tr hilot (wellness) nc ii

7/26/2019 TR Hilot (Wellness) NC II

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HILOT (WELLNESS MASSAGE) NC II

HEALTH, SOCIAL, AND OTHER COMMUNITYDEVELOPMENT SERVICES SECTOR

Technical Education and Skills Development

AuthorityEast Service Road, South Superhighway, Taguig, City Metro Manila


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Technical Education and Skills Development Act of 1994(Republic Act No. 9!"

Section 22, Et!"#i$%ent !n& A&%init'!tion o t$e N!tion!#T'!&e Si## St!n&!'&* o t$e RA ++- no.n ! t$e TESDA Act%!n&!te TESDA to et!"#i$ n!tion!# occ/0!tion!# i##t!n&!'&1 T$e A/t$o'it $!## &e3e#o0 !n& i%0#e%ent !

ce'tiic!tion !n& !cc'e&it!tion 0'o4'!% in .$ic$ 0'i3!te in&/t'4'o/0 !n& t'!&e !oci!tion !'e !cc'e&ite& to con&/ct!00'o3e& t'!&e tet, !n& t$e #oc!# 4o3e'n%ent /nit to 0'o%ote/c$ t'!&e tetin4 !cti3itie in t$ei' 'e0ecti3e !'e! in!cco'&!nce .it$ t$e 4/i&e#ine to "e et " t$e A/t$o'it1


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The Competency Standards (CS) serve as basis for the:

1. Competency assessment and certification;

2. Registration and delivery of training programs; and

. !evelopment of c"rric"l"m and assessment instr"ments.

#ach CS has fo"r sections:

Section 1 !efinition of $"alification % refers to the gro"p ofcompetencies that describes the different f"nctions of the&"alification.

Section 2 Competency Standards % gives the specifications ofcompetencies re&"ired for effective 'or performance.

Section Training Standards % contains information and re&"irements indesigning training program for certain $"alification. t incl"desc"rric"l"m design; training delivery; trainee entryre&"irements; tools* e&"ipment and materials; trainingfacilities; trainer+s &"alification; and instit"tional assessment.

Section , -ational ssessment and Certification rrangement %describes the policies governing assessment and certificationproced"re.


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TA5LE O6 CONTENTS

HEALTH, SOCIAL AND OTHER COMMUNITYDEVELOPMENT SERVICES SECTOR

HILOT (WELLNESS MASSAGE) NC II

/age -o.

SECTION 7 HILOT (WELLNESS MASSAGE) NC II 7

SECTION 2 COMPETENCY STANDARDS

5!ic Co%0etencie 2879

Co%%on Co%0etencie 7:82

Co'e Co%0etencie 9;8


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TRAINING REGULATIONS 6ORHILOT (WELLNESS MASSAGE) NC II

SECTION 7 HILOT (WELLNESS MASSAGE) NC II @UALI6ICATION

This HILOT (WELLNESS MASSAGE) NC II$"alification consists of competencies that aperson m"st achieve to plan the hilot 'ellness program of client0s* provide pre%service to

client0s* apply hilot 'ellness massage techni&"es and provide post%advice on post%services toclients.

The nits of Competency comprising this &"alification incl"de the follo'ing:

UNIT CODE 5ASIC COMPETENCIES

331113 /articipate in 'orplace comm"nication

3311134 5or in a team environment

3311136 /ractice career professionalism3311137 /ractice occ"pational health and safety proced"res

UNIT CODE COMMON COMPETENCIES

8CS2231 mplement and monitor infection control policies and proced"res

8CS222232 Respond effectively to diffic"lty0challenging behavior

8CS223 pply basic first aid

8CS223, 9aintain high standards of patient0client services

UNIT CODE CORE COMPETENCIES

8CS22231 /lan the hilot 'ellness program of client0s

8CS22232 /rovide pre%service to hilot client0s

8CS2223 pply hilot 'ellness massage techni&"es

8CS2223, /rovide post advice and post%services to hilot clients

person 'ho has achieved this $"alification is competent to be:

Hi#ot (We##ne) M!!4e T$e'!0it

TR 8ilot 5ellness 9assage -C % 1 %


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SECTION 2 COMPETENCY STANDARDS

This section gives the details of the contents of the basic* common and core "nits ofcompetency re&"ired in HILOT (WELLNESS MASSAGE) NC II.

5ASIC COMPETENCIES

-T C9/#T#-C< : PARTICIPATE IN WORPLACE COMMUNICATION-T C!# :


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RANGE O6 VARIA5LES

VARIA5LE RANGE

1. ppropriate so"rces 1.1 Team members

1.2 S"ppliers

1. Trade personnel1., Aocal government

1. nd"stry bodies

2. 9edi"m 2.1 9emorand"m

2.2 Circ"lar

2. -otice

2., nformation disc"ssion

2. ollo'%"p or verbal instr"ctions

2.4 ace to face comm"nication

. Storage .1 9an"al filing system

.2 Comp"ter%based filing system

,. orms ,.1 /ersonnel forms* telephone message forms* safety reports

. 5orplaceinteractions

.1 ace to face

.2 Telephone

. #lectronic and t'o 'ay radio

., 5ritten incl"ding electronic* memos* instr"ction and forms*non%verbal incl"ding gest"res* signals* signs and diagrams

4. /rotocols 4.1 bserving meeting

4.2 Compliance 'ith meeting decisions

4. beying meeting instr"ctions

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EVIDENCE GUIDE

1. Critical aspects ofcompetency

ssessment re&"ires evidence that the candidate:

1.1 /repared 'ritten comm"nication follo'ing standard format ofthe organi@ation

1.2 ccessed information "sing comm"nication e&"ipment

1. 9ade "se of relevant terms as an aid to transfer informationeffectively

1., Conveyed information effectively adopting the formal orinformal comm"nication

2. nderpinningno'ledge

2.1 #ffective comm"nication

2.2 !ifferent modes of comm"nication

2. 5ritten comm"nication

2., rgani@ational policies

2. Comm"nication proced"res and systems

2.4 Technology relevant to the enterprise and the individ"al+s 'orresponsibilities

. nderpinning sills .1 ollo' simple spoen lang"age

.2 /erform ro"tine 'orplace d"ties follo'ing simple 'rittennotices

. /articipate in 'orplace meetings and disc"ssions

., Complete 'or related doc"ments

. #stimate* calc"late and record ro"tine 'orplace meas"res

.4 ?asic mathematical processes of addition* s"btraction*division and m"ltiplication

.6 bility to relate to people of social range in the 'orplace

.7 Bather and provide information in response to 'orplaceRe&"irements

,. Reso"rceimplications

The follo'ing reso"rces MUSTbe provided:

,.1 a> machine

,.2 Telephone

,. 5riting materials

,., nternet

. 9ethod ofassessment

Competency MUST be assessed thro"gh:

.1 !irect observation 'ith &"estioning

.2 ral intervie' and 'ritten test

4. Conte>t ofassessment

4.1 Competency may be assessed individ"ally in the act"al'orplace or thro"gh accredited instit"tion

TR 8ilot 5ellness 9assage -C % , %


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-T C9/#T#-C< : WOR IN A TEAM ENVIRONMENT

-T C!# :


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RANGE O6 VARIA5LES

VARIA5LE RANGE

1. Role and obective ofteam

1.1 5or activities in a team environment 'ith enterprise orspecific sector

1.2 Aimited discretion* initiative and "dgment maybe

demonstrated on the ob* either individ"ally or in a teamenvironment

2. So"rces ofinformation

2.1 Standard operating and0or other 'orplace proced"res

2.2 Dob proced"res

2. 9achine0e&"ipment man"fact"rer+s specifications andinstr"ctions

2., rgani@ational or e>ternal personnel

2. Client0s"pplier instr"ctions

2.4 $"ality standards

2.6 8S and environmental standards

. 5orplace conte>t .1 5or proced"res and practices

.2 Conditions of 'or environments

. Aegislation and ind"strial agreements

., Standard 'or practice incl"ding the storage* safe handlingand disposal of chemicals

. Safety* environmental* ho"seeeping and &"ality g"idelines



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EVIDENCE GUIDE



1.1 perated in a team to complete 'orplace activity

1.2 5ored effectively 'ith others

1. Conveyed information in 'ritten or oral form

1., Selected and "sed appropriate 'orplace lang"age

1. ollo'ed designated 'or plan for the ob

1.4 Reported o"tcomes


2.1 Comm"nication process

2.2 Team str"ct"re

2. Team roles

2., Bro"p planning and decision maing

. nderpinning sills .1 Comm"nicate appropriately* consistent 'ith the c"lt"re of the'orplace


The follo'ing reso"rces MUST be provided:

,.1 ccess to relevant 'orplace or appropriately sim"latedenvironment 'here assessment can tae place

,.2 9aterials relevant to the proposed activity or tass

. 9ethod of

assessment

Competency may be assessed thro"gh:

.1 bservation of the individ"al member in relation to the 'oractivities of the gro"p

.2 bservation of sim"lation and or role play involving theparticipation of individ"al member to the attainment oforgani@ational goal

. Case st"dies and scenarios as a basis for disc"ssion ofiss"es and strategies in team'or

4. Conte>t of

assessment

4.1 Competency may be assessed in 'orplace or in a sim"lated

'orplace setting4.2 ssessment shall be observed 'hile tas are being

"ndertaen 'hether individ"ally or in gro"p



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-T C9/#T#-C< : PRACTICE CAREER PRO6ESSIONALISM

-T C!# :


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RANGE O6 VARIA5LES

VARIA5LE RANGE

1. #val"ation 1.1 /erformance ppraisal

1.2 /sychological /rofile

1. ptit"de Tests

2. Reso"rces 2.1 8"man

2.2 inancial

2. Technology

2..1 8ard'are

2..2 Soft'are

. Trainings and career

opport"nities

.1 /articipation in training programs

.1.1 Technical

.1.2 S"pervisory

.1. 9anagerial

.1., Contin"ing #d"cation

.2 Serving as Reso"rce /ersons in conferences and 'orshops

,. Recognitions ,.1 Recommendations

,.2 Citations

,. Certificate of ppreciations

,., Commendations

,. 'ards

,.4 Tangible and ntangible Re'ards

. Aicenses and0orcertifications

.1 -ational Certificates

.2 Certificate of Competency

. S"pport Aevel Aicenses

., /rofessional Aicenses

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EVIDENCE GUIDE



1.1 ttained ob targets 'ithin ey res"lt areas (FRs)

1.2 9aintained intra % and interpersonal relationship in the co"rse ofmanaging oneself based on performance eval"ation

1. Completed trainings and career opport"nities 'hich are basedon the re&"irements of the ind"stries

1., c&"ired and maintained licenses and0or certifications accordingto the re&"irement of the &"alification


2.1 5or val"es and ethics (Code of Cond"ct* Code of #thics*etc.)

