nanda tyres

8/10/2019 Nanda Tyres

1/16


2/16


3/16

MRF supports in setting up the showroom. MRF provides the advertisement boards

Financial arrangement with MRF formachinery

Training @ MRF

Tyre sales are monitored by MRF

MRF franchise arrangement for 6 yrs.

Warranty claims dealt with MRF Minimum inventory to be stocked

Attached to MRF Pune Depot


4/16

Start

END

No

Enquiryfor Tyres

Checkinventory

Available?

Sell to

user

Inventory < 800

OrderTyres

Receive

tyres forsale

Yes

Yes No OrderTyres

Receivetyres

END

SALES


5/16

Tires are sold with 3 years warranty . Customers demand replacement of damaged

Tires. In such cases Nanda tires fill-up the complaintform and sends to MRF for the processing alongwith damaged tire.

MRF acknowledges the receipt of complaint viaSMS to customer and Nanda tires. MRF tests these tires for reason of failure and then

sends the acknowledgement of acceptance orrejection to customer & Nanda tires via SMS.

A detailed analysis is sent to Nanda tires, based onthat Nanda tire decides to replace a tire.

If there is a specific demand from a customer for anon standard MRF tyre, then it is checked withdepot in pune and arranged within 3 days.


6/16

A Job card is prepared for the vehiclescoming for tire services such

Wheel balancing

Wheel alignment Nitrogen filling

Tubeless tires repairing

The service is rendered at an averageof 20 minutes.

Customer feedback is asked after 10days of rendering the above service.


7/16

Start

ReportDefect

Yes

Tyreunder

warranty

?

Replace the tyre -free END

Send thetyre toMRF

Receive

Testreport

Is defectaccept

ed?

No Replace the tyre- Chargeable

END

No

Replace the tyre -Chargeable

END

SERVICE


8/16

Nanda Maintains an inventory of

minimum 800 tires.

MRF has 350 variants of tyres & tubes.

Wheel Balancing Machinery.

Inflation machinery


9/16

PRIVATE TAXI/CAR OWNERS TOURIST TAXI/CAR DRIVERS

TRUCK OWNERS

MRF has 350 variants of tyres.

Nanda Maintains an inventory ofminimum 800 tires.


10/16

Nanda tires has employed 6 persons, of which 2are administrative staff members and 4technicians.

These technicians are recruited with a formalinterview process, who at least posses a basiceducation qualification of 10thPass.

So that they can identify the tire model nos of therespective cars.

These technicians undergo training at MRF facilityfor a duration of 30 days, which is split in to 15 dayspractical and 15 days theoretical training.

Training method includes communication withcustomer.

Technicians are given responsibility and developedfor leadership based on their seniority andexperience.


11/16

Nanda tires analyzed over period of time that, Attending to a customer, for sale of tires consumes

average 6 minutes To service a vehicle for wheel balancing / alignment it

takes minimum 20 minutes.

Services are limited only to vehicles coming to showroomand not on road support provided.

For tyre replacement, all three stake holdersNanda, MRF& customers Tires are kept informed at every stage throSMS.

As and when tired are sold, inventory is maintained

manually in a register. Demand for the tires are raised on MRF depot at Pune

when the inventory goes below the minimum stock level. Every month incentive to technicians is given based on

their performance.


12/16

Online Order Placement for tyres to beincorporated against the conventional method ofbook keeping.

Online mechanism to enter and track thecustomer complaints against the conventionalmanual book keeping method.

Tyres are delivered with Barcode are impregnatedin them, which is not being used for any purpose.Could be used for above online trackingmechanism..

On Road Services to be provided.

Customer Satisfaction chart need to be displayed Contact customers after approximate lifetime of a

new tyre


13/16

1. Does he use ERP system2. Criteria used to employ the technicians3. Are you a multi brand dealer or a single brand

dealer4. What type of customers are you serving5. Skill building / Training for technicians6. Working hours and working days7. Incentive method to the technicians

8. Customer complaints feedback and display9. On an average how long a product stays in the

inventory10. Sales volume per month


14/16

1. Is there any competitors for you?

2. How successful are you in convincing the customer abouta rejected guarantee claim

3. How many customers go for services other than their

intended services after coming to your agency4. Do you think that you can do better by securing franchise

for another manufacturer5. What are the new technologies employed

6. What is the mechanism for capturing customer feedback

7. Financial arrangement between manufacturer andagency for capital expenses8. How efficient is the storage

9. How clean is your shop

10. How do you dispose non moving tyres


15/16

1. Effect of Variability in service sector & dynamic pricing2. Managing of fast moving and slow moving inventories3. Influencing the customer needs using cross selling methodology4. Standardization of processes across different locations for

brand building5. Methodologies in addressing and acknowledging the customercomplaints

6. Managing idle resources during slack period

7. Impact of the individual ego on family owned businesses

8. Power balance between manufacturer and dealer9. Supplier Chain ApproachHold on to Supplier for loyalty or

switch suppliers at regular intervals to get better quality &service

10. Delegating work & responsibility to sub-ordinates anddeveloping them as a leader


16/16

nanda tyres

Documents