www.tokenhelp.com

...response handling with love,

Response Handling

Tokenhelp (UK).

Visit us www.tokenhelp.com

Tokenhelp (UK) specialises in providing tailored response handling services for appeals generating medium volumes.All our clients are not-for-profit organisations so we are skilled at distinguishing between valid and invalid Gift Aid Declarations and are comfortable processing charity vouchers and cards.

Secure & AccurateAppeals are processed in a secure environment in line with pre-agreed guidelines. We are flexible and will revise procedures promptly when required. Our agents are encouraged to focus more on accuracy than speed as we believe that getting it right first time will lead to fewer headaches later.

In House, Remote or HostedWe will create a database specifically designed to suit your requirements but we can also enter donations and renew memberships remotely into The Raiser’s Edge on client networks or onto a hosted database.

VIP’sTokenhelp (UK) is an owner managed business so, just as each response is crucial to your organisation, we recognise that each client is crucial to ours. All our clients are VIPs.

”

...helpful, capableand friendly...consistently

professional, efficient, reliable and trustworthy”

” ””” ”

”...flexible,

adaptable and responsive

...an excellent service

Tokenhelp (UK) is a registered data controller.

Registered in England & Wales No: 06335646.

Tokenhelp (UK) adheres to the DMA Response Management Council’s Best Practice Guidelines and the Institute of Fundraising’s Code of Fundraising Practice. Tokenhelp (UK) is an advocate member of the Fundraising Standards Board.

Unit 10Typhoon Business Centre

Oakcroft RoadChessington

KT9 1RH

If you would prefer a more attentive and flexible approach to your response handling, please don’t hesitate to contact us:

0845 388 3804info@tokenhelp.com

with love,