(wk1961@hanmail.net)

1.1 1.2

: IT , , , : IT !, , ! : ,

, !! , 1+1=2 (X) 1+1=1 (O), 1+1=2 (O) 1 1, 1 2

,

2.1

, , , , () (, sight), (, touch), (), (, smell), (, hearing) (, sensation) () (, perception)

(, cognition) ()

? = + = + = ( + ) + ( + )= + = in + form + ation

()= ?==++++

) - (2-1 ) ) (Books) K[S] + I = K[S+S] (K[S] , I , S

[2-1] , , *: Davenport(1997), Huber(1996), (2004) ()(time) / (Vol.)/

(Knowledge) = (K1)+ (K2)+ (K3) + (K4)+ (K5) Know-how Know-how , Software, [2-2] [2-3]

SECI(Socialization, Externalization, Combination, Internalization)IGIIIIIGGGGOIGOII(S)(E)(I)(C) (Originating ba) (Interacting ba) (excercising ba) (cyber ba)* I: Individual G: Group O: Organization[2-4]

(, , )

90% : ) () () (), (, ), () 3(, , ) , ) ? , ,

(, , , , ) : 15% () = ( ) ( ) () ( ) (, Synesthesia) (masking) ,

() : , , , , ( ), : ( , (), () , )

, , , , . 0 0 , 10

- : :

( 5439) , , .

( , , )

: (), () : () : () ) ( ) : (), () : ,

: (, , , , , , , , , , , )

(3-1)

/ / ?(X, O, >, , , , , , , , , DownBottom-UP, Mutual? (X, O, >,

(3-2)

From To - - - ---, , ?(X, O, >, , , Down-Bottom-Up-Mutual?(X, O, >,

() ( )3.2

() - ? ?- ?- ?- ( ) ? .- .- .- PC .- .- - -

[3-1] / ?, , / ?

(Issue5)(3-3)

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3.3 SERI

- .

- .

- .

- , , . - - () / - (/) - CKO - ()

- .- .-

3.3 SERI

3.3 SERI

3.3 SERI 3P6C 3P6C

(People) (Process) (Platform)(Cognition)/ / (Container) -, , ,, , , , /(Content) , / /(Communication) , (Collaboration) , , (: )(Creation) , , , CRM, )

3.3 SERI 1 - Help-Desk (3-5) Help-Desk , ,

: DB . : , , , , ( DB, CD-ROM, DB, KERIS DB, , , DB), (, , , /), (, , ), (, , ) : . : , , , /, , , (, , ), feedback( : , , , ), feedback(: , , ), feedback( ) : . : ( , ), research front: planning report, interim report, final report, final report, pre-print, , , . : . : (), (proceedings), //, /EXPO My Library : , . : , , , , , , CD-ROM , , , , , , , , , (SDI), , ( ),

: . (Q/A), FAQ, , ()

2 - My library , , [3-2]

3- Information Center & library 3- - Information Center &librarian [3-3] 3-library 3-librarian

(4)[3-4] A

()B

()C

()D

()

= (Ability) + (Mindset) + (Opportunity) (Performance) , , A () : 2% !? () : & &

B , , () & & ,

C , (?) () ( ) , & & & () & ( )

D , , , () & ( ) & & ? (, ), , & ( ) (, ), ,

(Socialization Information Center) A ( )From (, , , ) & To (, tacit knowledge) B, C, D ( ) / >[][]

(Externalization Information Center) From (, , , , & (, , )) (, (, , , ), ) , , To () B : ! C : , & ! D : (), , , >[][]

(Combination Information Center) , , , FromTo & B : C : D : , & , A : , ( )[][]

, () () () ()Eureka ( & )[3-5]

Mind heart

( ), ,

Mind-Information CenterMind heart : , , , , : , , , ,

Mind-Information CenterMind heart ( ) () ( )

. . , 2006. ? (4/2), 2003, pp.55-78. ? (4/2), 2003, pp.55-78, . . , 2004, . . , 2004, . . (2004). . , 2008. (). . (B) , 2007. . (2/2), 2004, pp.153-157. . . . M&B, 2003.. : . , 1999Nonak, I., and Takeuchi, H. The Knowledge-creating company. New York: Oxford University Press. 1995.

Thank You!