Abhishek Y Shah

FF-2,Janki Apartments, Plot No:-400 Sector 29, Mobile: +91 94091 35688Gandhinagar - 382029, Gujarat, India +91 82384 62266Email: abhishek_29@hotmail.com

Operation Management/ KPO/LPO/ Senior Team LeadTeam Management Start-Up Investment Firm Process Transitioning Business Research

Training & Development Client Servicing Liaising & Coordination

Career Objective

To take my unique blend of experience and expertise into a new level, and to work with an highly reputed organization

ProfileResult oriented Team lead with proven experience and ability to deliver value through strong strategic leadership, execution, team building and individual contribution. Strong motivational leader adept in managing and motivating cross-functional teams and have demonstrated achievements forging and cultivating strong industry relationships.

Professional Experience

Company Name: - FreeLancer, Content Marketing, Start-UpRole: - Business Development ManagerDuration: - Dec, 2015 – Current Responsibilities:-

1. Start-Up2. Content Writing (Do write all type of blogs for Businesses/All Segments)3. Freelancer4. Content Marketing5. Out of The Box Thinker6. Strategy Development, Digital Marketing7. Currently Writing on User Generated Content8. Customer Journey9. Creative Articles on What's Next Big Thing Across The Globe

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Company Name: - Bageshree FarmsRole: - OwnerDuration: - May 2012 – Oct 2015Responsibilities:- Our Organization is involved in the field of Green House Farming/Contract

Farming.

Green House Farming,

Open Land Farming,

Contract Farming

Company Name: - C-Metric Solution Pvt. Ltd.Role: - Senior Team LeadDuration: - Feb 2008 – April 2012 Responsibilities:- Responsible for team management at C-Metric Solutions, Training team

members on new processes, Implementing process & improvements, taking care of QA Parameters. Managing team performance to meet business goals with a focus on client satisfaction, managing and optimizing the cost of operations.

Key Achievements: Handled team size of 40 team members including Team Leads/ATL/Mentors. Provided training for new processes/on going process to more than 50 team members. Completed training for Process Training and received certificate of completion from client on

April, 8 2009. Developed Internal Procedures for Staffing/Training and Strategic Planning. Successfully participated in the process of execution of 3 new clients and exceeded expectation for

the same. Completed training for Internal Audit for ISO 9001:2000 Quality Management Systems and ISO

27001 Information Security Requirements on November, 18 2008

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Company Name: - Effective Teleservices Pvt. Ltd.Role: - Senior Sales ExecutiveDuration: - June 2005 – Dec 2007Responsibilities: - Working as a senior sales executive in Inbound Voice Sales Campaigns and

Outbound, acting as primary interface for all customers inquires. Training team members, resolving escalations.

Key Achievements:

Top Performer: Received Certificate for Top Performer in E-tech ADSL OB Campaign for the month of September, 2007.

Most Improved: Received Certificate for Most Improved in E-tech BSID Campaign for the month of July, 2006.

American Voice Accent Training: Completed training for American Voice Accent Training from Government of Gujarat on June, 2005.

Education & Training

2005 - MBA (Masters in Business Administration)Mahatma Gandhi University,Kottayam-Kerala, India.

2002- Bachelors in Commerce (B.Com)Government Commerce College, Gandhinagar (Gujarat University –India)

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