2.2 Company policies

2. Company operations* proced"res and standards

2., "ndamental rights at 'or incl"ding gender sensitivity

2. /ersonal hygiene practices

. nderpinning sills .1 ppropriate practice of personal hygiene

.2 ntra and nterpersonal sills

. Comm"nication sills



,.1 5orplace or assessment location

,.2 Case st"dies0scenarios



.1 /ortfolio ssessment

.2 ntervie'

. Sim"lation0Role%plays

., bservation 'ith &"estioning

. Third /arty Reports.4 #>ams and Tests


4.1 Competency may be assessed in the 'or place or in asim"lated 'or place setting



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-T C9/#T#-C< : PRACTICE OCCUPATIONAL HEALTH AND SA6ETYPROCEDURES

-T C!# :

-T !#SCR/TR : This "nit covers the o"tcomes re&"ired to comply 'ith reg"latoryand organi@ationalre&"irements for occ"pational health andsafety.

ELEMENT PER6ORMANCE CRITERIAItalicizedtermsare elaborated in the Range of =ariables

1. dentify ha@ards andriss

1.1 !afet" regulationsand 'orplace safety andha@ard controlpractices and proced"res are clarified and e>plained based onorgani@ation proced"res.

1.2 #azardsrisksin the 'orplace and their correspondingindicators are identified to minimi@e or eliminate ris to co%'orers* 'orplace and environment in accordance 'ithorgani@ation proced"res.

1. $ontingenc" measuresd"ring 'orplace accidents* fire andother emergencies are recogni@ed and established inaccordance 'ith organi@ation proced"res.

2. #val"ate ha@ards andriss

2.1Terms of ma>im"m tolerable limits 'hich 'hen e>ceeded 'illres"lt in harm or damage are identified based on thresholdlimit val"es (TA=).

2.2#ffects of the ha@ards are determined.

2. 8S iss"es and0or concerns and identified safety ha@ards arereported to designated personnel in accordance 'ith

'orplace re&"irements and relevant 'orplace 8Slegislation.

. Control ha@ards andriss

.1cc"pational 8ealth and Safety (8S) proced"res for controllingha@ards0riss in 'orplace are consistently follo'ed.

.2/roced"res for dealing 'ith 'orplace accidents* fire andemergencies are follo'ed in accordance 'ith organi@ation8S policies.

.%ersonal protective e&uipment '%%()is correctly "sed inaccordance 'ith organi@ation 8S proced"res and practices.

.,ppropriate assistance is provided in the event of a 'orplaceemergency in accordance 'ith established organi@ationprotocol.

,. 9aintain 8Sa'areness

,.1(mergenc"*related drills and trainings are participated in asper established organi@ation g"idelines and proced"res.

,.2+#! personal recordsare completed and "pdated inaccordance 'ith 'orplace re&"irements.



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RANGE O6 VARIA5LES

VARIA5LE RANGE

1. Safety reg"lations 9ay incl"de b"t are not limited to:1.1 Clean ir ct1.2 ?"ilding code1. -ational #lectrical and ire Safety Codes1., 5aste management stat"tes and r"les1. /hilippine cc"pational Safety and 8ealth Standards1.4 !A# reg"lations on safety legal re&"irements1.6 #CC reg"lations

2. 8a@ards0riss 9ay incl"de b"t are not limited to:2.1 /hysical ha@ards G impact* ill"mination* press"re* noise*

vibration* temperat"re* radiation2.2 ?iological ha@ards% bacteria* vir"ses* plants* parasites* mites*

molds* f"ngi* insects2. Chemical ha@ards G d"sts* fibers* mists* f"mes* smoe*

gasses* vapors2., #rgonomics

/sychological factors G over e>ertion0 e>cessive force*

a''ard0static positions* fatig"e* direct press"re* varyingmetabolic cycles

/hysiological factors G monotony* personal relationship*

'or o"t cycle

. Contingencymeas"res

9ay incl"de b"t are not limited to:.1 #vac"ation.2 solation. !econtamination

., (Calling designed) emergency personnel,. //# 9ay incl"de b"t are not limited to:

,.1 9as,.2 Bloves,. Boggles,., 8air -et0cap0bonnet,. ace mas0shield,.4 #ar m"ffs,.6 pron0Bo'n0coverall0"mp s"it,.7 nti%static s"its

. #mergency%relateddrills and training .1 ire drill.2 #arth&"ae drill. ?asic life s"pport0C/R., irst aid. Spillage control.4 !econtamination of chemical and to>ic.6 !isaster preparedness0management

4. 8S personalrecords

4.1 9edical08ealth records4.2 ncident reports4. ccident reports4., 8S%related training completed



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EVIDENCE GUIDE



1.1 #>plainedclearly established 'orplace safety andha@ardcontrol practices and proced"res

1.2 dentified ha@ards0riss in the 'orplace and its correspondingindicators in accordance 'ithcompany proced"res

1. Recogni@ed contingency meas"res d"ring 'orplaceaccidents* fire and other emergencies

1., dentified terms of ma>im"m tolerable limits based onthreshold limit val"e% TA=.

1. ollo'ed cc"pational 8ealth and Safety (8S) proced"resfor controlling ha@ards0riss in 'orplace

1.4 sed /ersonal /rotective #&"ipment (//#) in accordance'ith company 8S proced"res and practices

1.6 Completed and "pdated 8S personal records in accordance

'ith 'orplace re&"irements2. nderpinning

no'ledge2.1 8S proced"res and practices and reg"lations

2.2 //# types and "ses

2. /ersonal hygiene practices

2., 8a@ards0riss identification and control

2. Threshold Aimit =al"e %TA=

2.4 8S indicators

2.6 rgani@ation safety and health protocol

2.7 Safety conscio"sness

2.E 8ealth conscio"sness

. nderpinning

sills

.1 /ractice of personal hygiene

.2 8a@ards0riss identification and control sills

. nterpersonal sills

., Comm"nication sills



,.1 5orplace or assessment location

,.2 8S personal records

,. //#

,., 8ealth records



.1/ortfolio ssessment

.2ntervie'

. Case St"dy0Sit"ation


4.1Competency may be assessed in the 'or place or in a sim"lated'or place setting



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COMMON COMPETENCIES

-T C9/#T#-C< : IMPLEMENT AND MONITOR IN6ECTION8 CONTROLPOLICIES AND PROCEDURES

-T C!# : HCS9292;7

-T !#SCR/TR : This "nit is concerned 'ith infection control responsibilities ofemployees 'ith s"pervisory acco"ntability to implement andmonitor infection control policy and proced"res in a specific 'or"nit or team 'ithin an organi@ation. This "nit does not apply to arole 'ith organi@ation%'ide responsibilities for infection controlpolicy and proced"re development* implementation ormonitoring.

ELEMENTPER6ORMANCE CRITERIA

Italicized termsare elaborated in theRange of =ariables

1. /rovide informationto the 'or gro"pabo"t theorgani@ationHsinfection controlpolicies andproced"res

1.1 Relevant information abo"t the organi@ationHs infection controlpolicyand proced"res* and applicable industr" codes ofpracticeare acc"rately and clearly e>plained to the 'orgro"p.

1.2 nformation abo"t identified $!B!'& !n& t$eoutcomes ofinfection risk assessmentsis reg"larly provided to the 'orgro"p.

1. pport"nity is provided for the 'or gro"p to see f"rtherinformation on 'orplace infection control iss"es andpractices.

2. ntegrate theorgani@ationHsinfection controlpolicy and proced"reinto 'or practices

2.1 Infection*control policiesand proced"res are implemented bys"pervisor and members of the 'or gro"p.

2.2 Aiaison is maintained 'ith person responsible for organi@ation%'ide infection control.

2. The S"pervisorHs coaching s"pport ens"res thatindivid"als0teams are able to implement infection controlpractices.

2., 5or proced"res are adopted to reflect appropriate infectioncontrol practice.

2. ss"es raised thro"gh cons"ltation are dealt 'ith and resolvedpromptly or referred to the appropriate personnel forresol"tion.

2.4 5orplace proced"res for dealing 'ith infection control rissand ha@ardo"s events are implemented 'henever necessary.

2.6 #mployees are enco"raged to report infection riss and toimprove infection control proced"res.

TR 8ilot 5ellness 9assage -C % 1, %


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Italicized termsare elaborated in theRange of =ariables

. 9onitor infectioncontrol performanceand implementimprovements inpractices

.1 nfection control ha@ardo"s events are investigated promptly toidentify their ca"se in accordance 'ith organi@ation policy andproced"res.

.2 5or proced"res to control infection riss are monitored toens"re compliance.

. 5or proced"res are reg"larly revie'ed and ad"sted to ens"reimprovements in infection control practice.

., S"pervisor provides feedbac to team and individ"als oncompliance iss"es* changes in 'or proced"res and infectioncontrol o"tcomes.

. Training in 'or proced"res is provided as re&"ired to ens"remaintenance of infection control standards.

.4 nade&"acies in 'or proced"res and infection control

meas"res are identified* corrected or reported to designatedpersonnel.

.6 Records of infection control riss and incidents are acc"ratelymaintained as re&"ired.

3.8 ,ggregate infection controlinformation reports are "sed toidentify ha@ards* to monitor and improve ris control methodsand to indicate training needs.



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RANGE O6 VARIA5LES

VARIA5LE RANGE

1. nfection Control/olicies and/roced"res

This may incl"de b"t not limited to:

1.1Cleaning proced"res and sched"les

1.2Cleaning agents

1.Cleaning e&"ipment

1.,8andling* storage and disposal of all types of 'aste

1.ood handling and food safety

1.48ygiene proced"res

1.6nfection control ris management

1.7nfection control incident and ha@ard reporting

1.ESterili@ing

1.13 Ainen prod"ction and handling

1.11 9aintenance proced"res1.12 Storage re&"irements

1.1 /ersonal protective clothing

1.1, 5or flo's

1.1 9anagement of blood and body fl"id spills

1.14 Single "se of disposables

1.16 septic techni&"es

1.17 Sin preparation proced"res

1.1E mm"[email protected] -eedle stic in"ries

1.21 /ersonal contact 'ith infectio"s patients

1.22 Standard and additional preca"tions

1.2 Confidentiality

1.2, #mployee training

1.2 Contractors

2. nd"stry Codes of/ractice

2.1Aocal I -ational Bovernment B"idelines and Standards

2.29an"fact"rerHs recommendations and operating man"als

. dentified ha@ardsand the o"tcomes ofinfection risassessments

.1 Sharps

.2 Blass

. 5aste

., 8"man 'aste and h"man tiss"es

. /ersonal contact 'ith infectio"s patients

.4 nimals* insects and vermin

.6 Stoc* incl"ding food* 'hich has passed J"sed%byJ dates.

