未来的企业信息化

WWW . UFSOFT . COM 股票代码： 600588

未来的企业信息化未来的企业信息化何经华何经华

用友软件股份有限公司总裁用友软件股份有限公司总裁 (CEO)(CEO)


The Facts & FiguresThe Facts & Figures

• Volatility - Fortune 500

1970 - 80 32% Gone1980 - 90 47% Gone1990 - 98 54% Gone

---- Build to LastBuild to Last

-- The GE Way-- The GE Way


Competitive StrategyIs To

Create A Non-Replaceable Position

Competitive StrategyIs To

Create A Non-Replaceable Position


Information Driven EnterpriseInformation Driven Enterprise

– Faster Information

– Exception Information

– Comparative Information

– Access from Anywhere

IntelligenceIntelligence

Facts Facts

KnowledgeKnowledge

Information Visibility &

Intelligence


Ideal Corporate in 21Ideal Corporate in 21stst Century Century

++ ++Frontend

Built-To-Order(BTO)

Mass customizationNegative DSO/inventory

Built-To-Order(BTO)

Mass customizationNegative DSO/inventory

Anything • Anyone • Anytime • Anywhere • Any touchpoint

Anything • Anyone • Anytime • Anywhere • Any touchpoint

Self-ServicePortals

Backend

Just-In-Time(JIT)

Time efficiencyCost optimization

Just-In-Time(JIT)

Time efficiencyCost optimization

Distribution

ManufacturingOut-sourcing

Service

“ No-end”

Lifetime Value Mgmt(LVM)

Recurring relationshipsLoyalty/Retention

Lifetime Value Mgmt(LVM)

Recurring relationshipsLoyalty/Retention


What Is Business Ecosystem?What Is Business Ecosystem?

Supply: b2BSupply: b2BIVC: b2B2cIVC: b2B2c

IVC: b2B2bIVC: b2B2b

IVC: B2b2eIVC: B2b2e

IVC: B2b2cIVC: B2b2c

IVC — Integrated Value Chain

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Workplace: B2eWorkplace: B2e

Demand: B2c

Demand: B2c

Demand: B2bDemand: B2b

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ee

BB

cc

How do you e-enable all your key How do you e-enable all your key relationships?relationships?


What’s Your Position?What’s Your Position?

全球化全球化

信息信息

化化

弱势的企业弱势的企业全球化企业全球化企业

信息化企业信息化企业优势的企业优势的企业


Success StoriesSuccess Stories

信息信息

化化FedexFedex

DellDell

GEGEMSMS

CiscoCisco

WalmartWalmart

SchWabSchWab

IBMIBM

全球化全球化


Competitive Advantage is based on the Speed Competitive Advantage is based on the Speed of Changesof Changes

全球化全球化

信息信息

化化

电信电信

证券证券银行银行

保险保险

电子电子服装服装零售零售

电力电力汽车汽车医药医药

房地产房地产钢铁钢铁


Financial EnterpriseFinancial Enterprise

Financial Services EcosystemFinancial Services Ecosystem

ChannelsATM

BranchCall Center

WebAgents

ChannelsATM

BranchCall Center

WebAgents

AdministrationAdministration

Back officeBack office

Product Management

DepositsDepositsCredit cardCredit card

MortgageMortgage

LoansLoans

InvestmentsInvestmentsCash managementCash management LCLC

B2C Products

B2B Products

InsuranceInsurance

BrokerageBrokerage

Mutual fundsMutual funds ……

……

Control/Compliance

ProductmarketingRisk

managementConsumersConsumers

BusinessesBusinesses

InvestmentProviders

InvestmentProviders

InformationProviders

InformationProviders

MROProviders

MROProviders

ClearingHousesClearingHouses

Marketing

SellingCustomer care

Settlement

Trading

Indirectprocurement

Informationaggregation


40

50

50

23

20

23

41

55

68

17

10

24

14

34

52

48

0

20

20

30

9

Cost reduction

Customer service/retention

Sales

Information distribution

Customer acquisition

Competitive pressures

Customer demand

Reasons for undertaking online initiatives %

Source: Ernst & Young/ Midspring, 1999; 29 banks, 22 insurance companies, and 10 brokers

Reasons to Computerize/Go OnlineReasons to Computerize/Go Online

Banks

Insurance companies

Brokers and diversified financial services%


Cost Per TransactionCost Per Transaction

Teller Call Center

ATM Internet $0.00

$0.20

$0.40

$0.60

$0.80

$1.00

$1.20

Teller Call Center

ATM Internet

Cost per Transaction


Critical Survival FactorsCritical Survival Factors

• Cost SavingCost Saving

• Productivity ImprovingProductivity Improving

• Knowledge/Information SharingKnowledge/Information Sharing

• Competitive Advantage GainingCompetitive Advantage Gaining

• Customer Retention/SatisfactionCustomer Retention/Satisfaction

Services become the key differentiatorServices become the key differentiator


Business Drivers vs. Business ModelBusiness Drivers vs. Business Model

BestPeople

BestPractices

Techn-ology

Strategy

EnterpriseVision

Global CompetitionGlobal Competition

SupplyChain

Info.ValueChain

SupplyChain

Info.ValueChain

ChangeMgmt.

