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KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date: 06 th May 2013)

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Page 1: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

KUALA LUMPUR REGIONALDISTRIBUTION CENTRE

(KL RDC)- Supplier Manual -

AEON Co. (M) Bhd.~ Supply Chain Management (Operation) ~

Ver. 1-1 (Effective Date: 06th May 2013)

Page 2: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 2

Benefits Of Working With KL RDCDear Supplier;Since year 1984, AEON (Malaysia) has seen significant growth, and we are in midst of passion for growth towards a number 1 retailer in Malaysia, and also in ASEAN countries by then.

As our expansion grows rapidly, we would like to invite all of our business alliances to grow bigger together, as a strong win-win business team scenario. In conjunction of this, we have developed this new Kuala Lumpur Regional Distribution Centre (KL RDC) as our kick off infrastructure to support our continuous growth.

You know that being a part of our distribution center will provide you major benefits and services of which some are below;1. An increased in availability leading to increase your sales2. Priority delivery to all AEON stores3. Faster replenishment to stores4. Higher frequent deliveries to stores5. Reduction in administration matter for supplier6. Reduced waiting time at each stores

This document outlines the rules for working in our supply chain

This pack provides you with details to understand the centralization ways of working.Please take time to read through the pack and feel free to contact us if you have any questions.

Regards,

AEON Co. (M) Bhd.

Page 3: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱

Agenda

1. Overview2. Booking Guidelines3. Requirements 4. Security Check5. Register6. Unloading & Inspection7. Return Cargo Procedures8. Security check before leaving KLRDC9. Rental pallets 10. AEON Label11. KLRDC General Regulations12. Summary - RDC Reject Cases13. Summary – Cases Penalty imposed 14. Other Conditions & Terms15. Supplier’s Acknowledgement16. Sample of Documents

P 04 - 09P 10P 11 - 21P 22 - 23P 24P 25 - 30P 31P 32P 33P 34P 35 - 38P 39P 40P 41P 42P 43 - 49

Page 4: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 4

OverviewLogistics & Information Flow

Supplier

AEON KL RDC

AEON Store

(Ordering & PO Data) (Accept PO & Create DO)

(Payment Advice)(Confirm Payment)

(RN Generated)

Logistic Flow

IT Flow

B2B System

Page 5: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱

Overview

RDC located at Bandar Baru Bangi. Monday to Saturday, 07:00 to 20:00, exclude peak season. Manage AEON warehouse facility

– Cross Dock (XD), Consolidation (CS) & Stock Point (SP). Stock Point items will be stocked in RDC to ensure excellent availability

and will be dispatched in 24 hours upon store ordering. Cross dock & Consolidation items are an amalgamation of store demand

and will be dispatched in 24 hours upon receiving at RDC. No stock held in RDC.

Cater for existing AEON stores and subsequent new stores.

5

Remark

Distribution Centre Store Code (DC Code)

Receiving Hours Office Hours

KL RDC

XD (each) 07:00 – 20:00 (Monday to Saturday)

09:00 – 18:00CS (8010)

SP (8012)08:00 – 20:00

(Monday to Friday)

Remark

Remark

Remark

Remark

KLRDC functions & business hour

Page 6: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 6

Address:AEON Kuala Lumpur Distribution Centre (KL RDC)Jalan 6C/13, Off Persiaran KemajuanTaman Persiaran Bangi43650 Bandar Baru BangiSelangor Darul Ehsan

Telephone (Hunting Line):- To be advised later -

Fax:- To be advised later -

GPS:2.9476398, 101.76089692.9476398N 101.7608969E2°56'51.5033''N 101°45'39.2288''E

OverviewLocation & contact of KLRDC

Page 7: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱  100 ㎞

    : DC    : Store

  5 ㎞

Klang Valley

DCKL

DCSA

KL RDC

7

Overview

Page 8: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 8

CategoryPerson In

ChargeTelephone E-Mail

DeliveryAppointment

Centralized Booking Team

To be advised

LogisticMatter AEON RDC To be advised

MerchandiseMatter

AEONMerchandiser - -

B2BMatter

Helpdesk03–2161 1088Mon to Fri09:00 to 18:00

[email protected]

Other Inquiry [email protected]

