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12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

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12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

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12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

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5

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6

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7

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kkjk 12 (3)o 7 yks kqDr kjk izRs tkap vlkoZtfu Ik ls h tksxh o fu014 (2)

frdquok kr rkZ o tkap ls izHkkfor gksus okys tulso h igpku

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vfkfue 2005 s micUk bl micUk ij ykxw gksaxs A

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legts f og fk kr vUoskk jus yk gS rks og ml h

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yk izkIr vkkkj izkIr ua gkus ij ekeys ks lekIr j

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8

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fn yks kqDr mfpr legts rks og f lh Hkh tulso ks ksbZ

vUrfje funsZrdquok ns l rk gS A

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fukkunsgh j l rk gS k ml k uDkk Hkh cuk l rk gSA

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r s tqEkkZus k nksuksa k Hkkxhnkj gksxk A

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rks ogamp

(v) f ksbZ vkjksi k fk kr lkfcr ugha gks ikkikbZ gS

s

rks

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9

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A

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s

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12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

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ml s f lh ifjokj s lnL k f lh vU OfDr s ikl gSa A

kkjk 10(2) o 3frdquok kr rkZ s fy g vkordquo gS f og viuk uke] ijkwfue3

irk o ml tuls s fo) og frdquok kr j jgk gSo ftl

5

ml k uke] inuke (lj kjh vksgnk) ml s irs o ml s fo)

yxks xs vkjks sfrdquok krks s tksika a k viuh frdquok kr ea f fofgr

izki ea gks S] ijk okZu js k frdquok kr rkZ kjks uh vko g w

viuh frdquok krkas s ik eas ldquokiFki= (gyQukek) nuk Hkhs

vkordquo gS A

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fOk vkjks s k frdquok krks a Sika a h tkp j l rk g A

kkjk 13 5555---- yks qDr tuls s fo) tu frdquok krksvkjkiks k o a s a s

vUos s nkSjku gfjkkk jkT s f lh Hkh lj kjh kkZykk

k f lh Hkh OfDr ls kbs Z Hkh fj kMZ eaxok j mu h tkWaap j

l rk gSA yk kqDr f lh Hkh tka s s la Z ess p k vUokk nHk

f lh Hkh OfDr ks kbs Z lpuk nw us s k ksbZ izy[k miyCks

jokus gs q vkns s l rk gSA bl mnn grw yks qDr hr k n s s k

foLr`r kfDrka flfoy izf zzk ksM frac14lh0ih0lh0frac121908 s vUrxZr

flfoy Ukky s leku gS tks f fuEuor~ gS amp

(i) f lh Hkh OfDr ks cqykuk o ml h mifLFkfr lqfufpr

6

juk oa kiFk ij ml k ijhkk juk A

(ii) f lh Hkh izys[k kxt+kr h izLrfrmifLFkfr lq qfufpr

jokuk A

(iii) kiFk ij lk ysuk A

(iv) f lh Hkh Ukky k lj kjh kkZy ls kbs Z Hkh

lkoZtfu iz s z ay[k (Record) k ml h ifr exokuk A

(v) xokgksa k izys[kksa s ijhkk gsrq vknskampi=

(Commission) tkjh juk A

fue 8 (2) 6666---- f lh Hkh izkjfEHk tkp k vUos s nkSjku fn kbZa kk s OfDr

yks qDr s lek lk ns s k f lh nLrkos s izLrq s k u t k r ju

s fy mifLFkr gksrk gS rks s s OfDr ks bl ckcr yks qDrl k

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O f k xk k=k [kpZ o xqtkjk HkRrk fnk tkxk A tks

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7

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lso gS rks mls ml frfFk k fnu ks lj kjh M~wVh ij

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HkRRkknSfu HkRRkk izkIr jus k vfk kjh gksxk A

kkjk 12 (3)o 7 yks kqDr kjk izRs tkap vlkoZtfu Ik ls h tksxh o fu014 (2)

frdquok kr rkZ o tkap ls izHkkfor gksus okys tulso h igpku

turk k izsl ks ugha crkbZ tksxh A ijUrq lwpuk s vfk kj

vfkfue 2005 s micUk bl micUk ij ykxw gksaxs A

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yk izkIr vkkkj izkIr ua gkus ij ekeys ks lekIr j

fk kr rkZ ks rnkuqlkj lwfpr j fnk tksxk A

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iqfyl vfk kjh] lacafkr tsy] kjk LFky k cUnhx`g s izHkkjh

k g rZO gksxk f ml i= ks fcuk [kksys rqjUr

8

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frdquok kr s Ik esa Loh kj j l rk gS A

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fn yks kqDr mfpr legts rks og f lh Hkh tulso ks ksbZ

vUrfje funsZrdquok ns l rk gS A

kkjk 14 (1ampc) 11 yks kqDr f lh Hkh Hkwfe ij izosk j ml k losZkk]

fukkunsgh j l rk gS k ml k uDkk Hkh cuk l rk gSA

kkjk 16 12 f lh OfDr ks tkucwgt j] gtwBh o ihM+knkh o ek= ijsrdquokku

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srhu orsquokZ r s lJe kjkokl k vfk re nl gtkj Ik

r s tqEkkZus k nksuksa k Hkkxhnkj gksxk A

kkjk 17 (1) 13 f lh frdquok kr h tkap s ckn fn yks kqDr lUrqV gk

rks ogamp

(v) f ksbZ vkjksi k fk kr lkfcr ugha gks ikkikbZ gS

s

rks

ekeys ks cUn j lacafkr lke izkfk kjh ks rnkuqlkj lwfpr

j nsxk A

9

(c) f lh Hkh tuls s fo) f lh fk kr s w Zrk k o ik

vkafk Ik ls lgh ik tkus ij bl fok esa vius rFksa]

leqfpr flQkfjkksa oa lqgtkoksa ks fjiksZV s i esa lacafkr lke

izkfk kjh ks Hkstsxk oa bl fjiksZV h lwpuk fk kr rkZ oa

lacafkr tu lso ks Hkh nsxk A

kkjk 17(2) 14lke izkfk kjh k g rZO gksxk f og flQkfjrdquok h xbZ

kZokgh k vu j lacafkr tulso s fo) h xbZ

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A

kkjk 17 (3) o 15 yks kqDr viuh xfrfofkksa h okfrsquokZ fjiksZV jkTiky k(4)

izLrqr jrk gS o jkTiky vius Lrj ij og fjiksZV jkT

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s

o

vkeampturk Hkh yks kqDr h xfrfofkksa o nksrsquokh tulso ksa s

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kjk h xbZ vuqorhZ kZokgh ks tku l sa A