.7 ncorrect concentration of disinfectants and chemicals

.E Cleaning proced"res.13 Ainen handling proced"res

.11 5or flo's



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VARIA5LE RANGE

.12 se of personal protective clothing

.1ood safety

.1, /ersonal hygiene

,. nfection Control9onitoring/roced"res

,.1 bservations

,.2 ntervie's,. S"rveys and inspections

,., $"ality ass"rance activities

,. Revie' of o"tcomes

,.4 !ata analysis

. !esignated/ersonnel

.1 9anager

.2 nfection Control Coordinator

. $"ality mprovement Coordinator

., nfection Control Committee

. cc"pational 8ealth and Safety Committee

4. ggregate nfectionControl nformation

4.1 Records of needle stic in"ries

4.2 8ospital%ac&"ired infection rates

4. !8 healthcare standards clinical indicators

4., 8CC/ records

4. 8a@ard reports



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EVIDENCE GUIDE


ssessment re&"ires evidence that the candidate:1.1 Comm"nicated 'ith team and individ"als on organi@ational

policy and proced"res for infection control1.2 pplied infection control policies and proced"res 'hich impact

on 'or processes of the specific 'or "nit1. pplied proced"res for adopting appropriate infection practices

'ithin 'or "nit1., /rovided appropriate s"pervision of 'or gro"p


2.15oring no'ledge* consistent 'ith the elements of competence*of the organi@ationHs applicable infection control policy andproced"res and relevant ind"stry codes of practice

2.2The hierarchy ris control meas"res from most to least preferred*that is* elimination* engineering controls* administrativecontrol* and lastly* personal protective e&"ipment

2.Fno'ledge of infection riss and control meas"res in specific'or "nit and related 'or processes

2.,The significance of patient confidentiality in relation to infectioncontrol2.The significance of other management systems and proced"res

for infection control2.4Aiteracy levels and comm"nication sills of 'or gro"p members

and conse&"ent s"itable comm"nication techni&"es2.6rgani@ational proced"res for monitoring* training2.7?asic "nderstanding of comm"nicable disease transmission

. nderpinning sills .1 #ffective comm"nication and interpersonal sills incl"ding:

lang"age competence

literacy and reading competence

.2 -egotiation. 5or planning and management., 9anagement of change of 'or processes. 9onitoring compliance 'ith policy and proced"res.4 9aintain and interpret infection control records


The follo'ing reso"rces MUSTbe provided:,.1 5orplace infection control and health and safety policies and

proced"res,.2 5aste management proced"res,. ood safety proced"res,., ther organi@ational policies and proced"res,. !"ties statements and0or ob descriptions


Competency may be assessed thro"gh:.1 bservation 'ith &"estioning.2 ntervie'. /ortfolio., !emonstration 'ith &"estioning


4.1 ssessment may be done in the 'orplace or in a sim"lated'orplace setting.



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-T C9/#T#-C


24/73

RANGE O6 VARIA5LES

VARIA5LE RANGE

1. /lannedresponses

1.1 'n ability and e>perience1.2 #stablished instit"tional proced"res1. Fno'ledge of individ"al persons and "nderlying ca"ses

2. !iffic"lt orchallengingbehavior

2.1 ggression 0 ssa"ltive behavior2.2 Conf"sion or other cognitive impairment2. -oisiness2., 9anip"lative2. 5andering2.4 Self%destr"ctive2.6 nto>ication2.7 5ithdra'n 0 depressed2.E -egativistic2.13 ntr"sive behavior 2.11=erbal offensiveness

. Strategies fordealing 'ithchallengingbehaviors

.1 !iversional activities.2 Referring to appropriate personnel e.g. s"pervisor* sec"rity

officer. ollo'ing established emergency response proced"res

,. Selection ofstrategies fordealing 'ith

challengingbehaviors

,.1 The nat"re of the incident,.2 /otential effect on different parties* patient* staff and others,. #stablished proced"res and g"idelines

. nstit"tionalpolices andproced"res

.1 ncident reporting and doc"mentation.2 perational g"idelines for handling incidents and0or cases

involving diffic"lt and challenging behavior. !ebriefing of staff involved in the incident



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EVIDENCE GUIDE


ssessment re&"ires evidence that the candidate:1.1 dentified specific manifestations of diffic"lt or challenging

behavior and strategies are planned* selected and appliedas re&"ired

1.2 9aintained personal safety and the safety of others1. Reported incidents* revie'ed and responded &"icly and

effectively to contingencies1., !ebriefing mechanisms are "sed

2. nderpinningno'ledge andattit"des

2.1 S8 and iss"es relating to diffic"lt and challengingbehavior

2.2 /atient iss"es 'hich need to be referred to an appropriatehealth professional

2. bility to interpret and follo' the instr"ctions and g"idanceof health professionals involved 'ith the care of patient 0

client

. nderpinningsills

.1 #ffectively "sing techni&"es for monitoring o'n servicearea incl"ding client satisfaction

.2 Speaing in a firm* diplomatic and c"lt"rally appropriatemanner

. Remaining calm and positive in adversity., Thining and responding &"icly and strategically. Remaining alert to potential incidents of diffic"lt or

challenging behavior.4 9onitoring and0or maintaining sec"rity e&"ipment

.6 5oring 'ith others and displaying empathy 'ith patientand relatives


The follo'ing reso"rces MUSTbe provided:,.1 ccess to relevant 'orplace or appropriately sim"lated

environment 'here assessment can tae place,.2 Relevant instit"tional policy* g"idelines* proced"res and

protocols,. #mergency response proced"res and employee s"pport

arrangements


Competency MUSTbe assessed thro"gh:.1 bservation 'ith &"estioning.2 !emonstration 'ith &"estioning


4.1 ssessment may be done in the 'orplace or in asim"lated 'orplace setting.



26/73

-T C9/#T#-C< : APPLY 5ASIC 6IRST AID

-T C!# : HCS9292;9

-T !#SCR/TR : This "nit covers the no'ledge* sills and attit"des re&"ired toprovide an initial response 'here irst id is re&"ired. n this "nitit is ass"med that the irst ider is 'oring "nder thes"pervision and0or according to established 'orplace irst idproced"res and policies.


Italicized termsare elaborated in the Range of =ariables

1. ssess the sit"ation 1.1%h"sical hazardsto self and cas"alty+s health and safety areidentified.

1.2mmediate riss to self and cas"alty+s occ"pational health andsafety (S8) are minimi@ed by controlling the ha@ard inaccordance 'ith S8 re&"irements.

1. Cas"alty+s vital signsand physical condition are assessed in

accordance 'ith 'orplace proced"res.2 pply basic first aid

techni&"es2.1 -irst ,id management is provided in accordance 'ith

established irst id proced"res.

2.2 Cas"alty is reass"red in a caring and clam manner and madecomfortable "sing available reso"rces.

2. irst id assistance is so"ght from others in a timely mannerand as appropriate.

2., $asualt"s conditionis monitored and responded to inaccordance 'ith effective -irst ,id principles 'orplace

proced"res.2. !etails of cas"alty+s physical condition* changes in conditions*

management and response are acc"rately recorded in line'ith organi@ational proced"res.

2.4 Cas"alty management is finali@ed according to his0her needsand irst id principles.

. Comm"nicate detailsof the incident

.1 ppropriate medical assistance is re&"ested "sing relevantcommunication media and e&uipment.

.2!etails of cas"alty+s condition and management activities are

acc"rately conveyed to emergency services0relievingpersonnel.

. Reports to s"pervisors are prepared in a timely manner*presenting all relevant facts according to established companyproced"res.



27/73

RANGE O6 VARIA5LES

VARIA5LE RANGE

1. irst id9anagement


1.1 5orplace policies and proced"res

1.2 nd"stry0site specific reg"lations* codes

1. S81., -ational 'orplace health and safety re&"irements

1. llergies the cas"alty may have

2. /hysical 8a@ards 9ay incl"de:

2.1 5orplace ha@ards

2.2 #nvironmental ha@ards

2. /ro>imity of other people

2., 8a@ards associated 'ith cas"alty management processes

. Riss 9ay incl"de:.1 5orsite e&"ipment* machinery and s"bstances

.2 #nvironmental riss

. ?odily fl"ids

., Ris of f"rther in"ry to the cas"alty

. Ris associated 'ith the pro>imity of the others and bystanders

,. Cas"alty+s Condition 9ay incl"de b"t are not limited to:

,.1 C/R

,.2 llergic reactions (anaphyla>is)

,. hypothermia

,., ?"rns%thermal* chemical* friction* electrical

,. ?listers

,.4 Chemical contamination

,.6 Cold in"ries

,.7 !islocations

,.E !ro'ning

,.13 Sprain

,.119inor sin in"ries (br"ise* c"ts and scrapes)

,.12 Shoc

,.1 Smoe inhalation

. #&"ipment andReso"rces


.1 !efibrillation "nits

.2 /ress"re bandages

. Thermometers

., irst id it

. #ye'ash.4 Thermal blanets

.6 /ocet face mass



28/73

VARIA5LE RANGE

.7 R"bber gloves

.E !ressing

.13 Space device

.11 Cervical collars

4. Comm"nicationSystem

9ay incl"de b"t are not limited to:4.1 9obile phones

4.2 Satellite phones

4. 80=8 radio

4., lags

4. lares

4.4 T'o%'ay radio

4.6 #%mail

4.7 #lectronic e&"ipment6. =ital signs 6.1 ir'ay

6.2 ?reathing

6. Circ"lation

6., Conscio"sness

7. irst id /rinciples 7.1 Checing the site for danger to self* cas"alty and others andminimi@ing the danger

