Emotional Intelligence

Presented by: Dr. K. A. Selvakumaran

What is emotional intelligence?

Emotional intelligence is the ability to identify, use, understand and manage your emotions in positive and constructive ways. It's about recognizing your own emotional state and the emotional states of others. Emotional intelligence is also about engaging with others in ways that draw people to you.

Types of Emotions

Characteristics of Emotional Intelligence

Self Awareness

Self Regulation

Self Motivation

Empathy

Social Skills

Self-Awareness

People with high emotional intelligence are usually very self-aware. They understand their emotions and because of this, they don't let their feelings rule them. They're confident – because they trust their intuition and don't let their emotions get out of control.

They're also willing to take an honest look at themselves. They know their strengths and weaknesses, and they work on these areas so they can perform better. Many people believe that this self-awareness is the most important part of emotional intelligence.

Self Regulation

This is the ability to control emotions and impulses. People who self-regulate typically don't allow themselves to become too angry or jealous and they don't make impulsive, careless decisions. They think before they act.

Self Motivation

People with a high degree of emotional intelligence are usually motivated. They're willing to defer immediate results for long-term success. They're highly productive, love a challenge, and are very effective in whatever they do.

Self-motivated individuals are a treat to work with and manage. Because they're typically rewarded less by outside stimuli -- recognition, bonuses, promotions -- and more by their own goals and interests, they can handle disappointment and negative outcomes.

Empathy

Empathy is the ability to identify and understand the wants, needs and viewpoints of those around you. People with empathy are good at recognizing the feelings of others, even when those feelings may not be obvious. As a result, empathetic people are usually excellent at managing relationships, listening and relating to others. They avoid stereotyping and judging too quickly, and they live their lives in a very open, honest way.

Social Skills

It's usually easy to talk to and like people with good social skills, another sign of high emotional intelligence. Those with strong social skills are typically team players. Rather than focus on their own success first, they help others develop and shine. They can manage disputes, are excellent communicators and are masters at building and maintaining relationships.

Emotional Intelligence (EQ) vs.

Intellectual Intelligence (IQ)Intellectual intelligence (IQ) is usually less important in determining how successful we are than emotional intelligence (EQ). We all know people who are academically brilliant and are yet socially incompetent and unsuccessful. What they are missing is emotional intelligence.

Intelligence Quotient Emotional Quotient

Measure of cognitive abilities e.g. the ability to learn/understand/deal with new situations, logic and analytical skills

Measure of our ability to use both our emotions and cognitive skills in our life

IQ includes Reasoning skills and the ability to apply knowledge to one’s current situation.

EQ includes creativity, stress management, leadership and similar skills

Is established at birth and fixed after a certain age and can not be developed nor increased after then

EQ can be learned, developed and improved at any age, in fact, our ability to learn emotional intelligence increases as we get older

It is a threshold capability that can only show you the road to your career and gets you working in a certain field.

EQ makes you walk through that road and gets you promoted in that field.

High IQ makes you successful in academics

High EQ makes you successful in LIFE!

90% of the success of outstanding leaders is attributable to emotional intelligence (EQ), which is twice as important than intellectual intelligence (IQ).

- IQ

- EQ

Are you a leader or just a boss?

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Developing Emotional Intelligence

Emotional intelligence can be developed through the following key skills

Ability to quickly reduce stress.

Ability to recognize and manage your emotions.

Ability to connect with others using nonverbal communication.

Ability to use humor and play to deal with challenges.

Ability to resolve conflicts positively and with confidence.

Rapidly reduce stress

When we’re under high levels of stress, rational thinking and decision making go out the window. The first key skill of emotional intelligence is the ability to quickly calm yourself down when you’re feeling overwhelmed. This emotional intelligence skill helps you stay balanced, focused, and in control–no matter what challenges you face.

Manage your emotions

The second key skill of emotional intelligence is having a moment-to-moment awareness of your emotions and how they influence your thoughts and actions. Emotional awareness is the key to understand yourself and others.

Using nonverbal communication

To be a good communicator, it requires more than just verbal skills. Often, what we say is less important than how we say it or the other nonverbal signals we send out. In order to hold the attention of others and build connection and trust, we need to be aware of and in control of our nonverbal cues. We also need to be able to accurately read and respond to the nonverbal cues that other people send us. 

Use humor and play to deal with challenges

Humor, laughter and play are natural antidotes to life’s difficulties. They lighten our burdens and help us keep things in perspective. A good hearty laugh reduces stress, elevates mood, and brings our nervous system back into balance.

Resolve conflict positively

The ability to manage conflicts in a positive, trust-building way is the fifth key skill of emotional intelligence. Successfully resolving differences is supported by the previous four skills of emotional intelligence. Once you know how to manage stress, recognize and manage your emotions, communicate nonverbally and use humor and play, you’ll be better equipped to handle emotionally-charged situations and catch and defuse many issues before they escalate.