training & development methods for cq components

Corporate Intervention Methods

for Developing CQ Components

For a More Efficient Use of Corporate

Resources of CQ Development

Yu-Ling Peng

Steven Guest

MBA Full Time

March 10th, 2016

1

CONTENTS

1. Introduction

2. Method

3. Theories Overview

4. Synthesis of Theories

5. Final Framework

6. Conclusions

7. References

2

1. Introduction

3

1.INTRODUCTION

• Background

Globalization + Cross-cultural capabilities

• Cultural Intelligence, CQ

CQ = head + body + heart (Earley & Mosakowski, 2004)

• Research gap

No developmental model for individual CQ components

• Research question

What can a company do to improve different CQ components of

people?

• Intended contribution

+ More Efficient Use of Corporate Resources

- Research Gap

4

CORPORATE INTERVENTION METHODS FOR

DEVELOPING CQ COMPONENTS

1.INTRODUCTION

5



• Relevance to the author

International experience

Training, HR

2. Method

6

2.METHOD

7

CQ i. Cognitive CQ ii. Physical CQ iii. Emotional/

motivational CQ

Training of Competences K.S.A.

i. Knowledge ii. Skills iii. Attitude

• 12 CCT Methods (Black & Mendenhall, 1989) • Self-efficacy (Bandura, 1994)

I. Theories Review

II. Synthesis of Theories

III. Proposal of Framework – Corporate Intervention Methods

IV. Conclusion



3. Theories Overview

8

9



3.THEORIES OVERVIEW

Theory Area

i. Cultural Intelligence, CQ

ii. Training of Competences

iii. Training Cycle

iv. Self-efficacy, confidence

v. Andragogy (adult education)

vi. Training of Cross-cultural

Competences

Key Message

• CQ = head + body + heart (Earley & Mosakowski, 2004)

• 3 categories of competences: cognitive (K), psychomotor (S), affective (A) (Bloom, 1956)

• A – D – D – I – E (ISD model; Harzing &Ruysseveldt , 2004)

• ¨Perceived capability¨, can be developed (Bandura, 1994)

• Adult leaners direct their own learning, with more pragmatic purposes (Knowles, 1980)

• Categorization of 12 Cross-cultural training methods, CCT

methods (Black & Mendenhall, 1989)

4. Synthesis of

Theories

10

11



• Matching CQ components with K.S.A.

4.SYNTHESIS OF THEORIES

Three Components of CQ

(Earley & Mosakowski, 2004)

• Head (The cognitive)

• Body (The physical)

• Heart (The emotional/motivational)

Knowledge- K,

Skills- S,

Attitude- A

Taxonomy of Educational

Objective (Bloom, 1956)

Learning Outcome

Typology (Kraiger, 1933)

K • Cognitive (knowledge-based) • Cognitive outcomes

S • Psychomotor (action-based) • Skill-based outcomes

A • Affective (emotion-based) • Affective outcomes

Three Main Categories of Competences The Three Components

of CQ

12



• Matching Ways to Improve Self-efficacy with ¨A¨


12 CCT Methods (Black & Mendenhall, 1989)

Self-Efficacy (Bandura, 1994)

Area briefings

Lectures

Books

Films

Classroom language training

Case studies

Culture assimilators

Sensitivity training

Interactive language training

Role-plays

Field trips

Simulations

Mastery experiences

Modeling

Social persuasion

Knowledge- K, Skills- S,

Attitude- A

K

S

A

Three Main Categories of

Competences

12 CCT Methods, Self-efficacy

13



• Matching 12 CCT methods with K.S.A.


12 CCT Methods

(Black & Mendenhall, 1989)

Area briefings

Lectures

Books

Films


Case studies




Role-plays

Field trips

Simulations

?

Knowledge- K, Skills- S,

Attitude- A

K

S

A

12 CCT Methods Three Main Categories of

Competences

14



• Corresponding relationships


12 CCT Methods (Black & Mendenhall, 1989)

Self-Efficacy (Bandura, 1994)

Area briefings

Lectures

Books

Films


Case studies




Role-plays

Field trips

Simulations

Mastery experiences

Modeling

Social persuasion

K. S. A.

K

S

A

Three Main Categories of

Competences 12 CCT Methods, Self-efficacy

Three Components of CQ

(Earley & Mosakowski, 2004)



• Heart (The motivational)

The Three

Components of CQ

5. Final Framework –

Corporate Intervention

Methods

15

16



5. FINAL FRAMEWORK -- Corporate Intervention Methods

Corporate Intervention Methods

Area briefings

Lectures

Books

Films


Case studies




Role-plays

Field trips

Simulations

Mastery experiences

Modeling

Social persuasion

Target Components

of CQ



• Heart (The motivational)

Research question

What can a company do to improve different CQ components of people?

6. Conclusions

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6.CONCLUSIONS

• Each CQ components can be tackled with different CCT methods

and/ or methods to build self-efficacy

More efficient use of corporate resources

a. Combine methods in sequential stages to make the results even better

b. Put these intervention methods into perspective: A-D-D-I-E

c. Involve (adult) trainees in the whole A-D-D-I-E process

• Limitations

Lack of cross-cultural-specific methods for Motivational CQ (Heart)

• Future work

a. Identification of cross-cultural-specific methods for Motivational CQ (Heart)

b. Identification of factors that influence effectiveness of these methods

18

Thank You

Corporate Intervention Methods for

Developing CQ Components For a More Efficient Use of Corporate Resources of CQ

Development

Yu-Ling Peng

Steven Guest

MBA Full Time

March 10th, 2016

19

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