Your Guide

Table of Contents

Welcome to MyChart…………………………….…..3How to Sign Up…………………………………........4MyChart Homepage (navigating through MyChart)……...5Messaging Tab………………………………….........6 Get Medical Advice…………………………….......7 Request Rx Renewal………………………….......8 Request a Referral…………………………...…….9 Physician Letters……..........……………………..10 Customer Service…......……………………….....11

Visits Tab……………………………………………...12 Appointment Details………………………...…..…13eCheck-In………………………………………….14

Schedule an Appointment…………………....15-20 Request an Appointment……………………..…..21 Scheduling Tickets………………………………...22 Visit History………………………………………...23My Medical Record Tab…………………………....24 Medications………………………………………..25 Preventive Care………………………………......26 Immunizations (shot records)………………….……......27 Personal Information……………………………...28 Download your Health Summary……………......29 Requested Records & Questionnaires…….....…30

Billing Tab………………………………………….…..31Preferences Tab…………………………………....…32(change your password & personalize your account)

Communication Preferences……………………....33 (edit your MyChart alerts)

Proxy Access………………………………………….34 (access your family members’ MyChart account)

Resources Tab………………………………………...35

MetroHealth MyChart app…………………………...36

2

Welcome toWith MyChart, you can…oconveniently access your health care anytime, anywhere.otake control of your health by staying informed about your medical history and test results.oschedule, request and cancel appointments.omessage your provider.odownload your health summary.opay your bill and more..

MyChart can be accessed by visiting

metrohealth.org/mychart

Download the MyChart app on your smart phone!

For instructions, see slide 35

MyChart is your very own health care assistant.

4

Want to Sign up for MyChart?

go to: 1.) metrohealth.org/mychart

2.) click Sign Up Now

Want to Sign up for MyChart?

go to: 1.) metrohealth.org/mychart

2.) click Sign Up Now

3.) Find your access code on your After Visit Summary, which is given to you at the

end of each doctor’s appointment.

3.) Find your access code on your After Visit Summary, which is given to you at the

end of each doctor’s appointment.

If you do not have an After Visit Summary,

request a code online.

If you do not have an After Visit Summary,

request a code online.

MyChart TabsYour navigator

through MyChart. All of your medical information can be found in one of the

MyChart tabs.

MyChart TabsYour navigator

through MyChart. All of your medical information can be found in one of the

MyChart tabs.

Important Reminders

You will see any new messages or

upcoming appointments here.

MyChart will even alert you when you

are due for preventive care

services.

Important Reminders

You will see any new messages or

upcoming appointments here.

MyChart will even alert you when you

are due for preventive care

services.

MyChart Features

Here you can find a list of MyChart

features, including step-by-step instructions

on how to schedule a

primary care appointment

through MyChart.

The Messaging tab holds all of your incoming and sent MyChart messages. By clicking Get Medical Advice you can send your health care team non-urgent messages at anytime.

When there is an unread message, the message will be bolded in your Inbox. In addition, you will be notified at the top of your MyChart home page if you have new messages in your Inbox.

“Messaging” tab

Under the Messaging tab you can select Get Medical Advice which allows you to message

your health care team regardingnon-urgent medical questions or concerns, at

anytime.

You can expect a response within approximately 3 business days.

2.) Choose from the following options.

2.) Choose from the following options.

“Messaging” tab

1.) You can only select from providers

who you have recently seen at

MetroHealth.

1.) You can only select from providers

who you have recently seen at

MetroHealth.

You can even attach an image regarding a medical condition to your message.

For example, a picture of a rash.

You can even attach an image regarding a medical condition to your message.

For example, a picture of a rash.

Request Rx RenewalUnder the Messaging tab, select Request Rx Renewal to request a prescription renewal

from your provider. A list of available prescriptions to renew will be shown.

“Messaging” tab

Select the medication(s) you would like to renew by checking the check

box. Click Continue.

