the future of global retail - perakende.tv · the future of global retail angela ahrendts ceo,...

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Confirmed attendees for the 2010 Congress inClude:nike inc / anthropologie / Metro Markets / C&A / the Body shop international the disney store / Myer Pty / falabella retail / ilVa / li & fung / Wall Street Journal tesco.com / Parfois / Groupe Adeo / debenhams / fawaz alhokair / Pão de Açúcar / Boots Limited Brands / Burberry / Kingfisher Group / mango / Kesko / Levi Strauss… plus many more…

Where global retail leaders meet

21-23 april 2010 – hotel intercontinental, Berlin www.twitter.com/worldretail t: +44 (0) 20 7554 5808 | e: [email protected]

www.worldretailcongress.com

HALL OF FAMEThe STudy Tour

Hall of Fame Co-sponsor

RETAIL FUTURES CHALLENGE

outstanding sPeaKers | Cutting edge deBate | shaPing gloBal retail

1000+ retail leaders attending50+ countries represented100+ industry expert speakers40 interactive business streams, keynotes and executive roundtables83% board level attendees69% retail audience88% would recommend the Congress to a colleague

Addressing the retail executive’s agenda:›› Consumer insights›› New business models›› Global networks›› Digital acceleration›› Leadership

The future of global retail

Angela Ahrendts CEO, Burberry

Gordon Segal Chairman and Co-Founder Crate and Barrel

Lev Khasis CEO, X5

Bijou Kurien President & CEO, reliance retail

hans Schmitt Senior Vice President Europe/Middle East hugo Boss

Mindy Grossman CEO, hSN Inc

Philipp Schindler Vice President, Northern Central & Europe, Google

final

edition

BroChure

Awards headline sponsorCo-sponsors

Launa InmanCEO, Target Australia

dr eckhard Cordes Chairman & CEO, Metro Group

saVe €300 register Before 26 marCh 2010

www.worldretailcongress.com t: +44 (0) 20 7554 5808 | e: [email protected] www.twitter.com/worldretail 2

With retailing around the world beginning to emerge from the effects of the global recession, there has never been a more important time for senior executives to come together to learn from each other, share ideas and to build new networks.

That is the role of the World retail Congress and, working with our Advisory Board, we have

developed a programme that covers all the issues that pre-occupy every retail Board. In this brochure we are delighted to set out the full programme and the close to 100 leading speakers who will be presenting to delegates in Berlin. It also details all the outstanding events taking place during the Congress including the oracle World retail Awards, the retail Futures Challenge student competition and the World retail hall of Fame.

The Congress already looks set to welcome a record number of attendees and we hope that you are amongst them.

Yours sincerely,

Ian McGarrigle Congress Director World retail Congress & Awards

www.worldretailcongress.com www.worldretailawards.com

Read Ian’s blog at www.worldretailblog.com

Highlights include:Tuesday 20 April A unique opportunity to access a variety of Berlin’s most international

renowned stores. See page 9 for more details.

Wednesday 21 April›› The view from a global brand

Keynote presentation by Angela Ahrendts, CEO, Burberry, page 5

›› The retail Legend Keynote Address

›› City tour and official reception at Berlin City Hall hosted by the Mayor of Berlin

Thursday 22 April›› retail Legend keynote address: Gordon Segal, Chairman, Crate and Barrel

›› Future Focus debate – led by Sir Martin Sorrell, CEO, WPP

eXeCuTIve MASTerCLASS

Consumer insight masterclass

retail Future Challenge – Retail students from around the world compete for the 2010 title. See page 10 for more details.

oracle World retail Awards – See page 9 for details of 2010’s shortlist.

Friday 23 April


Improving the financial health of the retail organisation masterclass

›› Getting inside your customers’ minds robin Wight, President, The engine room Group

›› how to make your brands connect with customers Bob Thacker, Senior Vice President, Marketing and Advertising, officeMax

Welcome from the Congress Director

Let Sir Martin Sorrell, CEO of WPP provide clear insight into today’s fast changing world

Reliance Lifestyle’s President Bijou Kurien shares his knowledge of one of the world’s fastest growing sectors

Matt Rubel, President of Collective Brands, on how to serve today’s consumer

Unsurpassed understanding on luxury brands from former LVMH executive Concetta Lanciaux

andrew Jennings, Former Managing Director Woolworths SA

eric Kuhne, Founder eric Kuhne and Associates

sarita nayyar, Head of Consumer Industries World economic Forum uS

Bernie Brooks, CEO, Myer

Paul alexander, CEO Beyond Analysis

Bob thacker, Senior Vice President - Marketing & Advertising, officeMax

The Speakers


The STudy Tour

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21-23 april 2010, Berlin

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Hear from the UK’s highly respected retail turnaround expert, Simon Fox, CEO of HMV

One of the founding fathers of American internet retailing – JC Penney’s Richard Last

Find out how Tony DeNunzio turned Maxeda into a star European performer

Learn how Tesco built the largest online food site from its .com CEO, Laura Wade-Gery

Mango’s Vice President of Business development Jose Gomez on how the fashion retailer became an international giant

Netto International’s managing director, Claus Juel-Jensen reveals what value meant to them

lev Khasis, CEO, X5roberto tittarelli, General Manager of European Commerce Development, masterCard europe

gilbert harrison, Chairman Financo

rob norman, Global CEO GroupM Interaction

James Bidwell, Managing Director – Europe Anthropologie

sandy Kennedy, President retail Industry Leaders Association

Kevin Burke, President and CEO The American Apparel & Footwear Association

shahram shamsaee Senior Vice President Majid Al Futtaim

dana fiser, Vice President Corporate Operations Jenny Craig - uS & Canada

steve tappin CEO, Xinfu and Author of “Secrets of Ceos”

The Speakers

Come to the World Retail Congress and you recognise that we are a small part of the retail world. There’s a lot to learn and a lot to gain.”

