the 5s in services industry

The 5S in Services Industry

Presented By:Anant BhandariAnu LodhaArnav SuriDeepti GuptaMugdha Sehgal

The Application

In services industry…

Back office

Front office

Human resources

Data collected / recorded

Always Clean Clean tools, equipment and

job site immediately after use

Equipment that is kept clean

runs better

S E I K E T S U

5sS H I T S U K E

Discipline Use and follow standard

procedures Follow company rules and

regulations Follow safety procedures at

all times

Drive Quality

Orderliness Put things in right order in

designated areas Store all materials and information

in an orderly fashion at all times Organized according to frequency Place for everything and

everything in its place

S E I T O N

Arrange Properly Distinguish between those

things that are needed and not needed

Keep only needed materials atthe job site

Throw away all unneededitems immediately

S E I R I Cleanliness Problems are more visible

when everything is neat and clean

Find minor defects while "sweeping clean”

S E I S O

The Back office of a bank’s branch

SEIRIThe Cleaning up / Sorting

An almirah was storing files and stationery

But…. All was hap-hazard

After Seiri

All files were checked for relevance on the following grounds…

Usage within last four months Condition of usability

It was found that many files of the year 2002 were also in these almirahs and were of no use as such

Some stationery was not in conditions of use

Seiton : Maintain Orderliness

A place for everything and everything is in its place

All these files as well as racks were labeled Unnecessary files were send to the archives

section A list was sticked outside the almirah to make

search easy and quick More frequently used files were kept in 2nd and

3rd racks …while stationery was in the 4th and 5th racks

SEISO : Cleaning

Rules were set to clean up the almirahs every weekend in the order prescribed

SEIKETSU: Standarisation

Standards were set for a regular practice of 5s to be imbibed among employees

For eg. Labeling new file, putting them in the sequence of months, and in the appropriate rack

SHITSUKE: Making it a Habit

It was required to be followed strictly, regularly and by everyone right from top to bottom…

Everyone was oriented towards the consecutive benefits and how important is everyone’s role in its implementation

5S in a Hospital

Government hospitals project the image of a poorly equipped, low-morale, and badly maintained organization.

5S could help in the basic quality improvement

SEIRI

Department established disposal standards and policies.

Each hospital employee will initially be asked to take out unnecessary items in his area of work and dispose it properly.

Seiton : Maintain Orderliness

They were further asked to re arrange the items as per the convenience of user.

Stored items must be properly labeled to facilitate retrieval

Warning signs are applied on items needing safety precautions.

SEISO : Cleaning

Participants were to allot three to five minutes a day for cleaning his/her own assigned area.

All work activities must be coordinated

SEIKETSU: Standarisation

Standards have been developed for the numerous work processes and procedures.

Standards for dressing oneself at workplace were set and were to be strictly followed

SHITSUKE: Making it a Habit

It was instilled in people to give due consideration to others and strictly abides by the rules and standards of the organization.

With first 3S implemented successfully, Shitsuke becomes incorporated as a habit.

5S in Retail Sector

SEIRI

The areas of application The store room Display racks

Before

Seiton

All items were placed in labeled racks.

Seiso, Seiketsu & Shitsuke

Maintain Train Habitualise

Computer Service Centre

Seiri Seiton Seiso Seiketsu Shitsuke

Before 5s

After 5s

Thank You