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10

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eas kqY ks ekQ Hkh j l rk gS A

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vkjks s h HkyhHka p jus grs q f lh vU OfDr s f lh ika kfr tka

kZ k ml s vkpjk h Hkh tka s rksp juh vko gk

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volj Hkh iznku jxk A s

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11

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lgk jkT tulw Spuk vfk kjh inukfer j fnk xk g A

bl fok eas vlarqV gkus s ij ukxfj lfpo yks qDr k

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j l rk gS A

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12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

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9

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2 jftLVordfkj] yks kqDr kkZy] gfjkkk A

0172amp2704369 amp

3- lfpo] yks kqDr kkZy] gfjkkk A

0172-2701321 amp

4- miamplfpo] yks kqDr kkZy gfjkkk A

0172amp2780172 amp

12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

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juk oa kiFk ij ml k ijhkk juk A

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jokuk A

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(v) xokgksa k izys[kksa s ijhkk gsrq vknskampi=

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l kekuk tkxk s s OfDr ks yks qDr kjk Loh `r ml s kjk

O f k xk k=k [kpZ o xqtkjk HkRrk fnk tkxk A tks

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7

f jks o xqtkjs HkRrs k vfk kjh gksxk A fn slk OfDr tu

lso gS rks mls ml frfFk k fnu ks lj kjh M~wVh ij

mifLFkr ekuk tksxk rFkk og vius foHkkx ls k=k

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kkjk 12 (3)o 7 yks kqDr kjk izRs tkap vlkoZtfu Ik ls h tksxh o fu014 (2)

frdquok kr rkZ o tkap ls izHkkfor gksus okys tulso h igpku

turk k izsl ks ugha crkbZ tksxh A ijUrq lwpuk s vfk kj

vfkfue 2005 s micUk bl micUk ij ykxw gksaxs A

kkjk 11 8 yks kqDr ksbZ tufrdquok kr izkIr gksus ij] fn slk mfpr

legts f og fk kr vUoskk jus yk gS rks og ml h

izkjfEHk tkap j l rk gS A izkjfEHk tkaaWap ls vUoskk jus

yk izkIr vkkkj izkIr ua gkus ij ekeys ks lekIr j

fk kr rkZ ks rnkuqlkj lwfpr j fnk tksxk A

kkjk 10 (3) 9iqfyl gokykr] tsy] kjk LFky k f lh Hkh cUnhxzg esa can

ksbZ OfDr Hkh yks kqDr ks i= fy[k l rk gS rFkk lacafkr

iqfyl vfk kjh] lacafkr tsy] kjk LFky k cUnhx`g s izHkkjh

k g rZO gksxk f ml i= ks fcuk [kksys rqjUr

8

yks qDr r igqpks A yk kqDr viuh la qrsquoVh ls ml i= ks k a s r

frdquok kr s Ik esa Loh kj j l rk gS A

kkjk 18(1) 10f lh frdquok kr h izkfIr ij f lh kksj vUk s fuokjk gsrq

fn yks kqDr mfpr legts rks og f lh Hkh tulso ks ksbZ

vUrfje funsZrdquok ns l rk gS A

kkjk 14 (1ampc) 11 yks kqDr f lh Hkh Hkwfe ij izosk j ml k losZkk]

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kkjk 16 12 f lh OfDr ks tkucwgt j] gtwBh o ihM+knkh o ek= ijsrdquokku

jus h n`frsquoV ls frdquok kr jrs gq Ikks tkus ij og vfk re

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r s tqEkkZus k nksuksa k Hkkxhnkj gksxk A

kkjk 17 (1) 13 f lh frdquok kr h tkap s ckn fn yks kqDr lUrqV gk

rks ogamp

(v) f ksbZ vkjksi k fk kr lkfcr ugha gks ikkikbZ gS

s

rks

ekeys ks cUn j lacafkr lke izkfk kjh ks rnkuqlkj lwfpr

j nsxk A

9

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lacafkr tu lso ks Hkh nsxk A

kkjk 17(2) 14lke izkfk kjh k g rZO gksxk f og flQkfjrdquok h xbZ

kZokgh k vu j lacafkr tulso s fo) h xbZ

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A

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izLrqr jrk gS o jkTiky vius Lrj ij og fjiksZV jkT

