do everything possible to ensure that my hotel not only meets but indeed exceeds all of the company strategic goals and targets set for it.”

Refky El Sebaie

PERSONAL SUMMARY

An outgoing, team work, dynamic and sales focused professional who has a relentless drive to deliver more than just results. Refky has a track record of effectively leading and managing all aspects of F & B and Rooms divisions, and of making guests and repeat guests feels cared for, valued, and respected. As a true hands on leader, he is not afraid to jump in and assist or lateral service wherever he is needed, and will do everything he can to deliver results that will contribute to the overall mission and success of a business. He possesses an analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. He has the self-assurance that enables goals to be achieved, and is constantly looking to introduce new products and services that will meet the needs of tomorrow's Business, leisure and savvy global travelers.

Right now he is looking to develop and progress his career with an ambitious, award winning hotel which is looking to recruit talented professionals.

CAREER HISTORY

Five Star Hotel – Ghaya Grand Hotel, Tecom Free Zone, Dubai

Room Service and Fusion Multi Cousin Restaurant Manager November 2015 - Present

Club Lounge and Pool Bar Manager, September 1, 2014 – October 2015

Responsible maintaining visibility with guests at all times, and for assisting to run two outlets that has club lounge serving 30 club rooms and 5 suits and a heated outdoor pool for all hotel guests.

Duties

Using hotel resources to maximize guests’ satisfaction & optimize revenues.

Representing Club and explained hotel guest what we providing for club members to book the club next visit develop relationships with key accounts.

Developing and implementing staff training programs. Attending tourism trade fairs and exhibitions to provide product

updates.


PERSONAL SKILLS

Service orientated

Responsiveness

Leadership skills

Professional judgment

Problem Resolution

Super organized

Decision making

Energetic

Self-control

Excellent communicator

Tactful & articulate

Well organized

Influencing skills

PERSONAL DETAILS

Refky Ahmed Abdel Moniem Mohamed El SebaieBorn on: 10th of December 19 70Ghaya Grand Hotel, Dubai Media City IMPZ Dubai, working visa

Cell Phones in Dubai: +971522600254 Home Address in Egypt: 40, El Imam Ali. St. Heliopolis, Cairo, EgyptE-Mail: [email protected]

Providing my F&B with regular reports on the operation objectives and fiscal performance and follow the hotel strategic plan.

Aggressively managing both outlets the independent revenue and expense to ensure profitability.

Accurately forecasting revenues/expenses. Conduct disciplinary actions against staff in one to one monthly

meeting.

The Ritz Carlton Hotel Sharm El Sheikh, South Sinai, Egypt November 1999 - September 2013, 14 years

Club Manager,

Duties

Club Manager under Rooms Division, The club level in the Ritz-Carlton is a smaller hotel inside the hotel, we escorting club guests providing an exceptional experience starting by express check-in, creates engagement with guest and repeater guest satisfaction for life, fond farewell.

Increased the repeater club guests from 45% to 55% by 2013. Involve in serves and organize handling guest details under

pressure with calm experience for demand guests. In Charge of employees, team builder, controlling and reducing

food and beverage costs, with a hotel contingency plan. Communicate with Arabic mother tongue and English languages. Have great comments on Trip adviser-Ritz-Carlton, Sharm El

Sheikh Webpage, by my Name or Club Manager Position name. Lateral Service in different departments, and up-selling spa &

the hotel restaurants. Club Manager from November 2007 until September 2013. Club Manager from October 2004 until 2005. Assistant Club Manager from 2003 until 2004. Club supervisor from 2001 until 2003. Club Concierge from October 1999 until 2001. Guest relation officer for one month. The Pre-opining Team, experience Dec, 13th1999.

The Ritz Carlton Hotel Sharm El Sheikh, South Sinai, Egypt

Manger on Duty, October 2005 - November 2007

Worked for 2 years as Manager on Duty was responsible and manage the first impressions of hotel Guests under pressure.

mailto:[email protected]


Problem resolution is un art that requires grace, finesse, patience and practice-single best way to help guests when they experience

a problem is to ensure that issues is to taken care of by the first point of contact, even when a guest is really upset

Hard Rock Cafe, Sharm El Sheikh,15 Months, starting from the pre-opening July 1998 until Nov. 1999

Act as bartender, experience of alcohol beverages, fast food and personal service experience with guests and behind the counter.

Reducing cost and creates up selling for our regular’s guests.

The Upstairs Discotheque, Cairo4 years, starting from the pre-opening Dec. 1994 until July 1998

Act as bartender worked in Private Discotheque.

Sonesta Beach and Resort, Sharm El Sheikh, 6 months, starting from the pre-opening April 1994 until Nov. 1994

Act as barman worked in service bar area and worked as beach boy serving drinks.

Grand Hotel, Hurghada one year, Aug. 1992 until Aug. 1993

Act as busboy and beach boy worked on the beach.

Education

Abbasea Modern School for Tourism and Hotels 1st graduation team 1986 until 1989

Diploma of serving and hotel management.

Languages

Arabic and English

Trainings and Skills

The Ritz Carlton pre-opening team Certification. The Ritz Carlton Certifications.


DDI Certified hiring manager by Ritz Carlton and Marriott Company.

The Fulda German Newspaper great article (Refky, Caller in the Desert)

The Ritz-Carlton and Marriott on line trainings, exam :( All aboard - Radar On Anta Up -)

Opera system, Fidelio system, Material Control system, Matrix pos and Microsoft office.

HACCP, Hygiene Level 1 Food Safety Dubai, November 2015

P.S. Certificates and article available and attached with email.

refky resume

Documents