Terry Lundgren, Chairman, President & CEO, Macys Inc

15.30-16.00NeTWoRKING AND ReFReSHMeNTS

2 NeW BuSINeSS MoDeLSLearning the lessons from the recovery stories - case studies from

the cutting edgeAs the retail market stabilises, now is the time for industry leaders to take stock, reflect on experiences and look at how the successful retailers are emerging from tough times. This session will see presentations from a selection of retailers that remodelled their businesses or took hard decisions to get it back to winning ways. Chaired by: richard Lloyd owen, Global Retail Partner deloitte

Panellists and presenters:Tony deNunzio, CEO, MaxedaFrederic Biousse, CEO, Sandro Parishugo Bethlem, Executive Vice President, Pão de AçúcarMark rollman, CEO, Prenatal Simon Fox, CEO, hMv Group

DIGITAL ACCeLeRATIoN:oNLINe AND SoCIAL NeTWoRKING MASTeRCLASS ›› Hands-on masterclass led by global expert experts

from Google and the WPP media network*Limited places

Day 1: 21 April The CEO Agenda


09.00-10.30 oPeNING oF THe 2010 WoRLD ReTAIL CoNGReSS

Building a “new retailing” in a world of change – facing up to the new reality The Wall Street Journal europe ‘State of Retail’ DebateThe global recession has had a profound and long-term effect not only on the international economy but for retailers there is a realisation that things may never quite be the same again. In this new addition to the World Retail Congress, the annual Wall Street Journal Europe “State of Retail” debate will examine the prospects for the global retail economy and what it will mean for the realities of the “new retailing” that will emerge from the recovery. This crucial opening debate will provide:›› Insight into the short to medium term economic picture for retailing›› A check list of retailers’ new priorities›› An understanding of why retailing will emerge from the recession looking very different debate chaired by: Patience Wheatcroft, Editor-in-Chief, Wall Street Journal europePresenters and panellists: Mindy Grossman, CEO, hSN Inc Philipp Schindler, Vice President, Northern Central Europe, Googledr Ira Kalish, Director of Global Research, deloitteSandy Kennedy, President, retail Industry Leaders Association

11.00-12.30 Choice of 4 sessions

1CoNSuMeR INSIGHTS The Global Tour – Part 1

Has the global downturn resulted in a halt to consumer markets converging? What are the differences and the similarities in all the key global markets that retailers should learn from? This unique, two part programme will see a line-up of market experts providing short, concise overviews of their markets to provide an invaluable tour of the retail world. 11.00-11.15 Introduction by Juliet Warkentin

Content Director, WGSN 11.15-11.30 The uS – presented by Marc dietz

Vice President – Marketing, demandTec Inc11.30-11.45 South America11.45-12.00 Western europe – presented by

dr. Gerhard hausruckinger, CEO, emnos12.00-12.15 russia and eastern europe.

Presented by Western union12.15-12.30 Middle east

2 GLoBAL NeTWoRKSThe supply chain of the Future: What to do next

‘The supply chain has always been an area critical in reducing cost of doing business and last year low freight rates helped many retailers deliver savings to the bottom line. Rocketing freight costs and withdrawal of capacity in order to rebalance a clearly flawed system have left many retailers reeling at the increased costs of getting their goods to market. What can we really expect in 2010 and 2011 and do you stay ahead of the game.Chaired by:rick darling, President, Li & Fung uSPanellists:Ferry den hoed, President, Foreign Trade Association

3 NeW BuSINeSS MoDeLSAre you really ready to seize the opportunities of the online world?

Today’s globally integrated world is creating complex challenges and huge opportunities for society as a whole, and nowhere is this more evident than in the retail industry. Consumers have radically altered their spending habits and the need for business model innovation is critical in order to capitalize on current market conditions and build and retain customer loyalty. Join this session to explore how consumers want to interact with retailers (i.e., online commerce, multiple devices and social networks they want to use) and the implications of this to retailers.

opening presentation and session facilitator: dr. Bernd Büker, Global Retail Leader, IBM Global Business Services Keynote presentation by: rob Norman, Global CEO, GroupM Interaction retail presenters:Laura Wade-Gery, CEO, Tesco.com richard e Last, Vice President & Director – New Business Development, JC Penney and Chairman, Shop.org


12.30-14.00

How multi-channel is transforming the retail model Many retailers including Marks & Spencer are now exploiting the fast-growing “web-to-store” trend of customers researching online but then buying and/or collecting in store. In the USA and the UK, “web-to-store” and its counterpart “store-to-web” are already estimated to be worth four times the online retail market and could revolutionise shopping habits. This important lunch briefing will:›› Reveal new research into this trend and its strategic

implications for retailers

14.00-15.30Choice of 4 sessions

1 CoNSuMeR INSIGHTThe Global Tour – Part 2The next 4 countries explored to unveil the unique

or converging behaviours of consumers.

Presentations on:14.00-14.15 India – presented by Arvind Singhal

Chairman, Technopak14.15-14.30 China – presented by david roth, CEO

WPP The Store14.30-14.45 Japan and South east Asia – presented by

Sean Sands, Head of Retail Monash university

14.45-15.00 North and South Africa15.00-15.30 Global Tour: The summary

To provide insight into how they interpret customer trends and apply them to their global brand businesses, 3 global marketing experts from retail businesses and brands discuss their experiences. Confirmed participants include:Kevin roche, Executive Director, MichelGroup


NeTWoRKING LuNCH AND SHoWCASeSpecialist briefings available including:

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The Hotel InterContinental, Berlin

07:45-08:45 BReAKFAST BRIeFING: CoMMuNICATIoNS MASTeRCLASSSpecialist international communications consultancy, FD, unveils exclusive research into media consumption habits. Be the first to find out how consumers approach the media and the ways in which it affects their impression of retailers and brands.Guy Bellamy, Creative Director, Consumer dynamics, part of Fd

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“The Congress is the opportunity to meet world class leaders - people from diverse countries and diverse retailers. What I find most fascinating is that we all share similar issues and challenges no matter what country or size retailer we come from.”Launa Inman, Managing Director, Target Australia Pty Ltd

1CoNSuMeR INSIGHTWinning the in-store battle – new insights into customer behaviour

With the post recession consumer changing completely their purchasing decisions and behaviours in store, this session brings together consumer experts from all aspects of the retail transaction to provide insight into the latest thinking on customer behaviour, engagement and retention. How new innovations such as contactless payments are delivering innovation and convenience to help boost in-store sales.

Facilitated by:Markus Junginger, Managing Partner Gallup Germany

Presenters include:roberto Tittarelli, General Manager Europe Commerce Development, Mastercard dana Fiser, Vice President – Corporate Operations Jenny Craig, uS and CanadaIan Cheshire, CEO, Kingfisher

2NeW BuSINeSS MoDeLSInternational expansion models that deliver growth and returns

Attention is returning once again to international expansion as a way of delivering new growth. But expanding into new territories requires flexibility of business models including joint ventures, licences, franchising and local partnerships. This session brings together retail practitioners from international retail groups and the emerging markets.

