The Future of Organizational LearningBrett Elmgren, November 25, 2013

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“I believe…through positivity, collaboration and passion we can change our work and change our lives.”

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“What they see, is what you’ll get.”

The Evolution of Learning

Training & Learning

Training Learning

• Event driven• Develops a skill• Imparts new information• Based on formal

curriculum

• A journey• Develops a behavior• Changes attitudes• Customized to individual

needs

“Fueling Your Learning Journey”

The Evolution of Learning

What is one thing you learned in the past 24 hours?

How did you learn it?

A. Reading online

B. Reading in print

C. Through Conversation

D. Watching a video

E. On the job practice

F. Listening to audio

G. In a classroom

H. OtherReadin

g onlin

e

Reading in

prin

t

Through C

onvers

ation

Wat

chin

g a vid

eo

Wat

chin

g TV

Liste

ning t

o audio

In a cl

assr

oomOth

er

0% 0% 0% 0%0%0%0%0%

Pre-2000Classroom

Instructor-led training (ILT)

2000-2008Classroom (ILT)

E-learningBlended (E + ILT)

2008-2013Classroom (ILT)

E-learningBlended learning

Collaborative

Formal learningIndividual focus

Social learningGroup focus

Sources: Bersin, From E-Learning to We-Learning, The Conference Board of Canada.

1. Shifting demographics2. The explosive rise of social media3. Dissatisfaction with traditional organizational cultures

Drivers:

1. Shifting Demographics

• Traditionalists (born 1925 – 1945)• Baby Boom Generation (born 1946 – 1964)• Generation X (born 1965 – 1976)• Millennial Generation (born 1977 – 1997)

Generational breakdown

Generations

Traditionalists

Baby Boomers

Generation X

Millennials36%

45%

17%

The rise of the millennials

• 50% of the workforce by 2020

Traditionalists

Baby boomers

Generation X

Millennials

Generation 2020

51%20%

22%

6%

Sources: Bureau of Labor Statistics Employment Projections.

Constantly connected…

On a date…At the movies…During a marathon…On the big day…

2. The rise of social media

3. Dissatisfaction with the workplace

“A move from command and control, to encourage and engage.”

- Jane Hart

Learning 1.0 to Learning 2.0

A shift from viewing learning as a product created for learners to a collaborative and connected process involving

learners.

Sources: Learning and Development: 2011, The Conference Board of Canada.

Imagine it is 1996, and you are presented with two business plans…

- Current leader

- Large and profitable

- Team of highly paid professionals

- A strategic marketing plan to sell to the masses

- Start-up

- No money or resources

- All contributions are made voluntarily

- Revenue is generated through donation

- Source: Daniel Pink. Drive, 2009

Flat Army

Pervasive Learning

“The switch from a “training is an event” fixed mindset to “learning is a collaborative, continuous, connected and community-based” growth mindset. - Dan Pontefract

- Source: Dennis Callahan

3-33: Pervasive Learning Model

Source: Dan Pontefract, Flat Army 2013

Formal Learning

“A self-contained learning event, occasionally scheduled, typically tracked, providing a comprehensive approach to a topic.”

Source: Dan Pontefract, Flat Army 2013

Formal Learning

Who won the “Most Outstanding Player” award at the Grey Cup?

A. Darian Durant

B. Gainer the Gopher

C. Geroy Simon

D. Kory Sheets

Darian D

urant

Gainer t

he Gopher

Geroy S

imon

Kory Sheets

0% 0%0%0%

Fastest RespondersSeconds Participant Seconds Participant

Formal Learning

Informal Learning

“Learning that occurs primarily spontaneously and outside of formal, designed activities.”

Source: Dan Pontefract, Flat Army 2013

“Learning on demand!”

“Learning at the speed of need!”

Informal Learning

Informal Learning

Social Learning

Source: Dan Pontefract, Flat Army 2013

“Social learning can either be formal or informal, and involves learning through interactions with others.”

Social learning is NOT social media. Social media provides a tool through which social

learning can thrive.

Why Enterprise Social?

• Breakdown Silo’s• Drive innovation• Foster learning (informal & social)• Support a culture of collaboration

Enterprise Social Networking

Video Sharing

What will learning look like in 2020?

1. The rise of gamification

2. The “flipped” classroom

3. The ARC

Gamification“A business strategy which applies game design techniques to non-

game experiences to drive user behavior.”Source: Gamification.org

Source: @DanPontefract

“Flipping the classroom”

“Assign the lessons as homework, and take what used to be homework and have students practice

in the classroom.”- Sal Khan

How to “Flip” your training

• Have your experts record their processes• Host the video’s online• Direct learners to the video’s• Allow learners to learn on their own time• Assess for mastery without grades• Complete practical application• Assess practical application for mastery• Enlist a social community of support

“Itunes saved the music industry.”- Wall Street Journal

The Future for L&D: ARC

ACCESS

RECOMMEND

CURATE

What does the Future of Organizational Learning look like?

“The only way to know the future, is to create it.”