Confidential

Testimonial: Belgacom

Voxtron Partner Event – 26/02/2012

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Belgacom, the leading ICT integrator in Belgium

• Specialist in voice (fix and mobile), data, messaging, video

• Experience with on-site, national and international communications

• Specialist in collaboration projects

• Managed services for bandwidth, systems, telephony, servers, mail, security, …

• International managed services: Explore, telephony, security

• Large set of integration skills

• Flexibility in engagement models: on-site, hosted, hybrid

April 12, 2023 3Voxtron Partner Event 2013 – Belgacom Testimonial

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Belgacom Unified Communications portfolio

April 12, 2023 4Voxtron Partner Event 2013 – Belgacom Testimonial

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Why Belgacom partners with Voxtron

Interoperability: with all our IPTEL Platforms

Support: Strong local presence, Pre & Post sales

Expertize: Listen and Adapt to Customer Needs

Innovation: pay-per-use model, multimedia support

April 12, 2023 5Voxtron Partner Event 2013 – Belgacom Testimonial

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Customer presentation : Corelio

• A leading media company, active in news media, TV production, free regional press, etc.

• 388 million euros turnover in 2011• 450.000 newspapers sold per day

April 12, 2023 6Voxtron Partner Event 2013 – Belgacom Testimonial

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Corelio - Requirements

• A user friendly and future proof solution

• Optimize customer contact and internal efficiency

• To be deployed on top of Cisco IPTEL platform

• Multi-site

• Within scope are:– Multimedia agents (outbound, inbound & email)– IVR (waiting queue, priority management, notifications)

– Integration possibilities (Microsoft Dynamics)– Reporting– Listen-in coaching / recording– Redundant architecture

April 12, 2023 7Voxtron Partner Event 2013 – Belgacom Testimonial

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Facts & figures

• 54 agents over 5 departments on 4 sites • More than 10 different call flows will guide callers trough the

(complex) Corelio organization• Easily manage notification messages (strikes, printing issues, …)• Redundant and virtualized architecture• Integration with Microsoft Dynamics• Custom follow-up tool to streamline follow-up calls and actions

April 12, 2023 8Voxtron Partner Event 2013 – Belgacom Testimonial

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Conclusions : a Happy Customer !

Fast Implementation: Only 4 months from PO to Production Launch !

User-Friendlyness:Quickly adopted by end-users and administrators

Pay-per-use model:Breaks the barrier of high investments costs