DROutline

Training Outline

John F. Gallaher Operations Analyst

Special Projects

KIOSKInformation

Central

CORE Duties

LIBRARY

Processes

< Operator’s KIOSK >Multiple “Links” to various Informational Operator Documents (Intranet)

Operations Multiple “Core” Production Responsibilities

Library Backup & Tape Processes

• 2008 OPERATIONS TRAINING OUTLINE: •   • Production Applications: • TWS Job Scheduling Console (JSC): Primary Production Scheduling Application. • Maestro 7.0: Primary Production Scheduling Application (In the process of being migrated to TWS) • SAP\R3: SAP Production Monitoring Application (Read Only) •   • Incident Reporting Applications • Peregrine Service Center: IM Ticketing System • Service Desk GLOBE: “Hot News Alert System” •   • Monitoring Applications • Whatsup Network Monitor: UNIX, NT, AS\400 Server and Network Appliance Monitor • Exec View: NT Server Backup Monitor •   • Backup Applications • Data Protector (Omniback): UNIX Production Backup Application and Library Data Base Functions • VERITAS Backup Exec: NT Server Production Backup Application and Library Data Base Functions •   • Group Specific Applications • Nielsen Refresh: Data Base Download • AS\400 (Backup Specific *ASRS, *LODSYSPRC) •   • Operator Informational Resources • PSL: Production Support List (Group Contact List) • KIOSK: Tempe Operations Specific • CRF’s: Change Management • Service Desk GLOBE: Hot News, Tickets IM’s & RM’s •   • Tape Management • UNIX & NT: LTO, DLT Tapes • NTMS: Tape Management • Tape Library Functions • Off-Site Management – Iron Mountain Data Storage •   •  Major Group Classifications • GLOBE – New Business\Production Architecture (World Wide) • LGO – Local Globe Organization (e.g. Tempe Operations LGO) • Nestle Waters – Perrier Water Company • Server Naming Conventions: • UNIX: • STExxxxx = Tempe  e.g. STEOMN2P • SPXxxxxx = Phxoenix e.g. SPXOMN1Q •  NT Server: • PHX1xxxx = Tempe e.g. PHX1ND42 • PHX2xxxx = Phoenix e.g. PHX2NA48

Operations TrainingOutlineByApplications/Systems

DR CONSIDERATIONS “OUTLINE”Functional Operations Processing Systems (Applications) : Maestro 7.0\TWS 8.2SAPOmniback (Data Protector)Whatsup Network MonitorBackup Exec\Execview Neilsen NTMSCommon Workstation Applications (SNOW) Operator Console Considerations • Hardware – Workstations (no less than 4)• Software – Above mentioned: Production Applications & Workstation Common Applications.• Communications – Telephones (no less than 2)• Data files – Operator Workstation Profiles and a “backup\mirror” of the Operations Share Point. Documentation  *Vital Records* Emergency Response Numbers & Notification Procedures.Full Version “Print Out” of the PSL. “UPDATED”.Tempe Data Center Operations Manual 2007.Vendor contact numbers (System Vendors IBM, HP, EMC, Dell).AS\400’s (ASRS) backup procedures. Facilities Vendor contact numbers (Facilities)Security Further Considerations… • Documentation inventory…All Documentation needs to be duplicated.• Main Server hardware inventory…What Production Servers are mirrored (NT, UNIX)?• Master call list…PSL, EMERGENCY.• Master vendor list…APPLICATION\SERVERS and FACILITIES• Notification checklist…Emergency Response Booklet (GLENDALE-PHOENIX\GLOBE-TEMPE)• Software and data files backup/retention schedules…Library, Tapes and IRON MOUNTAIN.

DR OutlineOperational“Recovery”