Introduced by: Michael Poynor, Managing Director, retail expertise

Presentations from:Jose Gomez, Vice President Business Development MangoCarly read, Chairman, IconliveNeil Cole, CEO, Iconix

3FoRMATS AND DeSTINATIoNSStore design showcase: Store

formats emerging from the downturnA line-up of leading retailers and design consultants lead delegates through a global tour of the very best store design ideas that have emerged to attract today’s customers that deliver innovation and attractive ROI.

Introduced and presented by: John ryan, Stores Editor, retail Week Amanda Carr, Senior Editor – Store Design, WGSN

Presenters include:James Bidwell, Managing Director Anthropologie europe

3FoRMATS AND DeSTINATIoNSThe Debate: What is the future of

the shopping mall?The Mall is the anchor retail destination right around the world. But many have now begun to question whether in this new retail landscape, owners will introduce essential changes to the format to guarantee they remain relevant and attractive destinations for the future. This key Congress debate will see leading figures from retail and mall development explore all sides of the issue.

debate participants include:Shahram Shamsaee, Senior Vice President Majid Al Futtaim ronan Faherty, Commercial Director Land Securitieseric Kuhne, Founder, eric Kuhne and AssociatesAlan Shaw, Vice President, Real Estate Leasing & Development, Sears holdings CorporationJames Fielding, President, disney Stores WorldwideIsak halfon, Executive VP, International Expansion Mango

debate chaired by:Paul Finch, Chairman, Commission for Architecture and the Built environment


18.45CITy TouR AND oFFICIAL ReCePTIoN AT BeRLIN CITy HALL HoSTeD By THe MAyoR oF BeRLIN


›› Define and forecast “web-to-store” sales across key categories

›› Outline the strategic implications for major retailers in these categories

›› Demonstrate how multi-channel is shaping Marks & Spencer’s five year strategy

Presenters: Susan Aubrey-Cound, Director of Multi-Channel Development, Marks & Spencer Tony Stockil, CEO, Javelin Group

21-23 april 2010 Berlin

12.30-14.00


Content for me was the key reason for being there and the biggest takeaway.”Jim Fielding, President, disney Stores Worldwide

DIGITAL ACCeLeRATIoN:oNLINe AND SoCIAL NeTWoRKING MASTeRCLASS ›› Hands-on masterclass led by global expert experts

from Google and the WPP media network*Limited places

eXeCuTIve MASTerCLASS4

DIGITAL ACCeLeRATIoN:oNLINe AND SoCIAL NeTWoRKING MASTeRCLASS ›› Hands-on masterclass led by global expert

experts from Google and the WPP media network*Limited places


17.30-18.30 ReTAIL LeGeND KeyNoTe ADDReSSTHe VIeW FRoM A GLoBAL BRANDKeynote presentation by: Angela Ahrendts, CEO, BurberryOver the last 10 years the Burberry brand has been transformed, becoming a global luxury powerhouse. Under the leadership of CEO, Angela Ahrendts, Burberry has continued to build momentum throughout the economic storm. Angela will discuss the soft strategies that have proven effective in these tough times.

© Emap Ltd 2010The programme may change due to unforeseen circumstances.Emap Ltd reserves the right to alter the venue and/or speakers.

BuSINeSS BReAKFAST BRIeFINGS

1How to serve our changing customersRetailers agree that the biggest effect of the global recession has been on consumer behaviour. This

means that the biggest challenge for any retailer is in interpreting consumer trends and to gain invaluable insight to help future planning. In this special breakfast briefing, a panel of highly experience retailers present their own insight and views on how retail businesses should be adapting to today’s changing consumers in order to arm delegates with an list of practical ideas and suggestions that will help their business.

Chaired by: Sarah Taylor, Senior Director Retail – Europe, Middle East, Africa & Asia Pacific, oracle

Panellists include: Bernie Brookes, CEO, MyerMatt rubel, President & CEO, Collective Brands IncPaul Alexander, CEO, Beyond Analysis

2Retailing in 2010: the challenges and opportunities in the fashion marketsLike so many other sectors, fashion retailing was

badly shaken by the global economic downturn. How should retailers of fashion adapt to the new realities of today’s market? What are the new opportunities and how should retailers respond to them? To help provide the most up-to-date information on current market trends and developments, global research group, GfK will present their exclusive research to show:›› The macro trends in fashion retail›› Specific fashion trends and how to respond to them›› Market insight›› The role of the internet in fashion

Presenters:Pascal Bollon, Global Director – Fashion, GfKMarion Knoche, WEUR Director – Fashion, GfKeberhard Stegner, Managing Director GfK GeoMarketing

2 DeSTINATIoNS AND FoRMATSRoundtable debate: Is luxury ready

for recovery?Luxury brands saw many years of phenomenal growth but were then hit harder than many other sectors as consumers stopped spending. In this special roundtable discussion, luxury brand executives present their latest thinking on how they see the luxury sector adapting to the new realities by adapting a new kind of business model and exploring new channels. roundtable chaired by: Teri Agins, Columnist, Wall Street Journal Presenters include:Concetta Lanciaux, CEO, LuxadvisoryFadi Jabbour, Head of Retail, The Chalhoub GroupJulio Babecki, Director General, L Capital, part of LvMh


The World Retail Congress welcomes the Chairman of the Board and CEO for Germany’s largest retailer and one of the largest international operators operating today. Dr Eckhard Cordes will present his thoughts and insights into today’s retail challenges and will then be interviewed and take questions from delegates.dr eckhard Cordes, Chairman & CEO, Metro Group

The legendary US speciality retailer, Gordon Segal talks about how he and his wife Carole built Crate and Barrel into a $1.3 billion business that truly changed a retail category and continues to win admirers around the world. Hear from one of the most creative, innovative and passionate retailers operating today.Gordon Segal, Chairman & Co-Founder, Crate and Barrel

“Are retailers ready to face the new realities of the post recession world”A high-level panel discussion bringing together 2 major retailers and 2 major brands to discuss what the key imperatives are that determine what makes for successful strategies to serve today’s customers.

debate chaired by Sir Martin Sorrell, CEO, WPP Group Panellists to be announced

11.00-11.30NeTWoRKING & ReFReSHMeNTS

1HIGH GRoWTH MARKeTSRe-appraising the growth potential of the emerging markets

What has happened post-recession to those emerging retail economies that had seen the strongest growth over the last decade? What lessons have been learnt and is there a new landscape that is developing from the shock of the economic downturn? Retailers and commentators examine where the real potential now lies in the leading high growth economies of:›› The BrIC economies: russia, China, India & Brazil›› Central europe›› Se AsiaChaired by: Sarah Taylor, Senior Director Retail – Europe, Middle East, Africa & Asia Pacific, oracle Presenters include:Bijou Kurien, President, reliance LifestyleMark olbrich, Executive Director – Supervisory Board, Komex Jeffrey Klinefelter, Managing Director, Piper Jaffra yJ Suresh, CEO, Arvind Brands

