旅游服务英语 english for tour service 主编：林群安锦兰制作：李晓新 2011 年 1...

旅游服务英语English for Tour Service

主编：林群安锦兰制作：李晓新2011 年 1 月

English for Tour Service

• Chapter 1 At the Travel Agency

• Chapter 2 Arrival

• Chapter 3 At the Hotel

• Chapter 4 Food and Drinks

• Chapter 5 Transport

English for Tour Service

• Chapter 6 Sightseeing

• Chapter 7 Shopping

• Chapter 8 Entertainment

• Chapter 9 Complaints and Emergencies

• Chapter 10 Departure

Chapter 1 At the Travel Agency

• Unit 1 Tour Consultation

• Unit 2 Tour Arrangement

Unit 1 Tour Consultation

• In this unit, you will • Learn career skill

• Recommend travel proposal

• Make an FIT tour booking

• Make a group tour booking

• Learn Successful selling steps


• Words and Expressions• accommodation n. 住宿• certificate n. 证明书 obligation n. 职责• Regulation n. 规则 , 规章• vaccination n.[ 医 ] 接种疫苗 • advisory n. 报告 currency n. 货币• passport n. 护照 visa n. 签证 • rental n. 租赁

Unit 1 Tour Consultation• admission n. 允许进入 • coach n. 大客车• folder n. 折叠式宣传资料 • option n. 选择• roundtrip a. ( 车票等 ) 往返的 • vacancy n. 空缺• admission ticket 门票• FIT (Family and Individual Tourist) 散客• tour guide 导游


• travel agency 旅行社• brochure n. 宣传小册子• discount n. 折扣• minimum adj. 最低的 • package n. 包价项目• sightseeing n. 观光 • boutique hotel 精品酒店• packaged tour 包价旅游• travel agency 旅行社


• 1. I would like to reserve a tour of the city for my group.

• 2. May I have the name of the group, sir?

• 3. Do you need a tour guide?

• 4. When are you planning on traveling?

• 5. What is the price for this travel package?


• 6. I’d like some information about holidays in Japan.

• 7. May I suggest you our 3-day-2-night package tour?

• 8. Can you also reserve hotel rooms for the night?• 9. I’d like to take a one-day sightseeing tour arou

nd the city.• 10. Here are some brochures. They can give yo

u some information.


• Words and Expressions • awareness n. 意识 • convince vt. 使信服• facility n. 设备 • offer vt. 提供• routine n. 程序• in terms of 从…角度来讲• leave sb alone 不干涉某人


• browse v. 浏览• excursion n. 远足• investigate v. 调查• present vt. 介绍• rapport n. 和睦关系• in this case 在这种情况下• move on to 转换 ( 话题 )

Unit 2 Tour Arrangement


• Introduce the itinerary to tourists

• Discuss the tour arrangement

• Negotiate about the change of the itinerary

• Learn how to write itinerary

Unit 2 Tour Arrangement

• In this unit, you will

• Learn career skill

• Introduce the itinerary to tourists

• Discuss the tour arrangement

• Negotiate about the change of the itinerary

• Learn how to write itinerary

Chapter 2 Arrival

• Unit 1 Guests’ Arrival

• Unit 2 Exchanging Money

•

Unit 1 Guests’ Arrival


• Go through the immigration at the airport

• Collect luggage

• Greet guests at the airport

• make a welcome speech


• Words and Expressions

• cardboard n. 纸板 • coach n. 长途旅游汽车• facility n. 设施 • inform v. 通知 , 告诉• luggage n. 行李 • prior to 在前，居先


• visible adj. 看得见的 , 明显的• claim n. 认领• compensation n. 补偿 , 赔偿 • fulfill vt. 履行 , 实现 , 完成 • location n. 位置 , 场所• sincerely adv. 真诚地 • parking lot 停车场

Unit 1 Guests’ Arrival• Words and Expressions• handout n. 分发的印刷品 , 新闻稿• check-in luggage 托运行李• HR manager 人力资源部经理• return ticket 往返票• rolley bag 拉杆箱• jet lag 时差• luggage tag 行李签• telecommunications company 电信公司

Unit 1 Guests’ Arrival• 1. I am afraid I can not find my other

checked luggage.• 2. Excuse me, where is the baggage claim

area?• 3. Could you describe your lost luggage as

detailed as possible?• 4. It is a durable/stylish/elegant shoulder

bag with practical nylon straps and blank trim.