Change name

OverviewContact List

Page 9: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 9

Booking to KLRDC1

Security check by Guards3

Register lorry & drivers to KLRDC Office4

Unloading & Merchandises Inspected 5

Receive “Receiving Note”6

Arrive RDC 30min before appointment2

Pick up goods to take back, if any7

Inspection by our Security before leaving8

N-1 day BookingForm

DrivingLicense

RN

DORegistration

Form

*GRN

Gate Pass

DCPass

P10

P22 - 23

P24

P25 - 30

P25 - 30

P31

P32

OverviewFlow of delivery for KLRDC

Page 10: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 10

Booking GuidelinesProcess Date Remarks

Day:N-1

09:00|

16:00

※1:Every Suppliers are entitled to “GID” or “Normal suppliers” as per volume.※2:Check delivery volume against your quota allocated to each GID※3:Fill up “GID Booking- Form” given.※4:Fill up “Booking- Form” given.※5:Do by mail or fax only. Booking by call is NOT acceptable.

Day:N

GID Suppliers

Delivery to KLRDC on appointed time

GID Suppliers Normal Suppliers

Check volume

No

GID Booking Form Booking Form

Send to KLRDC

Get Booking#

Yes

Excess

Not Excess

※1

※2 ※3 ※4

※5

Booking must be done to Booking Centre within 09:00 -16:00 of 1 working day before delivery time. Suppliers must check with KLRDC Booking Control Officer, if Booking# are not given after 1 hour after booking.

The phone # is : 03-XXX-XXXX Drivers must arrive and register his lorry to Guardhouse 30 minutes before appointment time. Cancellation must be done by 16:00 of 1 working day before delivery date booked. Delivery without booking can be rejected.

E-Mail: [email protected] Fax: 03-XXX-XXXXBooking Centre

Page 11: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱11

Requirement – Delivery to RDC

Ref Details XD

CS

SP

1Suppliers only allowed to bring B2B (WEB-EDI) DO hard copy upon delivery to RDC. Other documents such as Supplier Invoice / Supplier DO is not necessary.

O O O

2Supplier must issue the DO as per the actual delivery item & quantity or supplier shall be liable for a penalty from the merchandising side.

O O O

3 Receiving Note (RN) is the final proof of actual received goods, after which no dispute is acceptable. O O O

4

Once receiving completed, during the same day driver must check, acknowledge and collect all documents, i.e. supplier delivery documents (including pallet docket, if any), Receiving Note (RN) as well as rejected stocks / extra stocks / damaged item. RDC have the right to charge additional storage cost if supplier not collect the rejected item

O O O

Only B2B (WEB-EDI) D/O hard copy are acceptable as proof of delivery. Any other documents are not acceptable

Suppliers must issue D/O with exact item name, item code and its quantity to deliver, otherwise penalty may be imposed.

Documentation

Receiving Note (RN) is the final proof of actual received goods, and no dispute are acceptable after RN acknowledged by supplier.

Any documents are to be collected by supplier on their way to leave KLRDC. KLRDC is not liable for any missing /lost documents suppliers fail to collectBy the time supplier leave KLRDC.

Page 12: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱12

Requirement – Delivery to RDC

Ref Details XD

CS

SP

1Cartons designed for another pack size or not properly labeled will be rejected. The use of re-used carton box is not permitted and must be secured for multiple handling.

O O O

2 As for XD item, carton box must be clearly labeled with the “Carton Label” which could be purchased from RDC. O

3 Consolidation / Stock Point cargo Packaging must be Standard Carton O O

4 As for food item, carton box must be clearly stated with “Product Expiry Date”. O O O

5 Mixed item in one carton must have a separator. RDC to reject if this condition is not followed. O O O

Packing Specifications (Cartons)Standardize packing specification for a merchandise. Packing merchandises of same SKU into different size & design are prohibited.Merchandises in cartons with different merchandises name/logo are prohibited. However, only for XD, Plain carton is acceptable.

A carton label with correct store name (in accordance with one on D/O) is to be pasted on every cartons for XD.Supplier can purchase the label from RDC.

To be integrated with ref#1.

Products’ expiry date are to be stated clearly in every cartons for Food items

Different merchandises in a carton are allowed for XD only, and the merchandises are to be separated SKU by SKU physically by separator .