7.2 Checing and maintaining the cas"alty+s air'ays* breathing andcirc"lation

TR 8ilot 5ellness 9assage -C % 2, %


29/73

EVIDENCE GUIDE

1. Critical aspect ofcompetency

ssessment re&"ires evidence that the candidate:1.1 Complied 'ith instit"tional* S8 la's infections control and

man"al handling proced"res and relevant health reg"lations1.2 dentified physical ha@ards of the cas"alty and minimi@ed

immediate riss1. ssessed and monitored the physical condition of the cas"alty1., Responded to emergency "sing basic life s"pport meas"res1. /rovided initial response 'here irst id is re&"ired1.4 !ealt 'ith comple> cas"alties or incident1.6 /repared reports to concerned personnel in a timely manner


2.1 ?asic anatomy and physiology2.2 Company standard operating proced"res (S/s)2. !ealing 'ith confidentiality2., Fno'ledge of the irst iders+ sills limitations2. S8 legislation and reg"lations2.4 8o' to gain access to and interpret material safety data sheets

. nderpinning sills .1 Res"scitation.2 Safe man"al handling of cas"alty. Consideration of the 'elfare of the cas"alty., Report preparation. Comm"nication sills.4 nterpreting and "sing listed doc"ments


The follo'ing reso"rces MUSTbe provided:,.1 ccess to relevant 'or station,.2 Relevant instit"tional policies* g"idelines* proced"res and

protocol,. #&"ipment and materials relevant to the proposed activities


Competency may be assessed thro"gh:.1 !emonstration 'ith &"estioning.2 ntervie'. Third /arty Report., /ortfolio


4.1 ssessment may be done in a 'orplace or sim"lated 'orarea setting.



30/73

-T C9/#T#-C< :MAINTAIN HIGH STANDARDS O6 PATIENTCLIENT SERVICES

-T C!# : HCS9292;:

-T !#SCR/TR : This "nit covers the no'ledge* sills and attit"des re&"ired inthe maintenance of high standards of patient0client services.



1. Comm"nicateappropriately 'ithpatients0clients

1.1 #ffective communication strategies and techni&"es areidentified and "sed to achieve best patient0client serviceo"tcomes.

1.2 Complaints are responded to in accordance 'ithorgani@ational policy to ens"re best service topatient0clients.

1. Complaints are dealt 'ith in accordance 'ith establishedproced"res.

1., nterpreter services are accessed as re&"ired.1. ction is taen to resolve conflicts either directly* 'here a

positive o"tcome can be immediately achieved* or byreferral to the appropriate personnel.1.4 /articipation in 'or team is constr"ctive and collaborative

and demonstrates an "nderstanding of o'n role.

2. #stablish andmaintain goodinterpersonalrelationship 'ithpatient0clients

1.6 Rapport is established to ens"re the service is appropriateto and in the best interests of patient0clients.

2.1 #ffective listening sills are "sed to ens"re a high level ofeffective comm"nication and &"ality of service.

2.2 /atient0client concerns and needs are correctly identifiedand responded to responsibly and according to establishedproced"res and g"idelines.

2. #ffectiveness of interpersonal interaction is consistentlymonitored and eval"ated to ens"re best patient0clientservice o"tcomes.

. ct in arespectf"lmanner at alltimes

.1 Respect for differences is positively* actively andconsistently demonstrated in all 'or.

.2 $onfidentialit" and privac" of patientclient is maintained.. Co"rtesy is demonstrated in all interactions 'ith patient0client.., ssistance 'ith the care of patient0client 'ith challenging

behaviors is provided in accordance 'ith establishedproced"res.

. Techni&"es are "sed to manage and minimi@e aggression.

,. #val"ate o'n 'or tomaintain a highstandard ofpatient0client service

,.1 dvice and assistance is received or so"ght fromappropriate so"rces on o'nperformance.

,.2 'n 'or is ad"sted* incorporating recommendations thataddress performance iss"es* to maintain the agreedstandard of patient s"pport.



31/73

RANGE O6 VARIA5LES

VARIA5LE RANGE

1. /atients0client This may incl"de b"t not limited to:1.1 /atients0clients1.2 /rospective patients0clients to the service or services1. /atients0clients may be in contact 'ith the instit"tion thro"gh

appropriate health care personnel and professionals or otheradvocates or agencies

2. thers 'ith 'hominteraction isre&"ired in regardto patient0clientservices

2.1 ther staff and team members2.2 Service "nits or departments2. amily members and friends of patients0clients2., /rofessional representatives or agents of patient0clients s"ch

as:% 9edical specialist% -"rses% Social 'orers

% !ietitians% Therapists% llied health professionals% =ol"nteers% Teachers and0or spirit"al% Comm"nity

2. Beneral p"blic

. Comm"nication .1 #nglish 0 Tagalog 0 =ernac"lar.2 Sign lang"age. Thro"gh an interpreter., Comm"nity lang"age as re&"ired by the service 0

organi@ation

,. 9odes ofcomm"nication:

,.1 Contin"ing interaction 'ith patients and clients,.2 =erbal conversations either in person or via telephone,. 5ritten notes by post or electronic media,., 5orer* family member friend or professional interpreter 'ho

has relevant lang"ages



32/73

VARIA5LE RANGE

. Respect fordifference

.1 /hysical.2 Cognitive 0 mental or intellect"al iss"es that may impact on

comm"nication. C"lt"ral and ethnic., Religio"s 0 spirit"al

. Social.4 ge.6 Aang"age literacy and n"meracy abilities.7 Se>"ality and se>"al preference

4. Confidentialityand privacy ofpatients0clients

4.1 ees4.2 8ealth f"nd entitlements4. 5elfare entitlements4., /ayment methods and records4. /"blic environments4.4 Aegal and ethical re&"irements

4.6 5riting details i.e. medical and consent forms4.7 Conversations on the telephone4.E Sec"re location for 'ritten records4.13 ffering a private location for disc"ssions4.11nformation disclosed to an appropriate person consistent

'ith one+s level of responsibility

6. /erformancemonitoring

6.1 Self%monitoring6.2 S"pervisor assessment6. /atient0client feedbac



33/73

EVIDENCE GUIDE

1. Critical aspectsof competency

ssessment re&"ires evidences that the candidate:1.1 Comm"nicated appropriately 'ith patients1.2 8andled complaints and resolved conflict* or referred

matters to s"pervisors 'hen re&"ired1. Complied 'ith relevant policies* protocols* g"idelines and

proced"res of the organi@ation1., #stablish and maintained good interpersonal relationship

'ith patients1. !emonstrated co"rtesy in all interactions 'ith patients*

their visitors* and family

2. nderpinningno'ledge andattit"des

2.1 Roles and responsibilities of self and other 'orers 'ithinthe organi@ation

2.2 5hen client 0 patient iss"es need to be referred to anappropriate health professional

2. rgani@ational policies and proced"res for privacy and

confidentiality of information provided by patients andothers2., Fno'ledge of c"lt"res relevant to the partic"lar service2. nstit"tional policy on patient rights and responsibilities

. nderpinningsills

.1 #stablishing and maintaining relationships* taing intoacco"nt individ"al differences

.2 sing effective listening techni&"es. sing appropriate verbal and non verbal comm"nication

styles., nterpreting and follo'ing the instr"ctions and g"idance of

health professionals involved 'ith the care of patients 0clients

. ral and 'ritten comm"nication.4 /roblem solving sills re&"ired incl"de the ability to "se

available reso"rces and prioriti@e 'orload.6 !ealing 'ith conflict.7 5oring 'ith others and displaying empathy 'ith patient

and relatives


The follo'ing reso"rces MUSTbe provided:,.1 ccess to relevant 'orplace or appropriately sim"lated

environment 'here assessment can tae place.

,.2 Relevant government and organi@ational policy g"idelines*proced"res and protocols

,. ny relevant legislation in relation to service delivery


Competency may be assessed thro"gh:.1 !emonstration 'ith &"estioning.2 ntervie'. Third party report

4. Conte>t of

assessment

4.1 ssessment may be done in a sim"lated 'orplace setting

TR 8ilot 5ellness 9assage -C % 2E %


34/73

CORE COMPETENCIES

-T C9/#T#-C< : PLAN THE HILOT WELLNESS PROGRAM O6 CLIENTS

-T C!# : HCS2229;7

-T !#SCR/TR : This "nit describes the no'ledge* sills and attit"des re&"iredto cons"lt 'ith client0s and select and se&"ence a range of hilot'ellness techni&"es as a program.



1. ssess0ntervie'client

1.1 5hen necessary* hilot is e>plained to client in simpleterms

1.2 Relevant informationis obtained from the clienttodetermine their expectationsre&uirements.

1. #ilot wellness services andproductsare e>plained tothe client.

1., $ontra*indicationsare identified* disc"ssed 'ith theclient and referred to an appropriate professional'herere&"ired.

1. !pecial needsof the client are identified.

2. !etermine the hilot'ellness program

/.0 #ilot wellness service recommendationsare disc"ssed'ith client.

/./ Treatment0s are agreed and sched"led 'ith client.

/.1 %re*hilot wellness advice and post*hilot wellness

adviceis provided to client according to the hilot 'ellnessprogram.

/.2 #ilot wellness program is recorded according toworkplace policies and procedures.

/.3 Client is booed for hilot 'ellness program.

. Confirm hilot'ellness program

1.0 Client hilot 'ellness program is assessed.

1./ ny variations in the hilot wellness programareidentified and noted.

1.1 The hilot 'ellness program is confirmed 'ith the client.

1.2 5ritten consent is obtained from client.