fokku eMy esa izLrqr jokrsa gSa rkf tu izfrfufk

s

o

vkeampturk Hkh yks kqDr h xfrfofkksa o nksrsquokh tulso ksa s

fo) flQkfjrdquok h xbZ kZokgh o ml ij lke izkfk kjh

kjk h xbZ vuqorhZ kZokgh ks tku l sa A

fue 4 16fk kr jus gsrq fk kr rkZ ks 0 1000amp k kqY

10

Ukf LVkEi (Ukky kqY LVkEi) kxtk+ as esa vnk juk

iM+xk A ijUrq fk kr rkZ kjk kq rq izkFkZuk i= s Y ekQh gs

izLrqr jus ij yks qDr viu foos s miqDr ekeyk k s kfk kj l sa

eas kqY ks ekQ Hkh j l rk gS A

kkjk 8 (2) 17 yks qDr h n`frsquoV es f lh tuls s fo yxk k a o

vkjks s h HkyhHka p jus grs q f lh vU OfDr s f lh ika kfr tka

kZ k ml s vkpjk h Hkh tka s rksp juh vko gk

yks qDr lk jus es lke gkxk ijUrq yk kqDr s s OfDr k s a s s l

ks lquokbZ k o vius cpko eas lqcwr izLrqr jus k lefpr q

volj Hkh iznku jxk A s

fue 7 18 izkjfaHk tkap k vUokk lapkfyr jrs le yks qDr s k

lj kj h vuqefr ls f lh Hkh ts sUlh k OfDr k Oolkf ka

ftles fok fokskK bRkfn kkfey gSa s miqDr Qhl] sa ] k

Hkqxrku ij j[k l rk gS A

19 ks Z Hkh ukxfj yks qDr lxBu la s lecfUkr ksbZb k Hkh

lw w s vfk kj vfkfue 2005 s ikzokkuksa spuk] lpuk

vUrxZr izkIr j l rk gS A bl fok eas yks kqDr kkZy

11

s vojamplfpo o vkhk ks zek jkT tulpuk vfk kjh ow

lgk jkT tulw Spuk vfk kjh inukfer j fnk xk g A

bl fok eas vlarqV gkus s ij ukxfj lfpo yks qDr k

kkZy ftUgsa lwpuk s vfk kj vfkfue 2005 s vUrxZr

izFke vihfy izkfk kjh inukfer f k xk gS] ks vihy Hkh

j l rk gS A

22220000----yks qDr vfkfue 2003 s foLr`r izkokku o bl vfkfue k

s vUrxZr cuks xs yks qDr fue 2008 rFkk vU izklafx k

lw s lj kj h oS ZV wwwharyanagovin oapuk k clkb

yks qDr h oSclkbZV wwwhrlokayuktagovin ls izkIr k

f k tk l rk gS A vkSj vfk lpuk ow a lEi Z grs q fuEu

nw a0 rFkk bZampesy irs fuEuor~ gSjHkkk u amp

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bbbbZZZZampampampampeeeessssyyyy vvvvkkkkbbbbzzzzZZ ZZ MMMMhhhh

1- yks kqDr gfjkkk pMhxlt 0172amp2713996 0172amp2540232

lokayuktahrynicin

2 jftLVordfkj] yks kqDr kkZy] gfjkkk A

0172amp2704369 amp

3- lfpo] yks kqDr kkZy] gfjkkk A

0172-2701321 amp

4- miamplfpo] yks kqDr kkZy gfjkkk A

0172amp2780172 amp

12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 8: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

f jks o xqtkjs HkRrs k vfk kjh gksxk A fn slk OfDr tu

lso gS rks mls ml frfFk k fnu ks lj kjh M~wVh ij

mifLFkr ekuk tksxk rFkk og vius foHkkx ls k=k

HkRRkknSfu HkRRkk izkIr jus k vfk kjh gksxk A

kkjk 12 (3)o 7 yks kqDr kjk izRs tkap vlkoZtfu Ik ls h tksxh o fu014 (2)

frdquok kr rkZ o tkap ls izHkkfor gksus okys tulso h igpku

turk k izsl ks ugha crkbZ tksxh A ijUrq lwpuk s vfk kj

vfkfue 2005 s micUk bl micUk ij ykxw gksaxs A

kkjk 11 8 yks kqDr ksbZ tufrdquok kr izkIr gksus ij] fn slk mfpr

legts f og fk kr vUoskk jus yk gS rks og ml h

izkjfEHk tkap j l rk gS A izkjfEHk tkaaWap ls vUoskk jus

yk izkIr vkkkj izkIr ua gkus ij ekeys ks lekIr j

fk kr rkZ ks rnkuqlkj lwfpr j fnk tksxk A

kkjk 10 (3) 9iqfyl gokykr] tsy] kjk LFky k f lh Hkh cUnhxzg esa can

ksbZ OfDr Hkh yks kqDr ks i= fy[k l rk gS rFkk lacafkr

iqfyl vfk kjh] lacafkr tsy] kjk LFky k cUnhx`g s izHkkjh

k g rZO gksxk f ml i= ks fcuk [kksys rqjUr

8

yks qDr r igqpks A yk kqDr viuh la qrsquoVh ls ml i= ks k a s r

frdquok kr s Ik esa Loh kj j l rk gS A

kkjk 18(1) 10f lh frdquok kr h izkfIr ij f lh kksj vUk s fuokjk gsrq

fn yks kqDr mfpr legts rks og f lh Hkh tulso ks ksbZ

vUrfje funsZrdquok ns l rk gS A

kkjk 14 (1ampc) 11 yks kqDr f lh Hkh Hkwfe ij izosk j ml k losZkk]

fukkunsgh j l rk gS k ml k uDkk Hkh cuk l rk gSA

kkjk 16 12 f lh OfDr ks tkucwgt j] gtwBh o ihM+knkh o ek= ijsrdquokku

jus h n`frsquoV ls frdquok kr jrs gq Ikks tkus ij og vfk re

srhu orsquokZ r s lJe kjkokl k vfk re nl gtkj Ik

r s tqEkkZus k nksuksa k Hkkxhnkj gksxk A

kkjk 17 (1) 13 f lh frdquok kr h tkap s ckn fn yks kqDr lUrqV gk

rks ogamp

(v) f ksbZ vkjksi k fk kr lkfcr ugha gks ikkikbZ gS

s

rks

ekeys ks cUn j lacafkr lke izkfk kjh ks rnkuqlkj lwfpr

j nsxk A

9

(c) f lh Hkh tuls s fo) f lh fk kr s w Zrk k o ik

vkafk Ik ls lgh ik tkus ij bl fok esa vius rFksa]

