persuasion & influence, despite barriers

Persuasion, Influence, Innovation(despite barriers)

Internet Librarian 2009

Rebecca JonesPartner, Dysart & Associates

rebecca@dysartjones.com

Nicole HennigWeb Manager & Usability Specialist MIT Librarieshennig@mit.edu

Get the slidesslideshare.net/nic221/presentations

Want to innovate?

But having trouble with naysayers?

Your situation• bureaucracy

• shrinking budgets

• staff who resist change

• micro-managers

Research-based tips

Made to Stick

• Chip Heath, professor at Stanford

• Dan Heath, Researcher, Harvard Business School

Sticky ideas• Simple

• Unexpected

• Concrete

• Credible

• Emotional

• Story

Unexpectedness

• Break expectations

Transistors

Masaru Ibuka

Transistors + Radios

Masaru Ibuka

“pocketable radio”

Radio

1957 - first “pocketable radio”

Tell stories• stories as simulation

• stories as inspiration

The conference storybook

“The curse of knowledge”

Weird Ideas That Work

Robert Sutton

Professor at Stanford Engineering School

Skyline - IDEOStory of IDEO and the thousands of toy ideas. Develop 4,000 ideas, turn 230 into prototypes, sell about 12. They keep showing ideas to potential customers.

Hotel hangers

Brendan Boyle, designer from IDEO prototyped hanger tops so people could use hotel hangers at home. Top half of a hanger with a small “slit” for the ball, so you can use it at home. Never used it, but it’s a charming failure.

Reward success & failure, punish inaction

• Innovation comes from quantity.

(in my next talk: how to make it safe to fail)

• G. Richard Shell, professor, Wharton School

• Mario Moussa, faculty, Wharton School

Art of Woo

ROWE - Best Buy

Jodi Thompson & Cali Ressler

We have more autonomy as college students than we do in the modern workplace.

Jodi Thompson & Cali Ressler had the idea, they worked with mid-level managers to try it out under the radar. Gathered data & testimonials for two years before approaching skeptical senior managers. Resonated with the culture, used language the managers could understand (data).

Foot in the door• Find the right

audience

• One small step

• Under the radar

• Speak the language of those you want to convince.

MIT Libraries Betas

Modeled after Google Labs

"I don't understand why people are scared of new ideas. I'm scared of the old ones."

-John Cage

Inspired by

You’re invited to:

Get the slidesslideshare.net/nic221/presentations

Image credits• Tag cloud made with wordle.net from Twitter feed

@nic221 by Nicole Hennig

• skeptical mannequin, Flickr: http://www.flickr.com/photos/jeremybrooks/3575446260/

• 2.0, Flickr:http://www.flickr.com/photos/dasistdasende/3302462199/

• Dilbert sunflower, Flickr:http://www.flickr.com/photos/smallbox/778670401/

• MIT Libraries betas: http://libraries.mit.edu/betas