35/73

RANGE O6 VARIA5LES

VARIA5LE RANGE

1. 8ilot 9"st incl"de b"t are not limited to:1.1 8ilot history and development

1.1.1 8istory of ilipino traditional medicine1.1.2 8ealth Concepts in ilipino Traditional 9edicine

1.1. The ilipino Traditional 8ealers1.1., /ractices of ilipino Traditional 8ealers

1.2 8ilot rame'or (/hilosophy and Science)1.2.1 /hilosophy of hilot

1.2.1.1 niversal Aa's and -at"ral Aa's1.2.2 8ealth concepts

1.2.2.1 8armony of the three fac"lties (mind* body*emotion)

1.2.2.2 ?alance of o"r #lements1. 8ealing concepts

1..1 =al"ing process KpagpapahalagaL

1..2 ?alancing of the fo"r elements thr" the follo'ing8ealing modalities

8ilot 8erbal

8ilot 9assage

8ilot racion

1., 8ilot 'ellness massage techni&"es1.,.1 /re%hilot /roced"re1.,.2 9ethods in scanning imbalances in the body1.,. 8ilot reas1.,., 8ilot 9assage Stroes

1.,. pplication of press"re1.,.4 !"ration of pplication of /ress"re

2 Relevantinformation

9ay incl"de b"t is not limited to:2.1 =ital signs2.2 /revio"s treatments2. /hysical attrib"tes2., Aifestyle2. Time constraints2.4 ?"dgetary constraints

Client0s 9ay incl"de b"t are not limited to:.1 -e' or reg"lar g"ests 'ith ro"tine or special needs

, #>pectationsre&"irements

9ay incl"de b"t are not limited to:,.1 mproved rela>ation,.2 mproved sense of 'ell%being,. mproved sin condition,., Stress red"ction

8ilot 'ellnessservices

.1 9"st incl"de:.1.1 8ilot 'ellness massage.1.2 se of cocon"t%based oils

.2 9ay incl"de b"t are not limited to:.2.1 8erbal Treatments

.2.2 ils and #ssences.2. 9ineral Treatments.2., 5ater Treatments



36/73

VARIA5LE RANGE

4 8ilot prod"cts 9"st incl"de:4.1 Cocon"t%based oils

4.1.1 /re%blended aromatic plant oils4.1.2 #>foliants4.1. 9"ds0Clays0lgae

4.1., ?anana Aeaves6 Contra%indications 9ay incl"de b"t are not limited to:

6.1 ?acterial* viral or f"ngal infections6.2 Scabies6. ?oils0Carb"ncles6., Ring'orm6. llergies6.4 ll Finds of ?"rns6.6 Sin Aesions6.7 Sin Tra"ma6.E 9etal mplants0/acemaers

6.13 8ypertension6.11 nto>ication form alcohol and dangero"s dr"gs6.12 Conditions re&"iring consent from a medical practitioner

7 ppropriate professional 9ay incl"de b"t is not limited to:7.1 9edical /ractitioner7.2 Complementary Therapist (lb"laryo)

E Special needs 9ay incl"de b"t is not limited to:E.1 9obility assistanceE.2 C"lt"ral re&"irements

13 8ilot 'ellness services

and prod"ctsrecommendations

9ay incl"de b"t are not limited to:

13.1 Types of hilot 'ellness services and prod"cts13.2 8ilot 'ellness massage techni&"es13. !"ration and intensity of hilot 'ellness massage

techni&"es13., /ost hilot 'ellness advice

11 /re%hilot 'ellness advice 9ay incl"de b"t is not limited to:11.1 bstaining from alcohol and dangero"s dr"gs11.2 voiding over%eating or having a f"ll stomach11. Taing a bath or sho'er

12 /ost%hilot 'ellness advice 9ay incl"de b"t is not limited to:12.1 Room Temperat"re or 5arm 8ydration

12.2 voiding e>pos"re to e>treme temperat"res12. voiding taing a bath "ntil body temperat"re

normali@es (at least 4 hrs)

1 8ilot 'ellness program 9ay incl"de b"t is not limited to:1.1 $"ieting and0or prayer0invocation1.2 !iagnosis of energy blocages1. 8ilot 'ellness massage techni&"es1., !"ration of hilot 'ellness massage techni&"es1. /rod"cts1.4 #&"ipment

1.6 Contra%indications1.7 Special -eeds1.E /ost%hilot 'ellness service0care



37/73

VARIA5LE RANGE

1, 5orplace policies andproced"res

9ay incl"de b"t are not limited to:1,.1 8ealth and hygiene legislation0reg"lations1,.2 Se&"encing hilot 'ellness program1,. /rivacy of client information1,., cc"pational 8ealth and Safety1,. 5orplace0rgani@ational B"idelines

1 =ariations in hilot'ellness program

9ay incl"de b"t are not limited to:1.1 Changes in client+s physical condition1.2 Changes in client+s re&"irements

EVIDENCE GUIDE


ssessment re&"ires evidence that the candidate:1.1 #>plained hilot history and development1.2 #>plained hilot frame'or1. !etermined the hilot 'ellness massage techni&"es1., pplied no'ledge of hilot principles in the selection

and se&"encing of hilot 'ellness services1. pplied no'ledge of personal hygiene* incl"ding the

prevention of cross infection1.4 ollo'ed safety 'or practices1.6 Recogni@ed and managed contra%indications1.7 sed available f"rnishings and paraphernalia1.E sed effective &"estioning and active listening

techni&"es to cons"lt* reass"re and negotiate 'ithclients 'hile maintaining discretion* tact and

confidentiality

2. nderpinning no'ledge 2.1 8ilot 8istory and !evelopment* rame'or2.2 /ersonal 8ygiene and /revention of Cross nfections2. The provisions relevant to cc"pational 8ealth and

Safety Reg"lations2., 5orplace policies and proced"res in regard to the

selection and se&"encing of hilot 'ellness massageservices

2. ppearance and management of contra%indicationsand adverse effects

2.4 /re% and post re&"irements for recommended hilot'ellness massage services

2.6 natomy* physiology and pathology of the sin andsin str"ct"res and biomechanics as it relates to hilot'ellness services* incl"ding:2.6.1 a simplified cross%section of sin2.6.2 glands as they relate to basic sin f"nction2.6. phases of gro'th* cell rene'al* healing of sin

and factors affecting epidermal mitosis2.6., normal process of sin ageing and str"ct"ral

change

2.6. perc"taneo"s absorption and factors affectingpenetration of cosmetics

2.7 ?asic n"trition and the relationship bet'een n"trition



38/73

and sin* partic"larly foods 'hich may have an effecton the sin or 'hich may be contra%indicated incombination 'ith relevant sin conditions or prod"cts"sed in a hilot 'ellness service

. nderpinning sills .1 pplying hilot principles to the selection andse&"encing of hilot 'ellness services

.2 Responding to contra%indications and adverse effects. Se&"encing hilot 'ellness service to meet the needs

of the client and mae efficient "se of f"rnishings andparaphernalia

., Comm"nications sills to cons"lt 'ith client to selecthilot 'ellness massage service and maerecommendations

. Aang"age* literacy and n"meracy sills relevant to therole and 'orplace re&"irements

,. 9ethod of assessment Competency MUSTbe assessed thro"gh any t'o of thefollo'ing:

,.1 !emonstration 'ith &"estioning,.2 ral &"estioning0ntervie',. Third /arty Report,., 5ritten Report

. Reso"rce implications The follo'ing reso"rces MUSTbe provided:.1 Relevant doc"mentation* s"ch as: 'orplace policy

and proced"res man"als.2 ccess to a range of clients 'ith different

re&"irements. range of f"rnishings and paraphernalia

., /rod"ct labels and so"rces of prod"ct information. &"alified 'orplace assessor

4. Conte>t of assessment 4.1 ssessment $o/#&be cond"cted in the 'orplace o'in a sim"lated environment



39/73

-T C9/#T#-C< : PROVIDE PRE8SERVICE TO CLIENTS

-T C!# : HCS2229;2

-T !#SCR/TR : This "nit describes the no'ledge* sills and attit"des re&"ired todeliver preparatory services to hilot 'ellness clients* incl"dingreceiving clients* maing appointments and responding to clientcomplaints.

ELEMENT

PER6ORMANCE CRITERIAItalicized termsare elaborated in the Range of =ariables

1. Sched"le clients 1.1ppointments are sched"led according to length of time re&"ired forservice0s* availability of staff and rooms and 'orplace policiesand proced"res.

1.2 ppointments are confirmed 'ith client and details recorded.

2. Receive clients 2.1$ommunication'ith clientsis cond"cted according to workplacepolicies and procedures.

2.2Client c"stomer service needs and reasonable re&"ests are met orreferred to s"pervisor according to 'orplace policies.

2.Client 'ellness form is so"rced from file or ne' 'ellness formestablished.

2.,$lient information is noted in record s"stemaccording to'orplace policies and proced"res and relevant laws.

2. Client is directed to designated area for specific hilot 'ellnessservice.

. dentify clients+special c"stomerserviceneeds0re&"irements

.1Clients+ 'ith special needsor re&"irements are identified promptlyby observation and &"estioning.

.2 'illingness to assist is conveyed verbally and non%verbally.. Client needs are promptly serviced* referred or redirected as

re&"ired.

,. !eliver hilot

'ellness service toclient0s

,.1/ossibleproblemsare identified* anticipated and action is taen to

minimi@e client dissatisfaction,.2pport"nities to deliver additional levels of hilot wellness

servicesbeyond the client+s immediate re&"est are recogni@edand acted "pon.

,. Client is bidden fare'ell according to 'orplace policies andproced"res.

,., =erbal and non%verbal comm"nication is "sed to develop rapportand maintain contact 'ith client d"ring c"stomer service delivery.

,. Reg"lar c"stomer is enco"raged bypromotion of appropriatehilot wellness services and productsaccording to 'orplacepolicies and proced"res.

,.4 Sales* ret"rns or ref"nds are processed according to 'orplacepolicies and proced"res.

. Respond to client0scomplaint0s

.1 4ature of complaintis established by active listening and&"estioning and confirmed 'ith the client.

.2 $omplaint resolution procedures are implemented.. nresolved complaints are promptly referred to s"pervisor.., pport"nities are taen to t"rn incidents of g"est dissatisfaction

into a demonstration of high &"ality c"stomer service in line 'ith'orplace policies and proced"res.

. 5ocumentationregarding client dissatisfaction or complaints iscompleted.

. ollo'%"p action is taen as necessary to ens"re client satisfaction.