• 5. What is the purpose of your trip?


• 6. How long are you planning to stay?

• 7. About four days. My return flight is Friday.

• 8. I am here as an exchange student.

• 9. It was a pretty long trip, say, almost twelve hours without stopovers.

• 10. Please leave your big suitcase outside the bus. We’ll help carry them on

Unit 2 Exchanging Money


• Exchange money

• Ask about savings

• Buy and cash traveler’s check

• Know some tips for changing money


• Words and Expressions• abbreviate v. 缩写 , • currency n. 通货；货币• ensure v. 保证 • refer to 查阅 , 提到 , 谈到 , 打听• Conversion n. 变换 , 转化• Denomination n. 单位；币值• left over 剩下，留下

Unit 2 Exchanging Money• amount n. 数量 • Euro n. 欧元• countersign vt. 副署 , 连署• draw on 提取钱• exchange rate 汇率 • worth of 值… . 钱 • Complete adj. 全部的 , vt. 完成 ,• exchange memo 兑换水单• foreign exchanging counter 外币兑换柜台


• 1. What’s the exchange rate for U.S. dollars?

• 2. How would you like the cash?

• 3. Let me have it in twenties.

• 4. I want to buy US$1000.

• 5. Let me check today’s selling rate.


• 6. Can I buy traveler’s checks here?

• 7. You just need to fill out this form. Do you have ID?

• 8. What do I need to do open a bank account here?

• 9. I’d like to change some euro into US dollars, please.

• 10. I’d like to cash this check.


• access n. 通路 , 访问 , 入门• convenient adj. 便利的• decent adj. 恰当的 • identify vt. 识别 , 鉴别• kiosk ] n. 亭子 • via prep. 经 , 通过 , 经由• beware of 意识到• alternative n. 二中择一 , 可供选择的办法 , 事物• fade v. 减弱• transaction charge 交易费

Chapter 3 At the Hotel

• Unit 1 Checking in

• Unit 2 Hotel Service and Facilities

Unit 1 Checking in


• Make hotel reservations

• Reconfirm your room

• Check in at the hotel

• Learn how to make check-in arrangement

Unit 1 Checking in


• arrangement n. 安排 ; 整理• accept v . 接受 , 领受 ; 答应 , 同意• cost n. 代价 , 价值 , 费用 • deposit n. 存款 , 定金• executive adj. 管理的，行政的 • reservation n. 预定 , 预约

Unit 1 Checking in• check–out time 退房时间；核查时间 • assign v. 分配 , 分派• client n. 顾客 , 客户 • deluxe adj. 豪华的 ; 高级的• distribute v. 分发 ; 分配 •

Unit 1 Checking in

• passport n. 护照 ; 通行证 ; 执照• rotate v, 转动；循环 , 轮流 • hand out 分给• tariff n. （旅馆、饭店或服务公司的）价

目表，收费表• check-in time 到达并登记时间 ; 报到时间；

Unit 1 Checking in

• 1. Can I book a room for September 9th?

• 2. When for?

• 3. How long will you be staying

• 4. What kind of room would you like?

• 5. How much is the charge per night?

Unit 1 Checking in

• 6. Who would you like to book for?

• 7. What should I take if I check in?

• 8. Here is my ID card.

• 9. Is there any preferential rate or a discount for the party?

• 10. How would you like to pay, in cash or by credit card?

Unit 1 Checking in

• check your passports 检查护照• hotel services 店内服务• made a reservation 预定• fill in the information 填入信息• keys cards 门卡

Unit 2 Hotel Service and Facilities



• Introduce hotel services

• Introduce hotel facilities

• Introduce the membership policy

• Learn how to offer and get the hotel services and Facilities



• amenity n. 设施 • power n. 电源• calls for 要求 • electronic adj. 电子的• maintenance employee维护职工• pay-movie 付费电影


• remote controller 遥控器 • wardrobe n. 衣柜• currency Exchange 外币兑换• mini-golf 微型高尔夫场• the room service 送餐服务• valuable safe 保险箱


• 1. Would you like to introduce your hotel services to us?