leqfpr flQkfjkksa oa lqgtkoksa ks fjiksZV s i esa lacafkr lke

izkfk kjh ks Hkstsxk oa bl fjiksZV h lwpuk fk kr rkZ oa

lacafkr tu lso ks Hkh nsxk A

kkjk 17(2) 14lke izkfk kjh k g rZO gksxk f og flQkfjrdquok h xbZ

kZokgh k vu j lacafkr tulso s fo) h xbZ

kZokgh h fjiksZV rhu ekg s Hkhrj yks kqDr ks izLrqr js

A

kkjk 17 (3) o 15 yks kqDr viuh xfrfofkksa h okfrsquokZ fjiksZV jkTiky k(4)

izLrqr jrk gS o jkTiky vius Lrj ij og fjiksZV jkT

fokku eMy esa izLrqr jokrsa gSa rkf tu izfrfufk

s

o

vkeampturk Hkh yks kqDr h xfrfofkksa o nksrsquokh tulso ksa s

fo) flQkfjrdquok h xbZ kZokgh o ml ij lke izkfk kjh

kjk h xbZ vuqorhZ kZokgh ks tku l sa A

fue 4 16fk kr jus gsrq fk kr rkZ ks 0 1000amp k kqY

10

Ukf LVkEi (Ukky kqY LVkEi) kxtk+ as esa vnk juk

iM+xk A ijUrq fk kr rkZ kjk kq rq izkFkZuk i= s Y ekQh gs

izLrqr jus ij yks qDr viu foos s miqDr ekeyk k s kfk kj l sa

eas kqY ks ekQ Hkh j l rk gS A

kkjk 8 (2) 17 yks qDr h n`frsquoV es f lh tuls s fo yxk k a o

vkjks s h HkyhHka p jus grs q f lh vU OfDr s f lh ika kfr tka

kZ k ml s vkpjk h Hkh tka s rksp juh vko gk

yks qDr lk jus es lke gkxk ijUrq yk kqDr s s OfDr k s a s s l

ks lquokbZ k o vius cpko eas lqcwr izLrqr jus k lefpr q

volj Hkh iznku jxk A s

fue 7 18 izkjfaHk tkap k vUokk lapkfyr jrs le yks qDr s k

lj kj h vuqefr ls f lh Hkh ts sUlh k OfDr k Oolkf ka

ftles fok fokskK bRkfn kkfey gSa s miqDr Qhl] sa ] k

Hkqxrku ij j[k l rk gS A

19 ks Z Hkh ukxfj yks qDr lxBu la s lecfUkr ksbZb k Hkh

lw w s vfk kj vfkfue 2005 s ikzokkuksa spuk] lpuk

vUrxZr izkIr j l rk gS A bl fok eas yks kqDr kkZy

11

s vojamplfpo o vkhk ks zek jkT tulpuk vfk kjh ow

lgk jkT tulw Spuk vfk kjh inukfer j fnk xk g A

bl fok eas vlarqV gkus s ij ukxfj lfpo yks qDr k

kkZy ftUgsa lwpuk s vfk kj vfkfue 2005 s vUrxZr

izFke vihfy izkfk kjh inukfer f k xk gS] ks vihy Hkh

j l rk gS A

22220000----yks qDr vfkfue 2003 s foLr`r izkokku o bl vfkfue k

s vUrxZr cuks xs yks qDr fue 2008 rFkk vU izklafx k

lw s lj kj h oS ZV wwwharyanagovin oapuk k clkb

yks qDr h oSclkbZV wwwhrlokayuktagovin ls izkIr k

f k tk l rk gS A vkSj vfk lpuk ow a lEi Z grs q fuEu

nw a0 rFkk bZampesy irs fuEuor~ gSjHkkk u amp

zzzzeeeekkkkaa aa kkkkkkkkZZZZyyyy kkkkkkkkjjjj nnnnwwwwjjjjHHHHkkkkkkkkkkkk uuuuaaaa0000 oooo QQQQSSSSDDDDllll uuuuaaaa0000

bbbbZZZZampampampampeeeessssyyyy vvvvkkkkbbbbzzzzZZ ZZ MMMMhhhh

1- yks kqDr gfjkkk pMhxlt 0172amp2713996 0172amp2540232

lokayuktahrynicin

2 jftLVordfkj] yks kqDr kkZy] gfjkkk A

0172amp2704369 amp

3- lfpo] yks kqDr kkZy] gfjkkk A

0172-2701321 amp

4- miamplfpo] yks kqDr kkZy gfjkkk A

0172amp2780172 amp

12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 9: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

yks qDr r igqpks A yk kqDr viuh la qrsquoVh ls ml i= ks k a s r

frdquok kr s Ik esa Loh kj j l rk gS A

kkjk 18(1) 10f lh frdquok kr h izkfIr ij f lh kksj vUk s fuokjk gsrq

fn yks kqDr mfpr legts rks og f lh Hkh tulso ks ksbZ

vUrfje funsZrdquok ns l rk gS A

kkjk 14 (1ampc) 11 yks kqDr f lh Hkh Hkwfe ij izosk j ml k losZkk]

fukkunsgh j l rk gS k ml k uDkk Hkh cuk l rk gSA

kkjk 16 12 f lh OfDr ks tkucwgt j] gtwBh o ihM+knkh o ek= ijsrdquokku

jus h n`frsquoV ls frdquok kr jrs gq Ikks tkus ij og vfk re

srhu orsquokZ r s lJe kjkokl k vfk re nl gtkj Ik

r s tqEkkZus k nksuksa k Hkkxhnkj gksxk A

kkjk 17 (1) 13 f lh frdquok kr h tkap s ckn fn yks kqDr lUrqV gk

rks ogamp

(v) f ksbZ vkjksi k fk kr lkfcr ugha gks ikkikbZ gS

s

rks

ekeys ks cUn j lacafkr lke izkfk kjh ks rnkuqlkj lwfpr

j nsxk A

9

(c) f lh Hkh tuls s fo) f lh fk kr s w Zrk k o ik

vkafk Ik ls lgh ik tkus ij bl fok esa vius rFksa]

