文秘专业英语 entertaining clients unit 11 study objectives...

文秘专业英语

Entertaining Clients

Unit 11

Study Objectives

学习用英语了解客人娱乐方面的需求

学习用英语向客人介绍娱乐活动内容

了解欣赏剧院演出的基本礼仪

掌握感谢信及投诉信的写作格式与规范

Tips for Entertaining Your Clients

As a secretary, maybe you are always thinking about how to entertain your

clients so they remember you or your company, there are many ways to do

this. Here are for your reference

Game tickets or participating in outdoor sports are a time- proven strategy

but not everyone likes sports.

A dinner at a fancy restaurant is always a potential deal clincher.

Indoor recreation activities like a special party or ball are enjoyed by some

people.

Tips for Entertaining Your Clients

Try something unusual, like opera which may give your client an once-in-a-

lifetime experience. But the problem goes with opera is they don’t know

what’s going on when they attend a performance. All you have to do, really, is

to select a good piece, find out all about it, and be your customer’s guide.

Instruct them before each act, tell them the story, explain about the moments

they should pay especial attention to, throw in a couple of nuances and tips,

relate some of the piece’s history, etc.

Contents

Part One DialoguesPart One Dialogues

Part Two Useful ExpressionsPart Two Useful Expressions

Part Three Simple WritingPart Three Simple Writing

Part Four ExercisesPart Four Exercises

Part Five Social EtiquettePart Five Social Etiquette

Dialogues

Susan is asked to accompany the clients, Mr. and Mrs. Blair from USA to

enjoy a famous Beijing Opera Performance — Farewell My Concubine at

the White Swan Theater. Now they come in the theatre.

Dialogue One

S: Susan Brown T: Tony Blair J: Jennie Blair

S: This way, please. Mr. and Mrs. Blair.

T: Oh, Ladies first.

S: Thank you. Here we are. Take your seats please.

Part 1 Part 2 Part 3 Part 4 Part 5

Dialogues

Dialogue One


J: Susan, what’s the name of tonight’s ?

S: It’s a famous traditional piece of Beijing Opera —

and in Chinese, it is called as bà wáng bié jī.

T: What will the story tell us?

S: The episode is set at the end of the Qin dynasty, which ran from 221 to 206

BC. Er-shi has lost control of the nation, and the

oppressed people have taken up arms in rebellion against the evil ruler.

Farewell My Concubine2

2. 霸王别姬

The despotic Emperor3

3. 专制的暴君

theatrical piece1

1. 剧目

Dialogues

Dialogue One

The country as a few heroes emerged

from the chaos to proclaim themselves kings. Among them, two great military

leaders contended for supremacy, Xiang Yu, the King of Chu, and Liu

Bang, the King of Han. In a crucial battle with his rival, Liu Bang, in 202

BC, Xiang Yu is caught in an encirclement. His troops run out of food, and

when they hear their native songs sung by the enemy encamped around them

they are convinced that their homeland has been occupied and their

countrymen have joined Liu Bang.


broke into separate spheres of power4

4. 权利四分五裂

Dialogues

Dialogue One

Xiang Yu feels that the end is near and drinks with his favorite

concubine Yuji for the last time. Yuji for him.

Then she cuts her own throat with his sword. , Xiang Yu

fights his way to the Wujiang River and, when all his men have fallen, takes

his own life.

T: Sounds like a beautiful, solemn and stirring epic

S: That’s right.


performs a sword dance5

5. 表演舞剑

Grief-stricken6

6. 悲伤过度的

Dialogues

Dialogue One

J: Susan, it’s said that Beijing Opera is your national opera, isn’t it?

S: Yes, it is. And it is proclaimed by to be one of the world’s

T: We once heard about it in the Chinatown of San Francisco, but actually we

Americans know very little about it.

J: What’s more, its facial make-up, costumes, head-dresses, the singing and

acting are very strange to us.


UNESCO7

7. 联合国教科文组织

“Masterpieces of the Oral and Intangible Heritage of Human Beings8”.

8. 人类口述和非物质遗产代表作

Dialogues

Dialogue One

S: It’s understandable because Beijing Opera has such a long history than

most of other operatic forms in China. It has been existing over 200

years.

T: No wander it is so popular in your country.

T: Susan, what does that painted face represent?