Page 13: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱13

Requirement – Delivery to RDC

Ref Details XD

CS

SP

8

Price tag/label not attached for each of the merchandise (except food line), RDC to reject. Clothing / Soft merchandise = Price Tag Other boxes / Hard merchandise = Price Label

O O O

9 For Source Mark Barcode / Price Tag / Price Label, RDC to reject if Item Barcode & Price Tag can’t scan O O O

10 Supplier must seal the carton after scanning is completed with supplier own sealer (masking tape). O O OSuppliers must bring tapes/seals with

drivers, and seal boxes after inspection by RDC.

Packing Specifications (Cartons)

Page 14: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 14

1

2

3

Item B

Item A

Plain carton

Item A

Item A

Item A

Item B

Item A

Plain carton

Item A

Item B

Plain carton

Item A

Separator

Item B

Page 15: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 15

Requirement – Palletize

Ref Details XD

CS

SP

1

Supplier to deliver in palletize format with tower form arrangement maximum height of 1600mm included the pallet height, with a standard Ti - Hi arrangement for all pallets.Note: Ti = number of carton per layer, Hi = number of layer per pallet

O O O

2 Supplier have to rent pallets until 30 days after "cargo released" to RDC if uses a rental pallet. O O O

3

As for palletize delivery, only a standard 1100mm X 1100mm or 1000mm X 1200mm, 4-way pallet with a minimum carrying weight 1000kg only are allowed.

O O O

Packing Specifications (Palletize)

Suppliers to palletize cartons in standard Ti-Hi arrangement and stack carton on or lower than 1,600mm including pallet’s height.Note: Ti = number of carton per layer, Hi = number of layer per pallet

Delete “as for palletize delivery”

Page 16: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 16

Requirement – Palletize

Ref Details XD

CS

SP

4 Pallets must be properly secured with sufficient stretch films to ensure stability and no over hanging from pallet. O O O

5 Stacking are not allowed to contains more 1 PO in 1 pallet, and must have same expiry date (for food item). O O O

6 Paste pallet indication on pallet to identify number of pallet for each PO. O O O

Pallets and cartons on it must be properly secured by stretch films to ensure stability. Cartons over hanging from pallet are not acceptable.

Palletize merchandises of different PO are not acceptable.Palletize merchandises with different expiry date are not acceptable.

Pallet indication is to be pasted on every pallets.

Packing Specifications (Palletize)

Page 17: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱17

Requirement – Delivery to RDC

Ref Details XD

CS

SP

1

Supplier must comply to the agreed window time at all time. All Appointment supplier must call, fax or e-mail to RDC to get an appointment 1 day before. RDC to reject if no appointment is made.

O O O

2

Delivery cancellation (with appointment) must inform RDC via email/fax at least 1 day before delivery day (by 16:00) or supplier shall be liable for a penalty from the merchandising side.

O O O

3If delayed more than 15 minutes from the appointment time, supplier must wait queue & become last supplier to receive for the day

O O O

Booking Better to bring this to Booking Guideline ?

Page 18: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 18

Requirement – Delivery to RDC

Ref Details XD

CS

SP

1Supplier allowed to bring only “AEON" merchandise into RDC and exit with empty condition, except damaged / returned merchandise.

O O O

2Supplier Arrangement must followed with - By PO & Store [XD Receiving] - By PO [Consolidation]

O O

3

Helper is required to assist unloading & inspection minimum requirement: 1) 20 ton truck = 1 Driver + 2 helper 2) 10 ton truck = 1 Driver + 1 helper 3) <10 ton truck = 1 Driver

O O O

Transportation

Consolidation with merchandises for consignees but RDC is prohibited.

Suppliers must arrange merchandises in following order so that driver can unload merchandise sin the order.- By D/O & Store (XD)- BY D/O (Consolidation, DC)

Suppliers must take designated number of helper for smooth unloading.

Page 19: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 19

Requirement – Delivery to RDC

Ref Details XD

CS

SP

4

RDC Bay height is 1300mm so supplier’s vehicle’s specifications preferably should match with this height.

O O O

5

Single PO delivery with multiple lorries requires confirmation by supplier's coordinator on arrival all lorries at RDC to start receiving process. RDC shall not start receiving process if lorries arrival incomplete.