09.00-9.30 KeyNoTe ADDReSS WITH Q&A

09.30-10.00 THe ReTAIL LeGeND

10.00-11.00FuTuRe FoCuS DeBATe

Day 2: 22 April

The Retail Futures Challenge Live – the final presentationsBuilding on its successful launch in 2009, the 2010 Retail Futures Challenge features seven teams of retail business students competing to win the coveted title. Representing the very best of the retail industry’s future leadership talent, the colleges have each been asked to develop a retail concept that best represents the “brand values” of their home cities. Watch these outstanding retail students battle it out pitching Store New York against Store Melbourne, Store London, Store Tokyo, Store Milan, Store Mumbai and Store Hong Kong. The competing colleges:›› Fashion Institute of Technology, New York›› Fashion retail Academy, London›› Welingkar Institute of Management, Mumbai›› hong Kong Polytechnic university, Hong Kong›› rMIT, Melbourne›› IuLM university, Milan›› rikkyo university, Toshima, TokyoSession introduced by Teri Agins, Columnist Wall Street Journal


07.45-08.45


11.30-13.00

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“There has been a shift in the consumer’s psychology of acquisition. Customers are more discerning in both their product choices and with whom they choose to have a relationship. Value has also been redefined, and consumers expect more from both the product and the experience. Now, customers are re-engaging, but the product has to be unique, special and do something for customers emotionally.” Mindy Grossman, CEO, hSN, Inc.

21-23 april 2010 Berlin

2 NeW BuSINeSS MoDeLSThe crisis of capital: How will retail fund new growth?

When the recession hit in late 2008, the effect on capital and credit was immediate. With the economy steadily improving, retailers will seek funds to expand or to take their businesses public. This important session will bring together bankers, private equity and retailers to give delegates:›› Insight into the mindset of major banks›› A road map for sourcing affordable capital›› Understand the future role of private equity funds in

retail›› A short to medium term view of how best to fund their

strategic vision

Chaired by:Gilbert harrison, Chairman, FinancoPanellists include: Felipe Merry del val, Managing Director Bain Capital europehenry Jackson, Chairman, Merchant equity Partners

Plus more to be announced shortly see www.worldretailcongress.com for more details.

1exCLuSIVe ReSeARCH RePoRTSeizing the Global Imperative: The

retailers and markets to watchThe global economic downturn has led to value, and value-led formats, taking centre stage in many markets globally. But, has there really been a seismic shift in channel structures and what formats, retailers and markets are set for the strongest growth over the next five years? Analysing the performance of the Top 250 retailers globally, Planet Retail’s latest research will guide you through the winning formats and retailers from around the world, as well as casting new light on the key strategic markets beyond the BRIC countries.

Presented by:Bryan roberts, Global Retail Research Manager Planet retailretail panellists to be announced.

NeTWoRKING LuNCH AND SHoWCASeSpecialist briefings available including:

Understanding shopping behaviours in a multichannel worldThis session will present the results of one of the largest studies conducted into the behaviours of shoppers in the multi-channel world that is now the reality for most. The study includes over 6,000 customer surveys in 3 countries and covers 22 product categories, ranging from high-involvement, high spend (eg, electronics) to low involvement and low spend categories. The research was conducted by Arc Worldwide, the specialist Marketing Services practice of Leo Burnett Worldwide.

Presented by: dr Alan Treadgold, Head of Retail Strategy Arc WorldwideMasah Sajdeh, Chief Shopper Strategist Arc Worldwide

3 NeW BuSINeSS MoDeLSValue retailing – the new retail zeitgeist

Consumers have changed their buying habits radically with the global recession and one of the biggest growth areas has been the race towards value propositions. But this doesn’t always mean the lowest price and can mean a range of offers depending on the consumer group. Will the move to value retailing last beyond the recovery? How should retailers consider the mix of value lines and premium?

Chaired by: Michael Jary, Worldwide Managing Partner oC&C Strategy Consultants Panellists and presenters include:Claus Juel-Jensen, Managing Director Netto International Launa Inman, CEO, Target Australia

3 LeADeRSHIPWorld class strategies for retaining world class people

Identifying and then retaining your rising stars is a key concern for CEOs who are looking to develop succession planning across their business. Leading executive search group, KornFerry International, have been interviewing CEOs around the world and analysing their responses. This session will see a presentation of their white paper on Retention Strategies for Retailing following by a discussion with CEOs.

Presented by:Tierney remick, Global Managing Partner KornFerry International

Panellists include: Paul Charron, Chairman, Campbell Soup Company and former President & CEO, Liz ClaiborneIan Cheshire, CEO, Kingfisher

For full details about the glittering gala dinner and award ceremony visit www.worldretailawards.com or visit page 9.

CoNSuMeR INSIGHT – PART 1What consumer insights can really do for your business›› A special workshop for 30 delegates per session›› Led by international consumer insight experts,

Beyond Analysis›› Hands-on workshop using real examples of

how to understand your customer data›› Practical take-aways that will add to your top

and bottom line›› Insight that can be directly applied back to your

own businessFacilitated by: Paul Alexander, CEO, Beyond Analysis*Limited places

CoNSuMeR INSIGHT – PART 2What consumer insights can really do for your business›› A special workshop for 30 delegates per session›› Led by international consumer insight experts,

Beyond Analysis›› Hands-on workshop using real examples of

how to understand your customer data›› Practical take-aways that will add to your top

and bottom line›› Insight that can be directly applied back to your

own businessFacilitated by: Paul Alexander, CEO, Beyond Analysis*Limited places



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19.00-00.00

13.00-14.30



16.00 NeTWoRKING & ReFReSHMeNTS

exCLuSIVe ReSeARCH

exCLuSIVe ReSeARCH


9.00-10.00 PANEL DiSCUSSiON

Day 3: 23 April

Getting consumers consuming again: how retail can boost economic recovery and restore trustThe retail industry’s voice on what national and international governments need to do to help build consumer confidence and trust. As national economies experience slow or flat growth, they are under pressure to reduce levels of debt, but getting consumers to start buying again is one of the best ways of achieving this. What role can retailers play in this and what pan-industry initiatives could be developed to deliver managed consumption which feeds through economies to manufacturers?