Select the medication(s) you would like to renew by checking the check

box. Click Continue.

9

“Messaging” tab

1.) Enter the provider’s name or specialty.

2.) Enter your reason for your request.

3.) Write a brief a message explaining your

request.

4.) Click Send.

1.) Enter the provider’s name or specialty.

2.) Enter your reason for your request.

3.) Write a brief a message explaining your

request.

4.) Click Send.

To request an appointment with a provider you have not seen or for a specialty visit, click Request a Referral

under the Messaging tab.

10

“Messaging” tab

Your letters will be displayed here.Your letters will be displayed here.

If your communication preference is MyChart, you will not receive these letters via mail – your letters can be seen by

logging into your MyChart account.

If your communication preference is MyChart, you will not receive these letters via mail – your letters can be seen by

logging into your MyChart account.

Need more information?

Frequently asked questions about MyChart can be found at mychart.metrohealth.org/faqs

11

“Messaging” tab

“Visits” tab

12

Under the Visits tab you can view upcoming appointments and visit summaries from past appointments. This MyChart tab also allows you to schedule primary care

appointments, request appointments and cancel appointments all online!

You can use MyChart to cancel an upcoming appointment up to 24 hours prior.

Click on “Cancel Appts” then select an appointment and click Continue.

Click here to view

Appointment Details.

(see next slide)

Click here to view

Appointment Details.

(see next slide)

13

“Visits” tab

Here are your appointment details.

If you have a questionnaire, complete it before your

appointment to save you time at the doctor’s office.

If you have a questionnaire, complete it before your

appointment to save you time at the doctor’s office.

You can use eCheck-In to save time at your appointment. It allows you to update your

information before arriving at your appointment.

You can also confirm your appointment and pay your

appointment co-pay, if applicable.

You can use eCheck-In to save time at your appointment. It allows you to update your

information before arriving at your appointment.

You can also confirm your appointment and pay your

appointment co-pay, if applicable.

Click here to cancel an appointment through MyChart up

to 24 hours prior.

14

“Visits” tab

You can use eCheck-In to save time at your appointment. It allows you to update your

information before arriving at your appointment.

You can update your demographics, insurance,

medication list and allergies.

If you have a Questionnaire to take for your appointment, you

can complete it during eCheck-In.

If you have a Co-Pay, you can pay it during eCheck-In.

Follow the directions on each screen to complete eCheck-In.

You can use eCheck-In to save time at your appointment. It allows you to update your

information before arriving at your appointment.

You can update your demographics, insurance,

medication list and allergies.

If you have a Questionnaire to take for your appointment, you

can complete it during eCheck-In.

If you have a Co-Pay, you can pay it during eCheck-In.

Follow the directions on each screen to complete eCheck-In.

You will see this screen when you have completed eCheck-In.

You will see this screen when you have completed eCheck-In.

“Visits” tab Schedule an Appt

With MyChart, you can schedule an appointment with your primary care provider. This features allows you to view your provider’s available appointments and schedule the one

that works for you.

1.) To begin, click Schedule an Appt under the Visits tab.

(Note: “Request an Appt.” is different)

2.) Select a Reason for visit and click

Continue.

1.) To begin, click Schedule an Appt under the Visits tab.

(Note: “Request an Appt.” is different)

2.) Select a Reason for visit and click

Continue.

“Visits” tabSchedule an Appt. (continued)

To help our team with scheduling this appointment, you will be asked two questions. Select the Yes or No button for each question, then click Continue.

Next, you will choose a location.

Next, you will choose a location.

In the Preferred dates, select the date range that works for you. Click on the Calendar Icon next to the From: and To: (the end date is optional) boxes, to select a date range on the calendar.

Click Continue after you have selected a date range.

Schedule an Appt. (continued)

After choosing your location, you will then…

Note: You are able to schedule with any

primary care provider you have seen or

members of their care team.

“Visits” tab

Select the provider you want to see in the Schedule with box – highlight the

name of the provider.