• 2. Outdoor tennis courts are also available, and a golf course sits just a few minutes from the hotel.

• 3. Excuse me, where is your Fitness Center?

• 4. Can I get a massage there?


• 5. How can I relax and make ourselves comfortable in your hotel?

• 6. How does it charge?• 7. Is there a discount for registered

guests?• 8. Where is the swimming pool?• 9. Can I get membership card in your

hotel?• 10. What services come with it?



• apparatus n.器械 ,仪器 ; 设备• concerning prep. 关于• membership n. 会员身份；全体会员 app

lication form 申请书 , 申请表• the hair dresser’s 美发店


• attached adj. 归属的 ;附属的• especially ad. 特别 ;尤其• remind v. 提醒 ; 使想起• patient adj. 有耐心的• beauty salon 美容室；美容院

Chapter 4 Food and Drinks

• Unit 1 Eating Out

• Unit 2 Chinese Cuisine

• Unit 3 Drinks

Unit 1 Eating Out



• Book a table

• Take orders

• Pay bills

• Learn to understand the menu

Unit 1 Eating Out


• agency n. 处，代理机构• coordinate v. 协调 • refund v. 退款• prearrange v. 预先安排 • sum up 总计

Unit 1 Eating Out

• complaint n. 抱怨，投诉• expense n. 花费 • ncur v. 引起• remedial adj. 补救的

Unit 1 Eating Out• 1. I’d like to book a table for two at

seven this evening.

• 2. I’d like to confirm your reservation for tomorrow morning.

• 3. Would you like to make a reservation some other time?

• 4. May I see the menu, please?

• 5. What kind of food do you serve?

Unit 1 Eating Out

• 6. This steak is too rare. I ordered it to be well-done.

• 7. I prefer to have some soup before main dishes.

• 8. I’d like to settle my bill, please.

• 9. I’m afraid there is a 10% tax and service charge.

• 10. Do you accept traveler’s checks?

Unit 2 Chinese Cuisine


• Order Chinese breakfast

• Choose Chinese food

• Serve Chinese food

• Learn eight Chinese cuisines


• Words and Expressions• Decline v. 谢绝 • manner n. 礼仪• snack n. 小吃，点心• get in touch with 和 ... 取得联系• Demand n. 要求 • sincere a. 诚挚的• specialty n. 特色菜 in person 亲自


• 1. We serve different kinds of traditional Chinese breakfast, what would you like?

• 2. I’m not familiar with Chinese food. Could you recommend something to me?

• 3. Beans can be made into many kinds of food, such as bean jelly, tofu.

• 4. Youtiao and steamed bread are all made of wheat flour.


• 5. Dumplings can be served in many ways, such as boiling, steaming and frying.

• 6. Can you tell me how to make baozi please?• 7. Which flavor would you prefer, sweet or chili?• 8. We have a wide range of vegetarian dishes fo

r you to choose from.• 9. We serve Sichuan and Beijing cuisines, which

would you prefer?• 10. You have to blend the ingredients thoroughly.

Unit 3 Drinks


• Recommend drinks

• Serve drinks

• Complain the wine

• Learn drinks

Unit 3 Drinks

• Words and Expressions• alcoholic adj. 含酒精的 • bitter adj. 有苦味的• concoction n. 混合物• ingredient n. 原料 liquor n. 酒• fruit juice 果汁 beer n. 啤酒• cocktail n. 鸡尾酒 liqueur n. 烈性酒

wine n. 葡萄酒

Unit 3 Drinks• 1. Would you like to start with

something to drink?

• 2. Would you care for a drink before you order, sir?

• 3. Which juice shall I bring you?

• 4. May I decant it now to allow it to breathe?

• 5. Yes, I’ll have some beer with coffee to follow.

Unit 3 Drinks

• 6. We have chilled and heated Sake. Which one would you like?