Keynote speakers to include political leaders and major retailers.Participants confirmed so far:Lev Khasis, CEO, X5Gunender Kapur, President reliance retail – FoodsKevin Burke, President & CEO The American Apparel and Footwear Association

Learning lessons from the Power BrandsGermany has a heritage of creating and sustaining some of the highest quality brands in the world. The World Retail Congress is delighted to welcome two of Germany’s greatest power brands who will reveal how they stay close to their customers, how they place innovation at the heart of the brand and how they continue to maintain their exclusivity and premium positioning in an increasingly value and commodity-driven world.

Keynote presentations by:hans Schmitt, Senior Vice President Europe/Middle East, hugo Bossdr Sandra Krommes, Head of Mobility and Environment, Corporate Strategy and Planning, Environment BMW

Getting inside your customers’ minds – using their brains to build your brandsOne of the advertising industry’s legendary figures will present his unique, insightful and highly thought-provoking views on how in these challenging times you can attract new customers by understanding what makes their brains work. By bringing new thinking to what makes a consumer respond, you will be able to look at your brand and your marketing in a very different and powerful way.robin Wight, President, The engine room Group

Making a splash: How to make ads that make the newsBob Thacker is regarded as one of the most inspirational and innovative retail marketers. With a career path that has gone from BBDO to Sears Roebuck, Target and now OfficeMax, he has time and again proved that he knows how to make that all important emotional connection with consumers that gets his brands noticed across all the media channels open to him. In this special presentation he will give an inspiring insight into how you can really build brands in today’s ultra connected world.Bob Thacker, Senior Vice President, Marketing and Advertising, officeMax

The “real” Ceo agendaTo close the World Retail Congress, we are delighted to welcome Steve Tappin, the international authority on the CEO agenda. A much sought after speaker and advisor to CEOs around the world, Steve will draw together all the key strands from the Congress programme and more importantly, broaden the discussion to the issues that you should take away and apply personally and corporately to help effect dynamic change in the business. Hear too about how CEOs from other business sectors view the challenges of today’s world. An unmissable conclusion to the 2010 World Retail Congress. Steve Tappin, Chief Executive, Xinfu and Author of “Secrets of Ceos”

10.00-10.30

10.30-11.00ReFReSHMeNTS AND NeTWoRKING

1 NeW BuSINeSS MoDeLSThe multichannel approach to winning new business

3 retailers will present their outstanding case studies of how they have broken out of the old way of thinking in their marketing in order to reach their existing or new customers. Be prepared for radical thinking, amazing results and total commitment to new ways of developing channels to market.Introduced and facilitated by: Michael Webster, Vice President & General Manager - Retail & Hospitality, NCrCase studies from: Patrick dickinson, Vice President – Marketing, The Bay, The hudson Bay Companyrichard e Last, Vice President & Director, New Business Development, JCPenney, Chairman, Shop.orgBob Thacker, Senior Vice President, Marketing & Advertising, office Max

2 DeSTINATIoNS AND FoRMATSInnovation showcase

A special presentation drawn from the annual study of retail innovation by the Ebeltoft global network of consultancies, the “tour” will take delegates through some of the best new developments and launches from the last 12 months. What trends do they point towards? Following the presentation, a panel of retailers discuss the implications and lessons.Presented by Fabrizio valente, Chairman, Kiki Labs, Italy & Founder Member, ebeltoftdiscussion panel with finalists in the retail Innovation of the year category from the oracle World retail Awards.Gilberto Coffari, President, Coop Adriatica Nicola Farinetti, Board Member and Store Manager eataly/Spazio Ambasciatori Gianni Baylo, Senior Vice President & Art Director National Geographic StoresFrancesco Pietrangeli, Marketing Manager, Pirelli Tyre

3 SuSTAINABILITyMaking sustainability good business: how can retail take the lead?

With the Copenhagen climate change summit failing to deliver the radical measures that retailers have already been putting in place, what should be the new priorities for the industry going forward? The World Retail Congress is delighted to welcome the World Economic Forum to present the results of an important pan-industry survey presented at Davos in January 2010 into the importance of sustainability policies which will then be discussed by an expert panel. Important consumer research with insight into current perceptions on green issues will also be presented. Presenters:Sarita Nayyar, Head of Consumer Industries, World economic Forum uSALawrence hutter, Head of Global Consumer Business Practice, deloitteFernando rodés vilà, CEO, havas

Improving the financial health of the retail organisationThe post recession world has changed the priorities and the focus of a retail business as it seeks to adjust to a lower growth environment whilst continuing to deliver enhanced profitability and earnings. This masterclass for CEOs and CFOs will hear the results of a survey on CFOs on what they see as the new financial priorities. The lessons and implications will then be discussed in an open forum.Presenters:Antony Karabus, CEO, Karabus ManagementJeffrey h. Cohen, Managing Director & Global Head of Retail, Lazard Freres & Co LLP*Limited places


12.30-14.00 CLOSiNg PLENAry SESSiONS

14.00CLoSe oF THe 2010 WoRLD ReTAIL CoNGReSS

A congregation of a truly global scale.”

ramashish ray, Director - Retail, Nokia

“The Congress addresses the current issues which aid or ail retailers. The sessions compare and contrast developments across

key markets, changes in consumer and shopper behaviour, multiple channels of retail and support disciplines. For three days there is an educative and energising break in the hectic lives we lead.” Bijou Kurien, CEO, reliance Lifestyle


VISIT oVeR 11 SToReS!

www.twitter.com/worldretail t: +44 (0) 20 7554 5808 | e: [email protected] www.worldretailcongress.com 9

The World Retail Awards is a fantastic opportunity for retail to fly a proud flag

as a truly international industry.” Bernie Brooks, CEO, Myer

Getting recognised around the world is amazing!”

