health care knowledge transfer using the online environment

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Health-care knowledge Health-care knowledge transfer using the transfer using the online environment online environment

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I gave this presentation to a group of health care managers in Alberta Canada (February 2009). The goal of this presentation was to increase awareness around the possibilities that Web 2.0 tools offer the managers to enable their teams to network, collaborate and share knowledge. It was well received and I have been asked to present it again in December 2009.

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Page 1: Health Care Knowledge Transfer Using The Online Environment

Health-care knowledge transfer Health-care knowledge transfer using the online environment using the online environment

Page 2: Health Care Knowledge Transfer Using The Online Environment

Ever feel like technology is moving Ever feel like technology is moving so fast… you think you’ve missed so fast… you think you’ve missed

the train?the train?

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TerminologyTerminology BlogsBlogs Collaborative writing Collaborative writing PodcastsPodcasts RSSRSS Social bookmarkingSocial bookmarking Social networksSocial networks Video feeds Video feeds Virtual worldsVirtual worlds WikisWikis

For a comprehensive For a comprehensive list of Web 2.0 list of Web 2.0

applications see applications see handouthandout

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Aims of this presentationAims of this presentation

1.1. To consider why Web 2.0 technology is To consider why Web 2.0 technology is important to health care practiceimportant to health care practice

2.2. To discuss how we can participate in To discuss how we can participate in healthcare knowledge transfer using these healthcare knowledge transfer using these technologiestechnologies

3.3. To review which tools you might select for To review which tools you might select for which purposewhich purpose

4.4. To tell you how we’re preparing the To tell you how we’re preparing the NetNet generation for practicegeneration for practice

5.5. To think about how the To think about how the Gen-XGen-X and and BoomersBoomers can get on board can get on board

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The importance of Web 2.0 The importance of Web 2.0 technology in health care practicetechnology in health care practice

Most online health resources are not created Most online health resources are not created by healthcare professionalsby healthcare professionals

A significant number of so-called health A significant number of so-called health information sites have no professional input information sites have no professional input

~ However ~~ However ~ Traditional Internet interventions, with Traditional Internet interventions, with

content by healthcare professionals, is part of content by healthcare professionals, is part of the answer and…the answer and…

User-generated content through Web 2.0 is User-generated content through Web 2.0 is the other part!the other part!

(Boulos & Wheeler, 2007;Potts, 2006)

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Evidence-Based Information

Communities of Practice

Client opinion and ideas

Informationfor clients

Using online technology to manage Using online technology to manage a world of information…a world of information…

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Evidence-based practiceEvidence-based practice

Web 2.0 tools such as wikis and blogs are Web 2.0 tools such as wikis and blogs are typically NOT used to inform EBP… typically NOT used to inform EBP… • Lack of evidenceLack of evidence• Lack of referencingLack of referencing• No peer reviewNo peer review• Maybe not ethicalMaybe not ethical• Look for the Hon code symbol Look for the Hon code symbol

Which tools are useful?Which tools are useful?• RSS feeds from specific sitesRSS feeds from specific sites• Well referenced wikisWell referenced wikis

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Specific toolsSpecific tools

Blog: topic specific, reflectiveBlog: topic specific, reflective Wiki: encyclopaedia, resourceWiki: encyclopaedia, resource Collaborative writing: virtual place to Collaborative writing: virtual place to

create documentscreate documents Personalized home pages: orient you Personalized home pages: orient you

in the virtual worldin the virtual world Social networking: a way of connecting Social networking: a way of connecting

to people with similar intereststo people with similar interests

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Web-log or BlogsWeb-log or Blogs

Tend to centre around a certain topicTend to centre around a certain topic Can have one or more authorCan have one or more author Can be public or privateCan be public or private Very easy to set upVery easy to set up Is a great way to enter the Web 2.0 Is a great way to enter the Web 2.0

worldworld

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An OT blogAn OT blog

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Wiki: Means Wiki: Means “Fast”“Fast” in Hawaiian in Hawaiian

A wiki is:A wiki is: A collaborative software that allows a group A collaborative software that allows a group

to collaborate to collaborate • Users add content and edit others’ contentUsers add content and edit others’ content

Able to be developed, edited and modified Able to be developed, edited and modified with no knowledge of programming or HTML with no knowledge of programming or HTML • making it accessible to everyone, not just the making it accessible to everyone, not just the

tech-savvy!tech-savvy! Able to be maintained equally by all users Able to be maintained equally by all users

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A wiki’s content is A wiki’s content is generated by its usersgenerated by its users

The users are responsible for the direction and The users are responsible for the direction and content of the wiki web site over time. content of the wiki web site over time.

