nanda tyres
Post on 02-Jun-2018
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MRF supports in setting up the showroom. MRF provides the advertisement boards
Financial arrangement with MRF formachinery
Training @ MRF
Tyre sales are monitored by MRF
MRF franchise arrangement for 6 yrs.
Warranty claims dealt with MRF Minimum inventory to be stocked
Attached to MRF Pune Depot
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Start
END
No
Enquiryfor Tyres
Checkinventory
Available?
Sell to
user
Inventory < 800
OrderTyres
Receive
tyres forsale
Yes
Yes No OrderTyres
Receivetyres
END
SALES
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Tires are sold with 3 years warranty . Customers demand replacement of damaged
Tires. In such cases Nanda tires fill-up the complaintform and sends to MRF for the processing alongwith damaged tire.
MRF acknowledges the receipt of complaint viaSMS to customer and Nanda tires. MRF tests these tires for reason of failure and then
sends the acknowledgement of acceptance orrejection to customer & Nanda tires via SMS.
A detailed analysis is sent to Nanda tires, based onthat Nanda tire decides to replace a tire.
If there is a specific demand from a customer for anon standard MRF tyre, then it is checked withdepot in pune and arranged within 3 days.
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A Job card is prepared for the vehiclescoming for tire services such
Wheel balancing
Wheel alignment Nitrogen filling
Tubeless tires repairing
The service is rendered at an averageof 20 minutes.
Customer feedback is asked after 10days of rendering the above service.
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Start
ReportDefect
Yes
Tyreunder
warranty
?
Replace the tyre -free END
Send thetyre toMRF
Receive
Testreport
Is defectaccept
ed?
No Replace the tyre- Chargeable
END
No
Replace the tyre -Chargeable
END
SERVICE
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Nanda Maintains an inventory of
minimum 800 tires.
MRF has 350 variants of tyres & tubes.
Wheel Balancing Machinery.
Inflation machinery
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PRIVATE TAXI/CAR OWNERS TOURIST TAXI/CAR DRIVERS
TRUCK OWNERS
MRF has 350 variants of tyres.
Nanda Maintains an inventory ofminimum 800 tires.
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Nanda tires has employed 6 persons, of which 2are administrative staff members and 4technicians.
These technicians are recruited with a formalinterview process, who at least posses a basiceducation qualification of 10thPass.
So that they can identify the tire model nos of therespective cars.
These technicians undergo training at MRF facilityfor a duration of 30 days, which is split in to 15 dayspractical and 15 days theoretical training.
Training method includes communication withcustomer.
Technicians are given responsibility and developedfor leadership based on their seniority andexperience.
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Nanda tires analyzed over period of time that, Attending to a customer, for sale of tires consumes
average 6 minutes To service a vehicle for wheel balancing / alignment it
takes minimum 20 minutes.
Services are limited only to vehicles coming to showroomand not on road support provided.
For tyre replacement, all three stake holdersNanda, MRF& customers Tires are kept informed at every stage throSMS.
As and when tired are sold, inventory is maintained
manually in a register. Demand for the tires are raised on MRF depot at Pune
when the inventory goes below the minimum stock level. Every month incentive to technicians is given based on
their performance.
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Online Order Placement for tyres to beincorporated against the conventional method ofbook keeping.
Online mechanism to enter and track thecustomer complaints against the conventionalmanual book keeping method.
Tyres are delivered with Barcode are impregnatedin them, which is not being used for any purpose.Could be used for above online trackingmechanism..
On Road Services to be provided.
Customer Satisfaction chart need to be displayed Contact customers after approximate lifetime of a
new tyre
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1. Does he use ERP system2. Criteria used to employ the technicians3. Are you a multi brand dealer or a single brand
dealer4. What type of customers are you serving5. Skill building / Training for technicians6. Working hours and working days7. Incentive method to the technicians
8. Customer complaints feedback and display9. On an average how long a product stays in the
inventory10. Sales volume per month
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1. Is there any competitors for you?
2. How successful are you in convincing the customer abouta rejected guarantee claim
3. How many customers go for services other than their
intended services after coming to your agency4. Do you think that you can do better by securing franchise
for another manufacturer5. What are the new technologies employed
6. What is the mechanism for capturing customer feedback
7. Financial arrangement between manufacturer andagency for capital expenses8. How efficient is the storage
9. How clean is your shop
10. How do you dispose non moving tyres
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1. Effect of Variability in service sector & dynamic pricing2. Managing of fast moving and slow moving inventories3. Influencing the customer needs using cross selling methodology4. Standardization of processes across different locations for
brand building5. Methodologies in addressing and acknowledging the customercomplaints
6. Managing idle resources during slack period
7. Impact of the individual ego on family owned businesses
8. Power balance between manufacturer and dealer9. Supplier Chain ApproachHold on to Supplier for loyalty or
switch suppliers at regular intervals to get better quality &service
10. Delegating work & responsibility to sub-ordinates anddeveloping them as a leader
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