BS Nagesh, Managing Director, Shoppers Stop World Retail Award Winner of the Emerging Marketing Retailer 2008

22 april 2010 german historic museum, Berlin

www.worldretailawards.com

“ “The world’s best retailers

The German Historic Museum: one of Berlins outstanding venues and location for the oracle World retail Awards Gala Dinner.

emerging Market retailer of the yearMigros Ticaret A.S. - Turkey

O Boticário - Brazil

Reliance Retail Limited - India

Service Sales Corporation - Pakistan

Truworths International – South Africa

X5 Retail Group - Russia

Store design of the year sponsored by

Anthropologie, London

Barbie, Shanghai (Slade Architecture)

Liberty, London

Shanghai Tang, Hong Kong (Sweco Architects)

Sportsgirl, Melbourne (HMKM)

Topshop, New York (Dalziel & Pow)

retail Innovation sponsored by

American Eagle Outfitters – “15 Seconds of Fame”

Havaianas Concept Store

Liaoning Xinglong Happy Family Business Group -

“Kung Fu Master List”

National Geographic Store

Pirelli – Diablo Rosso Store

Spazio Ambasciatori

etailer of the year sponsored by

Argos.com

eSpares.com

Hsn.com

Marksandspencer.com

Ocado.com

Walmart.com

responsible retailer of the yearCargills Food City

Kingfisher Plc

New Look

O Boticário

Teknosa

Woolworths South Africa

the 2010 finalists

headline partner:

Category sponsors:

More category shortlist to be announned. For the full list of all the finalists and to book your place visit www.worldretailawards.com

Experience the best of Berlin’s storesWhen it comes to retail, Berlin has a lot to offer: from expensive,

designer label emporiums to flea

and antique markets, shopping malls, bargain stores and everything in between.

The guided tour will allow you to maximise your visit to this magnificent city, sample the Berlin culture and explore the diverse retail landscape. The tour will visit over 11 stores from a wide range of retail sectors and store formats, from internationally renowned department stores to independent boutiques.

Industry experts will walk and talk you through the innovative formats, developments and inspirational store design. A unique opportunity to speak with the Store Managers will allow you to really understand the heart of the store.

What’s the format? Starting in the heart of former West Berlin, the Study Tour follows an eastward path taking in all the major developments that have characterised retailing as it has developed since the fall of the Berlin Wall in 1989.

The STudy Tour In association with:Brought to you by the Stores Editor of:

to ask a specific question about the study tour email [email protected]

new for 2010! 60% of places already sold - saVe €50 when you book The Study Tour at the same time as The Congress.

Having received a record number of entries across all categories and following weeks of intense deliberation by the panels of expert judges, we are delighted to publish the 2010 shortlist for the oracle World retail Awards.

Designed to recognise the innovation, creativity and excellence from across all sectors of the global retail industry, this year’s awards entries are of the very highest standard said the judges, making their job even harder.

Congratulations to all of the companies shortlisted here for achieving this level of recognition. They will all now go forward to the final judging in front of the Grand Jury who will meet in Berlin to discuss in detail all of the shortlisted entries. The winners will then be announced two days later, on April 22nd, at the oracle World retail Awards Gala Dinner that takes place at one of Berlin’s most impressive buildings, the German Historic Museum.

What stores Will i Visit?›› Karstadt›› KadeWe

The Continent’s most iconic store destination

›› PeeK & CloPPenBurg ›› dussman

The home of new luxury›› galeries lafayette›› miChalsKy gallery

Newly opened›› lee›› 14oz

Leading purveyor of designer denim brands in Europe

›› leVis›› maVi›› Van›› torstrasse

The current home to a large number of pop-up stores

hoW Will the tour Benefit me?›› Discover the kaleidoscope

of retail Berlin has to offer ›› Speak with the Store

Manager, to really understand the store dynamics

›› Network with like minded peers in a focused yet relaxed environment

›› Access key areas of interest within the store

›› Take in a variety of retail formats

›› Relax as the structured tour will take away all the worry of getting around the city

VISIT oVeR 11 SToReS!


recognising retail legendsThe World retail hall of Fame honours those who have created modern retailing. Made up of over 100 retail legends spanning many decades, these men and women made retail as we know it today.

Each year we honour three more retail greats from around the world for their contribution to the businesses they have been connected with and to the wider retail industry. The three individuals are nominated by their peers and is already recognised by past recipients to be one of the highest accolades of their careers.

The 2010 inductees will be announced shortly. Be one of the first to know who’s going to be recognised in 2010 by visiting the World Retail Hall of Fame web site: www.worldretailhalloffame.com

HALL OF FAMEHall of Fame Co-sponsor

Building on the outstanding success of the retail futures Challenge student competition at the 2009 World retail Congress, the number of colleges and countries participating has more than doubled for 2010.

A total of seven retail business schools from around the world are already busy competing for the honour of winning the title. They have been working for many months on their ideas and have won their place in Berlin after intensive preliminary judging. The final will be held on April 22nd at the Congress in Berlin and will see each of the teams present their exciting and inspirational ideas for turning their home City into a retail concept. This will be your chance to see store new york battle it out against store london, store tokyo, store mumbai, store milan, store hong Kong and store melbourne.

This truly global competition is designed to show the future talent that exists in the industry-supported business colleges in both the developed and the emerging markets. Each of the teams is also being sponsored by retailers and brands to allow them to travel to Berlin and to compete for the title.

For those who witnessed last year’s final, the Retail Futures Challenge was truly inspirational. The 2010 Challenge promises to be once again a true highlight of the World Retail Congress.

Preparing for the 2010 competition finalthe colleges

›› Fashion Institute of Technology (FIT), New york Supported by Warnaco

›› Fashion retail Academy, London Supported by Oracle and Land Securities

›› IuLM, Milan Supported by Accenture

›› hong Kong Polytechnic university Supported by Li & Fung

›› rMIT, Melbourne Supported by Myer

›› rikkyo university, Tokyo

›› Welingkar Institute of Management, Mumbai

Key PartnersThe 2009 WINNerSLondon’s Fashion retail Academy were the jubilant winners of the first Challenge. They have now graduated and many have succeeded in securing their first jobs in the industry, in what will no doubt be glittering careers.


Take your seat alongside retail legends Becoming a partner of the Hall of Fame is an exclusive opportunity to engage with retail legends at this private, celebratory occasion.

