waqar's resume

8/13/2019 Waqar's Resume

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CAREER OBJECTIVE:

To pursue excellence with hard work, dedication and self-determination tointeract with the best of my professional approach towards career path and jobassignment and want to work in highly qualified environment for learning point

of view and want to get challenging experience

EDUCATION:

Allama Iqbal Open university MBA Ban!in" an# $inan%e& '(()*'(+(

inancial !anagement inancial "ccounting #orporate inance #ost "ccounting "uditing theory and practice $anking theory and practice %nvestment theory and practice #redit !anagement Taxation !anagement &roject !anagement

,un-ab University Ba%.el/r /$ C/mmer%e B %/m*IT0 '((1*'((2

%ntroduction to business "dvanced "ccounting !oney banking and finance #ost "ccounting &rinciple of accounting $usiness communication &rinciple of economics &rinciple of auditing $usiness mathematics and statistics $usiness law %ntroduction to computer Taxation %slamic studies &akistan studies unctional 'nglish 'conomic development of &akistan

Ra3alpin#i B/ar# 45C ,re*En"ineerin"0 '((6*'((1

(ouse ) *"-+ , street ) ., mohalla haji fa/al karim, sadiqabad,satellite town, 0awalpindi1

!ob2 . +34+ .34Tel2 567 8 4+9 437:3;7

'-mail2 scorpionking


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'nglish %slamiyat #hemistry !athematics >rdu &akistan studies &hysics

8OR E;,ERIENCE:

M/bilin! As Inb/un# Call Center Representative CCR0 ,resent

!obilink has been ranked among top + cellular networks of the ?lobe1 @ithin&akistan, itAs leading the race of customers and services with a great margin1

Resp/nsibilities:

Belivered world class customer service to customers who called into the callcenter1

$uilt customer satisfaction and loyalty by providing best customer service1 &rovided timely and effective resolution to a range of customer queries related to

the productC service1 *trive for one-call resolution of customer issues1 #omplete ongoing training to stay abreast of product, service and policy

changes1 *trike with positive and cooperative tone with both customers and coworkers1 Bemonstrate best judgment in the disbursement of adjustment and credit1 %ncrease the customer experience by providing information on new products,

rate plans, and services through up selling opportunities 'scalating customerAs complaints to concern departments and maintaining

assigned kpi with at least + D quality


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*taff *alaries8$oth administrations and sales staff9 $ank 0econciliation *tatement

Ot.ers E>perien%es As Internee ? tea%.er '(()*'((=

*ix weeks internship at >$F, %slamabad1 'ight weeks internship at "skari bank, 0awalpindi1 Two years experience of teaching in Gawiya "cademy18"ccounting H !ath9

5EME5TER ,ROJECT5:

" marketing of product project regarding &ractices of >$F1 0esearch methodology project on ($F &rocess costing project on &*I inal project on "skari bank operationsCfinancialCaccounts 8%n process9

E;TRA 5 I@@5 AC9UIRED:

"lways ready to accept challenges1 "ble to project both a positive and professional company images1 "bility to co-ordinate and supervise the team efficiently1 0esult oriented H successful working with a people of all levels1 "bility to tackle the problematic situations with serenity and patience *elf-starterJ can be depended on to complete a task under minimal supervision1 Bealing with people tactfully but firmly1 "bility to work under pressure "nalytical skills inancial modeling 0esearch and presentation skills Time management

COM,UTER @ITERAC AND COMMUNICATION 5 I@@5:

?ood !* @ord, 'xcel and &ower &oint understanding

amiliar with *tatistics and !athematics and "ccounting *oftware1 amiliar with %#0! 8%nternet #ustomer 0elationship !anagement *ystem9,

*iebel *ystem, 'point *ystem 8!obilink9 'xcellent in '-mail and internet surfing1 ?ood communication skills 8 'nglish, >rdu, H &unjabi9

ACTIVITIE5 AND INTERE5T5:


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0eading books &laying and watching cricket1

AC7IEVEMANT5:

*ecured awards during school and collegeA sport activities @orked with different K1?1IAs during earthquake1 #onsistent performance despite facing odd situations1 ?arnered valuable knowledge at every stage of professional life

RE4ERNCE5:0eferences will be furnished upon request

waqar's resume

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