Handling Difficult PeopleEky Sri Handayani

Difficult people can range from mildly irritating to the totally impossible to deal with.

Typical Types

• Clinging, need to be taken care of constantly.• Controlling, have to be right all the time. Their

desire to critize is endless. • Competitive, have to win all the time. They

won’t stop until they win.

Difficult People at Work

• Talk constantly and never listen (clinging type).

• Fail to keep commitments (clinging type). • Must always have the last word (competitive

type). • Criticize anything that they did not create

(controlling). Is that you?

How to handle them

• Clinging type, give them more responsibilities, instead of helping them to do the task, show them how to do it all by themselves. Leave them alone.

• Controlling, be strong and stand up for yourself. Show them you can do good jobs. Don’t be intimidated.

• Competitive, let them win and they will stop being competitive and being generous instead.

• Do you have your own tricks to handle impossible people?

One on one with an agresive person

1. Keep your cool – count to 102. Fly like an eagle – you can’t fly like an eagle if you hang

out with turkeys3. Shift from being reactive to pro active – put ourselves in

the difficult individual’s shoes4. Pick your battles - fight the battles that are truly worth

fighting or stay away5. Separate the person from the issue – soft on the person

but strong on the issue6. Be opposite of them and master the art of

communication

• Are you a difficult person?

Let’s find out...

Creating A Good Working Relationship

According to the Gallup Organization, people who have a good friend at work are seven times more likely to be satisfied and

engaged in their jobs

Characteristics of Good, Healthy Working Relationships

• Trust• Mutual Respect• Mindfulness• Welcoming Diversity• Open Communication

The ability to build and leverage a network of relationships was the best predictor of success –

Ken Blanchard

5 Mistakes in Building Working Relationship

• Taking before giving• Being an opportunistic relationship builder• Seeing relationship building as playing office

politics• Insincere, act as if good relationships can make

up for a lack of knowledge and skills• Limiting relationship circle, only develop

relationships only with people who are similar to them or who belong in their peer group

Benefit of Maintaining A Good Working Relationship

• Work is more enjoyable• Reduce Stress• Become more productive; encourage

innovation and creativity• More work satisfaction

• Everybody can have fun at work. Why not???

A peacok in in the land of penguins...

in the courtesy of youtube...

So let’s maintain a happy working office!