For full information about how to become a partner please contact Susan hickmott on +44 (0)20 7728 4757 or email [email protected]

Members inducted from 2007 – 2009 include: Sir Philip Green, Owner Arcadia Group

Gordon Segal, Chairman Crate & Barrel

Ingvar Kamprad, Founder & Chairman, Ikea

Masatoshi Ito, Honorary Chairman, Ito yokado

Mickey drexler, President & CEO, J Crew

BS Nagesh, Managing Director, Shoppers Stop

Amancio ortega, Chairman & Founder Inditex

Jacques Levy, CEO Sephora Worldwide

victor and William Fung, Chairman and MD, Li & Fung

Brad Anderson, CEO Best Buy

Sir Philip Green

Gordon Segal

Ingvar Kamprad

Masatoshi Ito

Winning such an esteemed award adds tremendous credibility to the Academy and is very important for our positioning in the marketplace. For the students winning the

competition has certainly confirmed that determination, passion and hard work do produce results, beyond their expectations. We look forward to the 2010 competition and defending the title.” Karen dennison, Principal, Fashion retail Academy winner of Challenge 2009

www.twitter.com/worldretail t: +44 (0) 20 7554 5808 | e: [email protected] www.worldretailcongress.com

21-23 april 2010, Berlin

11

Venue The World Retail Congress 2010 is taking place in the InterContinental Berlin. The venue combines latest technology with the design and comfort of one of Germanys leading business hotels. A better location is hard to imagine – the government quarter, historic centre, shopping districts and the world-famous Kurfürstendamm Boulevard are just minutes away. The Tiergarten, Berlins Central Park, which is located next door offers wonderful opportunities for all joggers and walkers!hotel InterContinental BerlinBudapester Straße 210787 BerlinGermany www.berlin.intercontinental.comT: +49 30 26 020 F: +49 30 26 02 26 00

hotelsIn collaboration with C.E.S. Congress & Event GmbH, delegates can book rooms at the congress hotel InterContinental Berlin at discounted rates. In addition, a selection of 4* and 5* hotels are available within walking distance of the venue and special rates have been negotiated for Congress delegates as well. To book accommodation for this event, please use the following URL:worldretailcongress.ces-dmc.com Barbara K. Schulte T: +49 30 89 04 36 60 F: +49 30 89 04 36 70 e: [email protected]

traVelBy plane With its two airports, Berlin is the arrival and departure point for flights from all around Europe. Tegel airport is located 8 kilometers from the Hotel InterContinental Berlin. Schönefeld airport is located in the south-east of the city, about 25 kilometers from the InterContinental. www.berlin-airport.de By train / bus From Tegel airport the bus X9/109 (€2.10) takes only 20 minutes to the station Zoologischer Garten, which is a 10 minutes’ walk away from the venue and the surrounding hotels. From here leaves the bus 200 as well, which stops just 1 minute away from the entrance to the InterContinental.

From Schönefeld airport the Airport Express takes just 28 minutes from the railway station Schönefeld airport to the station Zoologischer Garten. The specially identified regional train lines RE7 and RB14 run every half hour. Local public transport tickets are accepted on these trains. The journey is within fare zone C (€2.80). At the Schönefeld railway station, the exits leading to the airport are clearly marked.

By taxi From Tegel Airport, the journey to the Hotel InterContinental Berlin and surrounding hotels takes about 15-20 minutes. The average price for a taxi to the venue is €20. From Schönefeld airport, you can reach the venue within 40 minutes. The average price for a taxi from Schönefeld to the venue is €35.

registration To register for the World Retail Congress please visit: www.worldretailcongress.com Or contact our friendly team on:T: +44 (0) 20 7554 5808 / e: [email protected] Alternatively, please complete the back page of this brochure and fax to:F: +44 (0) 20 7728 5253Or scan and email to [email protected]

If you’d prefer to discuss registration with an international representative from your territory, please call:

TURKEY, BULGARIA, ROMANIAelif SunerT: +90 532 426 1855F: +90 532 426 1855e: [email protected]

SCANDINAVIA Jorgen SkovT: + 45 40 14 90 04F: + 45 40 14 90 [email protected]

BRAZILAlberto SerrentinoT: +55 11 3405 [email protected]

UK, USA & EUROPE Fidi NeophytouGlobal Business Development Manager T: +44 (0) 20 7728 5220e: [email protected]

tax refundInternational companies travelling to Germany on business can reclaim tax on a variety of business expenses.

Visas Please contact the Berlin Embassy to ascertain visa requirements and procedures. If you require an invitation letter please contact the Customer Services Team or an International Representative directly:T: +44 (0) 20 7554 5808 e: [email protected]

study toursDuring the Congress delegates will also be able to join a retail study tour of Berlin and surrounding areas. The Study Tour. The tour itinerary will comprise of some of the most interesting and innovative retail formats. Delegates will not only have the opportunity to visit those stores but will be also able to ask questions to the people behind them as well as the experts in retail, Planet Retail. See the website for more information on The Study Tour – www.worldretailcongress.com

other ContaCtsIan McGarrigleCongress DirectorT: +44 (0)20 7728 4762e: [email protected] Kate GallagherCongress ManagerT: +44 (0)20 7728 4763e: [email protected] Susan hickmottGlobal Commercial ManagerT: + 44 (0)20 7728 4757e: [email protected] Fidi NeophytouGlobal Business Development Manager T: +44 (0) 20 7728 5220e: [email protected] Joanna PocockMarketing ManagerT: +44 (0) 20 7728 3917e: [email protected]

sPonsorshiP oPPortunities There has never been a more essential time to partner with the World Retail Congress than now. As the global retail industry enters a new economic era, more than ever the heads of retail businesses need the direction and inspiration of those that serve the industry.

With retailers seeking to make lasting and far reaching changes to their operational structure and seek lower cost bases, they are revaluating suppliers more than ever.

Aligning yourself with the Congress puts you in front of a captive audience of board level retailers - those

with budgets to make decisions that could involve your products and services.

If you have a brand, product, service or value that you wish to promote in front of the industry’s finest please contact:

Susan hickmott Global Commercial ManagerWorld retail Congress & AwardsT: +44 (0) 20 7728 4757 e: [email protected]

The Essential Information

media partners

The Partners awards headline sponsor

Co-sponsors

World retail hall of fame co-sponsor

Key partners

official communication partner association partners

Oracle is the number one provider of innovative and comprehensive industry software solutions for retailers – enabling organisations to serve

their customers better by applying insight into daily business decisions for more profitable results.With software that provides supply chain, operations, merchandising, store systems, optimisation and

information technology solutions, Oracle partners with the world’s leading retail companies, including 20 of the top 20 retailers worldwide, to transform the economics of their businesses.for more information visit www.oracle.com

The Consumer Business specialists in Deloitte’s global network combine deep industry experience and understanding of regional markets to help retailers and consumer products companies around the world succeed

wherever they operate. These professionals provide audit, tax, consulting, and financial advisory services to both public and private companies, and they are unified by a collaborative global culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from diversity.for more information, please visit www.deloitte.com/consumerbusiness

