1 marek klos - czechbots“average time saving per chatbotinquiry when compared with traditional...
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1.200.000.000Počet uživatelů Messengeru
2.320.000.000Počet vlastníků smartphonů
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4.800.000Počet uživatelů Facebooku v ČR
6.120.000Počet vlastníků smartphonů v ČR
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94%Trafficu na chatovacích platformách je mobilní
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“Average time saving per chatbot inquiry when compared with traditional call centers is 4+ minutes in chatbots for the banking &
healthcare sectors.”(Juniper Research)
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51%
46%50%
Požaduje dostupnost 24/7
Preferuje chat před mailem
Preferuje chat před telefonem
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59%
Jaká část německýchuživatelů by v customercare upřednostnila botapřed člověkem?
Zdroj: LivePerson
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NABÍDNĚTE UŽIVATELŮM SVOU SLUŽBU TAM, KDE SE BĚŽNĚ POHYBUJÍ
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VHODNÉ POUŽITÍ
Customer care Banking Průvodce
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PROČ TEĎ?
• Stroje umějí rozpoznat obsah textu
• UI chatu se přizpůsobilo botům
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STOJÍME NA ZAČÁTKU
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Zdrojehttps://getvoip.com/blog/2017/04/21/the-current-state-of-chatbots-in-2017/https://www.juniperresearch.com/resources/infographics/chatbots-infographic-key-statistics-2017https://www.statista.com/statistics/325926/monthly-app-downloads-of-us-smartphone-users/https://www.statista.com/statistics/276623/number-of-apps-available-in-leading-app-stores/https://www.statista.com/statistics/417295/facebook-messenger-monthly-active-users/https://www.slideshare.net/3x14159265/bot-trends-2017https://www.comscore.com/Insights/Presentations-and-Whitepapers/2016/The-2016-US-Mobile-App-Reporthttps://insights.ubisend.com/2016-mobile-messaging-report https://developers.facebook.com/docs/messenger-platform/guideshttps://www.theregister.co.uk/2017/04/19/chatbots_facebook/https://chatbotsmagazine.com/trends-driving-the-chatbot-growth-77b78145bachttps://dotekomanie.cz/2017/03/google-pocet-cechu-pripojenych-k-internetu-ze-trech-vice-zarizeni-se-od-roku-2012-zdesetinasobil/http://newsfeed.cz/cesky-facebook-v-q1-2017-hlasi-48-milionu-uzivatelu-mesicne/
+ The 2016 U.S. Mobile App Report
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