The Fragmented Enterprise: ECM in the era of Social Business Alan Pelz-‐Sharpe – Research Director Social Business
§ Founded in 1999, HQ in New York § Owner operated § 300+ staff globally § 1500+ client organizaLons served § 16,000 end users touched per year § Syndicated research, professional services, advisory, affiliaLon, events
§ Users, vendors, financiers, service firms § Globally available, local focus
§ Began career in Document Management in 1990 Former Partner at Real Story Group, VP at Ovum & ConsulBng Director at Wipro. Currently Research Director for Social Business at the 451 Research.
Recent 451 Reports:
The reposi2oning of enterprise social networks
Enterprise challenge of secure document collabora2on
The socializa2on of the collabora2ve enterprise.
The Social Enterprise: Defining the Future of Collabora2ve Business?
Agenda
• FragmentaLon • Systems of Record & Engagement • MechanisLc versus Organic • The Pace of Change
• aka some bar & pie charts • Winners versus Losers • Key Takeaway
The Digital Infrastructure
Social Business
BYOD Device
BYOA ApplicaLon
BYOE Employee
BYOP Process
Changing Dynamics
Compliant
Anyone
AnyLme
Anywhere
Anything
Challenges of Social Business
www.aiim.org/infochaos�
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Compliant
Anyone
AnyLme
Anywhere
Anything
• Data • Documents • ApplicaLons • Tasks • Processes • CommunicaLons
Challenges of Social Business
Compliant
Anyone
AnyLme
Anywhere
Anything
• Device • Geo
LocaLon • ApplicaLon/
Pla_orm
Challenges of Social Business
Compliant
Anyone
AnyLme
Anywhere
Anything
• On or Offline • Push or Pull • Wired/
Wireless
Challenges of Social Business
Compliant
Anyone
AnyLme
Anywhere
Anything
• Employees • Customers • Partners • Teams • Prospects • Crowd
Challenges of Social Business
Social Business
Compliant
Anyone
AnyLme
Anywhere
Anything
• Privacy • Regulatory • Appropriate • Auditable • Legal
Challenges of Social Business
Growing challenges & Layers
13
• Many applications • Some on premises –
some in the cloud • Data & Unstructured
Content • All stored in live
environment • All in silos • Majority of data ‘dark’ • Increasing volume of
‘zombie’ applications
ECM how we do business
Business
People
Process
Technology
Fundamentals Modern Business
Social Business
Organic
Controlling
MechanisLc
Dynamics of Modern Business
Today’s tacLcal market drivers -‐ FSS
13%
4%
3%
65%
15%
Currently Using
Plan to in next 6 Months
Plan to More than 6 months
No plans
Don't Know ©451 Research 2014
Today’s tacLcal market drivers -‐ Cloud
38%
19%
26%
17%
External Cloud Only
On Premise Only
Hybrid
Don't Know ©451 Research 2014
ECM Buying Trends
What do we do on the move?
0%
10%
20%
30%
40%
50%
60%
70%
80%
Corporate Mobile ApplicaBons
Winners versus Losers • Data and traffic volumes are overwhelming – winners only manage
essenLals, don’t be a hoarder – Focus on IT efficiency • Algorithms only tell us so much – winners invest in smart people to use,
interpret, interact with and and ask the right quesLons • BYO everything will be a reality – but not for everything, every Lme –
there is a Lme and a place… • Don’t chase fashions – focus on your customers and your products/
services – more people and less technology may be the way forward • Do watch emerging trends, some (not many) can be truly disrupLve • Manage data from creaLon to destrucLon – always