KnowledgeMgmt.

ChangeMgmt.

KnowledgeMgmt.

Innovation ManagementInnovation Management


ERP DefinitionERP Definition

ERP was defined by the Gartner Group as

Enterprise Resource Planning

Derived from

70’s MRP (Material Requirement Processing) and

80’s MRPII (Manufacturing Request Planning)

A new way to look at business

To capitalize on emerging information technology


ERP True ValueERP True Value

Seamlessly integrate all your internal and Seamlessly integrate all your internal and

external processesexternal processes

The system can really reflect your business The system can really reflect your business

strategies, tactics and processes - Managementstrategies, tactics and processes - Management

Enable your 4 key relationship (corporate, Enable your 4 key relationship (corporate,

customers, employees and suppliers) at customers, employees and suppliers) at

information levelinformation level

In the long run, you can create your own best In the long run, you can create your own best

practices & re-define industrypractices & re-define industry

The Way The Way Business Business

Competes Has Competes Has ChangedChanged

The Way The Way Business Business

Competes Has Competes Has ChangedChanged


What changed?What changed?

• The market, the customers and the The market, the customers and the competition have changedcompetition have changed

• 企业信息化后企业信息化后 , , the traditional services the traditional services have been re-definedhave been re-defined

• IT technology will be a key differentiatorIT technology will be a key differentiator


The Computing Environment - The Computing Environment - First generation: the mainframeFirst generation: the mainframe

MainframeMainframe

AutomationClosed BatchFragmentedUser hostile


The Computing Environment - The Computing Environment - Second generation: client-serverSecond generation: client-server

MainframeMainframe

PCPC

User friendlyStreamlined processesOpen & On-line

But

ComplexityDeployment costsInternal focus


The Computing Environment - The Computing Environment - And now: the Networked SocietyAnd now: the Networked Society

MainframeMainframe PCPCInternetInternet

Universal accessEasy deploymentExternal focus


To compete To compete you must you must fundamentally change fundamentally change how you do businesshow you do business

Change how you manage Change how you manage customerscustomers

Streamline your business Streamline your business processesprocesses

Improve how you use Improve how you use informationinformation


Today’s BusinessToday’s Business

• Today’s business will not be competitiveToday’s business will not be competitive– Inefficient Administrative ProcessesInefficient Administrative Processes– Internally focused, not customer/supplier focusedInternally focused, not customer/supplier focused– Limited Business IntelligenceLimited Business Intelligence– Local implementations, not globalLocal implementations, not global

Paper Manual Entry

Print Approve Manual re-entry


Tomorrow’s e-businessTomorrow’s e-business

• Tomorrow’s e-business will compete differentlyTomorrow’s e-business will compete differently– Streamlined Self-Service Processes– Customer and supplier focused – Complete Business Intelligence– Global Implementations

SelfService

Online Approvals

Self Service

Streamlined business processes

Lower Cost Superior Customer

Service


信息化信息化 EnterpriseEnterprise

Partners

10-100X

0.1X

100-1,000X

Business Customers

X

Employees

Specialists

Consumers

1,000-10,000X

B2E

B2B

B2C


Where did Dot.com go?Where did Dot.com go?

The Dot.com has been internalizedThe Dot.com has been internalized


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SearsSears

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ee

BB Demand: B2c

Demand: B2c


Establishing our thriving e-business ecosystem so as to become the leading “click-and-Establishing our thriving e-business ecosystem so as to become the leading “click-and-mortar” company is all we’re going to do in the next few years.mortar” company is all we’re going to do in the next few years.

Jerry Miller, CIO, Sears Roebuck & Co.Jerry Miller, CIO, Sears Roebuck & Co.

Consumers = Millions

Stores = 1,000+

Benefit #1Increasedonline AND offlinesales

Benefit #2EnhancedCustomer

relationships


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BuildNetBuildNet

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ee

BB Demand: B2c

Demand: B2c


IVC: b2B2bIVC: b2B2b

Consumers = Millions

Builders = 100,000+

Distributors = 10,000+Manufacturers = 1,000+

Supply: b2BSupply: b2B

Our mission is to become the “Dell Computer” for the building industry.Keith Brown, Chairman, BuildNet

Benefit #1Reduce$100Bexcess inventory

Benefit #2Enhance

pre/post salesrelationships


用友用友 is committed to provideis committed to providethe ERP solutions & servicesthe ERP solutions & services

that fit that fit Chinese enterprises needs soChinese enterprises needs soyou can compete globally !!! you can compete globally !!!

Finally …Finally …


Enable Enable EnterpriseEnterprise Thank You !!Thank You !!

未来的企业信息化

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