MasterCard Worldwide advances global commerce by providing a critical economic link among financial institutions, businesses, cardholders and merchants worldwide. As a franchisor, processor and advisor, MasterCard develops and markets payment solutions, processes over 22 billion transactions each year, and provides industry-leading analysis and consulting services to financial-institution customers and merchants. Powered by

the MasterCard Worldwide Network and through its family of brands, including MasterCard®, Maestro® and Cirrus®, MasterCard serves consumers and businesses in more than 210 countries and territories. for more information go to www.mastercard.com. follow us on twitter:@mastercardnews

OC&C Strategy Consultants brings clear thinking to the most complex issues facing top management. We work side by side with ambitious clients seeking market leadership. The retail sector is one of OC&C’s core sectors worldwide. Issues include internationalization and

growth strategies; management of brands, categories, channels and formats; operational efficiency and organization; and mergers and acquisitions.you will find oC&C across europe, north america, the middle east and asia and at www.occstrategy.com

The World Retail Congress 2010 presents one of the most viable platforms for retailers to share experiences and gain critical insights on the changing retail landscape; participants will no

doubt emerge from this congress with a fresh perspective on evolving models that will continue to keep the industry ahead of the curve in a post recession world.” renuka Jagtiani, Director, Landmark Group“

Market Insight Partner

PLeASe QuoTe The SuMMIT Code r001 ANd deLeGATe’S NAMe IN your CorreSPoNdeNCe

dATA ProTeCTIoNBy entering your details in the fields above, you agree to allow Emap Ltd and companies associated with this event to contact you (by mail, email, telephone or fax) regarding their services. If you do not wish to receive such communications please contact us in writing using the details above.If you object to Emap Ltd passing on your details to carefully selected 3rd parties please tick here

dIeTAry reQuIreMeNTSWe always provide vegetarian options at our conferences, but please inform us if you need us to cater for any other dietary requirements.

PAyMeNTPrices are set out on the online booking form and may be subject to change from time to time. All fees are in Euros and include German tax (VAT). You must pay ALL bank charges; otherwise your booking may be refused. Please ensure that payment is made in EUROS and arrives at our bank in EUROS. Where possible, please include payment details with your booking. However, you may request an invoice for bank transfer purposes. Upon booking a delegate place at the Event, a confirmation email will be sent, from our London Office within 3 - 5 working days from receipt of your booking. If booking 31+ days from the event start date, full and cleared payment is due 30 days from the invoice date. If booking 30 days or less from the event start date, full and

cleared payment is due immediately. Payment must be received before the Event start date. If we have not received your payment 14 days before the event date you will be asked to pay by bank transfer and email a copy of your remittance advice to [email protected], or fax it to +44 (0)207 728 4030 in order to complete your booking. You must pay all bank charges. Please quote the invoice and account numbers as reference. If we have not received payment in full and cleared funds by the Event start date, you will be asked to make payment using a credit card on the day to gain entry. Once your booking has been received you are liable for all outstanding payments for your delegate place, whether or not you attend the Event unless we notify you that your booking was not successful as the Event is full.

CANCeLLATIoNS / SuBSTITuTIoNS » If you are unable to attend the Event a substitute delegate attending in your place is welcome at no extra charge provided you notify us by email to: [email protected] with the name and job title of both the registered delegate and the replacement delegate. Please note payment details as above apply to both the original and substitute delegate.» Cancellations must be in writing to [email protected] and be received up to 60 days before the Event start date. Upon receipt of notification, a credit note for the full payment will be issued, valid for 12 months, for part or full payment for any Emap conference. Alternatively, upon receipt of written notification, Emap will refund 50% of the price of the delegate place. Regrettably no refunds/credit notes will be available

for cancellations received 59 or fewer days before the Event start date or for non-attendanceIf for any reason Emap decides to cancel this Event, Emap accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors, speakers and guests.

ACCeSS reQuIreMeNTSTo help us ensure that all delegates attending the conference are able to participate fully, please let us know about any requirements you have by contacting the customer service team using the details above.Please Note: The Congress fee covers entrance to relevant sessions, conference documentation and available papers, and coffee/refreshment breaks.CoNFereNCe LANGuAGe: English

Five easy ways to register:

Online: www.worldretailcongress.com Fax: +44 (0) 20 7728 5253Post to: WRC2010 registration Ground Floor, Greater London House Hampstead Road, London. NW1 7EJ Email: [email protected] Telephone: +44 (0) 20 7554 5808

venue: Hotel InterContinental Berlin Budapester Straße 2 10787 Berlin Germany www.berlin.intercontinental.com

Congress & organisation type Congress only retail Safari*

reTAILer – until 26 March €2900 + VAT @ 19% €3250 + VAT @ 19%

reTAILer – after 26 March €3200 + VAT @ 19% €3550 + VAT @ 19%

NoN-reTAILer – until 26 March €4600 + VAT @ 19% €4950 + VAT @ 19%

NoN-reTAILer – after 26 March €4900 + VAT @ 19% €5250 + VAT @ 19%

*costs €399 purchased separately – save €50

GrouP dISCouNTS – available on request please email Joanna Pocock, Marketing Manager, WrC on e:[email protected] or call on T:+44 (0) 20 7728 3917

Please complete in BLOCK CAPITALSTitle (Dr/Mr/Mrs/Miss/Ms) First Name Surname . Job Title Department Company Address Town County Postcode Country Tel Fax Email Line Manager . Job Title Booking contact (sec/PA) . Tel Nature of company’s business . No of employees (please tick) 0-49 50-249 250-499 500-999 1000 +

I have read the cancellation policy and agree with the terms and conditions. Signature:

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PAyMeNT deTAILS (PLeASe NoTe ThAT PAyMeNT MuST Be reCeIved BeFore The CoNFereNCe)

Priority code please quote: r001

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If paying by Bank Transfer please send your payment to: National Westminster Bank, PO Box 12258, 1 Princes

Street, London, EC2R 8PA

Account Name: Emap Support Services Ltd Conference Receipts Account number: 42023602 Sort code: 60-00-01

IBAN: GB20 NWBK 6072 1442 023602 Swift Number: NWBK GB 2L

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Please note that an invoice will be sent to you from our Accounts Department in London

* - free trial offer

All delegates who pay by Mastercard will be offered two weeks free trial access to Planet Retail’s online database*. During your trial you will be able to download samples of our latest research and analysis. *Subject to a qualification process.

Preferred payment option. (Visit www.worldretailcongress.com) Delegates paying via Mastercard are entitled to a complimentary Planet Retail trial*

www.worldretailcongress.com t: +44 (0) 20 7554 5808/e: [email protected] www.twitter.com/worldretail

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