hire and structure for customer success

Hire and Structure for Customer

Success

October 29, 2014

Housekeeping

• Q&A panel on your right • Recording for colleagues who can’t make it• All attendees will receive slides• Twitter hashtag #customersuccess

Our Speakers

Dan SteinmanChief Customer Officer

@dantsteinman

Jonah ManningCEO & Founder

What We’ll Cover

• Business Models Needs• Structuring the Team• Skillsets• Where To Find Candidates• Q&A

Customer Engagement Spectrum

Self-service High-touch

Spectrum Skills

Aligning to the Organization

Business Maturity

Pro

du

ct

Com

ple

xit

y

Sales

ProductSales with SME

Backup

How Intacct Finds Candidates

www.gainsight.com/how-to-develop-a-csm-candidate-profile/

Kathy LordVP Sales and Customer Success

A Few Others

http://www.slideshare.net/GainsightHQ/how-to-hire-and-compensate-the-csm-team

Train A New Team

www.gainsight.com/customer-success-university

Reach and Find the Best Candidates

www.gainsight.com/customer-success-career-hub

Questions?

For more team and hiring resources, check out:gainsight.com/customer-success-management

Thank you!

October 29, 2014