Everyone that uses the wiki has the opportunity Everyone that uses the wiki has the opportunity to contribute to it and/or edit in the way that to contribute to it and/or edit in the way that they see fit. they see fit.

This allows a wiki to change constantly and This allows a wiki to change constantly and morph to represent the needs of the users over morph to represent the needs of the users over time. time.

Roll-back capacity in “history” tab can remove Roll-back capacity in “history” tab can remove accidental loss of data or enable group to accidental loss of data or enable group to restore content or return to a previous version.restore content or return to a previous version.

(Bray & Boufford, 2006; Samarawickrema, 2007)

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A wiki you probably know!A wiki you probably know!

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Wiki’s in healthcareWiki’s in healthcare

Wikis can be used:Wikis can be used: For collaboration on projects and researchFor collaboration on projects and research As a continuing professional development As a continuing professional development

tool:tool:• Connect rural practitioners to city practitionersConnect rural practitioners to city practitioners• Develop communities of practiceDevelop communities of practice

As a tool with clients:As a tool with clients:• For sharing knowledge (encyclopaedia-style wiki)For sharing knowledge (encyclopaedia-style wiki)• Create resources for ongoing use by clients (eg: home Create resources for ongoing use by clients (eg: home

modification wiki)modification wiki)

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Discussion forumsDiscussion forums

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Collaborative writingCollaborative writing

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Personalized home pagePersonalized home page

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Social NetworkingSocial Networking

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Learning environmentsLearning environments

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Client information and opinionClient information and opinion

Web 2.0 tools are perfect for Web 2.0 tools are perfect for obtaining information and opinions obtaining information and opinions from clientsfrom clients• WikisWikis• Blogs Blogs • Virtual worlds Virtual worlds • Discussion forums Discussion forums

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Communities of practiceCommunities of practice

Web 2.0 tools are perfect for creating Web 2.0 tools are perfect for creating communities of practicecommunities of practice• Blogs Blogs • Wikis Wikis • Collaborative writingCollaborative writing• Social bookmarking Social bookmarking • Social networkingSocial networking

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Information for clientsInformation for clients

Web 2.0 is perfect for creating Web 2.0 is perfect for creating information for clientsinformation for clients• Blogs Blogs • Wikis Wikis • Podcasts (aural only)Podcasts (aural only)• Vid-casts (visual and aural)Vid-casts (visual and aural)• Communities of practiceCommunities of practice

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Getting the Net Generation ready Getting the Net Generation ready for practicefor practice

Incorporating blogs, wikis, podcasts, vid-Incorporating blogs, wikis, podcasts, vid-casts, virtual worlds, discussion forums, etc casts, virtual worlds, discussion forums, etc in day to day teachingin day to day teaching

Demonstrating the applicability for practiceDemonstrating the applicability for practice Highlighting the risks of Web 2.0Highlighting the risks of Web 2.0 Demonstrating professional practice in the Demonstrating professional practice in the

online worldonline world Researching the students perceptions to Researching the students perceptions to

share with the world!share with the world!

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Getting Gen X and Boomers Getting Gen X and Boomers on boardon board

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Getting Gen-XGetting Gen-X and and BoomersBoomers on on boardboard

Start simpleStart simple Get familiar with toolsGet familiar with tools Try not to be overwhelmed by choicesTry not to be overwhelmed by choices

Ask yourself some questions… then Ask yourself some questions… then make a planmake a plan

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Stop… Think… Act… Stop… Think… Act…

What do I do well in my practice?What do I do well in my practice? What do I want to improve?What do I want to improve? Who do I want to learn from?Who do I want to learn from? Who do I want to learn with?Who do I want to learn with? Do I share my knowledge?Do I share my knowledge? Do I acknowledge others’ knowledge?Do I acknowledge others’ knowledge? How can this all be better coordinated?How can this all be better coordinated? Am I invested in this?Am I invested in this? What support do I need?What support do I need?

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Web 2.0 ApplicationsWeb 2.0 ApplicationsApplicationApplication DescriptionDescription Getting StartedGetting Started

BlogBlog A blog (or weblog) is a website where items are A blog (or weblog) is a website where items are posted on a regular basis with the most recent posts posted on a regular basis with the most recent posts at the top. Usually a blog is about a single topic or at the top. Usually a blog is about a single topic or theme.theme.

