mbl93fw module overview 2014

Upload: eugene123

Post on 01-Jun-2018

218 views

Category:

Documents


0 download

TRANSCRIPT

  • 8/9/2019 MBL93FW Module Overview 2014

    1/29

    2014_MBL93FW

    Module overview

    Advanced Financial Systems

    MBL93FW

    IMPORTANT INFORMATION:

    This module overview contains important informationabout your module.

  • 8/9/2019 MBL93FW Module Overview 2014

    2/29

     

    2

    CONTENTS

    INTRODUCTION ...................................................................................................... 3 

    PURPOSE, BROAD AND SPECIFIC OUTCOMES FOR THE MODULE ................. 4 

    2.1  Purpose .................................................................................................................... 4 

    2.2  Broad and specific outcomes .................................................................................... 5 

    LECTURER(S) AND CONTACT DETAILS .............................................................. 8 

    3.1  Lecturer(s) ................................................................................................................ 8 

    3.2   Area ......................................................................................................................... 8 

    3.3  University ................................................................................................................. 8 

    MODULE-RELATED RESOURCES......................................................................... 9 

    4.1  Prescribed books ...................................................................................................... 9 

    4.2  Recommended books ............................................................................................... 9 

    4.3  Electronic Reserves (e-Reserves) ............................................................................ 9 

    5  TOPICS .................................................................................................................. 10 

    6  STUDY SCHOOL PLAN ........................................................................................ 11 

    7  MODULE SPECIFIC STUDY PLAN ....................................................................... 12 

    ASSESSMENT ....................................................................................................... 23 

    8.1   Assessment plan .................................................................................................... 23 

    8.2  General assignment numbers ................................................................................. 23 

    8.3  Due dates for assignments ..................................................................................... 23 

    8.4  Submission of assignments .................................................................................... 23 

    8.5   Assignments ........................................................................................................... 24 

    8.6 

    Marking guideline/matrix/rubric ............................................................................... 27 

    8.7 

    Self assessment questions ..................................................................................... 27 

    9  OTHER ASSESSMENT METHODS ....................................................................... 27 

    10  EXAMINATION ...................................................................................................... 27 

    11  FREQUENTLY ASKED QUESTIONS .................................................................... 27 

    12  SOURCES CONSULTED ....................................................................................... 27 

    13 

    CONCLUSION ....................................................................................................... 28 

    14 

    ADDENDUM .......................................................................................................... 29 

  • 8/9/2019 MBL93FW Module Overview 2014

    3/29

    MBL9FW

    3

    1 INTRODUCTION

    Dear Student

    Welcome to the elective module Advanced Financial Systems. I hope that you will

    find it an interesting and rewarding experience. Please feel free to contact your

    lecturer with regard to any part of the contents of the module which you do not

    understand.

    The aim of this overview is to give you a bird’s eye view of the subject matter you are

    about to study. This material should be read in conjunction with any other material

    received on this subject from the SBL. The idea of this overview is to provide you

    with a step-by-step guide to all the material you need to cover in order to do well in

    this course.

    The kind of environment in which a firm operates can have a significant effect on the

    type of control and communication system chosen and implemented. A successful

    firm operating in a stable environment would tend to emphasise the maintenance of

    the status quo, preservation of market share, stable growth and the continuation of

    efficient production.

    System dynamics is a method used to gain insight into situations of dynamic

    complexity, and is used to design more successful policies in companies. The goal is

    to find management policies and organisational structures that help resolve system

    challenges.

    Increasing compliance costs and the emergence of eco-efficiency have intensified

    the interest in environmental costing. Eco-efficiency implies that cost reductions can

    be achieved by increasing environmental performance, as environmental costs are a

    significant percentage of total operating costs.

     An information system (IS) depends on data from other functional areas. It includes

    the people, procedures, software and computers that store, organise, analyse and

    deliver information. More managers are now thinking in terms of business processes

    rather than business functions. Remember that a business process is a collection of

    activities that takes one or more kinds of input and creates an output that is of value

    to the customer.

  • 8/9/2019 MBL93FW Module Overview 2014

    4/29

     

    4

    2 PURPOSE, BROAD AND SPECIFIC OUTCOMES FOR THE MODULE

    2.1 Purpose

    The course requires a substantial amount of student-centred learning, so consider

    where you may have clashes or other commitments and plan your timetable

    accordingly. A subject like Advanced Financial Systems requires you to work every

    day instead of trying to cram for the examination.