• 7. Can I have a double scotch? No water.• 8. I want a weak cocktail. Will you mix me

something?• 9. Is there any special local alcoholic

beverages around this part of the country?• 10. Whisky and ginger ale separately,

please.

Chapter 5 Transport

• Unit 1 Different Transportation

• Unit 2 Asking the Way and Renting a Car

Unit 1 Different Transportation


• Know different transportation

• Use various transportation

• Learn how to choose suitable transport

Unit 1 Different Transportation• Words and Expressions

• advantage n. 益处 , 利益，优势• condition n. 状况 , 状态• delay v. 耽搁 , 延迟• disadvantage n. 不利因素 • service n. 服务 , 接待


• shake v. 摇动 , 震动，颠簸• wave v. 挥手 , 招手• Cancel v. 取消 , 废除 , 撤销• depend v. 依靠 , 依赖• downtown n. 在商业（闹市）区 , 在市中心

• transportation n. 运送 , 运输，运输工


• 1. 1. Could I make a reservation for flight 10 to Tokyo?

• 2. Are there any direct flights?

• 3. One way trip. What's the fare for an economy ticket?

• 4. I'd like to reconfirm my flight from Beijing to Tokyo.

• 5. Can I board the plane now?


• 6. How much luggage（ baggage） can I take with me on board?

• 7. I'd like to travel first class, please.

• 8. I really appreciate your help. This is my ID card.

• 9. I’d like to sit in the front of the plane.

• 10. There’s a ten thirty flight in the morning.

Unit 2 Asking the Way and Renting a Car


• Know how to asking the way

• Know how to renting a car

• Learn how to give directions



• damage v.损失 , 损害• insurance n. 保险 , 安全保障• liability n. 责任 , 义务• reservation n. 预订 • traffic light 交通灯

http://dj.iciba.com/%E4%BA%A4%E9%80%9A/

http://dj.iciba.com/%E7%81%AF/


• unforeseen adj. 未预见 • guarantee v & n 保证 ; 担保• license v. 许可 , 颁发执照 • proof n. 证明 , 证物• status n 情形 , 状况 • vehicle n. 交通工具


• 1. What kind of car do you have in mind ？• 2. What is the daily rate for a compact car?

• 3. How long will you need it?

• 4. Will I be charged for an extra day if I’m late?

• 5. Is insurance covered?


• 6. Can I drop off a car?

• 7. Do I need security? Do I pay gasoline by myself?

• 8. Show me your license.

• 9. How much does it cost to rent a mid-size car for a week?

• 10. Do you have any car available?.

Chapter 6 Sightseeing

• Unit 1 On-the-way Introduction

• Unit 2 Travel Destinations

Unit 1 On-the-way Introduction


• Take tourists to appreciate natural scenery

• Take tourists to visit historic Site

• Take tourists around the city

• Learn how to make introduction to tourist sites



• Angle n. 角度 Dynamic adj. 动态的• Ethnic adj. 民族的 Minority n. 少数民族• scene n. 景色 scenery n. 风景 , 景色 static adj. 静态的

• uninterrupted adj. 不间断的


• Discrimination n. 歧视 • entertainment n.娱乐 I• nitiate v. 发起 • obscene adj. 淫秽的• site n. 地点 , 场所 , 遗址• striking adj. 突出的 , 鲜明的• superstitious adj.迷信的 • versus prep. 与 ...相对


• 1. We are now at the main entrance of Jinshan Temple.

• 2. Now ， we are standing on the grounds of the imperial palace．

• 3. Here we are. This is the Summer Palace• 4. Could you give us some information about it? • 5. Please allow me to inquire about the history of

this famous garden ， would you？


• 6. Now, if you look up straight ahead, you should be able to see a large eagle’s nest.

• 7. I don’t see it. Can you point it out again?

• 8. Will we see it on the way back?

• 9. On your left is Lianhua Feng ， or the Lotus Flower Peak.

• 10. Is this the highest mountain in this region?