40/73

RANGE O6 VARIA5LES

VARIA5LE RANGE

1. Comm"nication 9ay incl"de b"t is not limited to:1.1 /ersonal1.2 Telephone1. =erbal and -on%=erbal

2. Clients 9ay incl"de b"t is not limited to:2.1 -e' or reg"lar g"est0s 'ith ro"tine or special needs

. 5orplace policiesand proced"res

9ay incl"de b"t are not limited to:.1 C"stomer service techni&"es.2 /ersonal presentation. Record eeping., Comm"nication. Sched"ling clients.4 Sales* ret"rns and ref"nds.6 Complaint resol"tion

,. Client information 9ay incl"de b"t is not limited to:,.1 Type of treatment0s,.2 Special needs or re&"irements of client,. /rod"cts,., !"ration of hilot 'ellness service,. !ate and time of 'ellness service,.4 Charges and method of payment,.6-ame of staff providing hilot 'ellness service

. Record system 9ay incl"de b"t is not limited to:.1 #lectronic.2 9an"al

4. Relevant la's 9ay incl"de b"t is not limited to:4.1 Cons"mer Aa'4.2 /rivacy Aa'4. cc"pational 8ealth and Safety reg"lations4., nti%!iscrimination Aegislation4. nd"stry Codes of /ractice

6 Special needs 9ay incl"de b"t are not limited to:6.1 Contra%indications to prod"cts or services6.2 9obility or other disability assistance6. Aang"age needs and c"lt"ral "nderstandings6., /ayment arrangements



41/73

VARIA5LE RANGE

7 /roblems 9ay incl"de b"t are not limited to:7.1 !elays7.2 navailability of prod"cts

E dditional levels of

hilot 'ellness service


E.1 #>tending the hilot 'ellness service periodE.2 ffering complementary hilot 'ellness prod"ctsE. ffering home prod"cts

13 /romotion ofappropriate 'ellnessservices andprod"cts

9ay incl"de b"t is not limited to:13.1 Complimentary 'ellness services0prod"cts13.2 !isco"nted 'ellness services0prod"cts13. Special pacages of 'ellness services0prod"cts

11 -at"re of complaint 9ay incl"de b"t is not limited to:11.1 /rice

11.2 $"ality of Service11. Timeliness of Service11., Range of Services

12 Complaint resol"tionproced"res

9ay incl"de b"t are not limited to:12.1 Referral to manager12.2 /rovide a f"ller e>planation of service0prod"ct12. Ref"nd of charges12., Replacement of prod"ct

1 !oc"mentation 9ay incl"de b"t is not limited to:1.1 /aper based1.2 #lectronic



42/73

EVIDENCE GUIDE


ssessment re&"ires evidence that the candidate:1.1ollo'ed 'orplace policies and proced"res and safe 'or

practices in regard to the provision of service to clients1.2 ollo'ed relevant la's1. Sched"led clients and made appointments1.,/rovided a consistently 'elcoming client environment by

treating clients in a co"rteo"s* professional manner "singc"lt"rally appropriate greetings and fare'ells

1.nterpreted acc"rately the nat"re of client complaints and tooappropriate action to resolve complaints

1.4ollo'ed 'orplace policies and proced"res in regard topersonal dress and presentation

1.6sed consistently effective &"estioning and active listeningtechni&"es to cons"lt* reass"re and negotiate 'ith clients'hile maintaining discretion* tact and confidentiality

1.7 sed time effectively

2 nderpinningno'ledge

2.1The provision of relevant legislation incl"ding cons"mer la'*privacy la'* cc"pational 8ealth and Safety re&"irementsand nd"stry Codes of /ractice

2.25orplace policies and proced"res in regard to personalpresentation* record eeping* sales* ret"rns and ref"nds*receiving and sched"ling clients and maing appointments

2. 5orplace feat"res* incl"ding: 2..1 'orplace prod"ct and service range

2..2 location of 'orplace areas0sections2.. f"nction and "se of 'orplace telephone system

2.., message taen in person or by telephone2.. client record system2..4 'ritten record of complaints

nderpinning sills .1C"stomer service re&"ired for selling prod"cts and services*receiving and sched"ling clients and maing appointmentsand resolving complaints incl"ding:.1.1 listening and &"estioning techni&"es.1.2 verbal and non%verbal comm"nication sills.1. negotiation techni&"es.1., conflict resol"tion sills

.1. techni&"es for dealing 'ith diffic"lt or ab"sive clients.1.4 greeting and bidding fare'ell techni&"es.1.6 no'ledge of clients+ special needs.1.7 dealing 'ith clients in a c"lt"rally appropriate manner.1.E telephone techni&"es.1.13 Aang"age* literacy and n"meracy relevant to the role

and 'orplace re&"irements



43/73

,. 9ethod ofassessment

Competency MUSTbe assessed thro"gh any t'o of the follo'ing:,.1 !emonstration 'ith &"estioning,.2 ral &"estioning0ntervie',. Third /arty Report,., 5ritten Report

. Reso"rceimplications

The follo'ing reso"rces MUSTbe provided:.1 Relevant doc"mentation* s"ch as: 'orplace policy and

proced"res man"als.2 ccess to a range of clients 'ith different re&"irements. range of f"rnishings and paraphernalia., /rod"ct labels and so"rces of prod"ct information. &"alified 'orplace assessor


4.1 ssessment $o/#&be cond"cted in the 'orplace or in asim"lated environment

TR 8ilot 5ellness 9assage -C % E %


44/73

-T C9/#T#-C< : APPLY HILOT WELLNESS MASSAGE TECHNI@UES

-T C!# : HCS2229;9

-T !#SCR/TR : This "nit covers the no'ledge* sills and attit"des re&"ired toperform a range of hilot 'ellness massage techni&"es.



1. /repare client and'or area for hilot'ellness massagetechni&"es

1.1 Work areasand work area environmentare preparedse&"entially according to hilot 'ellness massage techni&"esand client needs* relevant lawsand workplace policiesand procedures.

1.2 $lient preparation is cond"cted according to the hilotwellness program* relevant la's and 'orplace policiesand proced"res.

1. #ilot areas is0are prepared according to the hilot 'ellnessprogram* relevant la's and 'orplace policies and

proced"res.1., Wellness products6 furnishings and paraphernalia are

prepared and se&"enced according to the hilot 'ellnessprogram* man"fact"rer instr"ctions* relevant la's and'orplace policies and proced"res.

2. /repare self for hilot'ellness session

2.1%ersonal h"giene practicesare performed in accordance 'ithstandard operating proced"res.

2.2%re*hilot procedure is performed based on standard operatingproced"res.

. /erform hilot'ellness massagetechni&"es

.1 Imbalances in the bod"are located in accordance 'ithmethods of scanning "sed by hilot.

.2 8ilot press"re areas are determined in accordance 'ith itscharacteristics* location and indications.

. #ilot wellness massage techni&uesare applied inaccordance 'ith 'orplace policies and proced"res.

., Aength of hilot 'ellness massage techni&"es is varied to s"itclient re&"irements.

1.3 $lient responseis monitored thro"gho"t the hilot 'ellness

session and hilot 'ellness massage techni&"es areeval"ated and adapted as re&"ired.

TR 8ilot 5ellness 9assage -C % ,3 %


45/73

RANGE O6 VARIA5LES

VARIA5LE RANGE

1. 8ilot 'ellness program 9ay incl"de b"t is not limited to:

1.1 Types of services

1.1.1 s"ob

1.1.2 banyos1.1. paligo

1.1., dagdagay

1.1. bentosa

1.1.4 hilod

1.2 8ilot 'ellness massage techni&"es

1. !"ration of hilot 'ellness program

1., /rod"cts

1. "rnishings and paraphernalia2. 5or area0s 9ay incl"de b"t are not limited to:

2.1 Changing area

2.2 5ellness lo"nge

2. 5ellness rooms

. Relevant la's 9"st incl"de b"t is not limited to:

.1 -ational and Aocal 8ealth and 8ygiene Reg"lations

.2 cc"pational 8ealth and Safety Reg"lations

. nd"stry Codes of /ractice

,. 5orplace policies andproced"res


,.1 /ersonal hygiene

,.2 Selection of prod"cts

,. Selection of hilot 'ellness massage techni&"es

,., !"ration of 'ellness service

,. 5or ethics

,.4 Cleaning and maintenance of e&"ipment and facilities

,.6 Response proced"re to client behavior

,.7 5aste disposal. 5or area environment 9ay incl"de b"t is not limited to:

.1 /rivacy

.2 Temperat"re Control

. Aighting

., So"nds and Scents

4. Client preparation 9ay incl"de b"t is not limited to:

4.1 !isrobing

4.2 Sho'ering4. ppropriate 5ardrobe



46/73

VARIA5LE RANGE

6. 5ellness prod"cts 9ay incl"de b"t are not limited to:6.1 ils and #ssences6.2 #>foliants6. Salt09inerals6., 9"ds0Clays0lgae

7. "rnishings and

paraphernalia

9ay incl"de b"t is not limited to:

7.1 ?ed7.2 !ipping t"b7. Table7., Sa"na0Steam7. [email protected] To'els

E. /ersonal hygienepractices

9ay incl"de b"t is not limited to:E.1 8and 'ashingE.2 5earing appropriate attire

13. /re%hilot proced"re 9ay incl"de b"t are not limited to:13.1 Silent prayer

13.2 Bather positive energy 'ith conscio"s breathing13. pply cocon"t%based oil to hands13., 5arm hands by r"bbing them together or hold over a

scented candle light

11. 8ilot methods ofscanning

9ay incl"de b"t is not limited to:11.1 8and Scanning0/alpation11.2 8ilot /"lse Reading11. 8ilot Thermal Reading (nit%Aamig)11., /roced"res "sing banana and other leaves

12. 8ilot 'ellness

massage techni&"es

9"st incl"de b"t are not limited to:

12.1 Aocating the imbalances in the body12.2 8ilot /ress"re reas12. Stroes

% 8agod (long deep stroe)% 8aplos (short light stroe)% /indot (one finger press)% /isil (t'o or more finger press)% /iga (grasping) G optional

12., C"stomi@ed mo"nt of /ress"re pplied12. !"ration of pplication of /ress"re12.4 !irection of 9assage

% generally to'ards the heart% hot part of the body to cold (thermal flo')% to'ards the lesser l"mps

12.6 /re%8ilot /roced"re12.7 se of hands and fingers as medi"m based on hilot

area0body part* d"ration* fre&"ency* rhythm* and amo"nt ofpress"re

M M Ree' to t$e M!t'i 4/i&e o' %o'e &et!i#e& 4/i&e#ine &ec'i0tion o t$e !"o3e tec$ni=/e



47/73

MATRIX GUIDE

Hilot Area / Body Part

S t r o k e ([a] from te ot area to te!old area" or [#] from te m$lti%le

&od$le to te 'i&le &od$le)

*re+$e&!y

Rytm(Ma#aal)

Amo$&tof

Pre''$re(Ma'akit

&$&it kaya&tii'i&) Tefi$re' #elo,are i&di!ati-e&o'.to 'tart

,it

D$ratio&(a&a&

makita/madama a&%a#a#ao" te fi$re'#elo, are i&di!ati-e &o'.

to 'tart ,it)