    This course has been designed to reflect the cutting edge of current financial and

    strategic cost management accounting thinking, but has been prepared in such a

    way that it is accessible to those who do not have a basic understanding of finance.By the end of this course you should feel comfortable working with financial experts

    in your business, no matter what area you are in. 

    Management control involves anticipating future conditions to ensure that a

    company’s organisational objectives are achieved. If a manager identifies a better

    approach which is likely to assist in achieving the organisation’s goals, the

    management control system should not obstruct its implementation.

  • 8/9/2019 MBL93FW Module Overview 2014

    5/29

    MBL9FW

    5

    2.2 Broad and specific outcomes

    The following outcomes need to be achieved:

    Specific outcome 1: 

    Understand and apply systems theory in the development of advanced financial

    systems that will support the strategic planning process of any organisation.

    Assessment criteria

    -  Evidence shows that learners understand that feedback is a method of

    controlling a system and can explain the concept of useless systems.

    -  Evidence shows that learners understand that information from downstream in

    the process is fed back upstream.

    Specific outcome 2: 

    Understand strategic management accounting and its importance to strategic

    formulation.

    Assessment criteria

    -  Evidence shows that learners grasp that international issues affect the role of

    the management account and executive management.

    -  Evidence shows that learners appreciate that a management information

    system provides both financial and non-financial information.

    Specific outcome 3: 

    Understand strategic information for ERP processes and procedures.

    Assessment criteria

    Evidence shows that learners understand that companies often use activity-based

    costing for strategic purposes, while using traditional costing for everyday

    accounting.

  • 8/9/2019 MBL93FW Module Overview 2014

    6/29

     

    6

    Specific outcome 4: 

    Understand strategic management accounting and its importance to strategy

    formulation.

    Assessment criteria

    - Evidence shows that learners grasp that external failure costs can be more

    devastating to a firm than internal failure costs.

    - Evidence shows that learners understand that the difference between quality

    and productivity is essential.

    Specific outcome 5: 

    Understand the principles and application of activity-based costing as a tool to aiddecision making on the cost of production and distribution for different managerial

    applications.

    Assessment criteria

    Evidence shows that learners appreciate that the core of any business value strategy

    is the customer-value proposition which describes the unique use of product, price,

    service relationship and image that a company offers.

  • 8/9/2019 MBL93FW Module Overview 2014

    7/29

    MBL9FW

    7

    Specific outcome 6: 

    Understand the concept of the triple bottom line to develop environmental

    management accounting systems in support of environmental stakeholder

    requirements.

    Assessment criteria

    - Evidence shows that learners understand that the expected benefits of

    sustainability reporting will focus the global reporting initiative (GRI).

    - Evidence shows that learners appreciate that stakeholder theory requires that

    managers make decisions that take into account the interests of all the

    stakeholders in the firm.

    Specific outcome 7: 

    Distinguish between the main features of your company’s management systems to

    ensure that there is an improved ability to implement the strategy effectively.

    Assessment criteria

    - Evidence shows that learners understand that the company’s current

    compensation package motivates staff to achieve the organisational

    objectives.

    - Evidence shows that learners appreciate that the main features of companies’ 

    management systems must ensure that there is an approved ability to

    implement the strategy effectively.

  • 8/9/2019 MBL93FW Module Overview 2014

    8/29

     

    8

    3 LECTURER(S) AND CONTACT DETAILS

    3.1 Lecturer(s)

    Advanced Financial Systems:

    Mr Greg Dalton

    Room 3-14

    Email: [email protected] 

    Telephone: 011 652 0235

    Cell phone: 082 334 8331

    3.2 Area

    Finance

    3.3 University

    University of South Africa Graduate School for Business Leadership

    mailto:[email protected]:[email protected]:[email protected]:[email protected]

  • 8/9/2019 MBL93FW Module Overview 2014

    9/29

    MBL9FW

    9

    4 MODULE-RELATED RESOURCES

    4.1 Prescribed books

    Monk, E. & Wagner, B. 2013. Concepts in enterprise resource planning 4th edition 

    Course Technology Cengage Learning.

    Slides

    Management control systems, corporate social responsibility and the balanced

    scorecard (BSC).