Dialogues

Dialogue One

S: Oh, Painted face is called as

. Each role, according to their sex, age

and disposition, is characterized by different designs.

T: So the audience can easily tell what kind of character an actor is

performing.

S: Yes, you said it.

J: Sounds so fantastic!


“Jin” which represents a rough, frank

character in the opera. And female roles are called as“Dan”, male roles are

“Sheng”, and clowns are “Chou”9

9. “ 净”代表剧中粗犷､率直的角色｡女角儿被称为“旦” , 男角儿为“生” , 丑角儿为“ 丑”｡

Dialogues

Dialogue Two


Susan is asked to accompany the clients, Mr. and Mrs. Blair from USA to

enjoy a famous Beijing Opera Performance — Farewell My Concubine at

the White Swan Theater. Now they come in the theatre.

S: Susan Brown T: Tony Blair J: Jennie Blair

S: Mr. and Mrs. Blair, both of you are , I guess maybe you

are sport fans, aren’t you?

J: Yes, we are.


in very good shape1

1. 体形很好

Dialogues

Dialogue Two


S: Mr. Blair, you must be very tired after these days’ busy work at the

exhibition. Would you like to relax yourself a little bit?

T: That’s great. During the past four days, I have been up to my neck and I’m

beat. What do you suggest?

S: Do you like to do some setting-up exercises?

T: God, you have . Why not? Jenny

what’s your opinion?

taken my word right out of your mouth2

2. 你正好说出了我想说的话

Dialogues

Dialogue Two


J: OK, I’d love to. But where shall we go?

S: I am told there is a newly-opened modern recreational center in our city

let’s go.

(After a twenty-minute drive, they arrive over there.)

S: Here we are, come in please.

J: Gosh, It’s so big inside.

Dialogues

Dialogue Two

S: Yes, it’s a with all the latest recreational sports

apparatus — treadmills, leg extension, incline trainer, abdominal bench,

calf, chest press, cycling equipment, and that sort of things. And on the

second floor, there are some other special training rooms, like yoga

aerobics, swimming-pool and karate, etc.

T: Sounds so interesting. OK, come on, Susan and Jenny, let’s

. I’ll try from this cycling equipment firstly and I like

the feeling of riding bicycle.


well-equipped gymnasium3

3. 一个设施完备的健身房

get to start working out4

4. 开始做健身运动

Dialogues

Dialogue Two

J: Well, I prefer Yoga at this moment. You know, I’m a Yoga fan. How about

you, Susan?

S: Me too. But why do you like it so much?

J: The majority of practitioners of yoga are primarily interested in improving

health and fitness. But for the Indians, maybe their ultimate goals are to

S: Getting physical immortality? Maybe it is just a good wish in their heart.

(After one hour’s exercises, they meet again.)


get physical immortality5 .

5. 达到一种永恒的身体健康状态

Dialogues

Dialogue Two

J: Hey, Tony! What’s your feeling now?

T: Very good. But Susan, is there a sauna room here?

S: Yes, there are two excellent saunas on the second floor. By the way

towels and finish sauna soap. And afterwards you

can relax with beer or soft drinks and some pastries in the After-Sauna

Room, and enjoy the light music.

T: Wonderful. Thank you for taking us to such a good place, You see, comb-

ining exercise with the diet may be the most effective way to lose weight.

S: That’s right.