O O O

6

3rd party transporter is allowed to bring more than one suppliers' merchandise. Transporter must arrange the merchandise by each supplier separately during receiving.

O O O

RDC shall not take it arrival at RDC, unless all lorries for a PO arrive to RDC

3rd party transporter is allowed to bring more than one suppliers' merchandise. Transporter must arrange the merchandise by supplier, by PO and by SKU, and separate it physically by separator in lorries.

Transportation

Page 20: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 20

Requirement – Receiving

Ref Details XD

CS

SP

7 Supplier must attend together with RDC Receiver during receiving process. O O O

8Pallet arrangement according to DO/SKU, Supplier must know to show or informed how to unload pallets according to DO.

9

Car strictly will not be permitted on site. All supplier lorry must be suitable for transporting & maintain merchandise' security & quality condition.(Example: Box Lorry). RDC to reject if this condition is not followed.

O O O

To be integrated with ref#2

Suppliers must arrange delivery by vehicle or lorry allowed by RDC.Details are following page.

Transportation

Page 21: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 21

Motor cycle

Car

Car (VAN)

Page 22: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 22

Process Remarks※1:Guardhouse check arrival time against appointed time. ※2:Guards check lorry spec against KLRDC regulations. Also check lorry sealed by seal (s) with same serial No. as one (s) mentioned on delivery note.※3:KLRDC may reject receiving or allocate last turn of the day.※4:Guards check driver and helpers’ dress against dress code.※5:Leave ID or driving license of ALL persons to enter.※6:Don’t park out of parking area, unless instructed to do so.※7: Only driver go to Office to register. The others must be in lorry until offloading .

In-Time Arrival ?

Arrive at KLRDC Guardhouse by30minutes before appointment

※1

Fill up Register-Form to register driver, helpers & lorry

Park lorry in Parking Area

Rejected or allocated last turn of the day .

Lorry Check

Drivers come to Office to register by walk

Get 2 copies of Register-Form against ID card or Driving license

Security Check

No

Yes

No

Yes

※3

※2

※5

※6

※7

Dress Check

Yes

No※4

Page 23: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 23

Requirement – RDC General Rule

Photo of NG appearancePhoto of OK appearance

NGOK

Remark

Page 24: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 24

Process Remarks

※1: ※2:

Arrive at KLRDC Office by 15minutes before appointment

Take number card and waiting for called in waiting area.

Register

※1

Hand over Register-Form, Delivery Order(D/O) to Office

Take card saying bay# from Office

Move lorry to designated bay

Approach to area in the warehouse other than waiting area. Driver waiting out of designated area. Helpers waiting out of lorry. Smoking & Eating in KLRDC Use other toilet than designated. Stay in waiting area without purpose of waiting for called from KLRDC Office.

Restrictions

Return-Goods Have Goods Return Note( GRN) from office

Not Have

Have

Page 25: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 25

Process Remarks

※1:Inspectors check bay# card and seal number(s) against D/O※2:Driver & helpers offload merchandises by D/O# and open a box by SKU.※3:Inspectors check merchandises separated in lorry and check packing style & AEON carton label pasted on ALL packages.※4:Inspectors can instruct drivers to move off loading bay to re- arrange merchandises. ※5:Inspectors check product code & its q’ty of merchandise against D/O, and also check cartons conditions. Driver & helpers seal back boxes after inspection by their own tapes/seals. ※6:Lorry to move to Return-Goods bay and collect return-goods, if requested by Office

Move lorry to designed bay

※1

Hand over Register-Form, D/O to designated KLRDC staff

Have Inspector’s acknow-ledgement on Register-Form

Move the lorry off from the loading bay and sort merchandises by D/O

Check

Return-Goods Process

Unloading & Inspection - XD

Yes

No

※3

※5

Have KLRDC staff cut seal(s) on lorry

Check

Driver & helpers offload merchandises onto pallets by D/O

※4

Inspection

Yes

No

Column on Register-Form for rejected items filled up by

InspectorsOK

NG

Return-Goods※6

Not Have

Have

※2

Driver go to Office to have Receive-Note and stamp on Register-Form

Page 26: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 26

Requirement – Palletize

label

Light weight boxes(Upper side)

heavy weight boxes(Lower side)label label

Exp Store Code 1001

Item Code A

Item Code B Item Code Clabel

label

label label

label label

ItemCode A

ItemCode B

ItemCode C

Store Code 1001(in case of XD)

