developing excellent knowledge capability practice

Our Knowledge Capability: Reducing the cost of doing business

Developing Excellent Practice

Prepared by: David Griffiths

June 2014

Operations

Capture.Share.Use.Develop

Improved  Capability

p

Evolving  Practice

Developing Excellent Practice: It’s not a single moment in time

Developing Excellent Practice

Questions Methods ValueAwareness

Our Knowledge Capability

Knowledge Capability How mature are our efforts?

Risk & Cost

!Coordinate. Communicate. Co-develop. Community.

Awareness Excellence comes from Individual and team level awareness

!Coordinate. Communicate. Co-develop. Community.

Questions Answers to questions drive solutions

!Coordinate. Communicate. Co-develop. Community.

Simple Methods Best practice:

No deviation - One right way.

!Coordinate. Communicate. Co-develop. Community.

Complicated Methods Lessons In Practice:

capture change events

NEHSA

Skills

ArtefactsHeuristics

Experience

Natural    Talent

ASHEN Model courtesy of Snowden (Cognitive-Edge)

Complex Methods There is no singular solution

!Coordinate. Communicate. Co-develop. Community.

Value Consider value from the start

!Coordinate. Communicate. Co-develop. Community.

Embed throughout the HR Cycle

4. Assessment

2. Selection

6. Exit

5. Development & Succession

3. Induction

1. Role Description

Observational Research Clinical Operations

Excellence in practice

4. Assessment

2. Selection

6. Exit

5. Development & Succession

3. Induction

1. Role Description ! Set expectation ! Knowledge capability

core to role and visible

Observational Research Clinical Operations

3. Induction 5. Development & Succession

6. Exit

4. Assessment

2. Selection (behaviours) !Test for collaboration !Test for critical thinking !Test for communication

skills

Observational Research Clinical

Operations

Excellence in practice

3. Induction !Reinforce

expectation !Design induction to

demonstrate values !Model behaviours !Provide frameworks

for practice

2. Selection

5. Development & Succession

6. Exit

4. Assessment

Observational Research Clinical

Operations

Excellence in practice

2. Selection

5. Development & Succession

6. Exit

4. Assessment !Evidence for contribution toward goals ! Inform value proposition through evidence of impact and results (change in process or behaviours) !Feedback on “feelings” toward knowledge-based values and practice

3. Induction Observational Research Clinical

Operations

Excellence in practice

3. Induction

2. Selection

5. Development & Succession

! Gap analysis ! Individual dev. plan ! Team dev. plan ! Goal changes? ! Strategy changes? ! Succession planning and risk

6. Exit

4. Assessment

Observational Research Clinical

Operations

Excellence in practice

2. Selection

5. Development & Succession

6. Exit ! Interview: powerful questions !Method according to time available !Protect and embed knowledge

4. Assessment

3. Induction Observational Research Clinical

Operations

Excellence in practice

Our Knowledge Capability: Reducing the cost of doing business www.k3cubed.com

Developing Excellent Practice

All models copyright K3-Cubed Ltd 2014

Developed by Dr. David Griffiths

Except where noted