there’s a free supply of6

6. 免费供应

Dialogues

New Words

aerobics [] n. 有氧操

apparatus [] n. 装置 , 器具

calf [] n. 小腿训练机

concubine [] 妾 , 妃子 , 情人

costume [] n. 服装 , 剧装

crucial [] a. 关键的 , 决定性的

despotic [] a. 专横的 , 暴虐的

emerge [] v. 出现


Dialogues

New Words

encamp [] v. 宿营 , 扎营

encirclement [] n. 包围

epic [] n. 史诗 , 叙事诗

gymnasium [] n. 体育馆 , 健身房

immortality [] n. 不朽

intangible [] a. 无形的

karate [] n. 空手道

practitioner [] n. 联系者 , 从业者


Dialogues

New Words

proclaim [] v. 宣称

rebellion [] n. 叛乱 , 反抗

recreational [] a. 休养的 , 娱乐的

sauna [] n. 桑拿

sphere [] n. 范围 , 领域

stirring [] a. 活泼的

supremacy [] n. 至高 , 主权

sword [] n. 剑 , 刀


Dialogues

New Words

theatrical [] a. 戏剧的

treadmill [] n. 踏车 , 跑步机

troop [] n. 军队

yoga [ ] n. 瑜珈

abdominal bench 腹部训练椅

be beat 累垮了

chest press 胸部推举机

cycling equipment 健骑机


Dialogues

New Words

incline trainer 上斜跑步机

leg extension 腿部伸展机

setting-up exercises 健身运动

sports apparatus 体育器械

up to one’s neck 忙得不可开交


Dialogues

Word Bank

acrobatics and circus 杂技和马戏 get in shape 做健身运动at the dancing hall 在舞厅 at the bar 在酒吧at music hall 音乐厅 at nightclub 夜总会at the theater / musical hall 在剧院 / 音乐厅bowling 保龄球 billiards 台球 snooker 斯诺克台球 croquet 门球go kart 玩卡丁车 go sightseeing 观光listening to symphony 听交响乐 picnic 野餐spending holidays度假


Dialogues

Word Bank

surfing the internet 上网 playing chess 下棋gymnastics 体操taking a walk and jogging 散步与慢跑boating and fishing 划船与垂钓mountaineering and rock climbing 登山与攀岩skating 滑冰 hiking 远足singing Karaoke 唱卡拉 OK squash 壁球watching circus performance 看马戏表演visiting an art exhibition 参观艺术展览water sports and seaside games 水上和海滨游乐项目whitewater rafting 水上漂流 X-game 极限运动


Useful Expressions

城市人越来越喜欢上网吧｡

1. The cyber cafe has won increasing popularity among city people.

听一场完美的音乐会或欣赏一场舞剧确实是一种令人难忘的经历｡

2. Enjoying a perfect concert or a dance-drama is really an unforgettable

experience.


For Describing Recreational Activities

人们在唱卡拉 OK时是如此地投入 ,以致于他们完全没有顾及别人的感受｡

3. When people sing Karaoke, they are so intoxicated with their own singing

that they never care how others are feeling.

Useful Expressions


你可以去健康俱乐部进行瘦身运动 , 很多坐办公室的人都很热衷于它｡

4. You may get in shape at a health club, which is a popular activity for office

workers.

打高尔夫球是有钱人玩的一种很奢侈的运动｡

5. Playing golf is a luxurious form of recreation for wealthy consumers.

玩卡丁车是一种很刺激的运动｡

6. Go Kart is a very stimulating sport.


Useful Expressions


中国音乐很成熟也非常精彩 , 有着独特的风格和乐器｡

7. Chinese music is so mature and marvelous, which has unique style and

musical instruments.

现在的年轻人都非常喜爱极限运动 ,因为他们都把它看成是在体力和脑力方面挑战自我的一种方式｡

8. X-games are really in vogue among young people because they take the

games as a way to challenge themselves, physically and mentally.


Useful Expressions


人们都喜欢与水亲近 ,水上运动能将他们带进碧蓝的水域､金色的沙滩､高高

的椰子树林 ,让他们看到躺在五彩缤纷的遮阳伞下看日出､日落的皮肤黝黑的

泳者｡

9. People love to be close to the water and the water sports bring them into

the blue water, the golden sand, tall coconut trees, dark-skinned swimmers

under the shadow of colorful umbrella watching the sunrise and sunset.


Useful Expressions


喝茶能让人明目､提神 ,饮茶的传统已完全融入到了几乎每一个中国人的生活

中｡而商人和老人则是茶楼的常客｡

10. Drinking tea helps to improve eyesight and increase alertness, the custom

of drinking tea is deeply ingrained in almost every Chinese. But

businessmen and the elder are teahouse frequent visitors


Useful Expressions

Talking About Entertainments

你确实对流行音乐很有欣赏力｡

1. You really have an ear for pop music.

我想你常常跳舞吧｡

2. I suppose you dance much.


只是为了消遣一下｡

3. Just for entertainment.

你需要去运动锻炼一下｡

4. You need to workout.

Useful Expressions


我喜欢各种健身活动 ,像大多数的体育运动 ,去体育馆活动之类的事情｡

5. I like lots of different keep-fit activities like that — most sports, going to the

gym, that kind of thing.

棒球是我最喜欢的体育运动｡你最喜欢的是什么 ?