ItemCode A

ItemCode B

ItemCode C

Store Code 1002(in case of XD)

Label

Label

Label

Label

Label

Label

Label

Label

Label

Label

Label

Label

1. In case of XD (1) Unload by store and category and item (2) Use the cart rack for unloading (3) Stuck so that we can check the label (4) Please stuck light weight items on upper side Please stuck heavy items on lower side

Page 27: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 27

Process Remarks

※1:Inspectors check bay# card and seal number(s) against D/O※2:Inspectors check if “Consoli- Indication” on palletized merchandises. ※3:Inspectors can instruct drivers to move off loading bay to re- arrange merchandises. ※4:Check product code & its q’ty of merchandise against D/O, and also check cartons conditions.※5:Lorry to move to Return-Goods bay and collect return-goods, if requested by Office

Move lorry to designed bay

※1

Hand over Register-Form, D/O to designated KLRDC staff

Have Inspector’s acknow-ledgement on Register-Form

Move the lorry off from the loading bay and put “Consoli Indication”

Check

Return-Goods Process

Unloading & Inspection - Consoli

Yes

No

※2

※4

Have KLRDC staff cut seal(s) on lorry

Check

Driver & helpers offload palletized merchandises by D/O

※3

Inspection

Yes

No

Column on Register-Form for rejected items filled up by

InspectorsOK

NG

Return-Goods※5

Not Have

Have

Driver go to Office to have Receive-Note and stamp on Register-Form

Page 28: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 28

Process Remarks

※1:Inspectors check bay# card and seal number(s) against D/O※2:Inspectors check if “Consoli- Indication” on palletized merchandises. ※3:Inspectors can instruct drivers to move off loading bay to re- arrange merchandises. ※4:Check product code & its q’ty of merchandise against D/O, and also check cartons conditions.※5:Lorry to move to Return-Goods bay and collect return-goods, if requested by Office

Move lorry to designed bay

※1

Hand over Register-Form, D/O to designated KLRDC staff

Have Inspector’s acknow-ledgement on Register-Form

Move the lorry off from the loading bay and put “Consoli Indication”

Check

Return-Goods Process

Unloading & Inspection - DC

Yes

No

※2

※4

Have KLRDC staff cut seal(s) on lorry

Check

Driver & helpers offload palletized merchandises by D/O

※3

Inspection

Yes

No

Column on Register-Form for rejected items filled up by

InspectorsOK

NG

Driver go to Office to have Receive-Note and stamp on Register-Form

Return-Goods※5

Not Have

Have

On working

Page 29: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 29

Requirement – Palletize

ItemCode A

ItemCode B

ItemCode C

ItemCode A

ItemCode B

ItemCode C

2. In case of Stock Point and Consolidation

(1) Unload by item (1 item 1 pallet) (2) Use the PL for unloading

Page 30: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 30

7 Unloading & Inspection Procedures

Violation of RDC Delivery Regulations Drivers & all helpers don’t attend inspection. Occupy bays long time due to improper loading of merchandises. Sorting merchandises for XD in bay and in lorry. Dispute about RDC’s classification of damage.

Restrictions

Cases may be taken as damaged-goods

Photos of damaged goods samples

How should we regulate unloading supervisor from supplier ?

Page 31: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 31

Process Remarks

※1: Driver check receiving goods against GRN.

Have GRN from Office in Register

Offloading merchandises and move to GRN area with lorry

RDC staffs correct GRN statementsCheck

Return-Goods

※1

Hand over GRN to RDC staff and

Receive Goods to take back

OKNG

Drivers make signature on GRN as receiving acknowledgement

Drivers have GRN column on Register-Form filled by RDC staffs

Driver go to Office to have R and stamp on Register-Form

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イオングローバル SCM ㈱ 32

Process Remarks

※1:Lorry must come to guardhouse within 10 min. after getting RN.※2:Gurads inspect lorry carrier and confirm goods stated on GRN and/or Register form only on the carrier. ※3:Guards inspect drivers & helpers’ belongings.

