Emotional Intelligence Changing Human Resource Functionality  

Sheetal Wagh MBA (First year)

SIBAR, Pune

INTRODUCTION

 The   human   resource   (HR)   of   an   organization   is   referred   to   as   staff,  personnel  or  employees.  

 Emotional  intelligence  (EI)  or  emotional  quotient  (EQ)  is  the  ability  of  individuals   to   recognize   their   own   and   other   people's   emotions,   to  discriminate  between  different  feelings  and  label  them  appropriately,  and  to  use  emotional  information  to  guide  thinking  and  behavior.  

John Mayer Peter Salovey Daniel Goleman

How organizations demotivate and demoralize employees?

  Workload

  Lack of autonomy

  Skimpy rewards

  Loss of connection

  Unfairness

 Value conflicts

Sensitivity Training “Form of training with the goal of making people more aware of their own prejudices and more sensitive to others”.

Talent, productivity and conflict “It  is  human  capability  and  commitment  which  distinguish  successful  organizations  from  the  rest”.  

Role of Mentor

Conclusion   Emotional intelligence has worldwide proven to be a motivational force compared to intelligence quotient.

  People with high emotional intelligence (EI) are often more successful than people with high intelligence (IQ)

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