leqfpr flQkfjkksa oa lqgtkoksa ks fjiksZV s i esa lacafkr lke

izkfk kjh ks Hkstsxk oa bl fjiksZV h lwpuk fk kr rkZ oa

lacafkr tu lso ks Hkh nsxk A

kkjk 17(2) 14lke izkfk kjh k g rZO gksxk f og flQkfjrdquok h xbZ

kZokgh k vu j lacafkr tulso s fo) h xbZ

kZokgh h fjiksZV rhu ekg s Hkhrj yks kqDr ks izLrqr js

A

kkjk 17 (3) o 15 yks kqDr viuh xfrfofkksa h okfrsquokZ fjiksZV jkTiky k(4)

izLrqr jrk gS o jkTiky vius Lrj ij og fjiksZV jkT

fokku eMy esa izLrqr jokrsa gSa rkf tu izfrfufk

s

o

vkeampturk Hkh yks kqDr h xfrfofkksa o nksrsquokh tulso ksa s

fo) flQkfjrdquok h xbZ kZokgh o ml ij lke izkfk kjh

kjk h xbZ vuqorhZ kZokgh ks tku l sa A

fue 4 16fk kr jus gsrq fk kr rkZ ks 0 1000amp k kqY

10

Ukf LVkEi (Ukky kqY LVkEi) kxtk+ as esa vnk juk

iM+xk A ijUrq fk kr rkZ kjk kq rq izkFkZuk i= s Y ekQh gs

izLrqr jus ij yks qDr viu foos s miqDr ekeyk k s kfk kj l sa

eas kqY ks ekQ Hkh j l rk gS A

kkjk 8 (2) 17 yks qDr h n`frsquoV es f lh tuls s fo yxk k a o

vkjks s h HkyhHka p jus grs q f lh vU OfDr s f lh ika kfr tka

kZ k ml s vkpjk h Hkh tka s rksp juh vko gk

yks qDr lk jus es lke gkxk ijUrq yk kqDr s s OfDr k s a s s l

ks lquokbZ k o vius cpko eas lqcwr izLrqr jus k lefpr q

volj Hkh iznku jxk A s

fue 7 18 izkjfaHk tkap k vUokk lapkfyr jrs le yks qDr s k

lj kj h vuqefr ls f lh Hkh ts sUlh k OfDr k Oolkf ka

ftles fok fokskK bRkfn kkfey gSa s miqDr Qhl] sa ] k

Hkqxrku ij j[k l rk gS A

19 ks Z Hkh ukxfj yks qDr lxBu la s lecfUkr ksbZb k Hkh

lw w s vfk kj vfkfue 2005 s ikzokkuksa spuk] lpuk

vUrxZr izkIr j l rk gS A bl fok eas yks kqDr kkZy

11

s vojamplfpo o vkhk ks zek jkT tulpuk vfk kjh ow

lgk jkT tulw Spuk vfk kjh inukfer j fnk xk g A

bl fok eas vlarqV gkus s ij ukxfj lfpo yks qDr k

kkZy ftUgsa lwpuk s vfk kj vfkfue 2005 s vUrxZr

izFke vihfy izkfk kjh inukfer f k xk gS] ks vihy Hkh

j l rk gS A

22220000----yks qDr vfkfue 2003 s foLr`r izkokku o bl vfkfue k

s vUrxZr cuks xs yks qDr fue 2008 rFkk vU izklafx k

lw s lj kj h oS ZV wwwharyanagovin oapuk k clkb

yks qDr h oSclkbZV wwwhrlokayuktagovin ls izkIr k

f k tk l rk gS A vkSj vfk lpuk ow a lEi Z grs q fuEu

nw a0 rFkk bZampesy irs fuEuor~ gSjHkkk u amp

zzzzeeeekkkkaa aa kkkkkkkkZZZZyyyy kkkkkkkkjjjj nnnnwwwwjjjjHHHHkkkkkkkkkkkk uuuuaaaa0000 oooo QQQQSSSSDDDDllll uuuuaaaa0000

bbbbZZZZampampampampeeeessssyyyy vvvvkkkkbbbbzzzzZZ ZZ MMMMhhhh

1- yks kqDr gfjkkk pMhxlt 0172amp2713996 0172amp2540232

lokayuktahrynicin

2 jftLVordfkj] yks kqDr kkZy] gfjkkk A

0172amp2704369 amp

3- lfpo] yks kqDr kkZy] gfjkkk A

0172-2701321 amp

4- miamplfpo] yks kqDr kkZy gfjkkk A

0172amp2780172 amp

12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 10: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

(c) f lh Hkh tuls s fo) f lh fk kr s w Zrk k o ik

vkafk Ik ls lgh ik tkus ij bl fok esa vius rFksa]

leqfpr flQkfjkksa oa lqgtkoksa ks fjiksZV s i esa lacafkr lke

izkfk kjh ks Hkstsxk oa bl fjiksZV h lwpuk fk kr rkZ oa

lacafkr tu lso ks Hkh nsxk A

kkjk 17(2) 14lke izkfk kjh k g rZO gksxk f og flQkfjrdquok h xbZ

kZokgh k vu j lacafkr tulso s fo) h xbZ

kZokgh h fjiksZV rhu ekg s Hkhrj yks kqDr ks izLrqr js

A

kkjk 17 (3) o 15 yks kqDr viuh xfrfofkksa h okfrsquokZ fjiksZV jkTiky k(4)