Select the provider you want to see in the Schedule with box – highlight the

name of the provider.

Schedule an Appt. (continued)

A list of available appointments will

be shown.

Before confirming an

appointment, be sure to note the Location of the appointment.

“Visits” tab

If the dates shown do not work for you, click the arrows to show the Next Available Times.

If the dates shown do not work for you, click the arrows to show the Next Available Times.

Select the appointment you wish to schedule and click Continue.

Select the appointment you wish to schedule and click Continue.

“Visits” tab

1.) Enter the reason for your visit in the Comments box.

1.) Enter the reason for your visit in the Comments box.

2.) Click the Make Appointment

button to confirm your scheduled appointment.

2.) Click the Make Appointment

button to confirm your scheduled appointment.If you would like to make changes

to the appointment, click Back or click Cancel if you no longer wish

to schedule the appointment.

Schedule an Appt. (continued)

Step 6 will show a summary of your appointment.

Review the information and ensure everything

is accurate.

20

“Visits” tab

The last screen will display

your appointment

details.

3.) Select your preferred dates and times.

3.) Select your preferred dates and times.

1.) In the Want to See area, you can select any provider you have

recently seen at MetroHealth.

1.) In the Want to See area, you can select any provider you have

recently seen at MetroHealth.

2.) Select the Reason

for Visit.

2.) Select the Reason

for Visit.

“Visits” tab

4.) Use the message box to add any information. 5.) click Send.

Once the appointment has been scheduled, you will receive an appointment reminder in your MyChart Inbox.

4.) Use the message box to add any information. 5.) click Send.

Once the appointment has been scheduled, you will receive an appointment reminder in your MyChart Inbox.

If you want to request an

appointment, you can use the

Request an Appointment feature under

the Visits Tab.

22

“Visits” tab

You can now schedule appointments for planned labs and procedures! Under the Visits tab, choose Scheduling Tickets to schedule appointments at your own convenience.

Scheduling tickets are automatically generated when clinicians order certain procedures, such as mammograms or lab tests.

You can now schedule appointments for planned labs and procedures! Under the Visits tab, choose Scheduling Tickets to schedule appointments at your own convenience.

Scheduling tickets are automatically generated when clinicians order certain procedures, such as mammograms or lab tests.

“Visits” tab You can view your Visit History under the Visits tab. This allows you to view

your visit summaries which is all of your past appointment

information including the date and time of

the appointment.

You can view your Visit History under the Visits tab. This allows you to view

your visit summaries which is all of your past appointment

information including the date and time of

the appointment.

If you have recently been admitted to MetroHealth, click

Admission Summaries to see details about your

hospital admission(s).

If you have recently been admitted to MetroHealth, click

Admission Summaries to see details about your

hospital admission(s).

“My Medical Record” tab

Your MyChart My Medical Record tab

holds your medical history for you. You are

able to review test results, your current

health issues, medications and more.

Your MyChart My Medical Record tab

holds your medical history for you. You are

able to review test results, your current

health issues, medications and more.

You no longer have to schedule another appointment to review your test results.

Test Results from most tests can be sent electronically – safely and securely. You will be notified on your MyChart home page as well as via email when your test results are

ready for review.

You no longer have to schedule another appointment to review your test results.

Test Results from most tests can be sent electronically – safely and securely. You will be notified on your MyChart home page as well as via email when your test results are

ready for review.

If you are concerned about any test result, click on the link Get Medical Advice.

MyChart allows you to stay organized with your

medications.

Each medication that is currently prescribed to you will be listed within your Medications page

along with instructions on how to take each

medication and the provider who prescribed it

to you.

“My Medical Record” tab

From the Medications page, you can conveniently request a renewal by

selecting the request a renewal link. A message will be sent to your

provider to notify him/her about your request.

From the Medications page, you can conveniently request a renewal by

selecting the request a renewal link. A message will be sent to your

provider to notify him/her about your request.

