customer experience powered by ibm smart process
TRANSCRIPT
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About Cognizant
12,000+ projects in40 countries………………………. .
Founded in 1994(CTSH, NASDAQ) ……………………….
HeadquartersTeaneck, NJ
……………….……….………..
821active customers
………………………………..50+ global operationscenters
………………….….. .
…………………….…………..….….25+ regionalsales offices.
Market capitalizationover $20 billion ………………… ………….
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IBM Smarter Process @ CognizantONE OF THE LARGEST SMARTER PROCESS
(IBM BPM & ODM) PRACTICE2100+ trained & certified consultants
MOST EXPERIENCED IBM INTEGRATOR200+ deployments
2015 BEACON AWARD WINNERA preferred global Implementation partner
INVESTED SOLUTION PROVIDER12+ solutions across industries, 25+ accelerators
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Customer Experience Emotion Management
WOW Moments
Technology Innovation
Operational Model
Reinvent
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Transform Customer Experience – Transform Industry
23.9 Bn to 180.2 Bn during 2003-13Borders went bankrupt
1.5 Bn to 21.7 Bn during 2003-13Blockbuster went bankrupt
0 Bn to 132 Bn during 2003-13MySpace: 0.58 Bn to 0.04 Bn
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Concept of Code Halo’sCODE HALO’S IS THE AURA OF DIGITAL INFORMATION AROUND ANY
NOUN
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Enabling Digital Transformation
ENGAGING
INTEGRATED
CONTEXTUAL Leveraging big data, crowd, analytics
Enabling complex event processing, straight through processes
Customer centricity
CODE HALO PROCESSES & SYSTEMS
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QUESTIONS & ANSWERS