the utility warehouse

16/07/12

AuthorisedDistributor

THE

UTILITYWAREHOUSE

"In a recent survey, 96% of customers said they

would recommend the Utility Warehouse to a friend."

SAVEMONEY

GUARANTEED

18/03/13

Who are the Utility Warehouse?

• a Discount Club operated by Telecom Plus PLC

• Telecom Plus was established in 1996, now listed on FTSE 250

• British company, based in London, UK call centre

• over 450,000 customers

July 17 2011

18/03/13

What’s so special about this Discount Club?

The UK's only genuine multi-utility provider

Energy Communications

18/03/13

Single bill for all your utilities

Award-winning customer service

Value that’s unbeatable

Easy to switch

Why haven’t I heard of them?

• they don’t advertise on TV or in the national press

• they rely on word of mouth recommendation from existingcustomers, and authorised Independent Distributors

• they share the money they save with their members, so theybenefit from the best value in the UK

• over 450,000 satisfied customers have already discoveredthis unique Discount Club and all the benefits of membershipit provides

18/03/13

28/03/13

20081st

20091st

20102nd

20111st

20122nd

20133rd

How about an independent opinion?

• the Utility Warehouse has been in the top three in everyCustomer Satisfaction survey for Energy suppliers

since these surveys began

• Whichsurveys include quality of products, customer service,value for money, and accuracy of bills

Customer Satisfaction survey

Phone and Broadband

Top rated Energy supplier

Home Phone Mobile Gas ElectricityInternet

is the UK’s leading independent consumer organisation.

This is what they have said about the Utility Warehouse:

18/03/13

How do they compare with other companies?

• These reports rate the Utility Warehouse higher thanBT, British Gas, Sky, Virgin, E.ON, Talk Talk, and others

February 2011

March 2011

February 2011

Gas and Electricity

Home Phone

Phone and Broadband bundles

18/03/13

How much can I save?

And they’ll give you up to £200 to help you switch!

All you need to do is:

• apply for at least four Eligible Services

• pay by direct debit

Then you’ll have Gold Status and will receive many

other benefits too.

Full details of these benefits are available on our website.

The Utility Warehouse Price Promise guarantees that you could benefit from:

Or they’ll give you back Double the Difference.

• The UK’s cheapest Home Phone and Broadband

• The UK’s cheapest Mobile service

• The UK’s cheapest standard Gas and Electricity

Home Phone Mobile Gas ElectricityInternet

18/03/13

Save 25% off your monthly bill

You can save even more by using this exclusive CashBack cardin store and online at a wide range of leading UK retailers.

You will earn up to 7% CashBack on your purchases.

This can quickly add up to a big saving on your bill.

Save money on:

supermarket shopping

fuel

DIY products

high street fashion

health and beautyproducts

household and electricalgoods

and more! CREDIT

CARD

DEBIT

CARD

CASHBACK

CARD

• Your CashBack card works just like a 'Pay-as-you-Go' mobile– you top it up with money, then go shopping!

• It's not a credit card, so there's no interest and you can't getinto debt.

• There is no limit to the amount of CashBack you can receive -you can even wipe out your bill from us altogether.

18/03/13

How much could you save with theCashBack card?

Approximately how much do you spend per month on…

Groceries £

Petrol/Diesel £

Clothes & Shoes £

Health & Beauty £

Household & Electrical goods £

DIY & Garden £

Restaurants & Hotels £

Gifts for family & friends £

Total £

Total monthly spend: ______________

You receive 3 - 7% CashBack on all your shopping. For simplicity, let's assume 5%.

To calculate approximately 5% CashBack:

1) Divide total monthly spend by 10 = ___________

2) Divide by 2 = £ ___________ CashBack per month

3) x 12 = £ ___________ CashBack per year!

Would that help you?

Where can you use the CashBack card?

3% CashBack

5% CashBack

7% CashBack

(Supermarket and Fuel)

01/09/13

6% CashBack

25/04/13

What does the single bill look like?

• all of your services on one simple monthly bill

• everything fully itemised

• full listing of CashBack card transactions – and savings

• online billing available

18/03/13

Which membership level is best for you?

