bc ch2 nonverbal

8/6/2019 BC Ch2 NonVerbal

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Nonverbal

Communication
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Non-verbal communication

A series of conscious or subconscious signals toothers

Signals are sent by

Facial expressions Eyes

Hand movements

Gestures of arms and hands Leg movements

Posture

Zonal distance and orientation


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Importance of Non-verbal Communication

7 % of communication happens through

words

93% of communication happens through

non-verbal cues of which:

55% through facial expressions

38% through vocal tones


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Types of Non-Verbal Communication

Kinesics

Eye contact and facial expressions

Gestures

Postures

Proxemics

Public space Over 12 feet

Social Space 4 to 12 feet

Personal Space 18 inches to 4 feet

Intimate space 0 to 18 inches

Paralanguage


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Paralanguage

Cues one can pick up from an individuals

voice:

Tone

Rate of speech

Accent

Pronunciation

Not WHAT you say but HOW you say it!!


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Interesting things about body language

It has no words or sentences, but it does send bits of informationthat combine into messages.

Those messages, which are sometimes clear and sometimes fuzzy,are mostly about your feelings.

People can learn to read those messages with a fair degree ofaccuracy.

You cannot not have body language- you are sending messagesnon-verbally all the time. Especially when you are trying not to!

Your preferred body positions and movements do say somethingabout the kind of person you are.

If your words say one thing and your body another then people willbelieve your body, not your words.

You can change how youre feeling by consciously changing yourbody language.


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Signals are accurately read in clusters

Encodes Decodes

Sender Signal Receiver


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Selecting positive behaviours

Facial Expressions:Seven main expressions-

Anger

Disgust

Fear

Happiness

Interest

Sadness

Surprise

Most of the information is carried by eyes, eyebrows,

and mouth.


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Gaze

Maintain eye contact when talking and when

listening

Level of contact depends upon relative status ofother person

Area of gaze varies in line with status


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Gestures

Head nodding

Beckoning / welcoming


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Body posture:

Stand with hands held loosely behind the back

Lean slightly towards the other person

Sit still, with no sudden movements


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Bodily contact:

A controlled way of moving from initiating to

building a relationship

Appearances:

First impressions are geared to looks, not

actions

Give a strong signal of social status, place inhierarchy and ability


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Body talk


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Body Language

Frustration

Clearing throat, "whew" sound,

Whistling, smoking, pinching flesh

covering mouth, jiggling money orkeys, tugging ears, wringing hands.

Short breaths, "tsk" sound,

tightly clenched hands,

wringing hands, Fist like gestures

pointing index finger

rubbing hand through hair

rubbing back of neck.

Nervousness

Communication Skills


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Body Language

Defensiveness

Open hands,unbuttoned coat

Arms crossed, sidewaysglance, touching/rubbing nose, rubbing

eyes, buttoned coat,drawing away

Openness

Insecurity

Pinching flesh,chewing pen,

thumb over thumb,biting fingernail



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Body Language

Confidence

Cooperation

Upper body in sprinter'sposition, open hands,sitting on edge of chair,hand to face gestures,

unbuttoning coat.

Steepled hands, handsbehind back, backstiffened, hands incoat pockets with

thumb out, hands onlapels of coat



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Dominant:

Finger pointing

Eyes steady / fixing / narrowed

Lounging back with hands behind head

Feet on desk

Steep ling

Stands with feet apart

Loud voice, harsh commanding tone

Protects own space, strongly territorial

Invades others space


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Dominant Seldom smiles

First thumping

Shakes head more often than he nods

Eyebrow raised in disbelief

Chin thrust forward

Exploding Strides around impatiently


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Supportive:

Leans forward, eyes sparkling

Touching

Smiles readily

Jaw relaxed

Nods appropriately

Moderate voice, empathetic tone

Respects others space

Hand gestures frequent

Palms/wrists usually visible


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Negative:

Legs / arms crossed

Frown lines

Constipated gestures

Closed smile

Frequent pauses

No eye contact

Hunched shoulders

Hand covers mouth

Tortoise neck


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Compliant:

Nods often

Brief eye contact

Moderate voice

Few gestures

Leans forward to listen


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Helpful Behaviours

Lean forward, arms uncrossed

Look at the other person for 60% of the time

Make listening signals and noises

Smile

Use other persons name early in transaction

Ask open questions Summarize what you think they said


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Factors that affect the message are...

Attitude

Verbal message

Non-verbal message

Appearance

Background of the communicators

Expectations of the communicators

Setting

Your words and body language must not contradict each other


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Non verbal messages

Actions speak louder than words

Tone of voice

Gestures

Facial expressions

Posture

Eye contact Body movements


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What does the photograph say ?

Contd


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What does the photograph say ?

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bc ch2 nonverbal

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