Unit 2 Travel Destinations


• Offer ticket service in scenic area

• Offer cable car service

• Offer travel rental service

• Learn how to write a travel advertisement


Words and Expressionscircumstance n 境况departure n. 启程 , 出发lifesaving adj. 救命的unfamiliar adj. 不熟悉的Decline v. 拒绝lifeguard n.救生员security n. 安全visa n. 签证


• Admission-only or all-inclusive?• 2. Excuse me, sir. May I see your ticket?• 3. Hello, I’d like two adult tickets, please.• 4. That’ll be ten dollars.• 5. I’m sorry. It’s the museum policy not to

allow cameras into the exhibit areas.


• 6. We have a nice museum gift shop that sells slides and photographs of our major exhibitions.

• 7. Excuse me, how much does it cost to rent a jet for an hour?

• 8. If you rent for 3 hours, I can give you 90% discount.

• 9. We can offer car rental services.• 10. We offer the all-in-one package.

Chapter 7 Shopping

• Unit 1 Tourist Souvenirs Purchase

• Unit 2 Tradition Chinese Souvenirs

Unit 1 Tourist Souvenirs Purchase

• In this unit, you will • Learn career skill• Purchase something at the Department

store• Purchase Cosmetics• Purchase something in the Duty Free

Shop• Know some strategies of making a bargain


• Words and Expressions • appliances n.（家用）电器• promotions n. 宣传 ;推销• branch stores 分店 • fashion clothing 时装• national chains 全国连锁• return v. 退货• clearance sales清货大减价；售低货• good quality好质量• shopping malls商场


• Words and Expressions• Discount v 打折 , 减价出售 • fake n.赝品• perfume n. 香气 ;香味• scent n. 气味 , 香味• tax n. 税 , 税额 • duty-free shop 免税商店• Expenditure n.支出 , 花费


• gift-wrap n. 礼物包装的包装纸 • v. 用美丽的纸张及缎带包装• scarf n. 围巾 ; 披肩 ; 领巾• sneaker n.(帆布胶底 ) 运动鞋• department store n. 百货公司


• 1. Could you give me some recommendations?

• 2. There is a special promotion this weekend.

• 3. We have a full range of products from cosmetics to skin cleansers and moisturizers. They all have very high quality.

• 4. Show me that one on the window, please.

• 5. Do you have trial samples that I can try?


• 6. If my skin is allergic to the produce, can I bring it back for a refund?

• 7. What colors do you have?• 8. This product is very popular, especially with

young girls.• 9. With this Membership Card, you’ll give me a

10% discount for purchasing this cream?• 10. It’s worth the price. It is a very high quality

product.


• Words and Expressions• decline v. 减少；下降；衰退• haggle v. 讨价还价 pretend to假装• minimum n 最低限度 , 最小量• a variety of adj.多种的• fault n. 缺点 , 缺陷 ; 故障• merchandise n. 商品 , 货物 v. 买卖 , 经营• strategy n. 战略 , 策略• whereas conj.但是 , 然而 ,

Unit 2 Tradition Chinese Souvenirs


• Know different tradition Chinese souvenirs

• Learn how to ask for prices and make a deal.

• Know how to give recommendations

• Learn how to shop in China



• Handicraft n手工艺品 scissors n. 剪刀Chinese embroidery 中国刺绣

• four treasures of study文房四宝• pattern n. 样式 ,花样 , 图案• Chinese painting 中国画• paper cutting剪纸



• dolomite n.白云石 • mahogany n.桃花心木• precious adj.宝贵的 ,贵重的 • silk n. 丝绸 • spray v. 喷；喷涂；向……喷射• Chinese silk and satin 中国绸缎


• sandal fan 檀香扇 • organdie n.蝉翼纱• shrink-proof and colorfast防缩，褪色• flatter v. 向…奉承 ; 阿谀 • separately adv. 分别地• skylark n. 云雀 • arts and crafts 工艺品• f eather fan 羽毛扇 • the porcelain shop 在瓷器店• shrink or fade 缩小或消失


• 1. I would recommend you to buy tapestry or cloisonné vase.

• 2. It may be a good idea.• 3. You can go to the Beijing Friendship Stor

e and get it there.• 4. Artistic tapestry is an exquisite handicraft

of superb artistry in typical Chinese style.• 5. What a lovely tapestry！ Could you let

me have a look at it?•


• 6. The background is pale blue with traditional Chinese paintings of flowers and birds.