Ha(od

Pi&do

t

Pi'il

Pi(a

longdeepstroke

shortlight

stroke

onefingerpress

twofinger

pressgrasping

ankle X X X 1x1-2-3 rhythm 3 lbs 7 sec

bukong bukong Mabagal Masakit ngunitkayang tiisin

2

temple X X 1x 1-2-3 rhythm 1 to 3 lbs

thigh X X 12x1-2-3 rhythm &

1-2-3--!-"-7 rhythm3-! lbs 3 sec

#babaw ng $ita%labas loob gitna'

X Mabagal Masakit ngunitkayang tiisin

(oob ng $ita%labas loob gitna'


abdomen around the na)el X 3x 1-2-3 rhythm 1 lb 3 min

back of knee X 1x 1-2-3 rhythm 1-3 lbs 3* sec

back of leg X X X12x

1-2-3 rhythm

& 1-2-3--!-"-7 rhythm 3-! lbs 3 sec

likod ng binti XMabagal

Masakit ngunitkayang tiisin min

ball of palm X 1x 1-2-3 rhythm 3 lbs3 min

palad X X MabagalMasakit ngunitkayang tiisin 2min

ball of the foot X1x 1-2-3 rhythm

3-! lbs 3 sec

sakong XMabagal

Masakit ngunitkayang tiisin

2min



48/73

center of palm to fingers X X 3x 1-2-3 rhythm 1 to 3 lbs3 sec

palad X X MabagalMasakit ngunitkayang tiisin

2min

chest%dibdib' X X 21x 1-2-3 rhythm 1 to 3 lbs3 seconds from palmcenter to fingertips

dorsal side of arm X X X X 7x1-2-3--!-"-7 rhythm

and 1-2-3 rhythm1 to 3 lbs 3 min

dorsal side of arm X X X X 7x1-2-3--!-"-7 rhythm and

1-2-3 rhythm1 to 3 lbs 3min

bisig nakataob%labas loob gitna'

X MabagalMasakit ngunitkayang tiisin

min

braso nakataob%labas loob gitna'

X MabagalMasakit ngunitkayang tiisin

min

dorsal side of fingers X X 3x 1-2-3 rhythm 1 to 3 lbs 3 min

dorsum of foot X X 12x 1-2-3 rhythm 1-3 lbs one second per fingertips

ibabaw ng paa X MabagalMasakit ngunitkayang tiisin

min

dorsum of the hand X X 3x 1-2-3 rhythm 1 to 3 lbs 1 min

ibabaw ng kamay X MabagalMasakit ngunitkayang tiisin

3min

fingertips X 3x 1-2-3 rhythm 1lb to 3 lbs3 sec from wrist to

fingertips

daliri ng kamay X X MabagalMasakit ngunitkayang tiisin

2min

flank %optional' X 3x 1-2-3 rhythm 1 lb one second per fingertips

gilid ng ribs mula kilikili hanggangbaywang

forehead X X +x 1-2-3 rhythm 1 lb 3* sec

noo X MabagalMasakit ngunitkayang tiisin

1min

front thigh X X 2x1-2-3--!-"-7 rhythm

and 1-2-3 rhythm3-! lbs 3* sec

#babaw ng $ita%labas loob gitna'


min

TR 8ilot 5ellness 9assage -C % ,, %


49/73

harap ng binti%labas loob gitna'


min

head X X 3x 1-2-3 rhythm 1 lb 3 min

ibabaw ng ulo X Mabagal Masakit ngunitkayang tiisin

2min

head apex %tuktok' X 1x 1-2-3 rhythm 1 lb 3* sec

ibabaw ng ulo X Mabagal Masakit ngunitkayang tiisin

2min

hypogastric area %puson' X X 3x 1-2-3 rhythm 1 lb 3sec

kneecap X 1x 1-2-3 rhythm 1-3 lbs 3* sec

tuhod X Mabagal Masakit ngunitkayang tiisin

2min

lateral side of foot X X 12x 1-2-3 rhythm 1-3 lbs 3 sec

lateral side of leg X X 12x 1-2-3--!-"-7 rhythm 1-3 lbs 1 min

(ikod na $ita%labas loob gitna'


"min

lower back X X 12x1-2-3 rhythm

& 1-2-3--!-"-7 rhythm1-3 lbs 3 min

ibabang gulugod X X Mabagal Masakit ngunitkayang tiisin

min

medial border of scapula X X 3x 1-2-3 rhythm 1-3 lbs 3 min

paypay %kanan,kaliwa' X Mabagal Masakit ngunitkayang tiisin

3min

medial side of foot X X

12x1-2-3 rhythm 1-3 lbs

3* sec

talampakan X X

Mabagal Masakit ngunitkayang tiisin

2min

medial side of leg X X 12x1-2-3 rhythm

& 1-2-3--!-"-7 rhythm1-3 lbs

3 min



50/73

likod ng binti%labas loob gitna'

X MabagalMasakit ngunit

kayang tiisin

min

(ikod na $ita%labas loob gitna'


"min

nape X X X +x 1-2-3 rhythm 1 to 3 lbs 3 min

batok X Mabagal Masakit ngunitkayang tiisin

2min

sacrum and pel)is X X 12x 1-2-3 rhythm 1-3 lbs 3* sec

baywang %kaliwa,kanan' Mabagal Masakit ngunitkayang tiisin

balakang %kaliwa,kanan' X Mabagal Masakit ngunitkayang tiisin

min

puwet %kaliwa,kanan' X Mabagal Masakit ngunitkayang tiisin

min

shin bone X X 12x1-2-3 rhythm &

1-2-3--!-"-7 rhythm1 to 3 lbs 1 min

harap ng binti %loob labas' X Mabagal Masakit ngunitkayang tiisin

min

shoulders X X X 12x 1-2-3 rhythm 1 to 3 lbs 3 min

balikat X MabagalMasakit ngunit

kayang tiisin min

side of the spine X X X 12x1-2-3 rhytm and

1-2-3--!-"-7 rhythm1-3 lbs 1! min

gitnang likod %kaliwa,kanan' X Mabagal Masakit ngunitkayang tiisin

min

sole of foot X X 12x 1-2-3 rhythm 3-! lbs 3 min

talampakan X MabagalMasakit ngunit

kayang tiisin min

spine %gulugod' X X X 12x1-2-3 rhythm

& 1-2-3--!-"-7 rhythm1-3 lbs 1! min

sternum area X 3x 1-2-3 rhythm 1 lb 3 min



51/73

toes X 3x 1-2-3 rhythm 1-3 lbs 3* sec

dulo ng daliri ng paa X Mabagal Masakit ngunitkayang tiisin

2min

upper back X X X 12x1-2-3 rhythm

& 1-2-3--!-"-7 rhythm1-3 lbs one second per toe

taas na likod X Mabagal Masakit ngunitkayang tiisin

3min

)entral side of arm X X X X 7x1-2-3--!-"-7 rhythm

and 1-2-3 rhythm1 to 3 lbs 3 min

bisig nakatihaya%labas loob gitna'


min

braso nakatihaya%labas loob gitna'


min

web between thumb & forefinger X 3x 1-2-3 rhythm 1 to 3 lbs 3 sec

ibabaw ng kamay X Mabagal Masakit ngunitkayang tiisin

3min

daliri ng kamay X

Mabagal Masakit ngunitkayang tiisin

3min



52/73

EVIDENCE GUIDE


ssessment re&"ires evidence that the candidate:1.1 nterpreted a hilot 'ellness program and made any

ad"stments re&"ired by variations in the client+s condition1.2 pplied consistently no'ledge on personal hygiene*

incl"ding the prevention of cross infection1. pplied consistently no'ledge on relevant national and

local la's0re&"irements and ind"stry Codes of /ractice1., Recogni@ed and managed all aspects of area safety1. Recogni@ed and managed contra%indications and adverse

effects1.4 9onitored and applied appropriate service* techni&"e and

f"rnishings and paraphernalia according to client+s needs1.6 sed consistently effective &"estioning and active listening

techni&"es to cons"lt* reass"re and negotiate 'ith clients'hile maintaining discretion* tact and confidentiality

1.7 pplied no'ledge of a variety of hilot prod"cts

1.E sed time consistently* effectively and controlled prod"ct'aste1.13 #val"ated a hilot 'ellness program and advised the client

on f"t"re treatments* homecare and complementaryprod"cts

1.1Read* interpreted acc"rately and applied consistentlyman"fact"rer+s instr"ction for prod"cts and e&"ipment


2.1 /rovisions of relevant health and hygiene reg"lations0re&"irements

2.2 /rovisions of relevant cc"pational 8ealth and SafetyReg"lations0Re&"irements

2. /ersonal hygiene and the transmission of microbes andinfections

2., 5orplace policies and proced"res in regard to theperformance of hilot 'ellness massage techni&"es

2. The effects and benefits of a defined range of hilot prod"ctsand paraphernalia

2.4 actors liely to affect the s"itability of each hilot 'ellness massage techni&"e to client needs and the effects and

benefits.2.6 natomy* physiology and pathology of the sin and sin

str"ct"res as it relates to hilot 'ellness techni&"es*

incl"ding: % a simplified cross%section of sin

% glands as they relate to basic sin f"nction% sin chemicals* incl"ding seb"m and s'eat prod"ction*

normal and abnormal* collagen* elastin and lipids% phases of gro'th* cell rene'al* healing of sin and factors

affecting epidermal mitosis% normal process of sin and ageing and str"ct"ral change- perc"taneo"s absorption and factors affecting penetration

of cosmetics



53/73

2.7 The follo'ing body systems as listed belo'* in regard totheir interdependence and p"rpose:% seletal and m"sc"lar system* incl"ding m"scle

movements and motor points* position and action ofs"perficial m"scles of the face* throat and chest

% nervo"s system and its relationship to sin sensations% lymphatic* digestive* respiratory and circ"latory systems

and their relationship to sin f"nction* incl"dingthermoreg"lation and homeostasis

% endocrine and reprod"ctive systems in relationship tohormonal control of the sin

% integ"mentary system2.E ?asic n"trition and its relationship to body 'ellness2.13 8erbs* oils* minerals and other ingredients in relevant hilot

prod"cts and their effects on the sin

. nderpinning sills .1 pplying appropriate hilot 'ellness massage techni&"es

and prod"cts based on client needs and condition.2 pplying personal hygiene. pplying area safety., Taing appropriate action against adverse effects. ns'ering &"estions of clients and providing information as

needed1.7 pplying lang"age* literacy and n"meracy sills relevant to

the role and 'orplace re&"irements


Competency MUSTbe assessed thro"gh any t'o of the follo'ing:,.1 !emonstration 'ith oral &"estioning

,.2 bservation 'ith oral &"estioning,. ntervie',., Third /arty Report

. Reso"rce implication The follo'ing reso"rces MUSTbe provided:.1 Relevant doc"mentation* s"ch as: % 'orplace policy and proced"res man"als.2 ccess to a range of clients 'ith different re&"irements. range of services* prod"cts and paraphernalia

appropriate to the 'orplace.1 /rod"ct labels and so"rces of prod"ct information

.2 &"alified 'orplace assessor


4.1 ssessment $o/#&be cond"cted in the 'orplace or in asim"lated environment

TR 8ilot 5ellness 9assage -C % ,E %


54/73

UNIT O6 COMPETENCY PROVIDE POST8ADVICE AND POST8SERVICES TOCLIENTS-T C!# : HCS9779;:

-T !#SCR/TR : This "nit covers the no'ledge* sills and attit"des re&"ired toadvise on post hilot 'ellness services.


