Healthcare for Tourists:lets make a common goal

Presented by: Dr. Subash PyakurelCEO

Health Concern

Outline of the Presentation

First segment : Overview of research findings

Second segment : Concept objective

Third segment : Development Phases and recommended roles

First Segment

Survey on ‘Health-seeking behaviour of tourists visiting Nepal’

Methodology

•Study Area -Boudha, Kathmandu, Nepal

•Data collection tool -Informal questionnaire

•Data Collection Technique - Interview with the tourists

visiting Nepal

•Sample size -31

Countries represented

•China

•France

•Netherlands

•Germany

•USA

• Belgium

• Italy

• Israel

• Taiwan

<7 7 to 14 15-30 >300%

10%

20%

30%

40%

50%

60%

70%

10%

20%

60%

10%

no. of days staying in Nepal

resp

onse

in p

erce

ntag

e

Fig. 1 . Bar diagram showing the duration of stay in Nepal

Travel agents / Guides

Hotels

Embassy

Local people

Others

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

23%

42%

14%

15%

6%

refe

renc

e so

urce

response in percentage

Fig 2. bar diagram showing the response on first contact point for reference to treatment

Insurance Medical Kit Immunization None Others0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

25%

40%

90%

2% 5%

Types of preparedness

Res

pons

e in

Per

cent

age

Fig 3. Bar diagram showing the type of Health pre-preparedness

Necessity of One-stop expert health solution 0%

20%

40%

60%

80%

100%

120%

97%

1% 3%

YesNoMaybe

Fig 4. Bar diagram showing the response regarding the requirement of One-stop expert health solution for tourists

Conclusion from survey

• It is found that the maximum number of tourists refer to

unreliable sources in case of health problem.

• The concept of ‘one-stop expert health solution model’ is

highly appreciated .

Second Segment : Concept

Core objective of the concept:

To create a special healthcare delivery system to the tourists visiting Nepal that would gradually progress into medical tourism

Third Segment : Phases of development

Phase 4 : Evaluation

Phase 3 : Implementation of the Plan

Phase 2 : Implementation Strategy and Action Plan

Phase 1 : General Consensus

Phase 1: General Consensus

•Brainstorming and discussion

•Feedback and inputs from health and tourism stakeholders, embassies and international societies

•Create supportive, positive collaborative and cooperative environment among all stakeholders through interactive sessions in a common platform.

Phase 2 :Implementation strategy and Action plan

Step 1

•Accreditation and quality standardization of healthcare institution and health professionals

Step 2

•Formation of special panel for doctors, hospitals and clinics

Step 3

•Formation of ‘Tourists Healthcare Information System (THIS)’ under NTB with PPP model

Step 4

•Incorporation of innovative technology in health system like : Electronic Medical Record system, Telemedicine, Tele-radiology, mobile applications, web solutions etc.

Step 5 •Promotional strategy

Step 6 • Monitoring and supervision body and protocol

Phase 3 : Implementation (Recommended Division of roles)

Health Concer

n

Ministry of Health and Population

(MoHP) National Planning

Commission(NPC)

Nepal Tourism Board(NTB)

Healthcare Providers

Embassies and

International societies

Ministry of Tourism(MoT)

Recommended Division of Roles

Ministry of Health and Population

• Infrastructure criteria for hospitals

• Hospital ranking and accreditation

• Quality assurance

• Formation of the autonomous regulatory body• Support and consulting to Healthcare providers in quality

upgradation.

National Planning Commission

• Development of short term and long term policies and plans at National Level.

• Coordination and channeling of government bodies for the concept

• Formation of special task force involving relevant stakeholders.

Ministry of Tourism

• Supporting NPC, MoHP with data and experience.

• Incorporation of promotional schemes through their existing mechanism.

• System development and cooperation for sustainability of the concept.

Nepal Tourism Board

• Promotion and execution of ‘THIS’ with support of stakeholders and private sectors.

• Promotional schemes of the project.

• Act as long term development facilitator/coordinator up to a logical end.

Healthcare Providers

• Upgrading the quality of health services through: o Infrastructure developmento Maintenance of hospital environment and cleanlinesso Interpersonal and communication standardization and training

of health professionals

• Development of separate department and system for international patients.

• Showing utmost cooperation and reciprocation throughout the process.

Embassies and International Societies

• Continuous input, consult and support(specific demand and criteria for concerned citizens).

• Opportunity of gaining first hand insight to foreign health care policy of your respective countries for further improvements.

• Act as a bridge in Quality upgradation of healthcare providers.

Role of Health Concern

• Input to NPC, MoHP, MOT for development of strategies/policies.

• Input to MoHP in quality issue, accreditation model and selection of panel of doctors and institutes.

• Consultation to hospitals in creating a system for HCFT.• Support to NTB in designing THIS.

• Introducing e-health and innovations like telemedicine, EMR, Web solutions, mobile applications etc.

• Liaison with international groups like GHTC, AMTC, WMTA, global experts.

• Coordination with embassies and INGOs.

Phase 4 : Evaluation(continuous)

Regular supervision, monitoring and research

THANK YOU!