izLrqr jrk gS o jkTiky vius Lrj ij og fjiksZV jkT

fokku eMy esa izLrqr jokrsa gSa rkf tu izfrfufk

s

o

vkeampturk Hkh yks kqDr h xfrfofkksa o nksrsquokh tulso ksa s

fo) flQkfjrdquok h xbZ kZokgh o ml ij lke izkfk kjh

kjk h xbZ vuqorhZ kZokgh ks tku l sa A

fue 4 16fk kr jus gsrq fk kr rkZ ks 0 1000amp k kqY

10

Ukf LVkEi (Ukky kqY LVkEi) kxtk+ as esa vnk juk

iM+xk A ijUrq fk kr rkZ kjk kq rq izkFkZuk i= s Y ekQh gs

izLrqr jus ij yks qDr viu foos s miqDr ekeyk k s kfk kj l sa

eas kqY ks ekQ Hkh j l rk gS A

kkjk 8 (2) 17 yks qDr h n`frsquoV es f lh tuls s fo yxk k a o

vkjks s h HkyhHka p jus grs q f lh vU OfDr s f lh ika kfr tka

kZ k ml s vkpjk h Hkh tka s rksp juh vko gk

yks qDr lk jus es lke gkxk ijUrq yk kqDr s s OfDr k s a s s l

ks lquokbZ k o vius cpko eas lqcwr izLrqr jus k lefpr q

volj Hkh iznku jxk A s

fue 7 18 izkjfaHk tkap k vUokk lapkfyr jrs le yks qDr s k

lj kj h vuqefr ls f lh Hkh ts sUlh k OfDr k Oolkf ka

ftles fok fokskK bRkfn kkfey gSa s miqDr Qhl] sa ] k

Hkqxrku ij j[k l rk gS A

19 ks Z Hkh ukxfj yks qDr lxBu la s lecfUkr ksbZb k Hkh

lw w s vfk kj vfkfue 2005 s ikzokkuksa spuk] lpuk

vUrxZr izkIr j l rk gS A bl fok eas yks kqDr kkZy

11

s vojamplfpo o vkhk ks zek jkT tulpuk vfk kjh ow

lgk jkT tulw Spuk vfk kjh inukfer j fnk xk g A

bl fok eas vlarqV gkus s ij ukxfj lfpo yks qDr k

kkZy ftUgsa lwpuk s vfk kj vfkfue 2005 s vUrxZr

izFke vihfy izkfk kjh inukfer f k xk gS] ks vihy Hkh

j l rk gS A

22220000----yks qDr vfkfue 2003 s foLr`r izkokku o bl vfkfue k

s vUrxZr cuks xs yks qDr fue 2008 rFkk vU izklafx k

lw s lj kj h oS ZV wwwharyanagovin oapuk k clkb

yks qDr h oSclkbZV wwwhrlokayuktagovin ls izkIr k

f k tk l rk gS A vkSj vfk lpuk ow a lEi Z grs q fuEu

nw a0 rFkk bZampesy irs fuEuor~ gSjHkkk u amp

zzzzeeeekkkkaa aa kkkkkkkkZZZZyyyy kkkkkkkkjjjj nnnnwwwwjjjjHHHHkkkkkkkkkkkk uuuuaaaa0000 oooo QQQQSSSSDDDDllll uuuuaaaa0000

bbbbZZZZampampampampeeeessssyyyy vvvvkkkkbbbbzzzzZZ ZZ MMMMhhhh

1- yks kqDr gfjkkk pMhxlt 0172amp2713996 0172amp2540232

lokayuktahrynicin

2 jftLVordfkj] yks kqDr kkZy] gfjkkk A

0172amp2704369 amp

3- lfpo] yks kqDr kkZy] gfjkkk A

0172-2701321 amp

4- miamplfpo] yks kqDr kkZy gfjkkk A

0172amp2780172 amp

12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 11: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

Ukf LVkEi (Ukky kqY LVkEi) kxtk+ as esa vnk juk

iM+xk A ijUrq fk kr rkZ kjk kq rq izkFkZuk i= s Y ekQh gs

izLrqr jus ij yks qDr viu foos s miqDr ekeyk k s kfk kj l sa

eas kqY ks ekQ Hkh j l rk gS A

kkjk 8 (2) 17 yks qDr h n`frsquoV es f lh tuls s fo yxk k a o

vkjks s h HkyhHka p jus grs q f lh vU OfDr s f lh ika kfr tka

kZ k ml s vkpjk h Hkh tka s rksp juh vko gk

yks qDr lk jus es lke gkxk ijUrq yk kqDr s s OfDr k s a s s l

ks lquokbZ k o vius cpko eas lqcwr izLrqr jus k lefpr q

volj Hkh iznku jxk A s

fue 7 18 izkjfaHk tkap k vUokk lapkfyr jrs le yks qDr s k

lj kj h vuqefr ls f lh Hkh ts sUlh k OfDr k Oolkf ka

ftles fok fokskK bRkfn kkfey gSa s miqDr Qhl] sa ] k

Hkqxrku ij j[k l rk gS A

19 ks Z Hkh ukxfj yks qDr lxBu la s lecfUkr ksbZb k Hkh

lw w s vfk kj vfkfue 2005 s ikzokkuksa spuk] lpuk

vUrxZr izkIr j l rk gS A bl fok eas yks kqDr kkZy

11

s vojamplfpo o vkhk ks zek jkT tulpuk vfk kjh ow

lgk jkT tulw Spuk vfk kjh inukfer j fnk xk g A

bl fok eas vlarqV gkus s ij ukxfj lfpo yks qDr k

kkZy ftUgsa lwpuk s vfk kj vfkfue 2005 s vUrxZr

izFke vihfy izkfk kjh inukfer f k xk gS] ks vihy Hkh

j l rk gS A

22220000----yks qDr vfkfue 2003 s foLr`r izkokku o bl vfkfue k

s vUrxZr cuks xs yks qDr fue 2008 rFkk vU izklafx k

lw s lj kj h oS ZV wwwharyanagovin oapuk k clkb

yks qDr h oSclkbZV wwwhrlokayuktagovin ls izkIr k

f k tk l rk gS A vkSj vfk lpuk ow a lEi Z grs q fuEu

nw a0 rFkk bZampesy irs fuEuor~ gSjHkkk u amp

zzzzeeeekkkkaa aa kkkkkkkkZZZZyyyy kkkkkkkkjjjj nnnnwwwwjjjjHHHHkkkkkkkkkkkk uuuuaaaa0000 oooo QQQQSSSSDDDDllll uuuuaaaa0000

