HEIDI CARSON, MS Training and Development Visionary

MY STORY• Started over 17 years ago

THE JOURNEY• I made it my mission to learn all I could about organizational training and

development.• I stayed up until all hours

THE JOURNEY• I drank coffee….a lot of it!• I took workshops• Studied industry best practices• I had many mentors

THE JOURNEY CONTINUES• Contracted with many organizations in the training and development

arena• Received my MS degree from the University of Rochester in 2001

CAPABILITIES • I love to help organizations rebuild and enhance their training and

development departments. This is what drives me.

WHAT I CAN DO FOR YOUR ORGANIZATION • Skill gap analysis• Assembling teams • Prepare and implement training budget• Development of strategic training plans• Identifying instructional designers

YOU ASK, WHAT ELSE CAN I DO?• Provide logistical support, course development, delivery, evaluation and

outcome measurements• Workflow analysis to make sure your training and development

department is at optimal output• Development of performance plans • ELearning implementation

ORGANIZATION'S I HAVE WORKED FOR

• Firestone• AVANGRID• New York State• Manufacturing• IT and hospitality industry

A+ Services

KnowledgeChangeAwareness

What I believe……

RESEARCH SHOWS• A highly effective training and development department can improve….

Business performance

Staff morale

Employee retention

I WOULD LOVE TO MEET YOU! • Heidi Carson, MS• 585.208.5477