    4.2 Recommended books

    None

    4.2 Electronic Reserves (e-Reserves)

    None

  • 8/9/2019 MBL93FW Module Overview 2014

    10/29

     

    10

    5 TOPICS

    The following topics are covered in this module

    TopicNumber

    Topic Description 

    1 Strategic planning; systems thinking and its application to thestrategic process.

    2 Strategic management controls and processes for the 21st century.

    3 Strategic management information for ERP processes andprocedures.

    4 Continuous improvement through ERP accounting systems andimplementation.

    5 Activity-based costing 

    6 Triple bottom line reporting and the implications for environmentalrisk management.

    7 Strategic-based alignment of management controls.

  • 8/9/2019 MBL93FW Module Overview 2014

    11/29

    MBL9FW

    11

    6 STUDY SCHOOL PLAN

    Students should work through the suggested chapters as per the topic outline.

     Additional pre-study school reading material or exercises might be loaded onto EDS

    prior to the study school, so please keep an eye on any posts on the module

    platform.

     All study school presentations and material will be loaded onto EDS prior to the

    study school.

  • 8/9/2019 MBL93FW Module Overview 2014

    12/29

     

    12

    7 MODULE SPECIFIC STUDY PLAN

    Activity Time period

    Advanced Financial Systems

    Strategic planning; systems theory and its application to thestrategic process

    Firms operating in a rapidly changing environment where products

    and processes are constantly being redesigned and improved are

    forced to re-evaluate how they do things. Improving performance

    translates into constantly searching for ways to eliminate waste.

    Thus, the control system for firms operating in a stable environment

    should be different from the control system for those firms operating

    in a continuous improvement environment.

    Self-assessment

     An organisation is neither open nor closed. Discuss.

    Can interventions in systems result in predictable behaviour?

    Reflection

    Systems theory suggests that you model natural and human-made

    phenomena as a set of interrelated components that work together

    to accomplish some kind of process.

    Systems are used by humans in everyday life to describe the

    operation of a number of diverse phenomena. Systems or models

    are also generalisations about reality.

    One common way to present how things work is with a graphical

    model. Systems tend to have similarities in the way they work.

    Before the firststudy school

  • 8/9/2019 MBL93FW Module Overview 2014

    13/29

    MBL9FW

    13

    Activity Time period

    Conclusion

     Adaptive organisations will soon motivate employees to adapt and

    grow to share fairly the wealth that innovation creates.

     Adaptive organisations eventually replace dynamic and static

    organisations in economic competition, so that within a generation

    most people will have learnt to expect continuous improvement in

    their life experience.

    The fact that their ancestors once worked at the same job in the

    same way for an entire lifetime will seem almost as incredible as

    the fact that people used to stay at jobs that they didn't thoroughly

    enjoy.

    The concern for excellence will be based upon getting things done

    on time, staying close to the customer, using hands-on

    management and doing what the company knows best.

    Ultimately, we need to think of a business as a highly connected

    system, where change in one area may have many effects

    elsewhere.

    This implies that information about value chain activities and

    customer sacrifice (such as post-purchase costs) must be collected

    and made available.

    Before the first

  • 8/9/2019 MBL93FW Module Overview 2014

    14/29

     

    14

    Activity Time period

    Strategic management controls and processes for the

    21st century

    Environmental costs are those costs incurred because poor

    environmental quality exists or may exist. There are four categories

    of environmental costs: prevention, detection, internal failure and

    external failure.

    The external failure category is divided into realised and unrealised

    costs. Realised costs are those external costs the firm has to pay,and unrealised or societal costs are caused by the firm, but paid for

    by society.

    Self-assessment

    How do Wal-Mart’s control systems execute the company’s strategy  

    and what is the basis on which Wal-Mart builds its competitive

    advantage?

    Reflection

    "The most exciting and innovative work in management accounting

    today is found in accounting theory, with new concepts, new

    methodology – even what may be called new economic philosophy

    - rapidly taking shape.

     And while there is enormous controversy over specifics, the

    lineaments of the new manufacturing accounting are becoming

    clearer every day" (Drucker, P.E. 1990. The emerging theory of

    manufacturing. Harvard Business Review , May-June:94).

    Senior management requires the organisation to attain its goals, but

    individual members of the organisation have personal goals as well,

    and these are not in all respects consistent with the company’s

    goals.

    study school

  • 8/9/2019 MBL93FW Module Overview 2014

    15/29

    MBL9FW

    15

    Activity Time period

    Conclusion

    Included in this topic are strategic cost management and strategic

    environmental management which, when harnessed together, allow

    the adoption of appropriate strategies to maintain cost leadership

    while keeping the organisation's impact on the environment within

    the minimum standards.

    Providing high-quality parts on a timely basis to managers of

    production departments is just as vital for the purchasing

    department as it is for the company as a whole. This cross-

    functional perspective, and its management, is the realm of

    strategic management accounting.