※1

Have further instructions from RDC

Inspection

Security check before leaving KLRDC

NG

※3

Inspection

Driver go to Office to have Receive-Note and stamp on Register-Form

Move to Guardhouse and hand over GRN & Register-Form to Guards

NG

OK

OK

Have GRN from Guardhouse.

Exchange Pass with driving license & ID card of all persons

Leave KLRDC

※2

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イオングローバル SCM ㈱ 33

Process Remarks※1:Inspectors check bay# card and seal number(s) against D/O※2:Inspectors check if “Consoli- Indication” on palletized merchandises. ※3:Inspectors can instruct drivers to move off loading bay to re- arrange merchandises. ※4:Check product code & its q’ty of merchandise against D/O, and also check cartons conditions.※5:Lorry to move to Return-Goods bay and collect return-goods, if requested by Office

Move lorry to designed bay

※1

Hand over Register-Form, D/O to designated KLRDC staff

Have Inspector’s acknow-ledgement on Register-Form

Move the lorry off from the loading bay and put “Consoli Indication”

Check

Return-Goods Process

Rental Pallets

Yes

No

※2

※4

Have KLRDC staff cut seal(s) on lorry

Check

Driver & helpers offload palletized merchandises by D/O

※3

Inspection

Yes

No

Column on Register-Form for rejected items filled up by

InspectorsOK

NG

Driver go to Office to have Receive-Note

Return-Goods※5

Not Have

Have

On working

Page 34: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 34

AEON Label

Send RDC “Label-Order Sheet” by fax by 15:00 1 N-1 day

Bring check for the invoice amount with the invoice 3 N day

Have labels and receipt from RDC against check4 N day

Have invoice for the labels from RDC by fax2 N-1 day

※N Day = Day you pick labels from KLRDC

※ N-1 day is 1 working day before N day.

Orders not by “Label Order Sheet” Payment not by check. Any payment but check are not acceptable. Check not with RDC invoice copy. Check without RDC invoice are not acceptable. Purchase label without 1 working day prior order by designated order sheet. Dispute about labels quantity after receiving RDC receipt.

Restrictions

Fax: 03-XXX-XXXX Tel: 03-xxx-xxxxBooking Centre

Page 35: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 35

Requirement – RDC General Rule

Ref DetailsXD

CS

SP

1 RDC is not liable for any missing documents or un-collected stocks after issuance to driver or in the event driver refuses to collect. O O O

2 Anyone should be on proper dress and should bring ID, passport or driving license

3 Prohibited to approach to area other than waiting area & designated bay.

4 Smoking & Eating anything in KLRDC are prohibited

5 Bring bags, empty boxes and something you can put something into it

6 Approach to areas but waiting area, designated toilets, designated bay.

7 Dispute about merchandises after RN acknowledged by drivers are prohibited.

8 Dispute about our classification of damage are not allowed.

9 RDC can receive merchandises of supplier come later earlier.

10 Follow designated route to get to KLRDC (details as per P.35-36)

11 Follow KLRDC Traffic rules (details as per P.37)

Remark

Page 36: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱36

KL RDC

Requirement – RDC General Rule

Page 37: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱37

KL RDC

Requirement – RDC General Rule

Page 38: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱38

Sc al e 1 : 1 00 0

16 .78

2

289D23

' 40"

24 2D 5 2' 5 0" 2 01 . 8 7 3

15

5D

53

'

50

"

1

57

.2

60

232 D 4 5' 20 " 4 7. 26 5

23 7D 2 5' 2 0" 6 8. 82 6

67 D 03 ' 10 " 47 . 1 6 767 D 03 ' 10 " 55 . 9 3 0

67 D 03 ' 10 " 65 . 3 5 1

48 . 1 0 224 7D03 ' 1 0 "

