ahmed résumé - 1
TRANSCRIPT
Ahmed Abd El Moniem Mohamed Abd El Moniem Address: 23, El Rashedy St. from El Kaser el A’ney St, Dow town
Cairo, Egypt.Fixed: Phone: (202)-25314079 Mobile: (01090959021)
E-mail: [email protected]
Personal Information
Date of Birth: 1/6/1991.
Nationality: Egyptian.
Military Status: Exempted.
Marital Status: Single.
Career Objective
Seeking for a position where there is a chance to build a long term career with opportunities for career growth as my background can be well utilized, enhanced and be able to gain new experiences.
EducationHelwan UniversityFrom: 2008 till 2012.
Faculty of Tourism and Hotel Management.Major: : Guidance Department Specialized Languages: English & Italian Grade: Good. (73%)Certificate Of The Public Secondary.
Grade: 90%
Training Courses
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Faculty Tourism and Hotel Management, Helwan University :TSD (Tourism's Student Development) :Included Tracks :- Safari. - Customer Service. - Soft Skills Enhancement Training.- Business administration Essentials & EthicsFaculty of Computer Science and information, Helwan University :Certificate of International Computer Driving License.Included Modules:Module 1 - Concepts of Information Technology (IT)Module 2 - Using the Computer and Managing Files (MS Windows).Module 3 - Word Processing (MS Word).Module 4 – Spreadsheets (MS Excel).Module 5 – Database (MS Access).Module 6 – Presentation (MS PowerPoint).Module 7 – Internet and E-mailing (MS Outlook).
Skills - Computer Skills:
Excellent command of Internet Use, Windows and Data Entry.
Very Good command of MS Office.
- Linguistic Skills:
Arabic: Native language.
English: Very good command in both Spoken and Written..
Italian: Fair command in both Spoken and Written
- Interpersonal Skills:
Excellent Communication Skills with Highly Verbal Skills.
Ability to work individually or in a group.
work experience
1. INTERCONTINENTAL CITY STARSFRONT OFIICE
2. XCEED COMPANY. ACCOUNT DU CUSTOMER SERVICES
3. VODAFONECUSTOMER SERVICES
4. KEMPINSKI NILE HOTEL
FRONT OFFICE
Responsibilities in both :
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Act as a Frontline interface with customers
Open customer accounts by recording account information.
Maintain customer records by updating account information..
Maintain financial accounts by processing customer adjustments.
Prepare service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Handling all types of Customers in order to grantee their full satisfaction.
Hobbies & InterestsTraveling, Listening to music And Reading
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