• 7. May I know the price? • 8. Considering the fine craftsmanship they

are worth much more.• 9. How would you like to settle your bill?• 10. This is your bill. And this is your receipt.



• cultural heritage文化遗产• top rated 排行最高• well-regarded 受好评• noteworthy products 值得一提的产品• check out .结帐• antique items古董项目

Chapter 8 Entertainment

• Unit 1 Beijing Opera

• Unit 2 Acrobatics and Chinese Martial Arts

Unit 1 Beijing Opera


• know the history of Beijing Opera

• understand the components of Beijing Opera

• know the characters of Beijing Opera

• learn the trainings of Beijing Opera

• know the theatre of Beijing Opera


Words and Expressionsacrobatics n. 杂技 clown n. 小丑 ,dab n. 少量 ,轻拍 v. 轻拍farce n.闹剧 ,胡闹innocent adj. 不懂事的 , 无辜的 opera n. 歌剧ridge n. 脊 ,山脊 ,山脉 stunt n. 特技 ,阻碍成长


tragedy n. 悲剧 ,惨事 ,灾难 category n. 种类 ,类别 , 分类comedy n. 喜剧 dialect n. 方言frank adj. 坦白的 ,直率的 monologue n. 独白repertoire n. (准备好演出的 )节目 , 保留曲

目synthesis n. 合成 ,综合


• Words and Expressions• blend v. 混合 n. 混合物 • make-up n. 化妆• comprehensive adj. 综合的 ,广泛的 , 理解的• costume n. 服装 ,剧装 • disappointment n. 失望• gesture n. 手势 ,姿态 • tretch v. 伸展 ,张开 ,延伸• horse stance 马步


• martial arts 武术（指功夫、柔道、空手道等）• charming adj. 迷人的 • consort n. 配偶 ,夫妻• concubine n. 妾 ,姨太太 • debut n. 初次登场• exquisite adj. 精致的 ,细腻的• loneliness n. 孤独 ,寂寞 • star v. 变成演员

Unit 1 Beijing Opera• 1. Would you please give me some inform

ation about Beijing Opera?

• 2. What does Dan refer to in Beijing Opera?

• 3. Does Dao Ma Dan Refer to females with martial arts?

• 4. What kind of people does Sheng refer to?

• 5. What does Chou mean in Beijing Opera?


• 6. How many repertoires of Beijing Opera do you know?

• 7. What does the color white mean in Beijing Opera Make-Ups?

• 8. Which facebook do you like in Beijing Opera Make-Ups?

• 9. How many kinds of trainings must be practiced in learning Beijing Opera?

• 10. Can you speak out some Beijing Opera Styles?

Unit 2 Acrobatics and Chinese Martial Arts

• In this unit, you will• Know the history of acrobatics and Chinese

martial arts• Know the famous programs of acrobatics • Understand the styles of Chinese martial arts• Learn the trainings of Chinese martial arts• Be familiar with the Chinese martial movie stars


• Words and Expressions• application n. 应用• component n. 元件 , 成份• stem v.起源于 • Genre n. 类 ,型• Basics n. 基本要素 ,基本原理 ,概要• Form n. 形式 ,形状 ,套路 • weapon n. 武器 ,兵器• Defense n. 防卫 ,防卫物


• Involve v. 包含 ,含有 , 使卷入• mechanic ] adj. 手工的 • predetermine v. 预先决定• flexible e adj. 灵活的 ,柔韧的• institutionalize vt. 使 ...制度化• linear adj. 线的 ,直线的• possess v. 持有• Vocal imitation 口技


• 1. Will you please give me some information on acrobatics?

• 2. What are basics training in Chinese martial arts?

• 3. What are forms training in Chinese martial arts?

• 4. What are applications training in Chinese martial arts?

• 5. What are weapons training in Chinese martial arts


• 6. Why do we say Wuqiao is the home of Chinese acrobatics?

