Unit 8 Human Resource Management: An Overview

Review

• Managerial structure( 管理结构 )

• Managerial skills( 管理技能 )

Managerial structure( 管理结构 )

Top managers

• (strategic goals 战略目标 )

• Middle managers• (tactical objectives 战术目标）

•First-line managers • （ operational objectives 业务目标）

• Management pyramid( 管理金字塔 )

Managerial skills( 管理技能 )

• Interpersonal skills （人际交往技能）

• Technical skills （技术技能）

• Conceptual skills （概念技能）

interpersonal skills; technical skills ; conceptual skills • ( ) for lower-level

managers is the most important,but for top managers is the least important.

• ( ) for top managers is the most important,but for lower-level managers is least important.

• ( ) for top managers, middle managers or lower-level managers are very important.

Technical skills

Conceptual skills

Interpersonal skills

• Unit 8

Human Resource Management:

An Overview

人力资源管理的概述

Contents:

• Human resource management & human resource manager

• Human resource management functions

• utilization n. making (good) use of 那个；使用；• mesh v. to connect; be held (together) 接合；相会• representative n. a person action in place of one or more others 代表 , 代理• capital n.(a sum of)money used for starting a business 资金• primary a. chief; main 主要的• supervisor n. one who is in charge of a particular department or unit,as in a

governmental agency or school systems. 监督，管理人员• cosmetic n. a preparation such as a face-cream, body-powder, etc., intended to

make the skin or hair more beautiful 化妆品• substantive a.(in grammar)expressing existence （文法）表示存在的• insight n. the power of using one’s mind to understand something deeply,with

out help from outside information 洞察力；见识• catalyst n. a substance which,without it self changing,causes chemical activity to

quicken 催化剂• energizer n. something or somebody that gives energy to 使活跃的人或物• quit v. infml to stop (doing something) and leave （非正式）停止；辞职• recruitment n. 招聘，招工• mission n. a group of people,esp.people action for their country,who are sent

abroad for special reason;the duty or purpose for which these people are sent 使团，代表团；任务，使命

• plague v.to cause continual discomfort,suffering,or trouble to;to make rather angry 折磨，烦恼；使得灾祸

• compensation n. 赔偿金，赔偿费，赔偿物• self-esteem n. one’s good or too good opinion of one’s own worth 自尊（心）；

自大 , 自负

• Bill Brown,the production supervisor for Ajax Manufacturing,has just learned that one of his machine operators quits.He immediately calls Sandra Williams,the human resource manager and says, “Sandra,I just had a machine operator quit down here.Can you find some qualified people for me to interview?” “Sure Bill,”Sandra replies. “I’ll send two or three down to you within the week,and you can select the one that best fits your needs.”

Case

• Are Bill and Sandra involved in human resource management?

• What is human resource management?

Human resource management

• Armstrong, Michael:

• Human resource management (HRM) is the management of an organization's employees.

Human resource management

• Definition

• Human resource management (HRM) is the utilization of human resources to achieve organizational objectives.

• Are Bill and Sandra involved in human resource management?

• Sandra,as a human resource manager, identifies applicants who meet the criteria specified by Bill.Yet,Bill will make the final decision as to who is hired because he is responsible for the machine operator’s performance.

• In this instance, both Bill and Sandra are concerned with accomplishing organizational goals,but from different perspectives.

Production manager

meshes physical and human resources to produce goods in sufficient numbers and quality.

Marketing manager

works through sales representatives to sell the firm’s products.

Finance manager

obtains capital and manages investments to ensure sufficient operating funds.

• Line manager

Although involved in human resource management,line managers are not human resource managers.

• Line managers are responsibility primarily for specific functional areas of the business.

Human resource management

• Line manager

• The individual who has formal authority and responsibility for achieving his/her firm’s primary objectives.

• Basically , managers at all levels must concern themselves with human resource management at least to some extent.

• Carl Edwards,the convenience store supervisor in Sacaramento,fully understands the challenges that a line manager faces with human resources because he will have to work Friday night if he cannot find a replacement.

•

• What is human resource manager?

•

• As a human resource manager,Sandra must constantly deal with the many problems related to human resources Bill and the other managers face.Her job is to help them meet the human resource needs of the entire organization.

• The human resource manager is primarily responsible for coordinationg the management of human resources to help the organization achieve its goals.

• Definition • A Human resource manager is an

individual who normally acts in an advisory ,or“staff” capacity,working with other managers to help them deal with human resource matters.

v.Provide with staff,act as staff for

adj.having the power to advise; giving advice.

• “The human resource manager acts more in an advisory capacity,but should be a

catalyst , in proposing human relations policies to be implemented by line managers.”

• ——Jane Kay

n.person or thing causes a change.

• “The real human resource management game is played by the line manager. The human resource manager’s role is to develop policies and programs the rules of the game--and to function as a catalyst

and energizer ,of the relationship between line management and employees.”

• ——William B.Pardue

n. something or somebody that gives energy to

Human resource manager

• Personnel manager

• the individual who performed staff functions similar to those now performed by the human resource manager.

