移动互联网时代的运营商外包呼叫中心 ——华为技术 · 1 content...

Download 移动互联网时代的运营商外包呼叫中心 ——华为技术 · 1 Content 华为联络中心解决方案介绍 移动互联网下运营商政企业务的挑战 1 2 3 多媒体联络中心的趋势

If you can't read please download the document

Upload: others

Post on 13-Jul-2020

3 views

Category:

Documents


0 download

TRANSCRIPT

  • 1

    Content

    1

    2

    3

  • 2

    2011 Google

    2012 Q2 3510 iPhone 1180 iPad

    2012 9 iOS 4

    Android 130 2012 9 5

    Android

    PC

    LED 4G WIFI

    PAD

    2012 Q3 10

    2012 6 PC

    2013

    0

    10

    20

    30

    40

    1 2 3 4 5 6 7 8 9 10111213141516

    Android

    iOS

    Android iOS

    191 million cumulative after 48 months

    81 million cumulative after 31 months

    Activ

    atio

    ns/q

    ua

    rter in

    millio

    ns

  • 3

    PC

    Web OA

    IT

    Gartner 2014 20% IT

  • 4

    2015

    2010

  • 5

    ICT

    IT

    SaaS

    IPPBX

    IP Phone

    MAS

    11

    ICT

  • 6

    Content

    1

    2

    3

  • 7

    2

    G

    3

    G

    4

    G

    Download

    171.2kpbs

    Download

    2M

    Download

    100M

    4G

    4.9G

    AVATAR 30

    53

    Innovation of communication

  • 8

    / / / /

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    -

    - &

    -

  • 9

    Access

    Assumptions

    Behavior

    Assumptions

    Delivery

    Assumptions Context

    Assumptions

    Nexus

    Cloud

    Gartner 2013 12

    2016 5300

    Facebook 10

    2.64

    IDC 2009 2013 8000

    2013 IT 10%

  • 10

    72%

    92%