are users really stupid? on intuitive interface and human nature
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18. Are Users Really Stupid? On Intuitive Interface and Human Nature. Alan Kang [email protected] http://alankang.tistory.com http://twitter.com/alankang. Are users really stupid, or not?. http://www.cyberciti.biz/tips/humor-i-will-use-google-before-asking-dumb-linux-question.html. - PowerPoint PPT PresentationTRANSCRIPT
Are Users Really Stupid?On Intuitive Interface and Human Nature
Alan Kang
[email protected]://alankang.tistory.comhttp://twitter.com/alankang
18
http://www.cyberciti.biz/tips/humor-i-will-use-google-before-asking-dumb-linux-question.html
Demo #1
http://www.biomotionlab.ca/Demos/BioMotionLab1.8.swf
Demo #1
We can identify a biological motion from just a few moving dots.
http://www.biomotionlab.ca/Demos/BioMotionLab1.8.swf
Demo #2
We can even grasp intentions and so-cial interactions from simple shapes.
http://www.youtube.com/watch?v=WKdThJ-eGwE
Demo #3
http://scienceblogs.com/cognitivedaily/landaudemo.mov
Demo #3
We can recognize faces so quickly. Faces seem to immune from atten-
tional blink.
http://scienceblogs.com/cognitivedaily/landaudemo.mov
Demo #4
We unconsciously use visual cues to improve speech recognition.
http://www.youtube.com/watch?v=aFPtc8BVdJk
Demo #5
Our brain completes invisible parts of images.
nullmodel.egloos.com/2336282
Where did you find such stupid users?
http://www.useit.com/alertbox/20010204.html
While our cognitive/physical abilities designed for natural interactions, most digital devices work somehow unintu-
itive manner.
Demo #6
Is a computer mouse intuitive?
http://www.youtube.com/watch?v=wzRziK-kZtQ
When you move your wireless mouse upper side, the cursor on your monitor
moves accordingly.
Move something horizontally and the other thing, which is not related physi-
cally, moves vertically?
For 45 billion years there's no such thing exists at all.
When you touch iPhone, it gives you visual and auditory feedbacks, without
tactile feedback.
For 45 billion years there's no such thing exists at all.
This guy definitely don’t know about the Haptic UI…
#1. GUI Objects are completely free from law of physics.
#2. Why the hell is it called DIRECT manipulation? Who did this first?
I did.
(Ben Shneider-man)
Humans(and other animals) are quite good at learning but not designed as
an universal learning machine.
In a series of studies John Garcia gave rats some food, and then several
hours later he gave them a dose of ra-diation that made them sick. Although the nausea occurred several hours af-ter they ate, the rats generally learned in a single trial never to eat that type
of feed - seemingly responsible for their illness - again.
http://www.amazon.com/Evolutionary-Psychology-New-Science-Mind/dp/0205483380
When Garcia paired the nausea with buzzers or light flashes, however, he
could not train the rats to avoid them. In other words, rats seem to come into the world "preprogrammed" to learn some things easily, such as to avoid foods linked with nausea, but find it extraordinarily difficult to learn other
things.
http://www.amazon.com/Evolutionary-Psychology-New-Science-Mind/dp/0205483380
Some things are learned easily,but others are not.
Some things are more humane,but others are not.
Designers are forcing users to do inhumane things.
We don’t know users User Research / Usability Testing
We need frequent feedbacks Agile Methods
We need some guidelines Patterns, Heuristics, OS Guidelines
There’re cultural differences Sociology, Anthropology
…
Something is missing here.
Humane Interface:
Although users' task-related needs dif-fer, your user population shares many common mental attributes. … inter-face designers can minimize their
work by exploiting what is common to all humans with regard to interface-
design requirements.
The Humane Interface (Addison-Wesley, 2000)
Evolutionary Psychology:
Why is the mind designed the way it is - that is, what causal processes created, fashioned, or shaped the hu-
man mind into its current form?
How is the human mind designed - what are its mecha-nisms or component parts, and how are they organized?
What are the functions of the component parts and their organized structure - that is, what is the mind designed to
do?
How does input from the current environment, especially the social environment, interact with the design of the
human mind to produce observable behavior?
http://www.amazon.com/Evolutionary-Psychology-New-Science-Mind/dp/0205483380