Online Value

Monthly membership fee £1.50 £2.50

Free calls to Club members � �

Cheapest online shopping � �

CashBack card available � �

Eligible for Gold Status benefits � �

Monthly paper bill � �

Freephone customer services � �

Freephone technical support � �

Accidental death cover � £10,000

• choose between two levels of membership

• most members choose ‘Value’ membership

01/09/13

Gold Status benefits

Members with Gold Status can enjoy the following additional benefits:

‘Double the Difference’ price promise

£200 allowance to help you switch

10% Extra Discount on your Gas and Electricity

September only - Free Broadband for 6 months!

Free Mobile Phone Protection Scheme

Free Home Phone calls at any time to:

- Utility Warehouse mobiles

- UK local/national numbers (including 0870)

- our 10 most popular International destinations*

Extra discount on installing a new phone line

To obtain ‘Gold Status’, you simply need to switch at least fourservices to us (choose from Gas, Electricity, Home Phone,Internet and Mobile) and pay by direct debit.

Full details of these benefits are available on our website;terms and conditions apply.

*Australia, Canada, China, France, Germany, Hong Kong, Israel, Italy, Spain, USA.

Let’s recap

Award-winning PLC

Great value services

'Double the Difference' Price Promise

CashBack card: extra 25% discount on your bill

Exclusive Member benefits

��So… where would you liketo start saving?

Home Phone

Mobile

Gas

Electricity

Internet

18/03/13

18/03/13

Mobile Price Plans - Best SIM only deals

Which of these price plans best suits each member of your household?

Key benefits

'Mix-n-Match' any handset with any price plan

keep your existing mobile number

no minimum contract for SIM-only customers

UK's biggest network provides best coverage

switch price plan free of charge at any time - even if youhaven't finished your contract yet!

no nasty surprises - our 'out of bundle' charges are up to 75% cheaper than other suppliers

unique 'Budget Control' service gives you complete controlover your mobile phone spend.

Value600

• 600 minutes

• Unlimited texts

500MB Data (+£2.50)

Value1200

•1200 minutes

• Unlimited texts

1GB Data (+£2.50)

ValueMax

• Unlimited minutes

• Unlimited texts

2GB Data (+£2.50)

Value300

• 300 minutes

• Unlimited texts

250MB Data (+£2.50)

£7.50 £10

£12.50 £17.50

01/09/13

Home Phone and Internet

Broadband

free wireless router

no set-up charge

unlimited data

no minimum contract

Home Phone

Cheaper than BT, Virgin, TalkTalk and Sky

unlimited free calls to UK landlines at evenings and weekends

unlimited free landline calls to other members - at any time

guaranteed savings - chargeable calls up to 75% cheaperthan BT

Extra savings for members with Gold Status

• Broadband from just £3.49 per month for your first 6 months

• Free international calls to 10 top international destinations

• Free 'Peak Saver' option - unlimited free calls to UK landlines

• Unlimited free calls to Utility Warehouse mobiles

• 65% discount if you need to install a new phone line

Septemberonlyfree Broadbandfor 6 months!

18/03/13

Gas and Electricity

Gold Status Benefit

Members with Gold Status can receive an extra 10% discount on the energy they have used (Gas, Electricity or Dual Fuel) during their first year of Club membership

Our unique 'Triple Value' guarantee

This ensures you'll continue to get a good deal from us, for as long as youremain a customer. In fact, you'll never need to switch again!

1 For your Gas

We guarantee our prices will always be cheaper thanBritish Gas, wherever you live in the UK.

2 For your Electricity

We guarantee our prices will always be cheaper than theprices charged by the regional electricity supplier for thearea where you live.

3 And for your complete peace of mind

We guarantee our prices will always remain competitivecompared with the cheapest standard tariffs available fromthe 'Big 6' suppliers.

'Big 6' means the six major energy companies who currently supply over 97% of UK households, comprising: BritishGas, E.ON, EDF (London Electricity, Seeboard and SWEB), npower, Scottish Power and Scottish & Southern Energy.

NB: Guarantees and price comparisons are based on the standard domestic usage profiles published by ConsumerFocus for low, medium and high users on a like-for-like basis against competitors' standard tariffs, and exclude Clubmembership fee, surcharge for gas customers using an Independent Gas Transporter, Dual-Fuel discounts and onlinetariffs. Only applies to direct debit customers.