Video description: Video description: Understanding BloggingUnderstanding Blogging

Getting started: Getting started: BloggerBlogger

Collaborative writingCollaborative writing Collaborative writing tools facilitate editing and Collaborative writing tools facilitate editing and reviewing of a text document by multiple reviewing of a text document by multiple individuals either in real-time or asynchronously.individuals either in real-time or asynchronously.

Video description: Video description: Understanding Google DocsUnderstanding Google Docs

Getting started: Getting started: Google DocsGoogle Docs

Personalized Personalized homepageshomepages

A personalized homepage lets you assemble all your A personalized homepage lets you assemble all your favourite widgets, feeds, social networks, email, favourite widgets, feeds, social networks, email, videos and blogs on one fully-customizable page.videos and blogs on one fully-customizable page.

Getting started: Getting started: iGoogleiGoogle

PodcastPodcast A podcast is a series of audio or video digital-media A podcast is a series of audio or video digital-media files which is distributed over the Internet by files which is distributed over the Internet by syndicated download (RSS), through Web feeds, to syndicated download (RSS), through Web feeds, to portable media players and personal computers.portable media players and personal computers.

Getting started: Getting started: Understanding podcastingUnderstanding podcasting

Finding podcasts of interest: Finding podcasts of interest: PodscopePodscope

Social bookmarkingSocial bookmarking Users save links to web pages that they want to Users save links to web pages that they want to remember and/or share. These bookmarks are remember and/or share. These bookmarks are usually public, but can be saved privately or shared usually public, but can be saved privately or shared with specified people or groups.with specified people or groups.

Video description: Video description: Understanding social bookmarkingUnderstanding social bookmarking

Getting started: Getting started: DeliciousDelicious

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Web 2.0 ApplicationsWeb 2.0 ApplicationsApplicationApplication DescriptionDescription Getting StartedGetting Started

SyndicationSyndication (RSS) feeds (RSS) feeds You can subscribe to syndicated web feeds so You can subscribe to syndicated web feeds so that the Internet updates you, you don’t have that the Internet updates you, you don’t have to remember to check for updates.to remember to check for updates.

Video description: Video description: Understanding RSS feedsUnderstanding RSS feeds

Social networksSocial networks Online communities of people who share Online communities of people who share interests and activities, or who are interested interests and activities, or who are interested in exploring the interests and activities of in exploring the interests and activities of others.others.

Video description: Understanding Social Video description: Understanding Social NetworksNetworks

Getting started: Facebook or Google GroupsGetting started: Facebook or Google Groups

Video sharingVideo sharing Online video clips on almost any topic Online video clips on almost any topic imaginable.imaginable.

Finding videos of interestFinding videos of interest: YouTube: YouTube

Multi User Virtual Multi User Virtual EnvironmentEnvironment

Virtual world where the user is represented Virtual world where the user is represented by an avatar and can interact with other by an avatar and can interact with other avatars in the environment.avatars in the environment.

Video description: Second Life tutorialVideo description: Second Life tutorial

Getting started: Getting started: Croquet Project or Second LifeCroquet Project or Second Life

WikiWiki A wiki is a page or collection of Web pages A wiki is a page or collection of Web pages designed to enable anyone who accesses it to designed to enable anyone who accesses it to contribute or modify content. The most contribute or modify content. The most famous is Wikipedia.famous is Wikipedia.

Video description: Video description: Understanding wikisUnderstanding wikis

Getting started: Getting started: MediawikiMediawiki

A medical (peer reviewed wiki): Ask Dr WikiA medical (peer reviewed wiki): Ask Dr Wiki

Descriptions adapted from:Boulos, M. N. K. & Wheeler, S. (2007). The emerging Web 2.0 social software: An enabling suite of sociable technologies in health and health care education. Health Information and Libraries Journal, 24, 2-23.

Seeman, N. (2008). Web 2.0 and Chronic Illness: New Horizons, New Opportunities [Electronic Version]. Healthcare Quarterly, 6, 104-110. Retrieved May 2008 from www.electronichealthcare.net.