bbbbZZZZampampampampeeeessssyyyy vvvvkkkkbbbbzzzzZZ ZZ MMMMhhhh

1- yks kqDr gfjkkk pMhxlt 0172amp2713996 0172amp2540232

lokayuktahrynicin

2 jftLVordfkj] yks kqDr kkZy] gfjkkk A

0172amp2704369 amp

3- lfpo] yks kqDr kkZy] gfjkkk A

0172-2701321 amp

4- miamplfpo] yks kqDr kkZy gfjkkk A

0172amp2780172 amp

12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 12: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

s vojamplfpo o vkhk ks zek jkT tulpuk vfk kjh ow

lgk jkT tulw Spuk vfk kjh inukfer j fnk xk g A

bl fok eas vlarqV gkus s ij ukxfj lfpo yks qDr k

kkZy ftUgsa lwpuk s vfk kj vfkfue 2005 s vUrxZr

izFke vihfy izkfk kjh inukfer f k xk gS] ks vihy Hkh

j l rk gS A

22220000----yks qDr vfkfue 2003 s foLr`r izkokku o bl vfkfue k

s vUrxZr cuks xs yks qDr fue 2008 rFkk vU izklafx k

lw s lj kj h oS ZV wwwharyanagovin oapuk k clkb

yks qDr h oSclkbZV wwwhrlokayuktagovin ls izkIr k

f k tk l rk gS A vkSj vfk lpuk ow a lEi Z grs q fuEu

nw a0 rFkk bZampesy irs fuEuor~ gSjHkkk u amp

zzzzeeeekkkkaa aa kkkkkkkkZZZZyyyy kkkkkkkkjjjj nnnnwwwwjjjjHHHHkkkkkkkkkkkk uuuuaaaa0000 oooo QQQQSSSSDDDDllll uuuuaaaa0000

bbbbZZZZampampampampeeeessssyyyy vvvvkkkkbbbbzzzzZZ ZZ MMMMhhhh

1- yks kqDr gfjkkk pMhxlt 0172amp2713996 0172amp2540232

lokayuktahrynicin

2 jftLVordfkj] yks kqDr kkZy] gfjkkk A

0172amp2704369 amp

3- lfpo] yks kqDr kkZy] gfjkkk A

0172-2701321 amp

4- miamplfpo] yks kqDr kkZy gfjkkk A

0172amp2780172 amp

12

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 13: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

CITIZENS CHARTER

LOKAYUKTA HARYANA

AN ORGANIZATION COMMITTED TO REDRESSAL

OF COMPLAINTS OF THE COMMON MAN

AGAINST PUBLIC SERVANTS OF HARYANA STATE

OUR MOTTO- A TOTAL CORRUPTION-FREE GOVERNANCE

13

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 14: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

LOCATION OF OFFICE

HARYANA NEW SECRETARIAT BUILDING

NEAR BUS STAND

SECTOR-17 CHANDIGARH

14

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 15: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

INTRODUCTION - The institution of Lokayukta or ombudsman as it is

known in other countries has been constituted under an Act of State Legislature in the

year 2003 to provide the common man a relatively less expensive easier less time-

consuming and less complicated means for redressal of grievances against any public

servant of Haryana State

The institution of Lokayukta is a quasi-judicial body committed to enquire into

problems faced during peoples interaction with public servant and also complaints of

corruption andor misuse of official position relating to public servant of Haryana It is a

step to ensure a greater degree of accountability in Governance empowering the common

man in the spirit of the Directive Principles enshrined in the Constitution

Main Characteristics Of Lokayukta Organization and Rights Of Common Man in

respect of this Organization as enshrined in the Haryana Lokayukta Act 2002 and

Haryana Lokayukta (Functions Powers Inquiry and Investigation) Rules 2008

(1) Definition of Public Servant has been considerably broadened and the following

office bearers have been termed as public servants-

(Sec a) Chief Minister Ministers amp MLAs

2(m)

b) Any office bearer in Govt Deptts State Boards amp Corporations

Companies and Cooperative Societies

c) Any Office bearer in Municipal Bodies amp Panchayat Samities

d) VC Pro VC and Registrar in Universities

e) Office Bearers in any Statutory or Non-Statutory Bodies registered or

constituted by State of Haryana

15

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 16: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

(Sec 10) (2)(i) Any aggrieved person himself or if he is dead or unable to act

himself any person on his behalf who in law represents his estate or is

permitted to act on his behalf may make a complaint on his behalf

(ii) Any person may make a complaint wherein an allegation against

a public servant is levelled in respect of following-

(Sec 2(b)(i) (a) That the public servant has knowingly and intentionally abused his

position as such to obtain undue gain or favour to himself or to any

other person or to cause undue hardship or harm to any other person

(Sec 2b(ii) (b) That the public servant has discharged his official duties having been

influenced by personal interest or improper or corrupt motives

(Sec 2b(iii) (c) That the public servant is guilty of corruption and lacks the integrity

in his capacity as such

(Sec 2b(iv) (d) That the public servant possesses pecuniary resources or property

disproportionate to his known source of income and such pecuniary

resources or property is held by the public servant personally or by any

member of his family or by some other person on his behalf

Sec10(2) amp 3 The complainant is required to mention his name full address name

Rule 3

and official designation address of public servant against whom

complaint is preferred alongwith allegation(s)grievance(s) against such

public servant in detail The complainant is also required to submit an

affidavit in support of his complaint made by him

Sec8(1) 4 The Lokayukta may on receipt of a reference from Govt proceed to

enquire into allegations or the grievances made against a public servant

16

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 17: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