Italicized termsare elaborated in the Range of =ariables1. dentify prod"cts and

services1.1/rod"cts "sed in hilot 'ellness massage are identified and

e>plained in accordance 'ith 'orplace proced"res

1.2/rod"cts and range of services are identified and their benefitsand comparative advantage.

2. #>plain prod"ct andservices no'ledge

2.1 Fno'ledge ofproducts andservicesis e>plained*maintained and conveyed to other staff members asre&"ired.

2.2 $omparisonsbet'een prod"cts and services are applied.

2.Fno'ledge of competitors+ prod"ct and range of service andpricing str"ct"re is e>plained.

. Recommendspeciali@ed prod"ctsand services

.1 $lientsneeds and condition are identified.

.2 eat"res and benefits of prod"cts and services aree>plained to enco"rage clients to avail them.

,. /erform aftercareservice

,.1 Client is monitored according to 'orplace policies andproced"res.

,.2 ,dverse effectsare identified and responded to asre&"ired.

,. ,ftercare productsare applied as re&"ired.

,., ,ftercare servicesare provided according to the hilot'ellness program* 'orplace policies and proced"res andclient needs.

. dminister service .1 +utcomes of the hilot 'ellness program are eval"ated andnoted. Recommendations for further adviceservicearemade.

.2 Clients are advised of s"itable 'ellness prod"cts andappropriate lifest"le changes.

. /rod"ct "se is e>plained and the application is demonstratedas re&"ired.

., Client is advised of e>pected o"tcomes of f"t"re treatments.

. Client is rebooed according to agreed hilot 'ellnessprogram.



55/73

RANGE O6 VARIA5LES

VARIA5LE RANGE

1. /rod"cts 9ay incl"de b"t are not limited to:

1.1 /re%blended aromatic plant oils

1.2 #>foliants

1. 8erbal teas and beverages1., 9"d0clays

1. 8erbal baths and po"ltices

1.4 9inerals (al"m* incense* etc.)

2. Services 9ay incl"de b"t are not limited to:

2.1 8erbal baths and scr"bs

2.2 ?ody Services

2. 5ellness and rela>ation techni&"es2., #>ercise programs

2. !iet and n"trition programs

2.4 !eto>ification programs

. Comparisons 9ay incl"de b"t are not limited to:

.1 /rod"cts and service options

.2 Types* /roced"res* Techni&"es

. ?rand ptions

., ?enefits and effects of prod"cts and services

. Targeted res"lts and o"tcomes

.4 /rice

.6 ngredients and form"lations

,. Clients 9ay incl"de b"t are not limited to:

,.1 -e' or reg"lar clients 'ith ro"tine or special needs

,.2 Clients 'ho e>perienced adverse effects

. dverse effects 9ay incl"de b"t are not limited to:

.1 llergic reaction to prod"cts

.2 Sin reactions d"e to hilot 'ellness massage techni&"es

. Reactions to changes

4. ftercare prod"cts 9ay incl"de b"t is not limited to:

4.1 8erbal prod"cts

4.2?ody oils



56/73

VARIA5LE RANGE

6. ftercare services 9"st incl"de b"t are not limited to:

6.1 Rest period after service

6.2mmediate bathing sho"ld be avoided (at least 4 hrs. after theservice)

6. ffering 'arm tea

7. "tcomes 9ay incl"de b"t are not limited to:

7.1 #ffects of service rendered

7.2 Client+s condition

E. "rtheradvice0service


E.1 9aintenance prod"cts0services

E.2 ther complementary prod"cts0services

13. Aifestyle change 9ay incl"de b"t are not limited to:

13.1 /roper diet and good n"trition

13.2 Red"ction of alcohol0tobacco cons"mption

13. ptim"m e>ercise



57/73

EVIDENCE GUIDE


ssessment re&"ires evidence that the candidate:1.1 pplied consistently no'ledge of 'orplace policies and

proced"res and safe 'or practices in relation to advisingon 'ellness program

1.2 pplied consistently no'ledge of relevant national andlocal health and hygiene reg"lations

1. Recogni@ed and managed contra%indications1., Read* acc"rately interpreted and consistently applied and

advised on man"fact"rer+s instr"ctions for prod"cts1. sed effective &"estioning and active listening techni&"es

to cons"lt* reass"re and negotiate 'ith clients 'hilemaintaining discretion* tact and confidentiality

1.4 pplied prod"ct no'ledge incl"ding comparisons bet'eenprod"cts and offered advice to clients

1.6 dentified client re&"irements0needs1.7 Recommended prod"cts and services to clients* incl"ding

the incorporation of detailed speciali@ed prod"ct no'ledgeand demonstrated prod"cts and services to provide adviceto g"ests.

1.E sed time effectively


2.1 The provisions of relevant cc"pational health and Safetyreg"lations0re&"irements

2.2 5orplace policies and proced"res in regard to theperformance of services and selling prod"cts

2. actors liely to affect the s"itability of each 'orplacetreatment to clients+ needs and the effects and benefits of

vario"s treatments2.,The ca"ses of sin reactions0allergies in regard to treatments

. nderpinning sills .1 dentifying client re&"irements0needs.2 Sills needed in promoting prod"cts and services* incl"ding:

% listening and &"estioning techni&"es% verbal and non%verbal comm"nication sills% dealing 'ith client in a c"lt"rally appropriate manner% negotiation techni&"es% conflict resol"tion sills

% problem solving techni&"es

. Bathering and organi@ing information to develop andmaintain prod"ct and service no'ledge

. Aang"age* literacy and n"meracy sills relevant to the roleand 'orplace re&"irements



58/73


Competency MUSTbe assessed thro"gh any t'o of the follo'ing:,.1 !emonstration 'ith oral &"estioning,.2 bservation 'ith oral &"estioning,. ntervie',., Third /arty Report

. Reso"rce implication The follo'ing reso"rces MUSTbe provided:.1 Relevant doc"mentation* s"ch as: % 'orplace policy and proced"res man"als.2 ccess to a range of clients 'ith different re&"irements. range of services and prod"cts appropriate to 'orplace., &"alified 'orplace assessor


4.1 ssessment $o/#& be cond"cted in the 'orplace or in asim"lated environment



59/73

SECTION 9 TRAINING STANDARDS

These standards are set to provide Technical and =ocational #d"cation and Training(T=#T) providers 'ith information and other important re&"irements to consider 'hen designingtraining programs for HILOT (WELLNESS MASSAGE) NC II1

917 CURRICULUM DESIGN

Co"rse Title: HILOT (WELLNESS MASSAGE) -C Aevel: NC II

-ominal Training 8o"rs: 72; Ho/'

Co"rse !escription:

This co"rse is designed to enhance the no'ledge* sills and attit"des of HILOT(WELLNESS MASSAGE) in accordance 'ith ind"stry standards. t covers basic* common andcore competencies in -C .

5ASIC COMPETENCIES(7> Ho/')

UNIT O6COMPETENCY

LEARNING OUTCOMES METHODOLOGYASSESSMENT

APPROACH

1. /articipate in'orplacecomm"nication

1.1 btain and convey'orplace information.

1.2 Complete relevant 'orrelated doc"ments.

1. /articipate in 'orplacemeeting and disc"ssion.

Bro"p

disc"ssion

nteraction

!emonstratio

n bservation

ntervie's0

$"estioning

2. 5or in a team

environment

2.1 !escribe team role and

scope2.2dentify o'n role and

responsibility 'ithinteam

2.5or as a team member.

!isc"ssion

nteraction

!emonstratio

n bservation

ntervie's0

$"estioning

. /ractice careerprofessionalism

.1 ntegrate personalobectives 'ithorgani@ational goals.

.2 Set and meet 'orpriorities.

. 9aintain professional

gro'th anddevelopment.

Bro"p

disc"ssion

nteraction

!emonstratio

n bservation

ntervie's0

$"estioning

,. /racticeocc"pational healthand safety

,.1dentify ha@ards and riss,.2#val"ate ha@ards and

riss.

!isc"ssion

/lant To"r

Symposi"m

bservation

ntervie's

,.Control ha@ards and riss.,. 9aintain occ"pational

health and safety(8S) a'areness.



60/73

COMMON COMPETENCIES(22 Ho/')

UNIT O6COMPETENCY

LEARNING OUTCOMES METHODOLOGYASSESSMENT

APPROACH

1. mplement andmonitor infection

control policies andproced"res

1.1 /rovide information tothe 'or gro"p abo"t

the organi@ation+sinfection control policiesand proced"res.

1.2 ntegrate theorgani@ation+s infectioncontrol policy andproced"re into 'orpractices.

1. 9onitor infectioncontrol performanceand implement

improvements inpractices

Aect"rette

nteraction

bservation

and oral

&"estioning Brid

&"estioning

/ractical

e>ercise

2. Respondeffectively todiffic"lt 0challengingbehavior

2.1 /lan and respond toemergencies

2.2 Report and revie'incidents

Aect"rette

?rainstroming

bservation

and oral&"estioning

Brid

&"estioning

/ractical

e>ercise

. pply basic first aid .1 ssess the sit"ation..2 pply basic first aid

techni&"es.. Comm"nicate details

of the incident.

Aect"rrette ?rainstorming

bservation

and oral&"estioning

Brid

&"estioning

/ractical

e>ercise

,. 9aintain h

tr hilot (wellness) nc ii

Documents