Wikipedia: http://www.wikipedia.org/

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URL’s for Web2.0 toolsURL’s for Web2.0 toolsBlog creationBlog creation Blogger:Blogger:http://www.blogger.com/homehttp://www.blogger.com/home Wordpress: Wordpress: http://http://wordpress.orgwordpress.org// Blog tracking/search: Blog tracking/search: Google blog search: Google blog search:

http://blogsearch.google.com/http://blogsearch.google.com/ Bloglines: Bloglines: http://www.bloglines.com/http://www.bloglines.com/ Technorati: Technorati: http://technorati.com/http://technorati.com/Collaborative writingCollaborative writing Googledocs Googledocs http://docs.google.com/http://docs.google.com/Online desktops:Online desktops: igoogle: igoogle: http://www.google.com/ighttp://www.google.com/ig

Photosharing:Photosharing: Flickr: Flickr: http://http://www.flickr.comwww.flickr.com// Picasa: Picasa: http://http://picasa.google.compicasa.google.com// Podcast creation:Podcast creation: http://www.how-to-podcast-tutorial.com/http://www.how-to-podcast-tutorial.com/Podcast search engines: Podcast search engines: Yahoo: Yahoo: http://podcasts.yahoo.com/http://podcasts.yahoo.com/ Podscope: Podscope: http://www.podscope.com/http://www.podscope.com/

RSS (Really Simple Syndication)RSS (Really Simple Syndication) http://http://www.youtube.com/watch?vwww.youtube.com/watch?v

=0klgLsSxGsU=0klgLsSxGsU to understand how this to understand how this worksworks

Social bookmarking, collaborative tagging and Social bookmarking, collaborative tagging and tag clouds tag clouds

Delicious: Delicious: http://del-http://del-icio.usicio.us//, , Citeullike: Citeullike: http://http://www.citeulike.orgwww.citeulike.org//Social networksSocial networks Twitter: Twitter: http://twitter.com/http://twitter.com/ Facebook: Facebook: http://www.facebook.com/http://www.facebook.com/ MySpace: MySpace: http://www.myspace.com/http://www.myspace.com/ Video sharingVideo sharing YouTube: YouTube: http://http://www.youtube.comwww.youtube.com// BBC player: BBC player: http://http://www.bbc.co.uk/iplayerwww.bbc.co.uk/iplayer//Virtual worldsVirtual worlds Second life: Second life: http://http://secondlife.comsecondlife.com// Wikis:Wikis: Pbwiki: Pbwiki: http://http://pbwiki.com/academic.wikipbwiki.com/academic.wiki,, Mediawiki:Mediawiki:

http://www.mediawiki.org/wiki/MediaWikihttp://www.mediawiki.org/wiki/MediaWiki

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ReferencesReferencesBoulos, M. N. K. & Wheeler, S. (2007). The emerging Web 2.0 social Boulos, M. N. K. & Wheeler, S. (2007). The emerging Web 2.0 social

software: An enabling suite of sociable technologies in health and health software: An enabling suite of sociable technologies in health and health care education. care education. Health Information and Libraries Journal, 24, Health Information and Libraries Journal, 24, 2-23.2-23.

Bray, B., & Boufford, B. (2006). Bray, B., & Boufford, B. (2006). Beyond ‘Eye Candy’: Using Wikis for Beyond ‘Eye Candy’: Using Wikis for Collaborative Student Presentation Web SitesCollaborative Student Presentation Web Sites. Paper presented at the . Paper presented at the IMPACT 2006. Retrieved 30 January 2007, from IMPACT 2006. Retrieved 30 January 2007, from http://communities.blackboard.com/bbcswebdav/institution/IMPACThttp://communities.blackboard.com/bbcswebdav/institution/IMPACT%20Conference/7-13-06%209AM/Beyond%20Eye%20Candy_Bray.ppt. %20Conference/7-13-06%209AM/Beyond%20Eye%20Candy_Bray.ppt.

Kift, S. (2003). Kift, S. (2003). From bolting on to embedding: How do we progress the From bolting on to embedding: How do we progress the seamlessness of online and in-class learning environments to enhance seamlessness of online and in-class learning environments to enhance student learning outcomes?student learning outcomes? Paper presented at the OLT 2003 Paper presented at the OLT 2003 Excellence: making the connections. From Excellence: making the connections. From https://olt.qut.edu.au/olt2003/Proceedings/OLT%20Conf%20Proceedingshttps://olt.qut.edu.au/olt2003/Proceedings/OLT%20Conf%20Proceedings.pdf#page=161.pdf#page=161..

Potts, H. W. W. (2006). Is E-health progressing faster than E-health Potts, H. W. W. (2006). Is E-health progressing faster than E-health researchers? [Electronic Version]. researchers? [Electronic Version]. Journal of Medical Internet ResearchJournal of Medical Internet Research, , 88. Retrieved 1 May 2008 from . Retrieved 1 May 2008 from http://www.jmir.org/2006/3/e24/http://www.jmir.org/2006/3/e24/..

Samarawickrema, G. (2007). Samarawickrema, G. (2007). Wikis in Higher Ed.Wikis in Higher Ed. Report. Melbourne: Deakin Report. Melbourne: Deakin University.University.