6. Baseball is my favorite sport. What’s your favorite?

我建议我们今晚我们去看一场拳击比赛 ,那会很精彩的｡

7. I suggest us to go to a boxing match this night. It will be a good fight.

我喜欢钓鱼和打猎 ,但是不喜欢游泳｡

8. I like fishing and hunting,but I don’t like swimming.


Useful Expressions

今天下午你有兴趣去看赛马吗 ?

9. Would you be interested in going to the horse races this afternoon?


你闲暇时做什么 ? 你有什么爱好吗 ?

10. What do you do for recreation? Do you have a hobby?


Sample Writing

Section 1: A Letter of Thanks

Always send notes or thank-you letters in the following situations

for sympathy letters, flowers, or cards

to the hostess after a party that was hosted in your honor

for gifts that were received by mail

after being entertained by your boss or your business partners

gifts received during a hospital stay

after being hosted as a houseguest

for notes or gifts of congratulations.


Sample Writing

请记住在下列情形下务必要及时写一张便条或者寄上一封感谢信以表谢意当收到表示同情之意的信函､花束或者卡片时 ;

当女主人专门为你举办了一个晚会时 ;

当收到了邮寄的礼品时 ;

当你的老板或者生意伙伴给你安排了娱乐活动时 ;

住院收到了礼物时 ;

当被主人在家里款待时 ;

当收到表示祝贺的便条或者礼物时｡


Section 1: A Letter of Thanks

Sample Writing

Sample


Dear Sirs,

Having been guided on a tour of your St. Petersburg plant by Mr. Kingsley, I must say

that I am thoroughly impressed with your operations and personnel. I don’t believe I

have ever viewed a more efficient, smooth running, and cost efficient program such as

yours. I was particularly impressed with the procedure you have implemented to

monitor quality control.

Sample Writing

Sample


All of your employees were extremely courteous and went out of their way to explain

various functions and answer my inquiries. I would be most appreciative if you would

extend a special thank you from me to Mr. Kingsley for showing me every courtesy,

including a delightful lunch at the Boar’s Club.

I shall be presenting my findings to my associates on the 30th, and will let you know

what develops.

Yours sincerely

Henry Smith

Henry Smith

General Manager

ABC Company

Sample Writing

A report is divided into five areas:

Terms of Reference: This section gives background information on the reason

for the report. It usually includes the person requesting the report.

Procedure: The procedure provides the exact steps taken and methods used for

the report.

Findings: The findings point out discoveries made during the course of the

report investigation.

Conclusions: The conclusions provide logical conclusions based on the

findings.

Recommendations: The recommendations state actions that the writer of the

report feels need to be taken based on the findings and conclusions.

Reports should be concise and factual. Opinions are given in the

“conclusions” section.


Section 2: A Business Report

Sample Writing

通常一份报告包括 5 个部分 :

授权调查范围 : 此部分交代报告写作的背景 , 说明何人要求写此报告｡过程 : 说明写该报告的具体步骤和调查方法｡成果发现 : 交代该报告在调查过程中的新发现｡结论 : 依据新发现作出的合乎逻辑的结论｡推介 : 报告人依据新发现和结论感觉有必要采取的行动｡报告需要简明､实事求是｡在结尾部分要表述观点｡


Section 2: A Business Report

Sample Writing

Sample


Terms of Reference

Margaret Anderson, Director of Personnel has requested this report on

employee benefits satisfaction. The report was to be submitted to her by 28th June.

Procedure

A representative selection of 15% of all employees were interviewed in the

period between April 1st and April 15th concerning

1. Overall satisfaction with our current benefits package

2. Problems encountered when dealing with the personnel department

3. Suggestions for the improvement of communication policies

4. Problems encountered when dealing with our HMO

Business Report

Sample Writing

Sample


Findings

1. Employees were generally satisfied with the current benefits package.

2. Some problems were encountered when requesting vacation due to what is

perceived as long approval waiting periods.

3. Older employees repeatedly had problems with HMO prescription drugs

procedures.

4. Employees between the age of 22 and 30 report few problems with HMO.

5. Most employees complain about the lack of dental insurance in our benefits package.

6. The most common suggestion for improvement was for the ability to process

benefits requests online.

Business Report

Sample Writing

Sample


Conclusions

1. Older employees, those over 50, are having serious problems with our HMO’s

ability to provide prescription drugs.

