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Developing Your Agents

Your Facilitator:

Chapter 3

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The key to developing people is to catch them doing something right.

- Ken Blanchard and Spencer Johnson

The One Minute Manager

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Self-Reliant Level

Independent Level

Intermediate Level

Dependent Level

Four Development Levels

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Delegating

Removing Interference

Supporting

Coaching

Directing

Leadership / Management Style

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(LOW) DIRECTIVE BEHAVIOR (HIGH)

SUPPORTIVE

BEHAVIOR

(HIGH)

INDEPENDENT INTERMEDIATE

DEPENDENT SELF-RELIANT

High Competence Moderate CompetenceVariable Commitment Variable Commitment Support, Remove Direct, Remove Interference & Interference, Coach Support & Coach

High Competence Low Competence,High Commitment High Commitment Delegate, Empower, Direct, Coach,Remove Interference Remove Interference,and Coach. and Support. Fully Developed Starting Development

The Development Grid