11 tips to make more referrals from your customers

11 TIPS TO MAKEMORE REFERRALS

FROM YOURCUSTOMERS

INNOSPACE.ASIA PRESENT

1. GIVE INSTRUCTIONS

LET YOUR CUSTOMERS KNOW

WHAT THEY SHOULD DO TO

REFER SOMEONE TO YOU. PUTS

THE BURDEN OF PROOF ON YOUR

TEAM TO REACH OUT TO THE

REFERRED POTENTIAL

CUSTOMER

2. OFFER AN AFFILIATEPROGRAM

LET YOUR CUSTOMERS KNOW

WHAT THEY SHOULD DO TO

REFER SOMEONE TO YOU. PUTS

THE BURDEN OF PROOF ON YOUR

TEAM TO REACH OUT TO THE

REFERRED POTENTIAL

CUSTOMER

3. TIME YOUR REQUEST ACCURATELY

PEOPLE ARE MUCH MORE LIKELY

TO SEND YOU REFERRALS  WHEN

YOU HELP THEM TO SOLVE THEIR

PROBLEM OR CREATED VALUE

FOR THEM

4. MAKE IT EASY

OPEN UP YOURSELF AND DON'T

PUT ANY BARRIERS WHEN

PEOPLE TRYING TO HELP YOU

GROW. MAKE THEM KNOW THEY

CAN ALSO REFER SOMEONE ELSE

THEY KNOW IN CAUSE THEY

CAN'T HELP

5. ALWAYS ASK QUESTIONS

STEP OUT YOUR COMFORT ZONE

AND ASK CAUSE NOBODY KNOW

IF YOU DON'T ASK WHAT YOU

NEED.

6. GIVE THEM CONTENT TO SHARE

PROVIDE THEM WITH YOUR

GREAT RELEVANT CONTENT LIKE

INSIGHT AND REPORTS TO SHARE

WITH OTHERS IN THE INDUSTRY.

7. OFFER A GREAT PRODUCT ORSERVICE

FOCUS MORE IN YOUR PRODUCT

OR SERVICE TO MAKE THE

CUSTOMER EXPERIENCE

UNFORGETTABLE.

8. BUY THEM A LUNCH

HAVING LUNCH WITH YOUR

CUSTOMERS LIKE YOUR CLOSE

FRIEND TO BUILD PERSONAL

RELATIONSHIP FOR FURTHER

OPPORTUNITY.

9. REPAY YOUR CUSTOMER

SINCERELY SEND A THANK YOU

CARD OR A GIFT CARD FOR

COFFEE WITH APPRECIATION.

10. INCENTIVIZE

REWARD YOUR LOYAL

CUSTOMERS WHEN THEY MAKE

REFERRALS

11. LEVERAGE THEIR SOCIALNETWORK POWER

MAKE SOCIAL SHARING FOR

INTERACTIONS OF YOUR SITE

EXPERIENCE. FOR EXAMPLE,

GIVE THEM REFERRAL CODE FOR

THEM TO SHARE.

INNOSPACE.ASIA