01/09/13

Home Phone and Broadband comparison

Broadband £15.99 £16.00 £7.50 £7.50 £6.99

Line rental £14.99 £15.45 £14.50 £15.40 £14.90

Anytime calls £3.50 £7.00 £5.00 £5.50 £0.00

Monthly cost £34.48 £38.45 £27.00 £28.40 £21.89

Additional monthly charges*

Monthly charges

Mobile calls (15 mins) £2.76 £1.05 £1.75 £1.48 £1.34

Network feature £2.25 £3.30 £2.50 £2.55 £1.50

Total cost £5.01 £4.35 £4.25 £4.03 £2.84

Cost – First year £473.88 £417.60 £330.00 £344.16 £285.24

(inc promotions)†

Savings - First year£188.64 £132.36 £44.76 £58.92

†Promotions:

BT - free broadband for 6 monthsTalkTalk - 12 months' half price broadband at £3.75 per monthSky - 12 months' half price broadband at £3.75 per monthUtility Warehouse - first 6 months' broadband at £3.49

*Additional charges are based on a typical customer's usage and are for illustrative purposesonly; actual costs may vary.

All competitor prices correct as at 28 August 2013. Comparisons are based on the latestpublished competitor information available on the date of going to press.

Utility Warehouse

Septemberonlyfree Broadbandfor 6 months!

01/09/13

Mobile Comparison

SIM-onlyCost per month (inc. Data)

£10

300 250 50 500Unlimited N/A 500 Unlimited 500250MB 500MB 100MB 100MB

£12.50

600 300 500 1000Unlimited 500 Unlimited N/A Unlimited500MB 250MB 1GB 250MB

£15.00

1200 900 1000 100Unlimited Unlimited Unlimited Unlimited N/A1GB 500MB 3GB 250MB

£20.00

Unlimited 1200 2000 300 2000Unlimited Unlimited Unlimited Unlimited Unlimited2GB 750MB Unlimited 500MB 500MB

- minutes- texts- data




Standard handsets available from as little as £1 per month.

BlackBerry data bundle (required for all BlackBerrys): add £5 to the cost of the monthly price plansshown on 'Mobile Price Plans - Best SIM only deals' page.

All competitor prices correct as at 28 August 2013.

"In a recent survey, 96% of customers said they

would recommend the Utility Warehouse to a friend."

18/03/13

SAVE TIMESAVE MONEY

Who are the Utility Warehouse?

• a Discount Club operated by Telecom Plus PLC

• Telecom Plus was established in 1996, now listed on FTSE 250

• British company, based in London, UK call centre

• over 450,000 customers, of which 30,000 are businesses

July 17 2011

18/03/13

What’s so special about them?

The UK's only genuine multi-utility provider

Energy Communications

18/03/13

Single bill for all your utilities

Award-winning customer service

Value that’s unbeatable

Easy to switch

Why haven’t I heard of them?

• they don’t advertise on TV or in the national press

• they rely on word of mouth recommendation from existing

customers, and authorised Independent Distributors

• they share the money they save with their members, so

they benefit from the best value in the UK

• over 30,000 small to medium sized businesses throughout

the UK have already discovered the Utility Warehouse and

all the benefits of membership it provides

18/03/13

28/03/13

20081st

20091st

20102nd

20111st

20122nd

20133rd

How about an independent opinion?

Customer Satisfaction survey

Phone and Broadband

Top rated Energy supplier

Landline Phone Mobile Gas ElectricityInternet

is the UK’s leading independent consumer organisation.This is what they have said about the Utility Warehouse:

• the Utility Warehouse has been in the top three in everyCustomer Satisfaction survey for Energy suppliers

since these surveys began

• surveys include quality of products, customer service,value for money, and accuracy of bills

NGN

04/06/13

How can your business benefit from CashBack?

Get CashBack of up to 30% on goods bought online through2,000 partners such as:

CREDIT

CARD

DEBIT

CARD

CASHBACK

CARD

*Excludes fleet fuel purchases.

Two ways to benefit:You can benefit from the additional discounts on your singlebill based on your shopping both instore and online.

Earn between 3-7% CashBack on everything you spend atover 40 selected partners on your exclusive CashBack card.

Save money on:

supermarket shopping

fuel*

DIY products

electrical goods

and more!

Over 40 retail partners including:

1

2

18/03/13

What does the single bill look like?

• all of your services on one simple monthly bill – evenmultiple premises

• everything fully itemised

• full listing of CashBack card transactions – and savings

• online billing available

18/03/13

Gold Status benefits

Members with Gold Status can enjoy the following additional benefits:

£200 allowance to help you switch

10% Extra Discount on your Gas and Electricity

Broadband from £3.50 per month

Free calls at any time to Utility Warehouse mobiles

Free Mobile Phone Protection Scheme

New single phone line installation for 75% less than BT

To obtain ‘Gold Status’, you simply need to switch at least four service types to us (choose from Gas, Electricity, LandlinePhone, Broadband and Mobile) and pay by direct debit.