Human resource manager• This evolving change in

terminology reflects the expanded role of HRM and an increasing awareness that human resources are the key to a successful organization.

• The current functions of many chief human resource managers is illustrated by Kathryn McKee,senior vicepresident, human resources for First Interstate Bank,Ltd..As she states in Executive Insights, “I am now a strategic partner with line management and participate in business decisions which bring human resources perspectives to the general management of the company.”

A story between the hunter ( 猎人 )and hounds （猎狗

）

• Objective ( 目标 )

• 动力 (power)

• 保障 (guarantee)

• 回报（ returns ）

• 归宿（ end-result ）

• N%

• 只有永远的利益，没有永远的朋友（ Only permanent interests, no permanent friends ）

• MicroBone 公司的诞生（ The birth of MicroBone ）

• 连锁加盟

• MicroBone 公司的发展（ The evolution of MicroBone ）

• BoneEast 、 Bone.com ChinaBone

• 干活的总是拿得少的，拿得多的都是不干活的（ work less but get more; ）

Human resource management functions ( 职能 )

• Human Resource Planning( 人力资源规划 )

• Recruitment &Selection( 招聘与选择 )

• Training & Development （培训与开发）• Compensation & Benefits （薪酬与福利）• Performance Management （绩效管理）• Employees and Labor Relations • （员工与劳动关系）

HR Planning( 人力资源规划 )

HRP is the process of making decisions regarding the acquisition (获取 )and utilization( 利用 )of human resources.

HR Planning• It is the process through which an

organization determines its HR requirements and develops plans for how these resources can best be acquired ( 获取 ),deployed ( 安置 ),developed ( 开发 ),and managed ( 管理 ).

HR planning process

• Situation analysis ( 情境分析 )

• HR demand analysis ( 人力资源需求分析 )

• HR supply analysis ( 人力资源供给分析 )

• Risk analysis and strategy development ( 风险分析和战略发展 )

Recruitment &Selection( 招聘与选择 )

• Recruitment refers to the process of attracting （吸引） , screening （审查） , and selecting （选择） qualified people for a job.

• For some components of the recruitment process, mid- and large-size organizations often retain professional recruiters （ 职业招聘者） or outsource （外包） some of the process to recruitment agencies （ 招聘代理商） .

• The recruitment industry has four main types of agencies: employment agencies（职业代理） , recruitment websites （招聘网站） and job search engines （工作搜索引擎） , “headhunters” （猎头公司） for executive and professional recruitment, and niche （璧龛） agencies which specialize in a particular area of staffing.

• Some organizations use employer branding strategy and in-house recruitment instead of agencies.

• The stages in recruitment include sourcing candidates by advertising or other methods, screening potential candidates using tests and/or interviews, selecting candidates based the the results of the tests and/or interviews, and ensure the candidate is able to fulfill their new role effectively.

Training and Development（培训与开发）

• In the field of human resource management, training and development is the field concerned with organizational activity aimed at bettering the performance of individuals and groups in organizational settings （设置） .

• HRD assists individuals,groups,and the entire organization in becoming more effective.

• It has been known by several names, including employee development, human resource development, and learning and development.

• Training: This activity is both focused upon, and evaluated against, the job that an individual currently holds.

• Education: This activity focuses upon the jobs that an individual may potentially hold in the future, and is evaluated against those jobs.

• Development: This activity focuses upon the activities that the organization employing the individual, or that the individual is part of, may partake( 分担 ) in the future, and is almost impossible to evaluate.

• Career planning （职业规划）

• Operative worker( 操作工人 )

Compensation & Benefits薪酬与福利

• Compensation & Benefits focused on employee compensation and benefits policy making.

Employee compensation and benefits are basically divided into four categories:

• 1. Guaranteed Pay – monetary paid by an employer to an employee based on employee/employer relations. The most common form of guaranteed pay is the base salary.

• 2. Variable Pay – monetary reward paid by an employer to an employee that is contingent on discretion, performance or results achieved. The most common forms are bonuses and sales incentives.

• 3. Benefits – programs an employer uses to supplement employees’ compensation, such as paid time-off, medical insurance, company car, and more.

• 4. Equity Based Compensation – a plan using the employer’s share as compensation. The most common examples are stock options.

Performance Management （绩效管理）

• Performance management (PM) includes activities that ensure that goals are consistently being met in an effective and efficient manner.

• Performance management can focus on the performance of an organization, a department, employee, or even the processes to build a product or service, as well as many other areas.

Employees and Labor Relations （员工与劳动关系）

• Labor relations is the study and practice of managing unionized( 使成立联盟的 ) employment situations.

• In academia, labor relations is frequently a subarea （分区） within industrial relations, though scholars from many disciplines--including economics, sociology, history, law, and political science--also study labor unions and labor movements.

• In practice, labor relations is frequently a subarea within human resource management. Courses in labor relations typically cover labor history, labor law, union organizing （工会组织） , bargaining （协商） , contract administration （合同管理） , and important contemporary topics.

• Thank you !