DI

VID

ER

67 D 03 ' 10 " 67 . 4 4 467 D 03 ' 10 " 48 . 1 0 2

67 D 03 ' 10 " 20 . 1 2 2

N

WAREHOUSE

ONE WAY

Lorry Waiting Area

GUARDHOUSE

Pe

rsiara

n K

emaju

an

Jalan 6C/12

Requirement – RDC General Rule

Page 39: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 39

Summary – RDC Reject CasesRef Process Case

1 Security Control Delivery without 1 day prior booking

2 Security Control Delivery more than 15min late from appointment

3 Security Control Drivers and staffs in improper dress

4 Security Control Delivery by improper lorries/cars

5 Security Control Drivers and staffs with bad manners/behaviors

6 Security Control Drivers and staffs violating KLRDC regulations

7 Security Control Lorries not sealed or with different seal number from one on D/N.

8 Security Control Lorry having goods of other suppliers and having goods for other destinations.

9 Inspection Damaged items & extra items against the order

10 Inspection Goods for XD not separated store by store in lorry

11 Inspection Goods for XD without store labels and/or labels we can not scan.

12 Inspection Delivery without sufficient number of unloading helper

13 Inspection Goods for Consoli/DC without designated paper on every carton/pallet

14 Inspection

Price tag/label not attached for each of the merchandise (except food line). RDC have the right to reject if each of the merchandise not attached with price tag/label. Clothing / Soft merchandise = Price Tag Other boxes / Hard merchandise = Price Label

15 Inspection For Source Mark Barcode / Price Tag / Price Label cannot scan

TBD

Page 40: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 40

Summary – Cases Penalty Imposed

Ref Cases Rate

1 Delivery more than 15min late from appointment RM50.00/Lorry

2 Delivery cancellation without notice before appointment time

3 Delivery without booking in time

4 Unloading uncompleted in designated time flame

5 Fail to separate goods store by store in lorry

6 Fail to bring enough tapes to seal boxes after inspection

7 Fail to attach designated indications onto cartons/pallets.

8 Fail to follow Loading Requirements

9 Fail to bring dockets for rental (Loscam / Chep / etc) pallets

10 Fail to collect goods to take back RM10.00/carton/day

TBD

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イオングローバル SCM ㈱ 41

14

1. All suppliers should follow all AEON Merchandiser’s sourcing standard.

2. Indemnity are to be claimed, if suppliers or their subcontractors damage and/or loss our facility/assets.

3. Contractors to repair/restore and/or suppliers for replacement for goods supplier lost are selected by RDC.

4. Any indemnity and penalty are possible to deducted from our payment without any consultation.

Other Conditions & Terms

Page 42: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 42

Supplier’s Acknowledgement

Supplier are required to submit the undersigned agreement of the RDC Delivery Requirement by 30th April 2013.

Sample

TBD

Page 43: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 43

Reference: Delivery Order (Cross Dock)

8010 RDC-KL

80101000222966

80101000222966

Page 44: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 44

Reference: Delivery Order (Consolidation)80111000245146

8011 RDC-KLRDC-KL (CONSOLIDATION)8011

Page 45: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 45

Reference: Delivery Order (Stock Point)

8012 RDC-KL (STOCK POINT) RDC-KL

80121000006342

80121000006342

Page 46: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 46

Reference: Appointment Booking Form

- Not Available -

Remark

Page 47: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 47

Reference: Registration Slip

HITACHI TRANSPORT SYSTEM (M) SDN. BHD. (173682-T)

Remark

- To be amended-

Page 48: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 48

Reference: Receiving Note (RN)

Page 49: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱ 49

Reference: Gate Pass (Exiting the DC)HITACHI TRANSPORT SYSTEM (M) SDN. BHD. (173682-T)JALAN 6C/13, OFF PERSIARAN KEMAJUANTAMAN PERSIARAN BANGI43650 BANDAR BARU BANGISELANGOR DARUL EHSAN.TEL: 03 – 8926 2020 FAX: 03 – 8926 4040

Remark

Page 50: KUALA LUMPUR REGIONAL DISTRIBUTION CENTRE (KL RDC) - Supplier Manual - AEON Co. (M) Bhd. ~ Supply Chain Management (Operation) ~ Ver. 1-1 (Effective Date:

イオングローバル SCM ㈱

Draft Update Log

Date Log

2013 Jan 14th 1st Circulation for review/feedback from SCM (Operation) & Hitachi discussion.

2013 Feb 08th Discussed with HTSM and SCM team during the Friday’s meeting.

2013 Feb 09th Merged the ‘Requirements’ into the slide after sorting.

2013 Feb 09th SUGA checking & amend

2013 Feb 13th HTSM inserts some slide and rearrange order of slides.

2013 Mar 27th & 28th *Supplier’s Briefing Session