    Management style also has a major influence on control. The

    specific choice of organisational structure influences the design of

    the management control system. This allows managers to decide

    on the strategic positioning of the company, which will be costleadership or product differentiation, or both.

    Remember that a business process is a collection of activities that

    takes one or more kinds of input and creates an output that is of

    value to the customer.

    Task control relates to specific tasks, most of which require little or

    no judgement to perform. Management control systems involve

    information, and companies require an infrastructure to process that

    information.

    The management control process involves managers and their staff

    at all levels in the company. Most of the information in an

    organisation is task control information, namely the number of items

    ordered by customers, the quantity of material and units of

    components used in the manufacturing of products.

  • 8/9/2019 MBL93FW Module Overview 2014

    16/29

     

    16

    Activity Time period

    Strategic management information for ERP processes andprocedures

    The customer for a business process may be an external customer

    or it may be an internal customer. For example, what is sold

    through marketing and sales is linked to what is procured and

    produced by supply chain management.

    Self-assessment

    Consider how an ERP system can help ease the transitions for

    organisations.

    Reflection

     A successful customer interaction is one in which the customer is

    not required to interact separately with each business function

    involved in the process.

    If companies are not coordinating their business functions, a

    customer could receive conflicting information and is likely to

    quickly become dissatisfied.

     An information system (IS) depends on data from other functional

    areas. It includes the people, procedures, software and computers

    that store, organise, analyse and deliver information.

    More managers are now thinking in terms of business processes

    rather than business functions.

    Conclusion

    The customer for a business process may be an external customer

    or it may be an internal customer. For example, what is sold

    through marketing and sales is linked to what is procured and

    Before thesecond

    study school

  • 8/9/2019 MBL93FW Module Overview 2014

    17/29

    MBL9FW

    17

    Activity Time period

    produced by supply chain management.

     An important aspect of this integration is the need to share

    information between functional areas, and with business partners.

    Enterprise resource planning (ERP) software provides this

    capability by means of a single common database.

    Increasing customer value to create a sustainable competitive

    advantage is achieved through a judicious selection of strategies.

    The most important distinction between strategy formulation andmanagement control is that management control is the process of

    implementing those strategies.

    Continuous improvement through ERP accounting systems

    and implementation

    The tools for addressing strategic and management control

    systems are quite different. Managers addressing strategic control

    issues have a focus primarily external to the organisation.

    Managers addressing management control systems, on the other

    hand, have primarily an internal focus.

    Reflection

    In a continuous improvement environment, the financial perspectivetranslates into continuously enhancing revenues, reducing costs

    and improving asset utilisation.

    Creating this continuous growth and improvement requires an

    organisation to improve constantly its capability to deliver value to

    customers and shareholders.

    Procurement, product development, manufacturing and customer

    Before thesecond

    studyschool

  • 8/9/2019 MBL93FW Module Overview 2014

    18/29

     

    18

    Activity Time period

    service are examples of processes.

    Conclusion

    Uncertainty in the company environment will increase and rapid

    changes will emerge all the time. Products and technologies will

    rapidly go out of date.

    Competition will increase continuously. Flexibility and rapidity will

    become primary objects for accounting measurement.

     Activity-based costing can be used to trace costs to specific

    customers, and the cost of serving the customers can affect pricing

    decisions. Activity-based supplier costing uses activity-based

    costing to identify the true costs of suppliers.

    Activity-based costing

    It is clear that the control system selected is contingent on the

    environment in which the firm operates. Management accounting

    offers three types of responsibility accounting systems: functional-

    based, activity-based and strategic-based systems.

    Reflection

    Functional-based responsibility accounting systems focus onorganisational units such as departments and plants, use financial

    outcome measures and static standards and benchmarks to

    evaluate performance, and emphasise the status quo and

    organisational stability.

     Activity-based responsibility accounting systems, in contrast, focus

    on processes, use both operational and financial measures and

    dynamic standards, and emphasise and support continuous

  • 8/9/2019 MBL93FW Module Overview 2014

    19/29

    MBL9FW

    19

    Activity Time period

    improvement.

     Activity-based responsibility accounting adds a process

    perspective.

    Conclusion

    Strategic-based responsibility accounting expands the number of

    responsibility dimensions from two to four. Customer, learning and

    growth perspectives are added.

    The management control process involves managers and their staff

    at all levels in the company. Most of the information in an

    organisation is task control information, namely the number of items

    ordered by customers, the quantity of material and units of

    components used in the manufacturing of products.