2. Our benefits request system needs to be revised as most complaints concerning in-

house processing.

3. Improvements need to take place in personnel department response time.

4. Information technology improvements should be considered as employees become

more technologically savvy.

Business Report

Sample Writing

Sample


Recommendations

1. Meet with HMO representatives to discuss the serious nature of complaints

concerning prescription drug benefits for older employees.

2. Give priority to vacation request response time as employees need faster approval

in order to be able to plan their vacations.

3. Take no special actions for the benefits package of younger employees.

4. Discuss the possibility of adding an online benefits requests system to our

company Intranet.

Business Report

Exercises

Listen to the following passage carefully and fill in the blanks according

to what you hear.

1. Listening.

The ability to entertain clients is one of the best skills to have in any

corporate setting. If you impress your clients, it means 1

and other perks 2 . The trick to entertaining clients is to find

out 3 and make sure that they 4

while in your company. With some preparation, you can have a lot of fun

5


what they enjoy doing _____________________

repeat business ________________

down the road ________________

have a good time _________________

entertaining clientsentertaining clients ___________________.

Exercises

1. Listening.


6 . Taking clients out 7 is a basic and

expected part of entertaining. A nice meal sets the stage for great conversations

and potential business deals. Find out if they have any dietary restrictions

8 to ensure that they will have a good time.

9 . Depending on where you live, you

could entertain your clients with a round or two of golf, or by getting them

courtside seats at an NBA basketball game.

Feed them _____________

before making reservations _________________________


to what you hear.

to a nice dinner _______________

Take them to a sporting event ___________________________

Exercises

1. Listening.


10 . It’s disappointing when you take a business

trip to another city and don’t have a chance to 11

So entertain your clients by taking them to the best local restaurant or even to the

lake 12 under the stars.

13 . If you take the time to get to know your clients,

you may be able to 14 to entertain them.

They may love to go skydiving, go snorkeling or attend a rock concert if they’re the

adventurous types.

Show them around your city_______________________


to what you hear.

for a casual dinner _________________

take in some of the local flavor __________________________

Think outside the box ____________________

come up with some creative ways ______________________________

Exercises

2. Role play.

Imagine yourself to be a national music fan. One day you accompany one of

your clients to enjoy a Chinese National Musical Instruments Concert, your client

is so curious about those musical instruments and compositions. So you are

asked to talk about them.


Exercises

3. Interpret the following Chinese expressions and complete the dialogue.

A: Hello, Mr. Simon. 1

( 你这两天真是太辛苦了 )!

B: Yes, 2 ( 真想好好放松一下 ),you know,

3 ( 不是所有人都喜欢工作 ),but everyone

likes to play.

A: Yes,you are right. Do you like sports?

B: Yes, I like it. 4 ( 如果你想强身健体的话 )

or 5 ( 与朋友们开心 ), participating sports

games is a good choice.


You did a very hard job during the past two days ____________________________________________!

I do hope to relax myself _________________________,

not all people like to work ___________________________,

to have fun with your friends ___________________________,

If you like to build up your health _____________________________,

Exercises

3. Interpret the following Chinese expressions and complete the dialogue.

A: What are your favorite sports?

B: Well, I like 6 (棒球和足球 ).

A: It’s said baseball is 7 ( 美国的民族体育项目 )

and some American boys 8

( 在 5~6岁就开始打棒球 ).

B: That’s right, and there are many 9 (棒球迷 ) in America.


the national sport in the US __________________________

baseball and football _______________________.

baseball fans ________________

begin to play it at 5-6 years old _______________________________.

Exercises

4. Practical Writing.

Task 1: Please write a letter of thanks according to the information given below.

Your supplier, Mr. Tom Black, invited your boss and you to have a dinner

last night. Now you are asked to write a letter of thanks in the name of your boss to

express thanks for his hospitality and tell him how nice the dinner is. Besides,

please tell him how you value the long-established business relationship with his

company and look forward to increasing business in the future.


Task 2: Please write a business report according to the information given below.

Try to use all the ways available to make a research on the Organizations’

Satisfactory Degree Towards Secretary Graduates from Higher Vocational College

in Your Province from the Year 2005~2008. Pay attention to the five parts of a

business report,with 300 words or so.

