positive engagement when the chips are down

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What you can do to manage messages, channels in a time of an economic cul-de-sac. (Delivered at PR Week / Haymarket Strategic Internal Communications, December 2013)

TRANSCRIPT

Positive engagement when the chips are down – prioritise,

innovate and engage

Henk Geertsema Internal Communications Manager

Context / scene

• £220 million savings (2011-17)

• Restructures

• Pay, terms and conditions review

• Close to 1,600 redundancies / retirements (voluntary) – first 4 years

• 17,500 employees

Gaining insight

Analyze / triangulate

Delve into ‘likes’

At-source feedback

Share with contributors

Images: informal poll – carbon reduction; healthImages: informal poll – carbon reduction; health

Messages

Mix it up!

Formal v informal

Agenda overlaps

Build-in feedback

g content / messages

Mix it up!

Formal v informal

Agenda overlaps

Build-in feedback

Fun

Savings

Collaborate

Revenue creation

Sponsorships

Measure and refine

Thanks for listening…

henk.geertsema@durham.gov.uk

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