     Also, the performance measures become an integrated set of

    measures linked to an organisation’s mission and strategy. 

    Triple bottom line reporting and the implications for

    environmental risk management

    Reporting environmental costs by category reveals their importance

    and shows the opportunity for reducing environmental costs by

    improving environmental performance.

    Reflection

    This course will integrate the above so that by using systems theory

    and dynamics, you will be able to design, review and recommend

    strategic financial systems in the area of strategic management

    accounting.

    Reporting environmental costs by category reveals their importance

    Before thesecond study

    school

  • 8/9/2019 MBL93FW Module Overview 2014

    20/29

     

    20

    Activity Time period

    and shows the opportunity for reducing environmental costs by

    improving environmental performance.

    The most important of these factors is an organisation’s culture.

    Every management control system must recognise that an informal

    organisation exists alongside the formal one and take this into

    account in the system design.

    Conclusion

    This course will integrate the above so that by using systems theory

    and dynamics, you will be able to design, review and recommendstrategic financial systems in the area of strategic management

    accounting.

    Businesses have had organisational structures that separated the

    functional areas. Business schools have been similarly organised.

    You might conclude that what happens in one functional area is not

    closely related to what happens in others.

     As you will learn in this course, functional areas are interdependent,

    each requiring data from the others. The better a company can

    integrate the activities of each functional area, the more successful

    it will be in today’s highly competitive environment.

    Task control relates to specific tasks, most of which require little or

    no judgement to perform. Management control systems involve

    information, and companies require an infrastructure to process that

    information. The internet provides that infrastructure, making

    processing the information easier and faster, with fewer errors.

    Strategic-based alignment of management controls

    Today, business managers try to think in terms of business

    processes that integrate the functional areas, thus promoting

  • 8/9/2019 MBL93FW Module Overview 2014

    21/29

    MBL9FW

    21

    Activity Time period

    efficiency and competitiveness.

    Thus, management accounting must provide information that allows

    managers to focus on customer value, total quality management

    and time-based competition.

    Self-assessment

    What factors or systems enhance or impede a company’s ability to

    enjoy economies of scale?

    What circumstances lead to learning curve effects in business

    operations?

    What factors influence employees’ willingness to support efforts to

    increase productivity?

    Reflection

    The most important distinction between strategy formulation and

    management control is that management control is the process of

    implementing those strategies.

    Management control is concerned with the broadly defined activities

    of managers deciding what is to be done within the general

    constraints of strategy.

    The internet facilitates coordination and control through the efficient

    and effective processing of information, but cannot replace thefundamental processes that are involved in management control.

    Conclusion

    Management control is facilitated by a formal system that includes a

    recurring cycle of activities.

    Finally, the management control of projects is considered as the

    Before thesecond study

    school

  • 8/9/2019 MBL93FW Module Overview 2014

    22/29

     

    22

    Activity Time period

    most important difference between management control of ongoing

    operations and management control of projects: ongoing operations

    continue indefinitely, whereas a project ends.

  • 8/9/2019 MBL93FW Module Overview 2014

    23/29

    MBL9FW

    23

    8 ASSESSMENT

    8.1 Assessment plan

    Formative assessments will be in the form of group assignments based on the

    learning material, as well as the student’s ability to monitor and assess his or her

    own progress. Students will receive feedback from lecturers.

    The student's final mark will comprise a year mark earned from the two group

    assignments (40%) and a written examination (60%). First examiners set and

    assess the assignments and the examination. External examiners (markers) may

    assist with the marking of the assignments and/or examinations.

    8.2 General assignment numbers

    Individual assignment 1 – Activity-based costing

    Individual assignment 2 – Enterprise resource planning (ERP)

    8.3 Due dates for assignments

    Group assignment 1 – 

    Group assignment 2 – 

    8.4 Submission of assignments

    Through the EDS system.

  • 8/9/2019 MBL93FW Module Overview 2014

    24/29

     

    24

    8.5 Assignments

    INDIVIDUAL ASSIGNMENT 1 DUE DATE: 09/05/2014 

    Question 1 Cybercase - internet exercise (40 marks)

     A consulting company that provides software and services relating to business

    intelligence and analytics includes a library of customer success stories on its

    website at http://www.sas.com/index.html. 

    Select the link, “more customer success” and then “customers by solution”. Then

    click on the “financial intelligence/activity-based management” link. Choose two firms

    and read about their experiences with activity-based costing (ABC) so that you can

    then answer the following five questions.