• 7. Would you introduce Bruce Lee to me?• 8. Would you say something about Jackie

Chan?• 9. Please talk about Jet Lee and his Kungf

u movies.• 10.Can you introduce the World Acrobatic

Festivals?


• Words and Expressions• appeal n. 恳求 ,上诉 ,吸引力 • branch n. 分枝 ,树枝• convey v. 传达 , 运输 , 转移 • extend v. 扩充 ,延伸 ,扩展• popularity n. 普及 ,流行 • portray v. 描写 , n.肖像• specific n.特性 ,详情 a. 特殊的 , 明确的 ,具有特效的


• Chin Woo Athletic Association精武体育会• Yang Style Tai Chi Chuan杨式太极拳• biography n. 传记 • chivalry n. 骑士精神• ethnic a. 民族的，种族的• icon n. 圣像 ,画像 ,肖像• publicize v. 宣传 , 公布 ,广告 • theme n. 题目• reference n. 参考 ,出处 ,参照 ,主题• Jeet Kune Do截拳道

http://en.wikipedia.org/wiki/Chin_Woo_Athletic_Association

http://en.wikipedia.org/wiki/Yang_style_tai_chi_chuan

http://en.wikipedia.org/wiki/Jeet_Kune_Do

Chapter 9 Complaints and Emergencies

• Unit 1 Dealing with complaints

• Unit 2 Dealing with Emergencies

Unit 1 Dealing with complaints


• Deal with complaints about room facilities

• Deal with complaints about food and drinks

• Deal with complaints about the bill

• Deal with complaints about services



• blame v. 责备 • complaint n. 投诉• package n. 包价（旅游）• representative n. 代表 • schedule n. 计划 • colleague n. 同事


• dawn n. 黎明 • promptly adv. 迅速地• resort n. 度假胜地• apologize v. 道歉 • dim adj. 昏暗的 • That would be our treat. 我们替您付账。

Unit 1 Dealing with complaints• Making complaints • 1. I’m sorry to bother you, but I want a new cup.• 2. Can you help me with this? There is

something in my drink.• 3. Would you mind getting me a new wineglass? • 4. I want to speak to the manager, now.• 5. This is unacceptable. I demand a refund.• 6. Why don’t you tell me early? It’s your fault.


• Apologizing to the guest

• 1. We sincerely apologize for the inconvenience.

• 2. I’m extremely sorry about this.

• 3. We are terribly sorry about this.



• abusive a. 骂人的 • advisable a. 明智的• potential a. 潜在的 • sympathy n 同情 (心 )

• are bound to 注定要… .

• keep the guest informed 告知顾客


• people-pleasures 客人的满意• take action 采取行动 • remedy n. 补救办法• voucher n. 代金券 • jot down 快速记下• keep one thing in mind 牢记一件事• the service industry 服务业

Unit 2 Dealing with Emergencies


• Handle the traffic accident during the trip

• Handle the seriously ill or injured tourist

• Handle the tourists missing

• Handle the lost passport



• ambulance n. 救护车 • precaution n. 预防措施• submit v. 提交 • first-aid 急救• seatbelt 安全带


• scene of accident 事故现场• pacify v. 安抚 • sidewalk n. 人行道• rehabilitation works 善后工作• traffic accident 车祸


• Words and Expressions• accompany v. 伴随 • bleed v. 流血• dressing n. 纱布，敷料 • receipt n. 收据 , 发票• wound n. 伤口 • blood vessel 血管 • First-aid Kit 急救箱• the certificate of loss 遗失证明


• tourist license 导游证书 • the tour escort 领队• the national guide 全陪• bandage n. 绷带• consciousness n. 意识• Embassy n. 大使馆• tourniquet n. 止血带 • First Aid Center 急救中心• on duty 值班 • PA system 广播系统• the Public Security Bureau 公安局


• 1. You are strictly forbidden from taking photographs inside the museum.

• 2. Please stay on the marked path.

• 3. I'm sure this goes unsaid, but remember to place all trash in the garbage bins.

• 4. Please pay attention to the time. We don't want to keep the driver waiting.

• 5. Classes are in session, so we need to keep our voices down.


• 6. The bus will be leaving at 5:00 pm sharp.