Sec 13 5 Lokayukta while investigating the allegations contained in public

complaint against a public servant may summon and examine any record

of any public office of State of Haryana or summon and examine any

person Lokayukta may require any person to divulge any information or

to produce any document for the purpose of any enquiry or

investigation For this purpose he enjoys vast powers of a civil court

under the provisions of CPC 1908 namely-

(i) Summoning and enforcing the attendance of any person and

examining him on oath

(ii) requiring the discovery and production of any document

(iii) receiving evidence on affidavits

(iv) requisitioning any public record or copy thereof from any court

or office and

(v) issuing commissions for the examination of witnesses or

documents

Rule 8(2) 6 During the course of preliminary enquiry or investigation if any

person appears before Lokayukta for giving evidence or to produce any

document he would be given a certificate to this effect by Lokayukta

office If such a person is employed in private service he or she shall

not be deemed absent from duty during this period Such person would

be given travelling expenditure incurred and subsistence allowance as

may be permitted by the Lokayukta The person who is not in private

service shall also be entitled to actual travelling expenditure incurred by

17

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 18: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

him and subsistence allowance If such person is a public servant he

shall be treated as on duty on that day or date and he shall be entitled to

claim TADA from his Deptt

Act 12(3) 7 Subject to provisions of RTI Act 2005 every investigation shall be

Rule 14(2)

conducted in private by Lokayukta and identity of complainant and

public servant affected by investigation shall not be disclosed to public

or press

Sec11 8 On receipt of a public complaint the Lokayukta may hold a

preliminary enquiry to ascertain whether the complaint deserves to be

investigated If no sufficient grounds for conducting investigation are

ascertained the matter will be closed and complainant informed

accordingly

Sec10(3) 9 Even a person lodged in police custody jail or in any asylum or

custodial place may write a letter to Lokayukta and it would be duty of

the Police Officer Incharge of such Jail Asylum or Custodial place to

immediately forward that letter to Lokayukta unopened and Lokayukta

may if he is satisfied treat that letter as a complaint

Sec18(i) 10 Lokayukta may issue interim direction to any of public servants if

he so deems fit to avoid grave injustice on receipt of a complaint

Sec14 (1-(b) 11 Lokayukta may enter upon any land and survey demarcate or

prepare the map of the same

Sec16 12 Any person found willfully and maliciously making false and

vexatious complaint shall be punished with rigorous imprisonment

18

which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

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which may extend to three years or with fine which may extend to ten

thousand rupees or both

Sec17(1) 13 If after inquiry in respect of a complaint the Lokayukta is

satisfied-

(a) that no allegation or grievance has been substantiated he shall close

the case and intimate the competent authority concerned accordingly

(b) that all or any of the allegations or grievances have or has been

substantiated either wholly or partly he shall by report in writing

communicate his findings appropriate recommendations and

suggestions to the competent authority and intimate the complainant and

the public servant concerned about his having made the report

Sec17(2) 14 The Competent authority is duty bound to examine and to inform

the Lokayukta of the action taken against the public servant on his report

within a period of three months

Sec17(3)amp(4) 15 Lokayukta presents a consolidated annual report of his activities to

the Governor and the Governor in turn causes the same to be placed

before State Legislature so that public representatives as well as public

at large may come to know the activities of Lokayukta as well as action

recommended against guilty public servants and follow-up action taken

thereupon

Rule 4 16 The complainant shall have to pay a fee of Rs one thousand in the

form of Judicial Stamps (Court fee stamps) for lodging a complaint

Provided that the Lokayukta may on an application made by the

19

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 20: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

complainant in his discretion waive the requirement of payment of fee

in appropriate cases

Sec8(2) 17 The Lokayukta may enquire into any act or conduct of any person

other than a public servant if the same is necessary in his view for

proper enquiry into allegation of misconduct against a public servant

provided that the Lokayukta shall give such person reasonable

opportunity of being heard and to produce evidence in his defence

Rule 7 18 While conducting a preliminary inquiry or an investigation the

Lokayukta may engage any agency or person or professionals including

subject experts etc on payment of a reasonable fee with the approval of

the Government

19 Any citizen can obtain any information regarding Lokayukta

organization under the provisions of RTI Act 2005 The Under

Secretary and Superintendent Oo Lokayukta have been designated as

State Public Information Officer and Asstt State Public Information

Officer respectively in this respect On being dissatisfied in this regard a

citizen can appeal to ldquoThe Secretary Oo Lokayukta who has been

designated as First Appellate Authority under the RTI Act 2005

20 The detailed provisions of the Lokayukta Act 2003 and Haryana

Lokayukta Rules 2008 framed thereunder the organizational chart and

other relevant information can be had from the website of the Haryana

Government wwwharyanagovin and Lokayukta website

wwwhrlokayuktagovin

20

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21

Page 21: UUUUkkkkkkkkxxxxffffjjjdddd vvvvf/f/f/f/kdkdkdkdkkkkjjjj iiii ... · mldk uke] inuke (ljdkjh vksgnk) mlds irs o mlds fo:) yxk;s x;s vkjks @s f”kdk;rksika a dk viuh f”kdk;r ea

For further information the following numbers and e-mail addresses

may also be contacted-

Sr

No

Office Bearers Telephone No

amp FAX No

e-mail ID

1 Lokayukta

Haryana

Chandigarh

0172-2713996

0172-2540232

lokayuktahrynicin

2 Registrar Oo

Lokayukta

Haryana

Chandigarh

0172-2704369 -

3 Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2711694 -

4 The Deputy

Secretary Oo

Lokayukta

Haryana

Chandigarh

0172-2780172 -

21