Communication Strategies for Organizational Success

June 13, 2012Amy Wartham, Director of Corporate Training

“The single biggest problem in communication is the illusion that it has taken place.”

~ George Bernard Shaw

When Communicating …

55% is body language 35% is tone of voice

10% is words

Communication has to be a two-way street

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Barriers to Communication

• Noise

• Language

• Distance

• Perception

• Ego

So what can I do to be a better communicator?

When Communicating …

55% is body language 35% is tone of voice

10% is words10% is words

When Communicating …

55% is body language

35% is tone of voice35% is tone of voice

10% is words

Basics of Speaking

What we say may not be what people hear!

C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

Basics of Listening

C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

Basics of Listening

Recognize that listening is not simply waiting for your turn

to talk!

While Communicating… remember

55% is body 55% is body languagelanguage

35% is tone of voice

10% is words

C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

Basics of Body Language

• Signs • Gestures• Posture• Eye contact• Movement

C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E

Basics of Body Language

Tightly folded arms and crossed feet: Skeptical/defensive*

*This language is also used when the person is feeling cold,

so be cautious with your interpretation.

Chin stroking: Making a decision

Fist on cheek, index finger pointing upward: Listening

with interest

Hands clasped at chin, elbows on table:

Defensive/evaluating

Rubbing hands together:

Excitement/optimism

Hand over mouth: Skepticism, evaluation, or

suppressing deceit

Finally,

Now, go get started!

Amy WarthamDirector of Corporate

TrainingUNC Charlotte704-687-8723

awartham@uncc.edu