Exercises

5. Reading Activity.

A recent study quoted in The Times calculated that it costs between 4~6

times to sell to a new customer than it does to an existing one. So, a little

investment in these people can go a long way to strengthening your bottom line.

We know from experience that the more motivated and inspired your clients

are by working with you as a company, the more likely they are to remain loyal.

This loyalty not only ensures that they will still be doing business with you this

time next year, but promotes the effective delivery of your message to other

companies, leveraging more business for your company without you having to

lift a finger, never mind increasing your marketing spend.


Exercises


The ability to entertain clients is one of the best skills to have in any

corporate setting. If you impress your clients, it means repeat business and

other perks down the road. The trick to entertaining clients is to find out what

they enjoy doing and make sure that they have a good time while in your

company. With some preparation, you can have a lot of fun entertaining clients.

1. Feed them. Taking clients out to a nice dinner is a basic and expected

part of entertaining. A nice meal sets the stage for great conversations and

potential business deals. Find out if they have any dietary restrictions before

making reservations, to ensure that they will have a good time.


Exercises


2. Take them to a sporting event. Depending on where you live, you could

entertain your clients with a round or two of golf, or by getting them courtside

seats at an NBA basketball game.

3. Show them around your city. It’s disappointing when you take a

business trip to another city and don’t have a chance to take in some of the local

flavor. So entertain your clients by taking them to the best local restaurant or

even to the lake for a casual dinner under the stars.

4. Think outside the box. If you take the time to get to know your clients

you may be able to come up with some creative ways to entertain them. They

may love to go skydiving, go snorkeling or attend a rock concert if they’re the

adventurous types.


Exercises


1. According to the text, costs less than a new one.

2. The more motivated your clients, the more they might be.

3. One strategy to attract loyal clients is

4. The way to please clients is to and make sure

that

5. Some recreational activities are mentioned to entertain your clients, which

include and

Please fill in the blanks according to what you have learnt from the passages.


to sell to an old client ____________________

loyal _________

sightseeing___________,

find out what they enjoy _______________________

to increase market spend ________________________.

they have a good time while in your company _________________________________________.

dinner__________, sports__________,

some other adventurous ones__________________________.

Social Etiquette

We want everyone who attends a live theatre performance to thoroughly enjoy

that performance. Below are a few items that if followed, will greatly enhance the

experience for all concerned.

Please remember that this is not a movie. The people on the stage can hear

and see you. Your reactions fuel them. Your negative actions can also affect

them. Although you may never see this reaction, because being performers, they

are skilled at hiding them, you are affecting them. The performers and all those

people behind the scenes have worked very hard to create an evening of

entertainment for you. Please show them the respect they deserve.


Theatre Etiquette

Social Etiquette

Also remember that the people sitting near you did not come to hear your

conversation with your buddy, either in the theatre or on the phone. They did not

come to hear you rattle paper or your kid fuss. They came to enjoy the

performance.

Cell Phones, Don’t let them ring or buzz during a performance. Do not

speak on them during a performance. If you must take an emergency call leave

the auditorium and only begin speaking to your caller once you are away from the

rest of the audience.


Theatre Etiquette

Social Etiquette

Coming and Going, Please do not enter or leave the auditorium during a

performance unless it is an emergency. Please arrive before the performance

begins. The time posted is the time the show actually starts,there are no

commercials or previews, It is the option of the theatre to prevent audience

members from entering the auditorium until intermission or at least a scene

change.


Theatre Etiquette

Social Etiquette

Noises, You may not notice it, but candy or cough drop wrappers, whether

unwrapped quickly or slowly, make a lot of noise, Please don’t unwrap them

during the performance. If you suspect you will need one, have a supply on hand

already unwrapped.

Now for some Dos

Do laugh in the appropriate places.

Do applaud with enthusiasm in the appropriate places.

Do tell all your friends, after the show, what a great time you had.


Theatre Etiquette

Social Etiquette

Group Disccussion

Suppose there is a group of American clients who are visiting your company, they

will stay in your city for four days among which the three nights and one day will be free,

your boss ask you to make a good plan to entertain them. Please search online for all

the interesting places and recreational activities which are available in your city and

decide what to choose, the following pictures are provided just for your references.

Please give an explanation to your boss for your choices.


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文秘专业英语 entertaining clients unit 11 study objectives...

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