transformation case study highlights

Post on 23-Aug-2014

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Case study on a transformation of a 100 person department. What I did (that made the difference): 1. Uncover what’s really going on 2. Share observations in a loving and caring way 3. Help people choose their own reality and destiny

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@MichaelSahota

Transformation Case Study: Value People

About Michael17 years IT

11 years Agile

STRATEGIC PLAY®

!

@MichaelSahota

Context

Context

• 100  person  internal  department    • Delivering  Digital  Media  (websites,  audio,  video)  • Select  via  RFP  process  for  training  and  some  follow-­‐up  coaching  •Working  together  with  Paul  Heidema  •We  are  “The  Agile  Trainers”  •We  have  5  days  to  understand  what  is  going  on  and  co-­‐create  a  plan.  (clock  is  Lcking)

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@MichaelSahota

Why Are We Here?

Why Are We Here?

•We  are  guides  on  Journey  •What  is  the  Will  of  the  system?  • “Agile  Enablement”  -­‐  ambiguity  creates  opLons.  •Workshop:  Why  are  we  doing  Agile?  • Agile  is  not  the  Goal!  Agile  supports  the  Why.

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Why  #1  –  A  Quality  Product Why  #2  –  Speed  and  Effectiveness

Why Are We Want Agile?

Why  #3  –  Collaboration

Why  #4  –  Empowerment

Note: Agile is not the goal!

@MichaelSahota

Discovery

Discovery

• Get  the  word  on  the  street  • Capture  emoLonal  stories  with  Lego  •Write  down  exact  quotes  • IdenLfy  Themes  and  back  up  with  data

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Many  Disparate  Pieces  à Don’t  interconnect  Jumble:  Hard  to  figure  out  how  to  move  and  understand

Top-­‐down  –  looks  great  BUT  Technically  absurd.  Can’t  change  what’s  built.  “Meets  requirements  on  paper”

WALL  Stopping  us.  Feel  constrained.  Impediments.  Green  =  Meetings,  meetings,  meetings  Red  =  Conversation  Gray  =  what  gets  done.

@MichaelSahota

Report Out

Report Out• Share  challenging  observaLons  with  compassion.  THIS  IS  KEY.    • Role-­‐Playing  Morpheus  • Invite  execuLves  to  make  a  choice

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@MichaelSahota

Co-Create a Plan

Co-Create a Plan

• Stance:  Be  authenLc  and  vulnerable  •We  are  in  this  Together.  • Talk  about  fears  • Use  secret  ballot  for  gebng  direcLon  • Set  direcLon,  not  details  • Failure  to  decide  is  Failure  of  the  iniLaLve  •Write  the  IncepLon  Deck/Charter  Immediately

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Secret Ballot: How Many Days for Tactical Strategic Cultural?

@MichaelSahota

Transformation Model

Transformation Model• Allow  things  to  unfold.  Star  on  Horizon.  Baby  Steps.  • Don’t  Ever  use  the  word  “TransformaLon”  -­‐  too  scary!  • Complex  AdapLve  Systems  • Grow  leadership  TEAM  • “It’s  all  the  lifle  things.  No  big  event.”  • It  is  hard  because  we  are  making  small  changes  day  by  day.  No  big  TA-­‐DA.  • It  is  hard  and  slow  because  we  are  paying  off  years  of  accumulated  OrganizaLonal  Debt. 22

Create an Culture “Attractor”

Who are we now?Who do we want

to be?

Identify small safe-to-fail

experiments

Lead the Way

@MichaelSahota

What Unfolded

What Unfolded• Culture  Reboot  Roadmap  • Teamwork  &  CollaboraLon  Skills  Training  • Temenos  Leadership  Retreat  -­‐  “It  was  scary  at  the  Lme,  but  now  I  see  how  essenLal  it  was  to  our  success”.  • OrganizaLonal  Design  (Culture)  Training  • Crowd-­‐source  decisions  • Agile  Training  (aker  2  months)  -­‐  “Now  I  understand  why  we  waited  to  do  Agile  training.  It  makes  total  sense”.

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Build Trust & Safety (Temenos Workshop)

➢ Great teams are built on trust.

➢ Take time to value one another as human beings

➢ Tell our story 1. Past (Influence Map) 2. Present (Clean Slate) 3. Future (Personal Vision)

@MichaelSahota

Key Points

Insights• “It’s  all  the  lifle  things.  No  big  event.”  • It  is  hard  because  we  are  making  small  changes  day  by  day.  No  big  TA-­‐DA.  • It  is  hard  and  slow  because  we  are  paying  off  years  of  accumulated  OrganizaLonal  Debt.

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What I Did (that made the difference)

1. Uncover  what’s  really  going  on  2. Share  observaLons  in  a  loving  and  caring  way  3. Help  people  choose  their  own  reality  and  

desLny

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Contact me for help with this

Phone me: 416.999.3297

Email me: michael.sahota@agilitrix.com Sign up for my newsletter at: http://agilitrix.com

I wrote “the book” on Agile & Culture.

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