Full details of these benefits are available on our website;terms and conditions apply.

Let’s recap

Award-winning PLC

Great value services

CashBack card: extra discounts on your bill

No minimum term contracts on most services

UK-based customer services

Local, personal point of contact

��So…where would you like to start saving?

Landline Phone

Mobile

Gas

Electricity

Internet

NGN

18/03/13Minimum term contracts only exist when a free Mobile handset (or Mobile Broadband device)has been supplied or if you request a new landline installation.

Guide to credit checking

Applications using the paper application form

How do you know your Customer?

RELATIONSHIP BETWEEN CUSTOMER AND DISTRIBUTOR (AS TICKED ON THE APPLICATION FORM)

Relative, friend, colleague or someone you know well Only recently met

Up to 4 SIM-only connections No credit check No credit check

Any one handset No credit check Credit check

More than one handset Credit check Credit check

CUSTOMER IS… ON THE APPLICATION FORM, TICK: ON THE EXTRANET LOG IN PAGE, SELECT:

A relative or member of your family Relative Residential site - to sign up someone you know

Someone you have known socially Friend, colleague or someone Residential site - to sign up someonefor at least a year, and whose home you know well you knowyou have visited at least once

Customer is someone you have Other Residential site - to sign up somebodymet recently you have recently met

RELATIONSHIP BETWEEN CUSTOMER AND DISTRIBUTOR (AS CHOSEN ON THE EXTRANET LOG IN PAGE)

Relative, friend, colleague or someone you know well Only recently met

Up to 4 SIM-only connections No credit check No credit check

Any one handset No credit check Credit check

More than one handset Credit check Credit check

Online applications

Applications for the Business Club

ORDER REQUIREMENT

Mobile (SIM-only or handset) Full credit check

Energy Full credit check

NotesFree handset: we will process a 1p transaction on their credit/debit card in order to validate it.Debit or credit card: must be in the customer's name and registered at their invoice address. No match = no progress.For residential customers a maximum of four Mobile services may be applied for on any new account.

Deposits are taken from the credit/debit card when the application is processed, and will be held for 12 months and thenrefunded on request (provided the account is in good standing)

Credit card: must be in the name of the business or the person signing the application form.

To protect the Company from new or existing threats of fraud, the above rules are subject to change without notice.

01/09/13

18/03/13

The Utility Warehouse Business Opportunity

How the money works

How the money works

18/03/13

Would that benefit you?

Registration Fee: £100

You can earn Fast Start Bonuses in your first year of £1,000

Customer Gathering Bonuses

Typically £20 per customer depending on the services taken.

Gather 100 customers = £2,000 Customer Gathering Bonuses

18/03/13

What would you do with £3,000?

Deposit on a new car

HolidayHome improvement

arararararararCredit Card bills

18/03/13

How the money works

Would that benefit you?






Personal Residual Income

Earn around 3.5% per customer you introduce

Customer spends approx £150 per month = approx £5 per customer per month

So once you’ve gathered 100 customers = £500 per month every month

18/03/13

What would you do with an extra£500 per month?

Mortgage paymentsFun with family

Eating outAfter school fees

18/03/13

How the money works

Would that benefit you?Do you want to give it a go?

Group Residual Income

Introduce other Distributors

= you earn up to 50p per month on each of their customers

And their group customers

= £££’s Residual Income each month.






Personal Residual Income

Earn around 3.5% per customer you introduce

Customer spends approx £150 per month = approx £5 per customer per month

So once you’ve gathered 100 customers = £500 per month every month

18/03/13

What would you do with a serious residual income?

Retirement

Exotic Holidays

Leave a legacy

Dream home

01/09/13

FAST Start Bonuses

3 Customers with Gold Status within 60 days = £100

6 Customers with Gold Status within 90 days = £150

20 Customers (10 Gold Status) in 180 days = £250

50 Customers (25 Gold Status) in 365 days = £500

£1,000

It is illegal for a promoter or participant in a trading scheme to persuade anyone to make a payment by promising benefits from getting other people to join a trading scheme. Do not be misled by claims that high earnings can be easily achieved.

the utility warehouse

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