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Lunch & LearnApplication Quality Management:

Successful Software Implementations and

Upgrades

John Miner – Operations Director

Jonathan Pearson – Presales Consultancy Manager

January 31st 2017

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Founded 1997

500+ clients, 38 countries

Offices in UK and N America

Innovation

No 1 in Business User Testing

Worldwide partners

Technology partners

Oracle, IBM, Microsoft

Original Software

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Focus on ERP Implementations

and upgrades

Case Study

Survey & Best Practices Overview

Solution Demonstration

Q&A

Agenda

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Case Study: Macerich

Profile:

Macerich (NYSE: MAC) focuses on the

acquisition, leasing, management,

development and redevelopment of regional

malls throughout the United States in many of

the country’s most attractive, densely

populated markets such as California,

Arizona, Chicago, Greater New York Metro

and Washington, DC.

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To minimize the risk of business

disruption from EBS R12 upgrade

Improve collaboration

Streamline the capture of business

processes

Accelerate manual testing

Establish test automation

Their Challenges

“... the coming EBS upgrade

would surpass in scope and

scale any application

changes in the history of our

organization”

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37 interfaces to other

applications & business partners

4 integrated third-party

applications

4 custom applications

Many custom reports

Their Environment

EBS initially implemented in 2002.

Since then, the footprint has expanded

to include:

“We took the opportunity [of the

R12 project] not only to

streamline and accelerate the

R12 upgrade, but to lay the

groundwork for an improved

testing methodology with any

type of application change in the

future”

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“ Oracle’s recommendation for an R12

upgrade is to test, test and test. We knew we

had to involve the business users; the

question was how to do that in the most

efficient and effective manner,”

However, after being trained for Oracle’s

testing suite, they quickly determined it was

“too technical” for business users, even

combined with Oracle’s User Productivity Kit.

Testing is Key

“...testing would be an

unprecedented burden on the

business unless we found a

new way to tackle it”

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1. An efficient method for

communicating issues to IT without

undue burden on business users.

2. A high degree of confidence among

business users that they had been

engaged fully in the testing process.

3. A comprehensive suite of test

scripts that business users concur

reflect business processes.

Key Success Criteria

“We weren’t just testing changes.

We were capturing business

processes”

Needed…

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What do you see as the biggest

challenge to an R12 Upgrade?

34% - Customizations

17% - Stakeholder buy-in

14% - Data Migration

6% - Cost

Survey: Top Challenges

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Preparation

Collect previous implementation

and design requirements

Collect previous test plans

Establish a knowledge base

repository

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Documentation review

Capture existing system’s business

processes

Create a watertight business case

Ensure buy in from management

Evaluation

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Planning

Process dependencies (upstream & downstream)

Create test plans

Create test cases for every business process

Plan resource requirements

Provide clear communication methods for key stakeholders

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Check if architecture change is

required

Calculate hardware sizing

requirements

Document lessons learned in

the practice upgrade

Technical Upgrade

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Ensure all processes are used

in test cycle

Get functional user buy in

Collect proof-of-testing for audit

purposes

Business Validation

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Ensure all users are aware of

new functionality

Repurpose tests recorded by

business users to produce

documentation and videos

Ensure correct timing for

training

Adoption

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Create defensible Go/No-Go decision

Early and easy capture of issues

Fast response

Employ regression tests

Go-Live

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Eliminate risk

Meet business /project

deadlines

Reduce cost by 30%

Total Project Savings

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Application Quality Management

Process capture & manual testing

Rapid code-free Automation

Macerich Leverage Original Software

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Comprehensive & Cost-Effective

Not just testing changes. Captured

and documented business

processes.

Easily reduced the testing burden on

the business users by 25% to 35%

Macerich: Benefits Achieved

“Original Software has turned out

to be among the top five best

application purchasing decisions

we’ve ever made”

J.P. Jones, CIO, Macerich

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Product Demonstrations

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• Easy to learn and use

• Immediate time-saver

• Ad-Hoc & Scripted

• QA & UAT

• Business Process Capture

• Test/audit report

• Training animations

• Feeds Automation

Manual Testing

TestDrive-Assist

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• Code-Free

• Low maintenance

• No specialist skills

• Robust Automation

Modular Test Scripts

Data Driven Testing

Validation

Decision logic

Cross Platform

Automated Testing

TestDrive – Modular

Scripts

TestDrive

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Contact us:

www.origsoft.com/contact

Visit us:

www.origsoft.com

Videos:

origsoft.com/quality-assurance-videos

Thank You

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Work Status Dashboards

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Oracle EBS Packaged Solution

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Customized Dashboards and Views

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Manage Iterative Projects

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High Level Planning

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Resource Optimisation

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How are we doing

Track Progress

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Resource views

Schedule the Work

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Program Overview