• 7. You'll have some free time to look around after lunch.

• 8. Please meet back here in one hour.• 9. Do not buy anything from the street

vendors. Don’t get in trouble. • 10. It is customary in our country to tip the

friendly bus driver.


• Words and Expressions• airway n. 气道 diabetes n. 糖尿病

relief n. 缓解 , 减轻 tighten v. 拉紧accident scene 出事地点

• preexisting conditions 已有状况• acronym n. 首字母缩写词• circulation n.流通 ,循环• paralysis n. 瘫痪 spinal adj. 脊骨的 ,脊髓的 medical bracelet 医疗手环带

Chapter 10 Departure

• Unit 1 Departure Preparations

• Unit 2 Checking-in at the Airport

Unit 1 Departure Preparations


• Make airline reservations

• Reconfirm flights

• Check out at the hotel

• Learn how to make departure arrangement


Words and Expressions

• accommodation n. 住宿• confirm v. 确认• document n. 文件• instruction n. 指令• board v. 上（船，飞机等）• departure n. 出发 • gather v. 集合


• report v. 报告 • check-in 办理登记手续 • Business class 商务舱 • First class 头等舱• Air China 中国国际航空公司• Economy class 经济舱• United Airlines 美国联合航空公司


• 1. Can I book a business class ticket to Paris for May 12?

• 2. How many flights are there from Hong Kong to Tokyo?

• 3. How many weeks in advance do I have to buy to get a discount?

• 4. Is it direct or do I need to change planes?

• 5. What’s the fare for a one-way ticket to Berlin?


• 6. How do you want to fly, economy or first class?

• 7. You’ll have to be at the airport by 10:30 at the latest.

• 8. Is there a discount for a night flight?

• 9. I want to check out now. Would you get my bill ready?

• 10. May I pay by credit card?

Unit 1 Departure Preparations• Words and Expressions• bellman n. 旅店服务员 concern v. 关心

declare v. 申报 provide v. 供应 strict adj.严格的 overweight n.& adj. 超重 customs declaration form 通关申报表格

• security check 安检 collect v. 集中 convert v. 兑换 incidental n.临时支出的费用 prohibit v. 禁止 make sure 确定

• the last but not least 最后也是很重要的是

Unit 2 Checking-in at the Airport



• Check in at the airport

• Go through the security check

• Go through the customs

• Learn how to make airline announcements



• property n. 财产• domestic flights 国内航班• International flights 国际航班• reception n. 接待 ,

• In advance 预先• announce v. 宣布 • dutiable adj. 应纳关税的


• label v. 贴标签 • scale [skeil] n. 天平，秤• Customs declaration form 通关申报表格• free luggage allowance metal detector 金属检测器

• confiscate v. 没收 item n. 项目• regulation n. 规则 conveyor belt 传送带• Green pass 绿色通道

Unit 2 Checking-in at the Airport• 1. Will you please give me your ticket and

passport?• 2. How many bags will you be checking in?• 3. What do you charge for overweight kilo?• 4. Excuse me, where can I go through the

customs formalities?• 5. Please put your watch, mobile phone,

and keys into this basket before you go through the security gate


• 6. According to the regulation, you are not allowed to take dangerous articles aboard the plane.

• 7. Imitative weapons are forbidden for entry by People’s Republic of China.

• 8. Have you anything dutiable?• 9. You’ll have to pay duty on this.• 10. This camera is for my own personal

use.


• Words and Expressions • aircraft n.飞机 • fasten v. 使固定• monitor n.监视器 • strap n.带子• arrival time 到达时间• electronic devices 电子设备• emergency exit 紧急出口 • life vest 救生衣


• oxygen mask 氧气面具 • take off 起飞• Cover v. 经过，穿过 • locate v. 定位• observe v.遵守 • departure time 出发时间• emergency procedure 应急程序• in case of 万一 • local time 当地时间• table tray 托盘

谢谢！

旅游服务英语 english for tour service 主编：林 群 安锦兰 制作：李晓新 2011 年 1...

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旅游服务英语 english for tour service 主编：林群安锦兰制作：李晓新 2011 年 1...