    1. What were the reasons offered for implementing ABC?

    2. What implementation procedures were used?

    3. How many activities were identified?

    4. What types of benefits (results) were achieved?

    5. What problems were mentioned, if any?

    Your report must be a minimum of ten pages, excluding appendices, with 1.5

    spacing and Arial font 12.

    http://www.sas.com/index.htmlhttp://www.sas.com/index.htmlhttp://www.sas.com/index.htmlhttp://www.sas.com/index.html

  • 8/9/2019 MBL93FW Module Overview 2014

    25/29

    MBL9FW

    25

    Question 2 Cell C’s challenge in the marketplace (30 marks) 

    While the South African cellular market has seen remarkable growth, the third

    entrant into the market has had a tough job achieving the growth experienced by the

    first two cellular network operators in the early establishing years.

    1. Does Cell C have something significantly different to offer the market in order

    to attract users?

    2. What is the basis on which Cell C expects to build its competitive advantage?

    3. How could Cell C’s systems help to execute its current strategy?

    Question 3 Enterprise resource planning (30 marks)

    Compare customer relationship management (CRM) and supply chain management

    (SCM).

    1. How are they similar or different?

    2. What business technology is used in each?

  • 8/9/2019 MBL93FW Module Overview 2014

    26/29

     

    26

    INDIVIDUAL ASSIGNMENT 2 Due Date: 08/08/2014 

    Question 1 Environmental signalling (60 marks)

    Is environmental reporting a form of signalling? Does it follow that those firms that

    voluntarily disclose environmental information are superior performers, whereas

    those who don’t are not superior performers? This assignment r equires you to

    compare the economic performance of firms with environmental disclosure with

    those that have no disclosure.

    You can refer to sources from South Africa as well as the European Union. Your

    report must be a minimum of ten pages, excluding appendices, with 1.5 spacing and

     Arial font 12.

    Question 2 Enterprise resource planning (40 marks)

    Refer to page 143 of Concepts in enterprise resource planning   and answer the

    following question:

    Use the internet to research the latest news surrounding the Sarbanes-Oxley Act.

    Make a list of companies that have been charged with fraudulent activities in the past

    three years. Can you see any patterns of an increase or decrease in fraud over the

    past few years?

  • 8/9/2019 MBL93FW Module Overview 2014

    27/29

    MBL9FW

    27

    8.6 Marking guideline/matrix/rubric

    Not applicable.

    8.7 Self-assessment questions

    Not applicable.

    9 OTHER ASSESSMENT METHODS

    Not applicable.

    10 EXAMINATION

    The examination may consist of multiple-choice questions, short questions,

    case studies, calculations and scenarios. As a rule, multiple-choice questions

    do not exceed 40% of the total number of marks. However, any combination of

    the above may apply.

    Examination details will be forwarded to students after the examination paper

    has been prepared.

    11 FREQUENTLY ASKED QUESTIONS

    Not applicable.

    12 SOURCES CONSULTED

    Not applicable.

  • 8/9/2019 MBL93FW Module Overview 2014

    28/29

     

    28

    13 CONCLUSION

    The most important distinction between strategy formulation and management

    control is that management control is the process of implementing those strategies.

    The management control process involves managers and their staff at all levels in

    the company. Most of the information in an organisation is task control information,

    namely, the number of items ordered by customers, the quantity of material and units

    of components used in the manufacturing of products.

    Management control is concerned with the broadly defined activities of managers

    deciding what is to be done within the general constraints of strategy. Task control

    relates to specific tasks, most of which require little or no judgement to perform.

    Management control systems involve information, and companies require an

    infrastructure to process that information. The internet provides that infrastructure,

    making processing the information easier and faster, with fewer errors.

    Situations exist where not all employees, and not even all managers, should be

    involved in planning and budgeting processes and, in particular, the setting of

    performance targets.

    These are those:

    First, targets can effectively stem from a top-down process when top-management

    has knowledge of the operating business and operational prospects that is either

    sufficient for setting properly challenging performance targets or that essentially

    subsumes the knowledge possessed by the subordinates.

     A second situation that can lead to top-down target setting is where top-level

    managers have the information available for evaluating performance on a relative

    basis.

     Allowing employees to participate in and influence the process of setting their

    performance targets can have several benefits. One is commitment to achieve the

    targets. Employees who are actively involved in setting their performance targets are

    more likely to understand why the targets were set at the levels they were.

    Please feel free to contact your lecturers via email with any content related queries.

  • 8/9/2019 MBL93FW Module Overview 2014

    29/29

    MBL9FW

    14 ADDENDUM

    Not applicable.