Under the My Medical Record

tab,

Preventive Care helps you keep track

of your preventive care needs.

You can see when each procedure has

been completed or if it is overdue.

“My Medical Record” tab

If a procedure is overdue, you can simply check the test that needs to be completed and select Request Appointment. You will be taken to

the Request an Appointment page.

If a procedure is overdue, you can simply check the test that needs to be completed and select Request Appointment. You will be taken to

the Request an Appointment page.

“My Medical Record” tab

Viewing your Immunizations is another feature under the My Medical Record tab.Viewing your Immunizations is another feature under the My Medical Record tab.

You can use this to print a copy of

your shot records.

You can use this to print a copy of

your shot records.

28

“My Medical Record” tab

Click Administrative Information under the My Medical Record tab to view your personal information that is saved in MyChart. Send a

customer service request to edit/update any of your information.

Click Administrative Information under the My Medical Record tab to view your personal information that is saved in MyChart. Send a

customer service request to edit/update any of your information.

29

“My Medical Record” tab Under the My Medical Record tab, there are a list of options under Medical Tools.

Under the My Medical Record tab, there are a list of options under Medical Tools.

Click Download My Record for a portable copy of your

health record.

Click Download My Record for a portable copy of your

health record.

30

“My Medical Record” tab

To request to see your full medical record:

1.) go to Questionnaires under the My Medical Record tab.

2.) Complete the Authorization to release protected health information

To request to see your full medical record:

1.) go to Questionnaires under the My Medical Record tab.

2.) Complete the Authorization to release protected health information

After you have put in the request by completing the questionnaire below, a

PDF version of your Medical Record can be found by clicking Requested Records.

After you have put in the request by completing the questionnaire below, a

PDF version of your Medical Record can be found by clicking Requested Records.

31

“Billing” tab

Pay your bills by clicking Billing Acct Summary under the Billing tab or by clicking the alert displayed on your home page, highlighted below in red.

Pay your bills by clicking Billing Acct Summary under the Billing tab or by clicking the alert displayed on your home page, highlighted below in red.

Click here to pay by e-check

Click here to pay by e-check

Click here to pay by credit

card

Click here to pay by credit

card

32

“Preferences” tab

Under Preferences, choose Personalize to:•See whose records you can view

•edit your picture •see who can view your MyChart account

Under Preferences, choose Personalize to:•See whose records you can view

•edit your picture •see who can view your MyChart account

Click here to change your

MyChart password

Click here to change your

MyChart password

33

“Preferences” tab

Under the Preferences tab, choose Communication Preferences to edit your

notification alerts.

Provide your e-mail address, MyChart notifications will be

sent to this address.

Provide your e-mail address, MyChart notifications will be

sent to this address.

Check the boxes of the notifications

you wish to receive email alerts for.

Check the boxes of the notifications

you wish to receive email alerts for.

34

Click the tabs to request appointments, get medical advice and view the medical records of family members and other loved ones. This is a feature of MyChart called Proxy access.

You can even personalize each account!

Click the tabs to request appointments, get medical advice and view the medical records of family members and other loved ones. This is a feature of MyChart called Proxy access.

You can even personalize each account!

For more information on MyChart Proxy Access, go to metrohealth.org/mychart

and select Access a Family Member’s Account.

For more information on MyChart Proxy Access, go to metrohealth.org/mychart

and select Access a Family Member’s Account.

Access Your Family Members’ MyChartNot only can you use

MyChart to take charge of your own health care, you can also use it to access

family members’ health records.

Parents, spouses, adult children and

other types of caregivers who have

their own MetroHealth MyChart account may be granted full access

to the MyChart account of a loved one

following approval by our staff.

35

“Resources” tab

Click here for a list of

MetroHealth health centers and directions.

Click here for a list of

MetroHealth health centers and directions.

Search for MetroHealth providers on

metrohealth.org

Search for MetroHealth providers on

metrohealth.org

Download MetroHealth MyChart app on your smart phone!

36